# Best Deal Car Service — user reviews > 49 indexed App Store user reviews of Best Deal Car Service by Best Deal Private Car Service Inc., rated 4.73/5 from 2,025 ratings. - Source: https://appshunter.io/ios/app/best-deal-car-service/id932157575/reviews - App overview in markdown: https://appshunter.io/ios/app/best-deal-car-service/id932157575.md - Rating breakdown: 5★ 1,777 · 4★ 114 · 3★ 41 · 2★ 18 · 1★ 75 ## What do users think of Best Deal Car Service? Overall sentiment: negative **Pros** - 🚀 Fast and reliable service - 💰 Affordable prices - 👍 Friendly and courteous drivers - 🚗 Convenient transportation option **Cons** - 🚫 Unreliable service and driver cancellations - 💳 Issues with credit card payments and refunds - 🔍 Lack of available drivers at certain times - 🤬 Rude and unprofessional driver behavior **Commonly reported bugs** - App crashes and malfunctions - Incorrect fare charges and billing issues **Most requested features** - Ability to cancel rides - Improved credit card integration - More transparent pricing and fare calculations - Better customer service and communication ## Newest reviews (10 of 49) ### 3/5 — Fare went up *2025-11-17, version 7.1* I love best deals. I started to take cabs a month ago from work and it was $11. It is now $14.30 . Why ? I hate to change Cab companies, but I’m gonna have to unless somebody and tells me it was $11. I only take the cabs on Saturday and Sunday. You need to keep your company happy with the same price if you’re gonna they need a bit of a warning but not by $3.30 . Please this is crazy ### 1/5 — Worst behavior *2023-05-12, version 5.3* Literally called a cab twice from this car company and the driver are arrogant and rude 145&444 as well as them acting as if someone is bothering them and forcing them to be a taxi driver ### 1/5 — Horrible service *2022-02-03, version 5.2* Driver was rude and very disrespectful ### 4/5 — No more card payment? *2021-07-08, version 5.2* I’m trying to add my card as a payment menthol but it’s asking me to log into a corporate account?? ### 1/5 — All the time, you can't find a car *2021-06-26, version 5.2* All the time, you can't find a car ### 1/5 — I hate it *2021-04-23, version 5.1* Terrible app it takes too long and you can’t even cancel the rides if it’s the wrong address or something. They take entirely too long for the pickup service and their phones are terrible nobody answers the phone even for a regular cab. And they charge more than an average cab it costs me 28-30 to go downtown to LES from Harlem they charging 33 ### 1/5 — Rude *2021-04-02, version 5.05* Driver very rude beeped horn at me and my girlfriend for missing 1$ and th fare was 55$ ### 5/5 — Driver 658 *2021-04-01, version 5.05* Omar was the best! ### 1/5 — Never works *2021-03-25, version 5.05* THIS APP NEVER WORKS!!! ### 1/5 — Worse App Ever! Don’t use! *2021-01-06, version 5.03* If I could rate this a zero, I would. I never leave a review but I had to this time around because this is the worse app I’ve ever used. It needs improvement and should not be available to the public unless it is up to the same standard, if not better, than the Uber/Lyft apps. Pray you never run into any issues because you WILL NOT receive your money or any help at all. Customer service doesn’t know what their doing and they are useless! I’ve only used the app twice and refuse to use this app again. I should’ve known from the start! I had difficulty linking my credit card to my account. For some reason it wouldn’t accept my card info, I tried several times before it magically managed to accept that form of payment. Also, it takes a very long time for the app to find a cab. Give yourself extra time to get a car because if you’re rushing to get to your destination, don’t even try it. You will be waiting to get a cab, then waiting again for the cab to get to you. Despite all of this, I gave it a second chance because it is cheaper compared to other cab services and you get a discount when using the app. This time around, I tried to purchase a cab service but the app told me there was no cabs available despite it not being the weekend or during peak/rush hour. I assumed it was due to bad service. I tried 4 times but it said the same thing. I gave up at that point. I assumed maybe the app was malfunctioning and wanted to make sure none of the rides I tried to get went through. I checked my summary of rides and it confirmed that all 4 transactions were cancelled which I expected. But later that day, I checked my credit card transactions and realized the app charged me for all 4 transactions that were supposedly CANCELLED!!!! I assumed it was a temporary hold but wanted to confirm. I called my card company first to ask if those pending charges could be cancelled and was directed to call Best Deal directly. I called the number on my card statement associated with the charge just for the machine to tell me they couldn’t help me!!! Why is an inadequate number associated with the charge?!! A number that can’t even help you!! Anyways, at this point I was frustrated but remembered that the app itself had a phone number I could call. I called and the agent confirmed it was a temporary hold and the pending charge should be removed by the next business day. I waited 3 business days and didn’t see that the charge was removed. In fact, the charge was no longer pending but PROCESSED!!! The funds were taken out of my account. I called again and the agent told me that they DO NOT process refunds within 1 business day and that the previous info given was wrong. In fact, it would take 5-7 