# Benefits by WEX — user reviews > 817 indexed App Store user reviews of Benefits by WEX by WEX, Inc., rated 4.20/5 from 12,493 ratings. - Source: https://appshunter.io/ios/app/benefits-by-wex/id400760695/reviews - App overview in markdown: https://appshunter.io/ios/app/benefits-by-wex/id400760695.md - Rating breakdown: 5★ 9,286 · 4★ 626 · 3★ 321 · 2★ 448 · 1★ 1,812 ## What do users think of Benefits by WEX? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🚀 Fast reimbursement process - 👍 Convenient receipt scanning - 👍 User-friendly app - 👍 Streamlined claims submission **Cons** - 🐛 Frequent login issues - 🐛 Slow app performance - 🐛 Unreliable Face ID/Touch ID - 🔍 Confusing claims process - 🤔 Difficult to reach customer service - 🤔 Frequent claim denials **Commonly reported bugs** - App crashes when navigating back to home screen - Receipt upload fails intermittently - Account balance not updating in real-time **Most requested features** - Ability to save frequently used providers - Automatic date population for start/end of service - Improved communication on denied claims - Integration with insurance providers for EOB retrieval ## Newest reviews (13 of 817) ### 4/5 — App use *2026-08-21, version 320.3.0* No able to use the option to pay myself back because the system was not able to process the receipts. Thus had to go thru tedious process of managing my request for payment ### 3/5 — Dark mode? *2026-08-11, version 318.20.0* Please make your app have a dark mode slider for both the login screen and within the application. The white is so bright!! Please help protect my eyesight ### 3/5 — Decent *2026-08-10, version 318.20.0* I like having this app on my phone to check my balance. Something has changed where I put receipts into the receipt organizer and when I attach them to a reimbursement, they are unable to be opened and I get a message that their password protected. They are not. The app also doesn’t upload from the files on my phone. So I figured out the only way to attach something to an expense on my phone is to take a screenshot of it. ### 1/5 — Not working *2026-08-06, version 318.20.0* App just logs out every time I hit Reimburse Myself. It’s useless. ### 1/5 — This is a terrible company. *2026-08-05, version 317.15.0* This company gives you a card that never works when you need it. They have a scanner in the app that shows you what’s eligible for purchases while in CVS/Walgreens/Walmart and other stores with pharmacies, but when you go to checkout the card will not work and you will need to reimburse every single thing. Then, when you file a claim, eligible products will even be denied. This is a horrible company. Please use an alternative where possible. Also, to any organizations that think of partnering with Wex, please consider going in a different direction as you will save your employees headaches. I’ve had multiple conversations with their support staff and management trying to make sense of it and the bottom line they want you to use your own money and hope you don’t keep up with receipts, so they don’t have to pay. They also deny eligible claims until you attach their own eligible screenshots with it. Insane ### 1/5 — Reimbursement *2026-08-05, version 317.15.0* No reimburse anything even sending the original receipts ### 1/5 — Difficult to use *2026-08-05, version 317.15.0* Always a hassle ### 1/5 — Poorly done *2026-08-05, version 317.15.0* An unsurmountable barrier to get your FSA back. It says Receipt Pending when they mean that they haven’t looked at the reimbursement request, not that you need to upload receipts. Then take a week to deny, with a poorly and vague reason for denial. I guess it works for them as they keep your money to generate them interest. ### 4/5 — Good for easy reimbursements *2026-08-04, version 317.15.0* App is good for making easy reimbursement requests from your accounts. The functionality is limited so you’ll need to do the majority of setup through the full online portal first before the app can be used effectively. ### 1/5 — Worst FSA/HSA *2026-08-04, version 317.15.0* These guys totally are useless! Poor customer service, difficult to deal with, usually turn down valid receipts. Ive had an FSA or HSA for 30 years. Only Wex has made it so difficult. Unfortunately my employer wont let me opt out. If given a choice look elsewhere! If zero stars were possible Id go there. I cant say enough bad things about