# Bergdorf Goodman — user reviews > 59 indexed App Store user reviews of Bergdorf Goodman by Bergdorf Goodman Inc., rated 3.40/5 from 294 ratings. - Source: https://appshunter.io/ios/app/bergdorf-goodman/id1484296650/reviews - App overview in markdown: https://appshunter.io/ios/app/bergdorf-goodman/id1484296650.md - Rating breakdown: 5★ 142 · 4★ 27 · 3★ 23 · 2★ 18 · 1★ 84 ## What do users think of Bergdorf Goodman? Overall sentiment: negative **Pros** - 🎨 Visually appealing and well-organized design - 👍 High-quality luxury products and brand selection - 🚀 Fast and seamless browsing experience - 📦 Fast shipping and delivery - ✨ Impressive product quality **Cons** - 🐛 Constant crashes and freezing - 🐢 Extremely slow performance and lag - 🎯 Unresponsive touch controls and oversensitive scrolling - ❌ Broken checkout process with 404 errors - 🛒 Shopping cart frequently empties or malfunctions - 🔍 Search and filter functionality not working - 📱 Not iPad compatible - 🔄 App resets to beginning when navigating back - 🖼️ Images fail to load or display incorrectly - ⚠️ Poor integration with website - 🚫 Crashes on startup for certain devices - 🔐 Privacy concerns - clipboard copying - 📧 Unsubscribe/opt-out email system broken - 💳 Requires repeated credit card re-entry - 🎪 Inconsistent product display and navigation **Commonly reported bugs** - App crashes immediately on startup - Shopping cart won't load or frequently empties - Checkout page returns 404 errors - Search functionality broken - Filter options not working on mobile - Images not loading or displaying wrong products - Scrolling causes stuttering and lag - Back button requires multiple taps to respond - App closes unexpectedly during browsing - Orders page shows 'cannot find page' error - Password reset loop issue - Address verification failing - Coupon codes not working - Duplicate items appearing in cart - Product clicking takes to wrong item - App freezes when switching between apps - Oversensitive touch controls during scrolling - Horizontal swiping on product images breaks UX **Most requested features** - Restore wishlist feature to mobile app - Add iPad compatibility - Implement custom price range filters (min/max) - Enable music playback while using app - Integrate personal shopper recommendations - Improve address validation and checkout flow - Add ability to sort by size - Implement better product preview system - Add sort by 'Linda's picks' option - Fix back navigation to preserve scroll position ## Newest reviews (16 of 59) ### 1/5 — Very bad app *2023-10-15, version 4.0.9* Place order without confirm, with wrong price, can not cancel order. It's a very very bad app. ### 2/5 — Glitchy *2023-08-01* I love BG, but this app is pretty poorly built. Sometimes it closes out for no reason. If you tap on anything there is a serious delay before anything happens. And when scrolling through options the app will just glitch and scramble the order of items so you end up scrolling through the same things again. ### 1/5 — Someone's nephew clearly made the app *2023-07-23* Nepotism is the best. except when he gets you a terrible app. Getting advertised discount coupons that don't work and have placed two consecutive orders in a row only to have them cancel the next day because the inventory wasn't actually there. ### 1/5 — Filters not working *2023-07-19, version 4.0.5* Filters not working on mobile app ### 1/5 — Terrible App *2023-01-08, version 4.0.0* This app needs some major updates . It just not user friendly ### 1/5 — Shopping Cart Won’t Load *2023-01-07, version 4.0.0* The shopping cart will not load on the app prohibiting me from making my purchases. ### 1/5 — Fix it or just get it off the App Store *2022-08-24, version 3.5.2* This app is absolute crap. Does not work. Has never worked. I downloaded it for the 3rd times in as many years and still crap. If I could give it minus 0 stars I would. ### 1/5 — Worst app ever *2022-08-17* This app is terrible. The store is wonderful but the app is shameful. It crashes constantly. It has so many bugs and glitches. Searches do not work. Features do not work. The shopping bag is often broken. It is almost as if Bergdorf’s does not want to sell merchandise online. ### 1/5 — Terrible app *2022-08-11, version 3.5.1* How can THE Bergdorfs get away with having an app this bad. It works half the time and crashes to the Home Screen anytime you try to go to the previous page. It’s badddd ### 1/5 — App is not functional *2022-07-22, version 