business days to see my refund. At this point I realized their customer service was trash, they didn’t know what they were doing or what they were talking about. Different agents were telling customers different things. I’m guessing they don’t give adequate employee training at this point. I waited 8 business days and called Best Deal again because I still didn’t receive the refund. I explained everything to the agent just for the agent to tell me to call my card company!!!! According to the teller, my refund should’ve been processed. I told them it wasn’t, I’ve already checked my account before calling. The agent couldn’t provide any info at all regarding whether or not my refund was even being processed from their end. The agent claimed only their manager was authorized to check. I asked for the manager but apparently she was at lunch and the teller didn’t know when she would be back (how convenient). All the agent could do for me was send the manager an email with my number for a possible follow up. I was beyond frustrated with their entire team at this point. I was tired of having to wait and call multiple times just to receive no help, multiple different answers, lies, or no answers at all!! I no longer trusted the company or what they had to say. Especially when they weren’t even able to give me any correct information or help me after 3 different phone calls with 3 different agents!! I’m sure I will never receive a call back or my refund from them for that matter. I ended up calling my card company to open a dispute. I am currently hoping to receive my refund from my card company, NOT from Best Deal. They were completely useless and a waste of time. I hope this doesn’t happen to someone else! Use this app with caution. As for me, they have lost a customer for life and will continue to dissuade anyone from using this useless app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-01-27, version 7.1* What is the point of having the app if it consistently glitches? You put in your CC info, it “charges” you an amount to verify and when you request the ride -it keeps closing out, tells you it cannot access pricing and consistently changes the seating. No big deal, right -just call the base ONLY to have no1 pick up and be on hold for over 20 minutes!!! How are you offering “top tier service” in the aftermath of a winter storm and your services not working!!! Do BETTER!!! ### 1/5 — Poor service *2025-09-22, version 7.1* rude dispatches ### 1/5 — BAD APP *2025-07-10, version 6.3* Bad app STEALS MONEY AND CANCEL PEOPLE RIDES ### 1/5 — NEVER HAS DRIVERS !! *2025-05-13, version 6.3* I’m often late to work dealing with this company! Never has any drivers around 2pm & takes forever to refund ### 1/5 — “Best deals” *2025-05-13, version 6.3* In the most dire situations and can’t find any drivers ### 1/5 — This app is garbage *2024-12-12, version 6.3* The drivers always cancel the fare. It took me one hour to find a driver and they canceled it before picking me up. ### 1/5 — Can’t cancel rides *2024-12-06, version 6.3* When the ride is going to take too long I want to be able to cancel it so the driver doesn’t waste their time driving all the way to the place. That happened to today and when I explained to the driver that I tried to cancel because I went with a different cab service, he hung up on me. Very rude. We should be able to cancel at any time like every other car service app ### 1/5 — Garbage *2024-09-23, version 6.3* I dont even like write reviews, they take yah money and you cant get no cab better you use DAT or sumn them too teef ### 1/5 — Horrible they steal money *2024-04-30, version 6.3* I ordered a cab waited outside for 20 min never sent the cab and now they don’t wanna send me my money I will be filing a law suit. ### 1/5 — The Prices Are Cheaper, But No Service *2024-02-10, version 6.3* The prices are definitely cheaper than Uber and Lyft. However, I’ve tried to request a car twice, once in the morning and once in the afternoon. I didn’t get a car on both occasions. ## Most praised reviews (10 highest-rated) ### 5/5 — Very great safe driver driven nice & smooth *2026-06-01, version 7.1* A very wonderful great safe driver was nice & smooth ### 5/5 — Freddy City Island *2024-10-12, version 6.3* I use the service all the time when a cab ride is needed. Weeks ago I entered my credit card information, I still end up paying cash as the card app is not working correctly. I had it set as a default payment method, and still I have no luck ???? ### 5/5 — It the best *2024-04-25, version 6.3* This app is great and not expensive where you are ### 5/5 — Good driver *2024-04-21, version 6.3* My driver was very polite and courteous and drove safely. ### 5/5 — Thank you *2023-10-16, version 6.0* Awesome cab ride. Very cool conversation and personality. ### 5/5 — Great car service *2023-01-22, version 5.3* Love the rides and low prices always gets me to my destination safe 5 stars always thank you best deal ### 5/5 — Goordat *2022-01-03, version 5.2* Very well ### 5/5 — Hit the spottt *2021-10-30, version 5.2* This service really is the easiest thing to work with and the fact that you can pay in cash!! It’s amazing I’m speechless! ### 5/5 — good job *2021-04-28, version 5.1* Great service, comfortable vehicle and he good music 👍🏽 ### 5/5 — Could be better services *2021-04-06, version 5.05* You guys took off the coupons & most of time you never have cars available. The app need more improvement. As regular customer who take cabs should have more deals. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*