# Best Friends Pet Hotel

> Pet hotel booking and management app with grooming and boarding services. (iPhone/iPad app by BEST FRIENDS PET CARE, INC..)

- Source: https://appshunter.io/ios/app/best-friends-pet-hotel/id1392461639 (this page in markdown: same URL + `.md`)
- Developer: [BEST FRIENDS PET CARE, INC.](https://appshunter.io/developer/1324794783)
- Category: Lifestyle, Travel
- Price: Free
- Rating: 4.20/5 from 49 App Store ratings · 46 written reviews indexed
- Age rating: 12+
- Requires: iOS 11.0 · 20 MB
- Languages: American English
- Released: 2018-08-06
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/best-friends-pet-hotel/id1392461639/reviews.md

## What is Best Friends Pet Hotel?

Through the app, you can locate your nearest Best Friends center, update and manage your pet profiles and book boarding and along with requesting grooming services – all from your mobile phone.   
 
Best Friends Pet Hotel is the leader of the pack when it comes to the absolute best care for your dog or cat. With 35 climate controlled and 24/7 monitored centers across the United States, including on site at Walt Disney World, our state-of-the-art facilities provide your pet with a safe, clean and fun environment. 
 
For over 20 years, since 1996, we have been treating your pets like our family. That’s over 140 dog years of experience!  

PEACE OF MIND WITH FUN & FLEXIBILITY

Safety comes first when caring for your pets, as part of Best Friends Total Pet Care, all of our safety protocols and procedures are created by our own veterinarians. This helps us recommend the package best suited to the pet’s personality. 

Whether your dog loves to spend all day in doggy day camp, or prefers the comfort of individualized play with a certified staff member, we are here to make their stay great and stress-free. We also offer a variety of fun add-ons to give their home away from home the complete vacation experience.

## Key features

- Locate nearest centers
- Manage pet profiles
- Book boarding services
- Request grooming services
- 24/7 monitored facilities
- Veterinarian-created safety protocols

## Recent user reviews (10 of 46)

All indexed reviews: https://appshunter.io/ios/app/best-friends-pet-hotel/id1392461639/reviews.md

### 1/5 — Useless app

*2026-07-14, version 1.3*

They clearly stopped maintaining this two years ago and are just completely ignoring the fact that it doesn’t work at all. I get a 500 internal server error any time I try to do anything, including just logging in.

### 3/5 — This APP Don’t Hunt

*2026-06-27, version 1.3*

When I try to log into the app, it gives me an internal server error message.  The pug’s graphic is cute. For the past few times I’ve tried to use the app, I’ve had to go on my computer to use it. Very frustrating.

### 1/5 — Obsolete app

*2026-06-22, version 1.3*

This app is now obsolete for most of Best Friends Pet Care locations. The ones near me have migrated to Moego.pet, and the mobile site is very easy to use. Just wish they made an app!

### 2/5 — The app does not work!

*2026-06-15, version 1.3*

This might be the worst app I’ve experienced. I was able to set up my pet profile and now the app does not work. I can’t log in. I can’t pull up boarding to even look at it. No update. I deleted and reinstalled and no change. I don’t want to have to call every time I need to board my dog.

### 1/5 — Does not work

*2026-06-07, version 1.3*

Can’t do anything with it. Totally useless

### 1/5 — Don’t bother. Just call them.

*2026-05-17, version 1.3*

The app doesn’t let you choose same day drop off/pickup. It’s missing a lot of other options. You’ll just end up calling. Save your time and storage space on your phone.

### 1/5 — Scheduling never works

*2025-12-09, version 1.3*

I can’t actually schedule anything through the app. It doesn’t allow you to select dates.

### 1/5 — Doesn’t work to book appointments

*2025-11-11, version 1.3*

This app is pretty much nonfunctional. It doesn’t allow you to book appointments, day care or boarding and won’t show prices for any services. This bug has been there for at least the 6 months I’ve had the app.

### 2/5 — Can’t submit requests

*2025-10-27, version 1.3*

Boarding for multiple days is easy to request reservations for. If you want just a one day of doggy day camp, the app won’t let you book it.

### 4/5 — Easier to use than the website

*2024-04-28, version 1.3*

The app is much friendlier to use to update profiles and vaccination records compared to the website. I also appreciate the easy-access links to the webcams. It was always a hunt to find the cameras on the website. However, I’ve tried to check in on my boy numerous times via these webcams and they haven’t worked for me. I was told they were working getting them up and running again, but it was frustrating knowing the links were *right there* at my fingertips yet they didn’t work. