# Berkshire Bank — user reviews > 52 indexed App Store user reviews of Berkshire Bank by Berkshire Hills Bancorp Inc, rated 4.70/5 from 10,685 ratings. - Source: https://appshunter.io/ios/app/berkshire-bank/id599575703/reviews - App overview in markdown: https://appshunter.io/ios/app/berkshire-bank/id599575703.md - Rating breakdown: 5★ 8,891 · 4★ 1,057 · 3★ 306 · 2★ 107 · 1★ 324 ## What do users think of Berkshire Bank? Overall sentiment: negative **Pros** - 👍 Convenient banking - 👍 User-friendly app - 👍 Excellent customer service **Cons** - 🐛 Frequent login issues - 🐛 Unreliable mobile deposit - 🐛 Inconsistent app performance - 🔒 Privacy concerns with clipboard access **Commonly reported bugs** - Face ID/Touch ID not working consistently - Mobile features unavailable on Wi-Fi - Deposits disappearing after initial confirmation **Most requested features** - Bring back bill pay schedule functionality - Add support for multiple accounts - Improve mobile check deposit process ## Newest reviews (15 of 52) ### 3/5 — Okay *2022-10-01, version 5.0.10.108* As the title states. The app is okay. Constantly have to re-input password instead of using Face ID. Only app with this issue that I have. The deposit check function is par at best when compared to banks like Bank of America. ### 2/5 — To many steps *2022-02-23, version 5.0.10.108* I use other banking apps to deposit and they are more user friendly, just sign take a pic and deposit, I had two other people trying to see what I was doing wrong and at the end I had to call the bank to figure out what I was supposed to do, not sure why I need to write instructions on the back of the check and my back account number seeing I’m logged into my account already, **Developer response:** Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert. ### 4/5 — Berkshire Bank West Stockbridge Branch *2022-02-02, version 5.0.10.108* I love having a Local Berkshire Bank Branch in my town. The staff are very friendly and helpful, especially aren’t Mooney who has been with your bank many years. His experience and expertise is very valuable. ### 2/5 — Second time mobile deposit not accepted *2022-01-06, version 5.0.1.184* Frustrating as I get a message that my mobile deposit has been declined since it doesn’t specify for mobile deposit only however this is clearly indicated on the back of the check‼️ ### 3/5 — Could be better… *2021-10-28, version 5.0.1.184* I upgraded my phone and now can’t log in with face ID, doesn’t have the option to turn on nor does it show up in the settings on my phone. My other phone had the latest version of the app too. Makes no sense. ### 5/5 — User friendly *2021-07-02, version 5.0.0.705* Website is clear, easy to use. I love remote banking! ### 5/5 — Online deposit *2021-07-01, version 5.0.0.705* Super easy to deposit checks, just be sure to check your email to make sure the deposit was accepted! ### 3/5 — Not as intuitive as it could be *2021-06-03, version 5.0.0.705* My issue is with the mobile check deposit process. When you take a photograph of the front or back of check you see three symbols a green check mark, a red back arrow and a blue information button. It was not immediately obvious to me that to move from the front of check shot to the back of check shot you should tap on the green check mark. I found this out instead by repeat trial and error after mistakenly tapping on the info and back buttons a couple of times. A green “next” button with (or instead of) a check mark would be clearer. To me a check mark symbolizes a successful photo not an invitation to proceed with the process! You should not have to rely on mind reading the intent of the programmers! **Developer response:** Thank you for taking the time to provide us with your feedback. Comments like yours provide us with an opportunity to continue to improve our digital banking experience. ### 5/5 — Couldn’t be better *2021-05-13, version 5.0.0.705* Over the years I’ve been with Berkshire, there has never been a negative issue (which is rare) that hasn’t been immediately corrected and bettered. The associates are professional, friendly and fit in with my humor. It’s always a pleasure . ### 3/5 — Doesn’t work on wifi, otherwise a good app *2021-05-13, version 5.0.0.705* Whenever I’m connected to any wifi network it says “mobile features are unavailable” and cannot let me into the app, but disconnecting to cellular fixes this. Other than that the UI is nice, the app’s easy to use, and I can do everything I need to without having to visit a branch ### 5/5 — Poor service *2021-05-05, version 5.0.0.705* I am very disappointed in the Berkshire Bank Mobile app and the customer service representatives that were supposed to help. I was on the phone for one hour with your customer service reps who at the end could not help me . I was tryingTo deposit a $5085 check and was told that it was over the $5000 self-imposed bank limit if you’re finally being told that the limit would be increased for that day only I was then told that since it was a an insurance check that the deposit could not be made over Berkshire banks