# Benchmark Gensuite® — user reviews > 53 indexed App Store user reviews of Benchmark Gensuite® by Benchmark Digital Partners LLC, rated 4.50/5 from 7,958 ratings. - Source: https://appshunter.io/ios/app/benchmark-gensuite/id454323507/reviews - App overview in markdown: https://appshunter.io/ios/app/benchmark-gensuite/id454323507.md - Rating breakdown: 5★ 6,180 · 4★ 724 · 3★ 344 · 2★ 151 · 1★ 559 ## What do users think of Benchmark Gensuite®? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Good for real-time events - 💡 Excellent field application **Cons** - 🐛 Crashes frequently - 👎 Not user-friendly - 🔍 Difficult to navigate - ⏱️ Slow and tedious - 🔒 Unreliable login process - 📱 Incompatible with mobile devices **Commonly reported bugs** - Blank screens after login - Inconsistent data sync and storage - Compatibility issues with iOS 7 and newer **Most requested features** - Improved reporting and data analysis capabilities - Better customization and personalization options - Enhanced mobile optimization and responsiveness ## Newest reviews (19 of 53) ### 2/5 — The bugs need more attention! *2024-06-04, version 5.84* Why does the my podcast or music gets interrupted from iOS app when I open this app? There’s nothing to be heard, unless a possibility that this app turns on the microphone. Why did select all questions with a selectable answer (NA, Yes, No) option with added comments stopped working all of a sudden without updates? When update automatically is turned off. Things to think about. Thanks. ### 2/5 — Select all yes *2024-05-13, version 5.83* I really thought the select all yes option was a big time saver and also it’s a more ergonomic approach because I don’t have to use my thumbs as much to select options. ### 3/5 — Excellent *2023-12-13, version 5.75* n ### 1/5 — Garbage *2023-03-03, version 5.69* Slow unorganized tedious and looks like it’s form the ‘80’s! ### 2/5 — Benchmark *2023-03-03, version 5.69* I don’t like that the screen moves sideways while scrolling ### 1/5 — Slow *2022-05-25, version 5.60* Slow, really slow. Tedious bubbles to click. Always selects the wrong answer. ### 1/5 — Terrible *2021-10-15, version 5.54* Worst app I’ve ever had. Period ### 1/5 — Why so complicated *2021-09-22, version 5.53* I have been trying to sign in for weeks. I don’t have time for thiz ### 2/5 — It does it’s job but not very well *2021-09-16, version 5.53* My employer requires us to do daily/weekly/monthly inspections on various things using this app. It was always clunky to use but did get the job done.. all until I made the mistake of clicking ‘yes’ to trying the beta version. I didn’t think it could get any more difficult to navigate but boy I was wrong. Everything takes twice as long to load and is hidden behind more and more tabs, pages, etc than ever before. In short, this app works for what it is intended but unless you want to throw your phone into a wall do NOT even try the beta version if it asks you. As far as I can tell after searching and searching, there is no way to go back to the at least functional version. ### 2/5 — Bad management *2021-09-09, version 5.53* Need more attention to support ### 1/5 — Garbage *2021-04-20, version 5.49* Never opens on mobile device ### 2/5 — Crashing *2021-04-20* Always crashing mid report when adding photos **Developer response:** Hi Cahriisss, We are sorry that you are facing an issue uploading pictures. Can you please provide us with a little more info via our email at MobileServiceExcellence.Team@gensuitellc.com so we can investigate further. ### 1/5 — The most cumbersome safety program ever devised by man. *2020-12-28* Cumbersome barely describes the degree to which this safety card system falls short of an efficient and easy to use method of capturing safety observations. **Developer response:** Hi Thumbless Tom, We are sorry that you are having a bad experience using our application. We encourage you to reach out via the feedback options or our email MobileServiceExcellence.Team@gensuitellc.com So that we can discuss your feedback and ideas of improvement. ### 2/5 — AMZL Ops mgr *2020-09-11, version 5.45* Difficult to navigate Not intuitive Small writing Drop downs poor ### 1/5 — Très mauvaise application *2020-06-29, version 5.42* Toujours en arrêt. Ne pouvons pas changer mot de passe, il faut supprimer l’application et la réinstaller. ### 1/5 — Why is this site so difficult to get set up on my phone? *2020-03-24, version 5.39* I found that if you have been on the home network and you already linked the device to the site after editing