them! ### 1/5 — WEX is the worst *2026-08-04, version 317.15.0* On going issues with wex, they keep freezing my card. Poor customer service. ### 1/5 — Very difficult to get receipts accepted *2026-08-02, version 317.15.0* It is challenging to get receipts accepted from the dentist since it is always multiple days worth. ### 1/5 — Cannot Read Information *2026-08-02, version 317.15.0* I am 70 years old and cannot read any of the print on the dang pages. Give us a website instead of this tiny stuff. I am trying real hard to keep this review family friendly! This app is a useless piece of ______. I left it blank so you could fill it in. Please understand the needs of the people who may have to use the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad app *2026-08-24, version 320.3.0* Is hard to make claims and also they don’t give you reasons off denied ### 1/5 — Hassle to login *2026-08-19, version 320.3.0* Tech support is not helpful with anything. Can only login at website, app tells me my username and password are invalid ### 1/5 — Soooo slow *2026-08-16, version 320.3.0* Can no longer upload a receipt for an auto analyse or manual. There’s maybe something wrong with the ‘recipient’ drop down?? But the submit box never lights up to tap. ### 1/5 — Crashing *2026-08-16, version 320.3.0* Keeping crashing when trying to submit reimbursements ### 1/5 — That didn’t work *2026-08-15, version 320.3.0* The new update keeps me from filing a claim. All I get is wexnetworking.HtTPError0 ### 1/5 — Crashing *2026-08-15, version 320.3.0* Every time I click on “reimburse myself” the app completely crashes. I’m unable to submit any expenses. I’ve already tried reinstalling the app. ### 1/5 — Low quality experience *2026-08-13, version 318.20.0* It is now 2026 and this app is still terrible. If you’re reading this developer team, please for the love of your gods put some effort into this, have some pride in your work. I had to reset all my login stuff for no reason? I had to redo my face id for no reason. Now you want me to fill out 30 security questions, for no reason? Modernize your security. Jesus Christ. My rating is largely due to the login experience, one having to do it every time I use the app without having some kind of remember me feature, and second the fact that faceID registers but never activates when logging in. I register for faceID every time I log in. It doesn’t let me in with my face. At this point y’all should make the feature work or get rid of it. This has been going on for well over a year now. ### 1/5 — Reimburse myself… crash… repeat… *2026-08-10, version 318.20.0* Select reimburse myself and most of the time, the app crashes. Please fix the defect. ### 1/5 — HORRID after update *2026-08-07, version 318.20.0* The update that auto-scans receipts has unfortunately destroyed the option to submit claims or documentation. I will be mailing my request to Wex via snail mail because the IT people ruined what was once a seamless experience. GARBAGE. ### 1/5 — Dysfunctional app *2026-08-07, version 318.20.0* Frustrating and inconsistent. ## Most praised reviews (10 highest-rated) ### 5/5 — Reimbursement *2026-08-25, version 320.3.0* Takes forever to mail your reimbursement back you put your debit card account on there and they still mail the check out takes 15 days. This is no good. ### 5/5 — User Friendly *2026-08-22, version 320.3.0* This app is so much easier than filing paperwork! Very User Friendly! ### 5/5 — First year using *2026-08-06, version 318.20.0* Simple to use ### 5/5 — Easy to use for Life Style Account. *2026-08-04, version 317.15.0* The WEX LSA reimburses me for my roller skating hobby. It’s been a lot of fun! The app is easy to use with tons of options to get paid for something you already do. ### 5/5 — Beneficial benefits *2026-08-04, version 317.15.0* This app is awesome. Just tap click a pic and submit. ### 5/5 — Reimburse *2026-08-04, version 317.15.0* Extremely easy reimburse process. ### 5/5 — Reimbursement *2026-08-01, version 317.15.0* Takes forever to mail your reimbursement back you put your debit card account on there and they still mail the check out takes 15 days. This is no good. ### 5/5 — Easy *2026-08-01, version 317.15.0* Easy app to file claims ### 5/5 — Great app *2026-07-31, version 315.4.0* Easy to use ### 5/5 — Easy to Use *2026-07-31, version 317.15.0* Great! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*