mobile app I was very disappointed that no one could help me despite the fact that I had $217,000 in the money market account at Berkshire Bank. I’m seriously considering moving my entire relationship to this very poor service in an ability of the customer service rep and his two supervisors Since I am currently residing in Florida I would have to wait till I got back to Albany or mailed the check to a branch defeating the purpose of a mobile app **Developer response:** We understand and apologize for your frustration. The mobile app follows the Federal Reserve’s guidance on what is required for our Mobile Deposit endorsements. We will look to improve the communication around deposit limits and eligible items for others, so we appreciate you pointing this out. We will also have one of our Relationship Managers reach out to you to address any other concerns. Thank you for your feedback. ### 2/5 — BB app *2021-05-04, version 5.0.0.705* Not intuitive app. I have not been able to add a second account and when I called customer service they told me that I can only have one account for the immobile app. I have an account at another bank that is so much quicker and easier to use. I see also that you are eliminating PayPal as a means to pay through Berkshire Bank. I think either you are behind the times or have poor tech developers. **Developer response:** Thank you for your feedback. We will work to improve our app further based on your feedback. ### 5/5 — Convenient banking *2021-04-30, version 5.0.0.705* This App is very easy to use and makes doing business easy! ### 3/5 — Great functionality, terrible maintenance *2021-04-08, version 4.6.5.455* All of the functions they’ve added to the app are amazing; transferring funds, mobile check deposits, paying others... However the face id works 20% of the time and every other month I have to delete and re-download the app because of bugs/tech issues ### 5/5 — RDC does not work *2021-01-20, version 4.6.5.455* No matter what I do RDC will not work. At first I get successful, then get confirm email, and it shows posted, then like magic it disappears and goes into declined status. It says I haven’t endorsed it correctly, but I have. Maybe you should include an example of what the back should look like. ## Most critical reviews (10 lowest-rated) ### 1/5 — Used to Work *2022-12-05, version 5.0.10.108* This app was fantastic. But with the new iPhone 14 and iOS 16, Face ID has gone away. I now again have the option to use touch ID which hasn’t existed since iPhone 12. Communication with the bank is useless as they repeat back to me instructions that I’ve told them is the problem. Maybe they’ll listen to a review. ### 1/5 — Doesn’t work well *2022-10-05, version 5.0.10.108* My wife and I just opened up a checking and savings account at Berkshire. I have not been able to make a mobile deposit. The app keeps saying that the option is not available to me. I’ve called customer support and the only answer they can give me is“delete the app and reinstall it and see if it works then” I’m not real happy about that ### 1/5 — Doesn’t allow me to log in *2021-11-20, version 5.0.1.184* I put in my user name and password and it tells me it is wrong, but on the main website it works just fine. After calling them and explaining the situation they tell me I locked myself out and I have to wait 24 hours to try and log back in. So I did that and STILL DIDNT WORK. Also every time it updates this happens to me, logs me out and says it is incorrect. Terrible. ### 1/5 — Online banking app and website app *2021-09-16, version 5.0.0.705* This on line banking app is very confusing I can’t find where I can view my payment history. I have called Berkshire bank and have been on hold for 40 min every time I don’t have the time to wait for someone to pick up for a simple question This is unacceptable ### 1/5 — Savings institute was better *2021-04-18, version 5.0.0.705* I have had countless issues accessing online statements receiving messages like “error, try again later” once I retry several times, the statements will come up but it’s very time consuming and frustrating. Not happy with the app overall or Berkshire bank and will likely be leaving when I have the luxury of time to visit a better financial institution ### 1/5 — Aweful *2021-01-11, version 4.6.5.455* I think this app is horrible. I have tried several times to deposit checks and they never go through. I end up having to physically deposit at bank. Also you have to write way too much on the back of check (endorsement) and go through too many screens I have a td bank app that is very easy to use and not frustrating to use. I will be closing my 7 accounts and transferring to another bank. ### 1/5 — Terrible app *2020-11-28, version 4.6.5.455* App is awful. Constantly forcing me to reset up my Face ID, then making me get a text to verify my log in each and every time, then when I click on my account for transactions, it says the session has expired and brings me back to log in, to repeat the exact same process again. This has happened multiple times and I’m going to be changing banks as soon as I can. Very unhappy with it. Everytime you log in, it gives a tutorial to use Face ID or Touch ID, I don’t need to see this every time and there’s no way to turn it off. Lazily made app ### 1/5 — Recent update is a problem *2020-10-12, version 4.6.5.455* I have seen this in another review. In the most recent update, something is happening that causes the app to identify my phone as a different version. On first install app let’s me set up face recognition but after exiting and returning app wants to use Touch ID. Not on this phone. Tried to go to the customer service website from App Store but it ‘doesn’t exist anymore.’ Please fix it!!! ### 1/5 — Worst app, have to keep enable touch ID every single time *2020-06-04, version 4.6.3.67* The tasks I am able to complete once in are good - paying bills, transfers, seeing balances etc BUT that is once I get in. Every time, I have to enable Touch ID and thereby enter my password, so what’s the point? I then get I to it in settings and see the Touch ID button is TURNED ON yet It keeps forgetting each time I log on. After jumping through all the hoops it takes me on a tour to show me features as if it’s the first time. Clunky app. ### 1/5 — Absolutely useless app *2019-11-15, version 4.4.13.423* This is the most useless app I have ever used. When I actually can log in- which is rarely, basically all I can do is see my recent transactions and balance. It never shows my recently deposited checks, does not show when a deposit or direct deposit is pending, and I can’t do a thing with my money. Such a terrible downgrade from the Savings Institute app and bank, in my opinion. This is app is just the icing on the cake. My family and I will be closing our accounts and switching to a more reliable bank. ## Most praised reviews (10 highest-rated) ### 5/5 — Still not that great *2023-09-10* Multiple problems on a daily basis. Always gives me problems. Trying to sign in half the time wont let me. If the government can acquire your location an your microphone at any time then our apps an service should be 100 percent reliable pretty simple ### 5/5 — Banking *2023-05-01* I’ve been a Berkshire Bank customer since my 1st passbook account when I was 6 years old ….. I really like the new updates and the customer service has always been excellent ….. thank you for everything **Developer response:** Thank you for your feedback! We will continue to improve on our latest release in order to provide you with a great digital experience. ### 5/5 — Banking *2023-01-15, version 5.0.10.108* I’ve been a Berkshire Bank customer since my 1st passbook account when I was 6 years old ….. I really like the new updates and the customer service has always been excellent ….. thank you for everything ### 5/5 — Facial Recognition *2022-08-12, version 5.0.10.108* I enjoy the app for every day banking needs. The earlier version of my phone allowed a login with a thumb scan. My current phone allows facial recognition but this app does not. That would be an improvement for my needs. Remembering passwords in this age is not easy. Thank you. **Developer response:** Thank you ### 5/5 — Depositing Check *2022-06-10, version 5.0.10.108* I want to give a very special Thank You and recognize Tara for her extraordinary patience, expertise and professionalism in solving my issue of not being able to access the app. Outstanding work!! ### 5/5 — This app has a major privacy concern *2022-01-10, version 5.0.1.184* The Berkshire Bank app pastes anything that you have previously copied, for absolutely no reason. Not sure where it pastes too but if you have anything previously copied you’ll get a message at the top of your screen that notifies you. Someone needs to look into this, this shouldn’t be happening. **Developer response:** Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert. ### 5/5 — Big help! *2021-11-03, version 5.0.1.184* The young man that helped me through this on the phone was excellent. I feel bad I can’t remember his name, but if you check the phone records to find out, you should give him a big kudos!!!!! ### 5/5 — Good app, but some issues *2021-10-04, version 5.0.1.184* Overall a good app to view your money and your transfer.... however every now and again it will make you log in again and if you don’t get your password correct you are locked out and it’s such a pain to get it back **Developer response:** Thanks for the rating! Sorry for the trouble you are experiencing with our app. For further assistance, please email us at https://www.berkshirebank.com/About/Let-Us-Help/Contact-Us/Ask-an-Expert. ### 5/5 — Berkshire Bank *2021-10-02, version 5.0.1.184* It’s a decent app. Only feature I’d like to see would be the bill schedule functionality that the website has. What bills are scheduled, due to be paid, etc.. otherwise it does it’s job. ### 5/5 — Not working *2021-07-13, version 5.0.0.705* The app is not working on my iPad Air 2 since the latest update. I uninstalled and reinstalled the app but didn’t help. Appears to be working now. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*