# Best Buy Canada — user reviews > 107 indexed App Store user reviews of Best Buy Canada by Best Buy Canada Ltd., rated 4.78/5 from 16,886 ratings. - Source: https://appshunter.io/ios/app/best-buy-canada/id386960831/reviews - App overview in markdown: https://appshunter.io/ios/app/best-buy-canada/id386960831.md ## Newest reviews (14 of 107) ### 4/5 — Curieux *2026-08-20, version 18.5.1* J'ai toujour pas mon panier sur iPhone 8... depuis 3 semaine pour quoi ???? ### 3/5 — Langue *2026-08-17, version 18.5.1* Ça serait apprécié l’avoir en français ### 2/5 — Crashing at checkout page *2026-08-08, version 18.5.1* Trying to buy items using the phone app and it is crashing at the checkout page. Not exactly ideal. Please provide fix. I did delete and reinstall and the problem persists. ### 5/5 — Iphone17 *2026-07-29, version 18.5.0* Facile D’utilisation ### 5/5 — Love ❤️ You best buy *2026-07-29, version 18.5.0* ALLAH bestow upon canada 🇨🇦 ,america 🇺🇸 and white nations they are honest peoples . i love white people your stores are the best ### 4/5 — Zute flûte *2026-07-23, version 18.5.0* Mon panier ce ouvre plus du tout j'aimerais une mise à jour pour mes carte iTunes !!! ### 5/5 — So good *2026-07-21, version 18.5.0* Good store 🫡 ### 5/5 — Nice *2026-07-14, version 18.4.0* Quick and fast service ### 5/5 — Awesome experience with Ethan !! *2026-07-13, version 18.4.0* I got very helpful insights from Ethan, he was beyond professional, helped me above and beyond and it is not the first time ! Kudos Ethan 🤩🤩🤩 ### 5/5 — The best of the best so far. *2026-07-08, version 18.4.0* They make things so easier to understand and their services are top notch. ### 4/5 — Simple. *2026-07-05, version 18.4.0* Pretty straightforward applications, search for an item, find an item, select store and it shows you if it’s in stock or not. Enter your credentials to make the purchase, then go pick up the order at the store. Simple. ### 5/5 — Ordering Service *2026-06-29, version 18.4.0* Great item ordering programming. Hope their delivery system is enjoyable ### 5/5 — Best Buy Canada *2026-06-22, version 18.4.0* Awesome smooth transactions ### 5/5 — Facile et pratique *2026-06-19, version 18.4.0* C’est facile de magasiner chez Best By. Le site est facile à utiliser, les informations bien identifiées. La livraison rapide et sans problème. ## Most critical reviews (10 lowest-rated) ### 1/5 — pas pratique du tout *2026-08-16, version 18.5.1* je choisis un filtre de recherche (apple) il m’affiche des téléphones androïdes! ### 1/5 — Slowness Concern *2026-08-06, version 18.5.1* This app is SOOO slow every single time no matter what i’m connected to. The cart takes forever to open, even sometimes just not opening. It’s been like this for a while and it really makes the user experience worse. ### 1/5 — Order recalled *2026-07-24, version 18.5.0* My order got recalled on the day of the delivery with no explanation. You can’t rely on them when you need something delivered on time. Refund won’t be issued until they get the item back so you can’t order again until they finish processing it. Caused so much hassle and didn’t even communicate. They message me the day before that it will get delivered on time. The following day when I check the status it says recall i even had to call them about it. No communication whatsoever. ### 1/5 — Full of Marketplace Scams *2026-07-17, version 18.5.0* If you ask any Best Buy employee, they will tell you not to buy from Marketplace. They are aware that there are scams for refurbished items that were never fixed, they know they sell new products that don’t work for more than a few months, they are aware of all the people who try to return things and end up getting ignored or charged more money. Best Buy knows all of this but they hide behind the excuse of “third party retailers”, as if hosting a seller absolves BB of any guilt related to that seller’s fraud. They know, and they don’t care, because they get to make money, and the costs are shifted to you. If you are lucky, you might be able to shift that cost back to the marketplace seller. But BB provides them with legal protection that ensures most of the time you will be the one dealing with a defective product, or at least that you will bear the costs of getting a replacement sent. They don’t offer their usual guarantees or support because they know how much it would cost them to take responsibility for all the fraud. The worst