# Berkshire Bank

> Mobile banking app for managing accounts, transfers, bill pay, and check deposits. (iPhone/iPad app by Berkshire Hills Bancorp Inc.)

- Source: https://appshunter.io/ios/app/berkshire-bank/id599575703 (this page in markdown: same URL + `.md`)
- Developer: [Berkshire Hills Bancorp Inc](https://appshunter.io/developer/599575706)
- Category: Finance
- Price: Free
- Rating: 4.70/5 from 10,685 App Store ratings · 52 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 100 MB
- Languages: English
- Released: 2013-02-11
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/berkshire-bank/id599575703/reviews.md

## What is Berkshire Bank?

Start banking wherever you are with Berkshire Bank Mobile! Available to all Berkshire Bank online banking customers. Berkshire Bank Mobile allows you to check balances, make transfers, pay bills, deposit checks, control your debit card including purchase limits, find locations and save receipts.  

Available features include:

Accounts
- Check your latest account balance and search recent transactions by date, amount, or check number.

Transfers
- Easily transfer cash between your accounts.

Bill Pay
- Pay new bills, edit bills scheduled to be paid, and review previously paid bills from your phone.

Check Deposit
- Deposit checks 24/7/365

Card Controls
-Turn off your card if lost or stolen

Locations
- Find nearby Branches and ATMs using the iPhone's built-in GPS. Additionally, you can search by zip code or address.

Receipts
- Store and organize any receipt for maximizing tax deductions, protecting purchases & more.

## Key features

- Check account balances and transactions
- Transfer funds between accounts
- Pay bills and manage scheduled payments
- Deposit checks remotely
- Control debit card usage
- Find nearby branches and ATMs
- Store and organize receipts

## What do users think of Berkshire Bank?

Overall sentiment: negative

**Pros**

- 👍 Convenient banking
- 👍 User-friendly app
- 👍 Excellent customer service

**Cons**

- 🐛 Frequent login issues
- 🐛 Unreliable mobile deposit
- 🐛 Inconsistent app performance
- 🔒 Privacy concerns with clipboard access

**Commonly reported bugs**

- Face ID/Touch ID not working consistently
- Mobile features unavailable on Wi-Fi
- Deposits disappearing after initial confirmation

**Most requested features**

- Bring back bill pay schedule functionality
- Add support for multiple accounts
- Improve mobile check deposit process

## Recent user reviews (10 of 52)

All indexed reviews: https://appshunter.io/ios/app/berkshire-bank/id599575703/reviews.md

### 5/5 — Still not that great

*2023-09-10*

Multiple problems on a daily basis. Always gives me problems. Trying to sign in half the time wont let me. If the government can acquire your location an your microphone at any time then our apps an service should be 100 percent reliable pretty simple

### 5/5 — Banking

*2023-05-01*

I’ve been a Berkshire Bank customer since my 1st passbook account when I was 6 years old ….. I really like the new updates and the customer service has always been excellent ….. thank you for everything

**Developer response:** Thank you for your feedback!  We will continue to improve on our latest release in order to provide you with a great digital experience.

### 5/5 — Banking

*2023-01-15, version 5.0.10.108*

I’ve been a Berkshire Bank customer since my 1st passbook account when I was 6 years old …..  I really like the new updates and the customer service has always been excellent ….. thank you for everything

### 1/5 — Used to Work

*2022-12-05, version 5.0.10.108*

This app was fantastic. But with the new iPhone 14 and iOS 16, Face ID has gone away. I now again have the option to use touch ID which hasn’t existed since iPhone 12. Communication with the bank is useless as they repeat back to me instructions that I’ve told them is the problem. Maybe they’ll listen to a review.

### 1/5 — Doesn’t work well

*2022-10-05, version 5.0.10.108*

My wife and I just opened up a checking and savings account at Berkshire. I have not been able to make a mobile deposit. The app keeps saying that the option is not available to me. I’ve called customer support and the only answer they can give me is“delete the app and reinstall it and see if it works then” I’m not real happy about that

### 3/5 — Okay

*2022-10-01, version 5.0.10.108*

As the title states. The app is okay. Constantly have to re-input password instead of using Face ID. Only app with this issue that I have. The deposit check function is par at best when compared to banks like Bank of America.

### 5/5 — Facial Recognition

*2022-08-12, version 5.0.10.108*

I enjoy the app for every day banking needs. The earlier version of my phone allowed a login with a thumb scan. My current phone allows facial recognition but this app does not. That would be an improvement for my needs. Remembering passwords in this age is not easy. Thank you.

**Developer response:** Thank you

### 5/5 — Depositing Check

*2022-06-10, version 5.0.10.108*

I want to give a very special Thank You and recognize Tara for her extraordinary patience, expertise and professionalism in solving my issue of not being able to access the app. Outstanding work!!

### 2/5 — To many steps

*2022-02-23, version 5.0.10.108*

I use other banking apps to deposit and they are more user friendly, just sign take a pic and deposit, I had two other people trying to see what I was doing wrong and at the end I had to call the bank to figure out what I was supposed to do, not sure why I need to write instructions on the back of the check and my back account number seeing I’m logged into my account already,

**Developer response:** Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert.

### 4/5 — Berkshire Bank West Stockbridge Branch

*2022-02-02, version 5.0.10.108*

I love having a Local Berkshire Bank Branch in my town. The staff are very friendly and helpful, especially aren’t Mooney who has been with your bank many years. His experience and expertise is very valuable.

## Frequently asked questions about Berkshire Bank

### What can I do with the Berkshire Bank mobile app?

The app allows you to check account balances and search recent transactions, make transfers between your accounts, pay new bills or edit scheduled ones, and deposit checks 24/7. You can also control your debit card, find nearby branches and ATMs, and store receipts.

### Is the Berkshire Bank mobile app free to use?

Yes, the app is available for free to all Berkshire Bank online banking customers. There are no additional charges for using the core banking features provided within the application.

### What features are available for managing my debit card?

The app provides card controls that allow you to turn off your debit card if it is lost or stolen. You can also manage purchase limits for your card directly through the application.

### How can I find a Berkshire Bank location using the app?

You can find nearby Branches and ATMs using the iPhone's built-in GPS. Alternatively, you can search for locations by zip code or a specific address within the app.

### What are the benefits of using the receipt feature?

The receipt feature allows you to store and organize any receipt directly within the app. This can be helpful for maximizing tax deductions, protecting purchases, and keeping organized financial records.

## Version history (last 2 releases)

### 5.0.20.1755 — 2023-04-22

We are continually working to deliver an exceptional user experience within the app. This update contains bug fixes and performance improvements.

### 5.0.10.108 — 2022-01-20

We are continually working to deliver an exceptional user experience within the app. This update contains bug fixes and performance improvements.

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## More apps by Berkshire Hills Bancorp Inc

- [Berkshire Business Solutions](https://appshunter.io/ios/app/berkshire-business-solutions/id1239809716)
- [Beacon Bank Mobile](https://appshunter.io/ios/app/beacon-bank-mobile/id1665241460)
- [Beacon Bank Mortgage](https://appshunter.io/ios/app/beacon-bank-mortgage/id6459510131)
- [Beacon Bank Deposit Xpress](https://appshunter.io/ios/app/beacon-bank-deposit-xpress/id6758355574)

All apps by Berkshire Hills Bancorp Inc: https://appshunter.io/developer/599575706

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*