from computer an trying to open the app on my phone it will not recognize me as user. Got to be some sort of easier program available . ### 1/5 — Involuntarily adoption *2020-03-23, version 5.39* Workers are forced to use this app. It would not exist if it were voluntary. ### 1/5 — User *2020-02-11, version 5.36* Not user friendly ### 1/5 — Not user friendly *2019-12-31, version 5.36* There are entirely too many fields to fill out when using the safety observation function ## Most critical reviews (10 lowest-rated) ### 1/5 — Not the best *2025-05-21, version 5.98* Forget using this app to take some courses…. You know, one of the main purposes of this app. If I’m lucky enough to escape the log in merry go round, this app does not perform as advertised. I constantly get an error requiring me to log in and open in Edge. Edge is my default browser and I cannot access some content unless I just use a laptop. Horrifyingly inconvenient and defeats the purpose of having an app for phone use. ### 1/5 — Navigation difficile *2025-03-12, version 5.95* Vraiment difficile de s’y retrouver. Difficile de naviguer a travers les onglets. ### 1/5 — Painfull *2025-02-26, version 5.94* Tales way too long on a busy day to fill out reports ### 1/5 — Trainings *2025-01-03, version 5.93* This app is not at all user friendly, every time a scroll to the right a little or zoom it it goes to a white screen. Very poor quality app. ### 1/5 — Fields *2024-12-12, version 5.92* To many required fields this could just be the way things are set up for us. ### 1/5 — Maivais *2024-12-03, version 5.91* Plate forme portable très mal faite et peu conviviale ### 1/5 — Needs a Revision *2024-05-07* App opens, disables my music to play with no sound from the app. To quickly assign all questionnaire with/without comments, the selectable drop down doesn’t work anymore. There wasn’t even an update for the app to have the latter not function. **Developer response:** Hi This apps is bad, we would be happy to review where your concern is, in order to improve the application for you. Please contact us via email to MobileServiceExcellence.Team@gensuitellc.com, so we can review further. ### 1/5 — Doesn’t work *2024-04-23, version 5.82* App, hardly ever lets me input any info or upload pictures to my reports. Do not recommend if you need a reliable app. ### 1/5 — Keeps asking for a review when I try to use the app *2024-02-11, version 5.79* I just need to get tasks done when I open this app, not evaluate every time I use it ### 1/5 — Requires flawless cell connection *2024-01-06, version 5.77* When the cell service is weak, the app fails for store data transferred and resume operation. Multiple lock ups have occurred while using app with weak cell service. ## Most praised reviews (10 highest-rated) ### 5/5 — Safety *2022-02-21, version 5.57* App really comes in handy. ### 5/5 — Way too difficult to use and that’s why participation is terrible *2019-12-11, version 5.36* This tool is so cumbersome. It takes so many attempts to get every detail entered correctly and by the time you try submitting 10 times with errors you just give up. The idea of entering observations to improve is great but it should not be this difficult. This should be free text and a few mouse clicks and some. J T ### 5/5 — Great Field Application *2019-10-19, version 5.33* This app is great and allows me to work effortlessly from the field ### 5/5 — Photos *2019-07-29, version 5.32* Good app but photos are not showing when inspection is emailed. How do I get my horoscope to show when emailed? ### 5/5 — Perfect *2018-11-09, version 5.25* Good for real time events ### 5/5 — Gensuite *2018-09-27, version 5.24* Easy to use, lots of options, love it ### 5/5 — Great tool *2018-08-05, version 5.23* Easy to use and as the safeties are completed, the tech names are removed from the pending list. Just check each morning and know who is still needing to be completed during the month. ### 5/5 — Super User *2018-04-24, version 5.19* Best app and connects to my current Gensuite instance. I love it!!! ### 5/5 — iOS 7 update just released *2013-09-20, version 1.75* Seems that the update was just a day late for iOS 7 fixes. 1.75 works without issue. Had no issues accessing their site with Safari! ### 4/5 — Easy with a little instructions. *2019-06-28, version 5.31* When I first started using Gensuite I had to ask Ehs manager to assign me to Gensuite and ask other coworkers what service numbers to use and sometimes the service number can’t be found. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*