# Benepass — user reviews > 62 indexed App Store user reviews of Benepass by BenePass, Inc., rated 4.70/5 from 925 ratings. - Source: https://appshunter.io/ios/app/benepass/id1497613952/reviews - App overview in markdown: https://appshunter.io/ios/app/benepass/id1497613952.md - Rating breakdown: 5★ 816 · 4★ 39 · 3★ 10 · 2★ 5 · 1★ 55 ## What do users think of Benepass? Overall sentiment: mixed **Pros** - 👍 Intuitive and easy-to-use interface - 💳 Flexible card works at most merchants - ⚡ Quick reimbursement submission process - 🎯 Consolidated benefits on single platform - 💡 Freedom to choose how to spend benefits - 📱 Smooth and responsive app performance - 🔄 Virtual card feature for digital wallets - 📊 Clear balance and account visibility **Cons** - 😤 Extremely slow reimbursement processing (8-10 days) - 📞 Poor customer support accessibility and responsiveness - ❌ Frequent transaction declines despite available funds - 🚫 Overly restrictive approval process for requests - ⏳ Slow response times from support team - 🔐 Difficult account creation and sign-in process - 💸 Funds held hostage with card declining issues - 📋 Excessive documentation requirements - 🤖 Unhelpful AI chatbot support - ❌ Invalid support contact information provided **Commonly reported bugs** - Unable to create investing account - citizenship questions with disabled button - Card not appearing in app despite activation - Authorization token fetch errors after updates - App freezes when searching providers - Birthday month selection missing November option - Keyboard covers required fields in reimbursement form - App won't load properly - stuck on error pages - Bank account randomly deleted and unable to reconnect - Transactions declined for insufficient funds despite available balance - Sign-in process shows repeated errors - Chat support closes immediately after showing form **Most requested features** - Improve app navigation to show account balances on home screen - Add receipt amount auto-detection from photos - Implement phone support option for customer service - Rename 'Home' page to 'Transactions' for clarity - Improve reimbursement form keyboard handling ## Newest reviews (10 of 62) ### 2/5 — Worst Reimbursement Timeframe *2026-01-13, version 6.0.10* This is the slowest reimbursement process I’ve ever experienced through my employer. It takes five full business days for them to Approve or deny the reimbursement and then another 3 to 5 for them to send it out once it’s approved. We’re looking at almost 10 days. This is absurd and probably the worst customer service ever. ### 1/5 — Holding my funds hostage! *2025-11-21, version 6.0.7* This app is terrible! I have hundreds of dollars in funds on the card and it continues to decline when I use it. It’s impossible to get human help when you need it. The reply the next day with canned responses. And then I have to go through the very annoying process of being reimbursed for all of the transactions I made on my credit card. It’s a nightmare to say the least! ### 1/5 — error after new update? *2025-09-30, version 6.0.4* “unable to fetch authorization tokens” ### 1/5 — Benepass has ZERO customer support. *2025-03-11, version 5.0.31* Benepass has ZERO customer support. I submitted two reimbursements they are both account statements. EXACT same format. One was approved. One was rejected. No notes at all. And then it’s like I’m IT: I have to open a ticket for help. No phone number. ### 2/5 — Not useful as a app to download and keep *2025-02-04, version 5.0.30* You need an app which can do useful or better things on your phone. Benpass itself may be good but app is not. You can’t even submit receipts when you have it compare to other apps like navia. If you really need to store receipts, just use phone camera and album, app is useless. There is no value addition in this case. It can’t even read amount from receipt ### 1/5 — Why *2024-12-20, version 5.0.29* This is for companies that don’t wanna put in the effort to just give their people money that they can also spend anywhere. It’s ridiculous that this even exists. Why pay Benepass to give your employees money, just to make it difficult to spend that specific amount by the end of the month. Whoever is leaving the five star reviews probably works for Bennepass or HR. ### 1/5 — Customer Service *2024-11-14, version 5.0.27* Poor customer service. Doesn’t have a number you have to submit a form and they only communicate via email. They send you forms to fill out then tell you the form is not valid for your issue so sorry about that. ### 1/5 — Won’t allow me to sign in *2024-03-19, version 5.0.7* Signing in for the first time is like being interrogated for a murder. Keeps giving me “errors” and I can’t access anything or even use my card 😒 ### 5/5 — Super Easy to Use *2024-02-27, version 5.0.6* Benepass is really easy to navigate and engage in your benefits programs. I wouldn’t have used my benefits without Benepass! ### 5/5 — Great app! *2024-02-26, version 5.0.6* I just got access to my Benepass - so easy, I really love it! Would highly recommend. It’s the best. