# Benenden Health

> Mobile access to healthcare services, membership management, and wellbeing resources for members. (iPhone/iPad app by The Benenden Healthcare Society Limited.)

- Source: https://appshunter.io/ios/app/benenden-health/id1567229572 (this page in markdown: same URL + `.md`)
- Developer: [The Benenden Healthcare Society Limited](https://appshunter.io/developer/475363483)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 5.00/5 from 3 App Store ratings · 116 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 178 MB
- Languages: English
- Released: 2021-06-15
- Data updated: 2026-09-13
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/benenden-health/id1567229572/reviews.md

## What is Benenden Health?

The Benenden Health App can be used by any healthcare member or Healthcare Lite user. The App gives you the reassurance of knowing that wherever you go, Benenden Health is just a few clicks away. The details of the services which may be available to access via the App are detailed in your Guide to Benenden Healthcare or Benenden Healthcare Lite Handbook.

As a Healthcare member you may be able to use our free app to: 

- Book and take GP phone and video consultations on the go.
- Submit a request for diagnostics and treatment services.
- Click to call to access our Mental Health Helpline or speak to our Member Services team to request access to physiotherapy services.
- Manage your membership – update your personal details quickly and easily. 
- Use the Wellbeing Hub to browse a wide ranging choice of articles, videos, live webinars and classes to support your mental wellbeing, fitness and nutritional health. 
- See your rewards and discounts.

As a Healthcare Lite user you may be able to use our free app to: 

- Book and take GP phone and video consultations on the go. 
- Access our Emotional Wellbeing Helpline. 
- Manage your membership – update your personal details quickly and easily. 
- Use the Wellbeing Hub to browse a wide ranging choice of articles, videos, live webinars and classes to support your mental wellbeing, fitness and nutritional health.
- See your rewards and discounts. 
 
Important Information
 
You need to be a Benenden Health member to use this App.
 
Log into the App using your existing My Benenden username and password. If you don’t have a My Benenden account, you can create an account via the app.

## Key features

- Book GP phone and video consultations
- Submit requests for diagnostics and treatment
- Access Mental Health Helpline
- Manage membership details
- Browse Wellbeing Hub resources
- View rewards and discounts

## What do users think of Benenden Health?

Overall sentiment: negative

**Pros**

- 🚀 Easy GP appointment booking
- ⏰ Weekend and morning appointment availability
- 💰 Affordable healthcare coverage
- 📱 User-friendly interface when working
- 🏥 Quick access to healthcare services
- 🎯 Straightforward sign-up process
- 💪 Comprehensive wellbeing content and fitness classes
- ✅ Reliable service delivery when app functions

**Cons**

- 🐛 Frequent app crashes and glitches
- 🔄 Endless login loops and authentication failures
- 📱 Poor mobile responsiveness and UI scaling
- ⚠️ Date of birth field truncates calendar widget
- 🔐 Persistent session expiration issues
- 📤 File upload functionality broken or limited
- ⏳ Extremely slow load times
- 🚫 Membership number not recognized
- 🔧 App freezes and becomes unresponsive
- 📋 Form validation errors with incorrect messages
- 🔌 Incompatible with older iOS versions
- 🎯 Limited functionality for family accounts
- ❌ Inconsistent performance post-updates
- 🔗 Confusing navigation and endless redirect loops
- 📞 Cannot prescribe or treat without NHS referral

**Commonly reported bugs**

- App crashes on startup or during use
- Login page loops back without allowing credential entry
- Date of birth calendar widget cuts off dates after 20th
- Session expires immediately after authentication
- File upload functionality non-functional
- App freezes when accessing certain pages
- Membership number validation fails despite correct input
- Password reset page freezes or becomes unresponsive
- Form fields reject valid input formats
- App displays phone layout on iPad
- Endless redirect loops on community pages
- App stuck on loading/splash screen
- Constant reloading during use
- 2FA required on every page navigation
- Photo upload only accepts fresh camera photos, not library
- Wellbeing Hub non-functional on certain iOS versions
- GP details and pharmacy fields fail to save
- Incorrect error messages for form validation
- App crashes after recent updates

**Most requested features**

- Family account management with child member booking
- Manual date entry option for date of birth field
- Direct document upload instead of photo-only option
- Multiple 2FA options or reduced authentication frequency
- Responsive design for iPad and tablet devices
- Offline functionality or cached data
- Email contact option as alternative to phone
- Clear status notifications for known app issues
- Integration with NHS system for prescriptions
- Improved wellbeing hub accessibility
- Better support for older iOS versions

## Recent user reviews (10 of 116)

All indexed reviews: https://appshunter.io/ios/app/benenden-health/id1567229572/reviews.md

### 5/5 — Timely support when needed.

*2026-07-03, version 2.36.0*

I find the support given by Beneden extremely helpful. It enables me to get prompt support without having to wait for long referrals.