part? Because Best Buy prefers this business model, they are slowly phasing out their own versions of those products. BB used to be somewhere I could go and find a good selection of good products. Now it’s a place I visit to find a small selection of highly profitable items, while those smaller products can only be found from their marketplace scammers. If you want to know more, search “Best Buy marketplace scams”. You’ll find many pages of hits. You’ll find a CBC report where they found that “refurbished” products were just graded and resold without any repairs, visibly damaged, or physically falling apart. Don’t shop here. If you really, really want to shop at Best Buy, go to a store. Don’t shop online. There is zero trust or responsibility on this app. ### 1/5 — Items canceled automatically *2026-06-21, version 18.4.0* Why are some of my items being canceled when I don’t cancel the items I’m trying to buy?!!! ### 1/5 — Major disappointment! *2026-06-21, version 18.4.0* In the past, Best Buy was great, but now it’s just horrible! Very sad that it’s changed for the worst! The customer service is horrendous not just once but many times in the past couple months even it’s just horrible! ### 1/5 — Disappointing financing experience for Newcomers *2026-06-18, version 18.4.0* As a newcomer to Canada with a fair credit score, I was unable to qualify for financing and had to purchase this $1,000 product entirely in cash. What I find frustrating is that spending a significant amount upfront seems to count for nothing when it comes to establishing trust as a customer. According to the financing system, I am apparently capable of paying $1,000 immediately, but not trusted to make $30–40 monthly payments. That logic makes little sense from a customer’s perspective. The product itself may be fine, but my experience with Best Buy’s financing process left me disappointed. Customers who are new to Canada and still building their credit history may find themselves in a similar situation despite demonstrating the ability to pay. ### 1/5 — No benefit with this App *2026-06-02, version 18.3.0* Can’t use more than two gift cards per purchase. So don’t cash in your BLUE points (airmiles). Same as web site. Save your memory and use the web. ### 1/5 — Bad experience! *2026-05-22, version 18.3.0* Don’t buy online from Best Buy! They are dealing with the worse delivery company ever!!!! Don’t BUY ONLINE ### 1/5 — Doesn’t work *2026-05-20, version 18.3.0* Crazy to think that a big company such as Best Buy, in 2026, has a non working app and website. What a joke. ## Most praised reviews (10 highest-rated) ### 5/5 — Online shopping *2026-08-29, version 18.6.0* This App is easy to search and make purchases. ### 5/5 — MacBook fixed *2026-08-25, version 18.6.0* Mike is the best ✨✨ “Excellent service from start to finish. He isprofessional, knowledgeable, and courteous. He quickly identified the issue, explained everything clearly, and completed the repair efficiently. He make sure everything was working properly before leavening. ### 5/5 — Retour d’un produit! *2026-08-23, version 18.5.1* Déjà en Magasin depuis le 18 ou le 19 Août 2026 J’attend un un appel de Gérant SVP DE Lisette Plenzich ### 5/5 — Awesome *2026-08-23, version 18.5.1* Easy to use and quick to find whatever you’re looking for!! ### 5/5 — KHIEM KHAC LE *2026-08-16, version 18.5.1* I LOVE THE CAMERA. ### 5/5 — Best Buy *2026-08-12, version 18.5.1* There is a place in Paradise called Best Buy . I hope Best Buy continues to be innovative and bring new tech for us to enjoy . Thank you ### 5/5 — Easy to Navigate *2026-08-05, version 18.5.0* Easy to navigate. Perfect app! ### 5/5 — P0L 1A0 *2026-08-04, version 18.5.0* I’m on an isolation Reservation with no route to any city. Just a fly in community. And everything is Expensive ### 5/5 — Facilité *2026-08-02, version 18.5.0* Il est facile de trouver des objets de passer des commandes grâce à PayPal ### 5/5 — Umbrella Cover Up *2026-07-31, version 18.5.0* This is an all round excellent online shopping site.It is well designed to make it easy to navigate through to shop for well explained items at reasonable prices with regular updates and secure and convenient delivery options.I have been looking for an umbrella for my pool and this one certainly fits what I needed.As a senior I find it a positive experience to shop here to find what I need. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*