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t use *2026-07-30, version 6.3.0* Don’t sign up for this through your employer. It’s impossible to use or get help. I lost thousands. ### 1/5 — Difficult FSA/HSA approvals *2026-06-11, version 6.1.2* Benepass was fine for non HSA FSA benefits and reimbursements, ex gym, rewards. However their team (or whatever ai automation they use) for approving HSA FSA seems incompetent. They don’t review any receipts properly and reject or require a LMN for items/services that are completely covered without one. Ex. 1 Took several submissions of a medical visit having to physically highlight the items on the receipt because they are not actually reading the receipt. Ex. 2 some online items on Amazon/Target etc aren’t labeled as HSA FSA eligible when they should be, Benepass requests a LMN instead of looking up if the item is actually eligible. Obvious items like otc medications, health supplies. ### 1/5 — Won’t work *2026-05-10, version 6.1.0* How could you possibly push this to production? ### 1/5 — Does not even launch… *2026-05-09, version 6.1.0* When I try to open the app it’s just a flashing white screen and doesn’t do anything. ### 1/5 — Completely fallen apart on iPhone 17 *2026-05-08, version 6.1.0* I rely on this app for work. I just upgraded to an iPhone 17 (latest OS) and the app doesn’t work. It loads and then after a microsecond the screen just flashes white constantly. Offloaded and reloaded, rebooted phone, all the usual things. It just plain does NOT work on my 17 (web app works, works on my wife’s iPhone 16). Ugh ### 1/5 — App is lifeline for benefits but never works *2026-05-07, version 6.1.0* This app will not load and unfortunately it’s my only way to access my benefit. Terrible. ### 1/5 — Bad experience *2026-02-22, version 6.0.15* Unable to create investing account, stuck on the page with questions about citizenship, button disabled and no error message. Reinstalling app did not help. ### 1/5 — No Customer Support *2026-02-20, version 6.0.15* There is no way for me contact customer support to activate my card that does not show up in the app. Ai chat box does not understand this and customer rep replied after 2 days repeating same invalid solutions as the ai. Some how found a number buried deep and the support email they gave is also invalid. ### 1/5 — Simply impossible to get anything approved through this platform. *2026-01-24, version 6.0.10* They deny every request, and worse assigned a purchase on the card to the wrong benefit line and you cannot adjust. Terrible. ### 1/5 — Poor customer service *2025-12-27, version 6.0.9* They don’t process the most basic copays and ask you to upload excessive amount of information. There's no way to reach customer service and get reimbursed ## Most praised reviews (10 highest-rated) ### 5/5 — The low star reviews are looking for info in the wrong place. Benepass has been great! *2026-01-06, version 6.0.9* Most lower star reviews are complaining about things that don’t apply to your account. ### 5/5 — A benefits app that actually works *2025-06-28, version 5.0.42* The card works everywhere. No longer need to submit reimbursements all the time like previously ### 5/5 — Super intuitive! *2024-08-12, version 5.0.21* I really appreciate having accessible, easy to understand information about my employer’s benefits in my pocket - quick way to just check my balance and then swipe my card. ### 5/5 — Awesome easy to use app *2024-08-09, version 5.0.21* I love using Benepass. It’s a simple app, easy on the eyes and the clicks. Love that uploading documents is easy + the category suggestions on where to spend my lifestyle stipend comes in handy! ### 5/5 — Super Easy to Use! *2024-07-29* Benepass is great! The app is so easy to use and submitting reimbursements takes a quick 30 seconds to do. Also, using the card is really convenient! ### 5/5 — FANTASTIC benefit and great app *2024-07-26, version 5.0.19* I've been a long time Benepass user and it's been amazing! I love having the freedom of deciding how to use the money my company gives me for various reasons (wfh setup, internet/phone bill, and the occasional food allowance). Also, being able to spend money from all my account using one card is SO nice. ### 5/5 — Best Benefit *2024-07-26, version 5.0.19* Benepass is the best benefit I’ve ever had from an employer. It’s so flexible and meets my wellness needs. ### 5/5 — User friendly *2024-03-01, version 5.0.7* Great platform. Makes it very easy to use and access my benefits. Spending is simple as well. Highly recommend! ### 5/5 — Love Benepass! *2024-02-28, version 5.0.7* The Benepass app is intuitive, smooth, and fun to use! I can access everything related to my benefits on one easy to use platform—from submitting an expense for reimbursement to viewing balances and card information to getting ideas on how to creatively use my benefits - it’s wonderful! ### 5/5 — Like the flexible purchases *2024-02-27, version 5.0.6* Been using Benepass and it's honestly great. No more being stuck with a list of things I don't need - I can actually buy what I want. The app's super user-friendly too, which makes everything a breeze. It’s helped me use my benefits on stuff that actually matters to me. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*