# BenefitWallet+ — user reviews > 122 indexed App Store user reviews of BenefitWallet+ by Conduent Inc., rated 4.50/5 from 9,360 ratings. - Source: https://appshunter.io/ios/app/benefitwallet-plus/id1225130377/reviews - App overview in markdown: https://appshunter.io/ios/app/benefitwallet-plus/id1225130377.md - Rating breakdown: 5★ 7,744 · 4★ 547 · 3★ 226 · 2★ 137 · 1★ 706 ## What do users think of BenefitWallet+? Overall sentiment: negative **Pros** - 👍 Simple and convenient - 🚀 Easy to use app - 🔒 Secure with face recognition **Cons** - 🐛 Buggy and crashes frequently - 🤔 Unintuitive and not user-friendly - ⏱️ Slow and unresponsive - 📞 Poor customer service and long wait times - 🤯 Difficult to navigate and complete tasks **Commonly reported bugs** - Login issues with accounts being logged in on multiple devices - Reimbursement requests failing with no explanation - Inconsistent behavior when switching between app and other apps - Incorrect default dates causing claims to be denied - Inability to update the app leading to lack of functionality **Most requested features** - Allow editing and deleting of submitted claims - Provide more detailed transaction history - Enable background switching and pasting of information - Improve photo/document upload functionality - Integrate with more cloud storage options ## Newest reviews (16 of 122) ### 2/5 — Employee *2025-03-26, version 2.5.3* Issues with submitting ### 4/5 — Reimbursement *2024-11-20, version 2.5.3* The process works fairly well, but the limit on the size of attachment should be increased as most photographs are much larger than the limit of 2.5 megs for attachments ### 3/5 — Message center *2024-09-06, version 2.5.3* This App is good, but needs like a chat or message system to communicate faster. ### 3/5 — Not user Friendly *2024-08-26, version 2.5.3* Let us be able to copy and paste the security code from our email ### 2/5 — Not great *2024-07-02, version 2.5.3* Limited options for iPhones users. I don’t use iPhone documents but that’s where it tries to pull from making an already difficult process harder. It’s also very limited to upload photos ### 2/5 — Update The “Attach/Take A Photo” *2024-06-26* Everything was easy to use EXCEPT the “attach/take a photo” feature. I have submitted the same reimbursement multiple times because the image is blurry. This is the only online program that has this problem! Update the program to use the camera options that find the margin and lock in on the image. Also extend the “time out” period! I have to go between apps to get information and when I leave the Benefit Wallet app it logs me out! Frustrating! ### 2/5 — Denials Unclear *2024-05-20, version 2.5.3* Uploaded the receipt for a daycare expense but the claim was denied for unclear reasons. Do you need a special receipt? Please make that clear in your denials ### 1/5 — Inconvenience *2024-04-16, version 2.5.3* It’s hard to reimburse yourself. The call takes forever. You need their “permission “ to spend your own money. ### 1/5 — App doesn’t work *2024-04-10, version 2.5.3* Options in the app don’t work, plus you make it impossible to speak with someone and don’t respond to emails. I’ve been trying to get a copy of my 1099SA for over a month. ### 1/5 — Horrible password integrations *2024-04-08, version 2.5.3* Please fix this apps integration with password applications it is horrible. You only have integration with APPLE AUTOFILL (which has been hacked) before. Please include copy/paste from other password applications. ### 1/5 — Difficult *2024-04-01, version 2.5.3* This app is endlessly frustrating. I usually cry when I try to get reimbursements. The app logs me out constantly. Nothing pre-fills easily. Attaching my proof is a nightmare. I think the app is going to give me a heart attack and when I try to reimbursement myself for the medical bills for said heart attack, then this app will kill me. ### 3/5 — Photos uploaded *2024-03-25, version 2.5.3* It does not allow to crop images when taking photo directly to upload ### 1/5 — Difficult to deal with *2024-03-22, version 2.5.3* This company is incredibly difficult to deal with, making you jump through hoop after hoop to get reimbursed for covered expenses. ### 1/5 — Direct deposit set up not available on app *2024-03-21, version 2.5.3* No access to account to set up Direct Deposit ### 2/5 — Continous Issues *2024-03-19, version 2.5.3* I constantly have issues with the date. It’s not a user-friendly system. ### 1/5 — Anxiety Inducing *2024-03-16, version 2.5.3* Info for direct deposit setup, receipts submitted and approved for reimbursement, but still haven’t received the deposit in over 2 weeks . ## Most critical reviews (10 lowest-rated) ### 1/5 — Insufficient *2025-04-29, version 2.5.3* Very I user friendly ### 1/5 — Disappointed *2025-03-16, version 2.5.3* Doesn’t allow allow receipts for money that should roll over to the new year. ### 1/5 — Receipt upload *2025-02-14, version 2.5.3* Unable to upload my receipt even after allowing camera access and selecting photo. Even though I had just completed a precious transaction the same way. Very buggy ### 1/5 — Denies Rightful Benefits!! *2025-01-26, version 2.5.3* I am soo glad our company dropped this one. This company and app denies legally rightful reimbursement of medical expenses. I HATE BENEFIT WALLET!! ### 1/5 — Poor app support *2024-12-16, version 2.5.3* Unable to access customer support from app. Junk. Only phone number listed takes forever. Do better with this service. ### 1/5 — Ms. Harris *2024-11-20, version 2.5.3* This is a horrible app. It’s not user friendly, you can’t review previous claim, and the date that the cash post is NOT the actual date listed. I prefer the old system better. Every was laid out and it was more transparency in how cash comes in and out. Sorry, but facts are facts… It’s a No for me with this app. ### 1/5 — Boo *2024-10-23, version 2.5.3* Health equity in general is so much easier. Benefit wallet reimbursement is so finicky & so slow. ### 1/5 — Disgruntled *2024-10-03, version 2.5.3* I have a serious problem with my card being declined because your system ASSUMES I’m SHOPPING for over-the-counter item when in ALL ACTUALITY, the items PRESCRIBED BY A PHYSICIAN HAPPENED TO BE ITEMS OVER THE COUNTER! I don’t shop at Kaiser! You did it twice in a 3-day span!! It’s degrading, embarrassing, and delays the treatment process after being diagnosed! ### 1/5 — Terrible customer service *2024-10-03, version 2.5.3* The purposefully make getting their contact information obscure so you cannot contact them. You have to go online to reach out and they still never respond. ### 1/5 — Worst Spending account. *2024-08-17, version 2.5.3* This is the worst spending account by far. ## Most praised reviews (10 highest-rated) ### 5/5 — Chid care *2025-03-31, version 2.5.3* Awesome ### 5/5 — Great app *2024-05-20, version 2.5.3* This app is easy to use and has so much functionality. It makes submitting claims and checking statuses a breeze. ### 5/5 — So far so good *2024-05-09, version 2.5.3* Once you’re able to speak to a human they’re very help and the app is very quick and easy to use ### 5/5 — Horrible *2024-04-10* App is ok. Don’t bother calling for customer service. They take forever and they speak broken English. Im not being mean but when i need service i need it. Nit explaining over and over what my problem is because they don’t understand. Then i have to ask them to repeat the question because i can’t understand them. Extremely frustrating. Im all for people working but in the phone with customers when you don’t speak or understand English is not the job for you. I blame benefit wallet. Hire Americans pay a bit more and take care of your customers. These companies forget who’s paying for service. ### 5/5 — Review of app *2023-10-25* This app is pretty easy to use, my only recommendation is there should be a delete or edit option. I have created many reimbursement claims with errors in amounts/attachments/wrong date entered/wrong dependent entered/ or just a duplicate claim that could of been edited or deleted right when submitted. But instead they go through the whole process of being denied. Such a waste of time to go that route. ### 5/5 — No worries *2023-06-06* With this plan if u leave the company you will not lose money that u put in or at the end of the year you don’t have to rush spending the money, I have had this for over 4 years now and really like it a lot , also you can invest too, which makes it even more positive with this company ### 5/5 — Choose a file to upload *2023-04-15* This is for iPhone users. Would you do us a favor to allow users choose file to upload not only from Download folder but also from Google Drive, Dropbox, etc… Would you do us a favor to keep the app consistent with website. I uploaded a required document thru website, app still showing “document required” Would you do users a favor to keep users posted whether or not a uploaded document is accepted and things are cleared and good to go. Just few common sense first before you can implement “Barcode Scanning” perhaps??? ### 5/5 — Poor functionality *2023-03-10* The app has very poor functionality, I have been trying to set up automatic contributions for last 4 months, but it’s not working. Even if I contribute one at a time the transactions fail. Really frustrated. If you need to call agent, you will have to wait 30-60 minutes. **Developer response:** We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at AppFeedbackBenefitWallet@conduent.com. Thank you and stay safe! ### 5/5 — Reimbursement *2023-02-17, version 2.2.2* It seems easier than you think ### 5/5 — Simple and convenient *2023-01-19, version 2.2.2* This app is wonderful. I was able to process my request so easy. 😀 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*