### 5/5 — Great service

*2026-06-16, version 2.35.0*

A fantastic service.  Have always been treated really well and never feel that the appointment is rushed.

### 2/5 — App challenges

*2026-06-10, version 2.35.0*

New member and eager to use the App.  Unfortunately I find the DOB function very poor. I’m using an iPhone and had to scroll through every month in almost 70 years to be able to enter this. I spent a while setting everything up to the have the App display the scrolling wheel for some considerable time before informing me there’s a problem and I will need to go through the entire process again. Well not today , my index finger can’t undertake the DOB function….

### 1/5 — Photos not able to upload

*2026-06-02, version 2.35.0*

Wanted to add photos from library but couldn’t and also camera option doesn’t work

### 1/5 — Buggy

*2026-05-30, version 2.35.0*

Can’t get it to work, constantly saying there is a problem and will sort it soon. Still waiting!! Hope their cover is better

### 5/5 — Dr appointment

*2026-05-18, version 2.35.0*

Very quick and easy to make appointments

### 5/5 — Amazing benefits

*2026-05-02, version 2.35.0*

The best thing I did was join this. No where else can I book a GP appointment for the morning on a weekend. Plus the other benefits. I used it a few times over the years and it’s amazing.

### 1/5 — Rubbish

*2026-04-27, version 2.35.0*

I can get nowhere with this App because it doesn’t let me enter my date of birth. The date of birth entry doesn’t allow manual entry of the date, I have to use a calendar which cuts off the last week or two of each month, making it impossible to enter any number higher than 20. How can anyone create anything so useless?

### 5/5 — Fantastic

*2026-04-26, version 2.35.0*

What a relief it is to have to service

### 1/5 — Bad app

*2026-04-15, version 2.35.0*

Crashes all the time

## Frequently asked questions about Benenden Health

### What can I do with the Benenden Health App?

The app allows members to book GP phone and video consultations, submit requests for diagnostics and treatment, access helplines for mental health and member services, manage their membership details, explore wellbeing resources, and view rewards and discounts.

### Who can use the Benenden Health App?

The app is exclusively for individuals who are existing Benenden Health members or Healthcare Lite users. You will need to log in using your My Benenden account credentials.

### Is the Benenden Health App free to use?

Yes, the app is free to use for all eligible Benenden Health members and Healthcare Lite users. There are no additional costs associated with downloading or using the app's features.

### What kind of wellbeing resources are available?

The Wellbeing Hub within the app offers a wide selection of articles, videos, live webinars, and classes designed to support your mental wellbeing, fitness, and nutritional health.

### How do I access support services through the app?

You can access support by booking GP consultations directly, submitting requests for diagnostics and treatment, or using the click-to-call feature to reach the Mental Health Helpline or Member Services team for physiotherapy requests.

## Version history (last 5 releases)

### 2.36.0 — 2026-07-01

Fresh new look, same great support. We’ve refreshed the Benenden Health app with a cleaner, more modern design, making it easier to navigate and access the services you need. Enjoy a more intuitive experience, aligned with the warmth, and trust you expect from Benenden Health.

### 2.35.0 — 2026-03-05

We’ve added the ability for links in our text messages to take you straight into the app when you choose to tap them. This update also includes backend enhancements in preparation for upcoming features.

### 2.34.0 — 2026-02-09

This update adds support for the Benenden annual conference and secure member voting. Members can now join the conference directly through the app, and, when official voting windows open, cast their votes securely online.

### 2.33.0 — 2025-12-08

This release contains bug fixes and stability improvements

### 2.32.0 — 2025-11-25

This release contains bug fixes and stability improvements

## Apps similar to Benenden Health

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Squeezy](https://appshunter.io/ios/app/squeezy/id700740791) | 4.8 (247) | $4.99 | Medical |
| [NHS Wales App](https://appshunter.io/ios/app/nhs-wales-app/id1636689276) | — | Free | Medical |
| [Patient Access](https://appshunter.io/ios/app/patient-access/id612905214) | 4.8 (983) | Free | Medical |

## More apps by The Benenden Healthcare Society Limited

- [Be Aspirational Career Hub](https://appshunter.io/ios/app/be-aspirational-career-hub/id1476268212)

All apps by The Benenden Healthcare Society Limited: https://appshunter.io/developer/475363483

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*