3.5.0* The app crushed a lot! No ability to sort by size (at least for me), and every time I’m trying to go back to the list, it resets and sends me to the very beginning, even if I scrolled half way through ### 2/5 — What’s wrong with this thing? *2022-07-02, version 3.5.0* Can’t scroll without it stuttering. Slow and choppy. Try to click on items and no image shows up. Terrible. Please fix this. For now, I’m deleting. ### 1/5 — Ui ux not great *2022-06-28, version 3.5.0* Hard to shopping. Very slow keep freezing. Drag slow. Keep back to begin ### 1/5 — Best store// terrible app *2022-05-08, version 3.4.3* My most favorite place in the world but the app is SO slow to load, and also you can't sort by Linda's picks. Please please upgrade this app. ### 1/5 — Broken cycle *2022-03-24* Checking out process is impossible. After filling out the Billing and Shipping addresses, one lands on a 404 page. When repeating the process, it becomes a gamble: When will you end up with yet another 404-page? Even after you get to proceed, then you choose the option of ShopRunner, only to find your Cart suddenly empty. But when you compile the identical items that are missing from your Cart, suddenly they are back and you end up with duplicates of everything! And after repeated attempts, finally it is payment time, and one last suggestion from the system is how you write your address (your version vs the USPS accepted version.) It does not matter what I choose, because after all this, I land on…a 404-page!!! I’m ditching this App and doing the web-based transaction. ### 1/5 — My dog would build a better app *2022-03-03, version 3.3.15* The store is fine, the app? HORRIBLE!!!!!!!! Crash, cart empty (meanwhile I’ve added stuff on there), pictures not loading, click on Prada it displays Nike, should I go on? This deserves a -5 stars rating. ### 1/5 — App failed *2022-02-23, version 3.3.15* App does not work for 2 days. Deleted it and got a new one, now cannot open. Does not let me to reset password. Sends back and forth to my email. Cannot install on I pad at all. Needs to be fixed ASAP ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app experience *2025-12-03* The first and last time I ever use this app. My order got split into 2 shipments, which was done automatically by the system. This would have been fine, however, the second part of my order got shipped to a different address. I called customer service and they said that they have no control over what happens in the app. The can only send FedEx to pick up the package at the wrong location, but this is not guaranteed. Have you ever heard of anything more ridiculous - that they can’t resolve their own issue?!? Never buying from this low tech company ever again… ### 1/5 — Terrible *2025-09-17, version 12.0.2* Not ipad enable, really? Not integrated with website, terrible experience. No thanks. ### 1/5 — Libertine Jacket *2025-09-11* I purchased a Libertine jacket on line along with expedited shipping costing $25 extra. The jacket was to arrive on Tuesday 9/9. I was not notified that I would need to sign for it. FedEx was to deliver the package, but didn’t because I was not home to sign. I called FedEx and Bergdorf multiple times and spent multiple hours on the phone. There was no one to help!!! I reached representatives in the Philippines at FedEx who didn’t know what they were talking about and I was disconnected several times after holding on for 40 to 45 minutes. The representative that called me back from Bergdorf was rude, unprofessional, evasive and not helpful, even though she kept saying “I’m trying my best to help you get your package” and the she informed me that she had to go to a meeting and she would call me if she solved something to help me acquire my package. When I tried to call her back, I found out that her voicemail had not been set up, and there was no way to leave a message. Her name was Amanda. Finally, I went to the FedEx office in Danbury where my package was supposedly and picked up my package which Bergdorf had said could not be picked up. One representative in the main customer service office named Phillip was extraordinarily helpful and patient and he had tried to help me. My experiences with Bergdorf and FedEx was horrible. I’m not sure that I will continue shopping at Bergdorf Goodman because they’re uncooperative and unprofessional. I am very disappointed and puzzled by the poor way this event was handled. ### 1/5 — What Happened? *2025-07-15* This was never a great APP but since Saks bought BG/NM out it is even worse. I just deleted and reinstalled this app to see if it would help. There’s no wishlist on my new installation plus I can’t add my Bergdorf’s credit card! I haven’t investigated everything yet but already I am frustrated. I hope shopping will be easier. On the old app I would see the same merchandise over and over!! Very messed up. ### 1/5 — I was a loyal customer *2025-02-09, version 4.1.10* *It’s impossible to preview what specific items I’m looking for — AI is not my personal shopper — Jacquie was my personal shopper *I only buy what I know from years of shopping and find that going to your official web site is like browsing amazon *you could do better ### 1/5 — Worst shopping by an expansive store *2025-02-02, version 4.1.9* I was trying to place an order but when I pressed place the order that time it doesn’t work ### 1/5 — Glitchiest app on my phone *2025-01-30, version 4.1.9* This app is impossible to use, surprising for a retailer ### 1/5 — Might be the most frustrating app here *2024-09-13* ‘Click here to pay’ doesnt work again after inputting info for the 5th time. Why would you even want to check-out anyway? Things look better in the cart. ### 1/5 — Glitch and old fashioned app *2024-09-08* This app is horrible. There’s a hug lag when tapping around, it’s oversensitive to touch when your scrolling so will click on items that you wanted to scroll past and then you try to return to the collection with the back arrow and it takes 4 taps to get it to respond, by which time it things you want to go back 2 steps and you end up at the main landing page and have to start all over Horribleeeee Also bad UX - so annoying to have to select from huge bracket of prices. If you have a budget of $3000 your only option is to look at options up to $4,999. That’s almost 2x more than you want to spend. I realize at this price point it’s all a lot of money but there actually is a big difference I spending. 3 vs 5k on a single item. Literally every other shopping app lets you set a max or min price So annoying and antiqued Web 2.0 feeling browsing experience and SO GLITCHY ### 1/5 — Can’t play music while in app *2024-02-23, version 4.1.0* Any app that pauses the music you’re listening too automatically is silly. ## Most praised reviews (10 highest-rated) ### 5/5 — Best shopping app! *2025-07-14* Super seamless and easy to use, I’m so impressed by the BG app! I’m able to browse for the products I want so quickly - shopping is such a breeze! ### 5/5 — Thank you for the App update *2020-11-28, version 3.2.7* The new update allows me to open the app using my iPhone 12. Thank you!! ### 5/5 — Yayyy!! *2020-08-10, version 3.2.0* Wow love it! ### 5/5 — Impressive *2020-03-19* My orders from Bergdorf’s have been exemplary. Fast shipments and quality of products. I would highly recommend this service to everyone. Fine quality goods, quick delivery. ### 5/5 — Great App Great Store *2020-02-10* I love Bergdorf Goodman and have been shopping there for years! This app makes it 10x easier to find the luxury you are looking for! ### 4/5 — Fix the scroll *2021-10-12* Love the app but when I am scrolling the page it is jumpy. Other than that, I love it. ### 3/5 — Wishlist *2025-12-12* Please add the wishlist feature back to the app. I just saw that it’s now back online but i can’t access it on the app which is where i store my purchase info etc. it’s dumb to have to search for the same Product each time over and over again when you can just give us our favorites back. Easy shopping equals easier sales for the brand. Isn’t that what you want? ### 3/5 — Love the products, but not the app *2024-02-27* BG has always been known for high end designers and I’ve been shopping there for a number of years. Unfortunately, this app isn’t a good representation of the white glove service and usability I have come to expect. It is horribly glitchy and forced me out on at least five instances in the last thirty minutes. ### 3/5 — Email list is broken-please remove me!/unsubscribe *2022-02-18* I keep getting BG emails even though I have tried everything from spam to blocking to unsubscribing to stop. Please fix your ‘opt out!’ Thank you ### 2/5 — So annoying *2024-02-20* This app has so much potential. It’s just so glitchy and annoying. Sooooooo visually appealing and super organized but so annoying when you’re on it: slow, glitchy, and annoying --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*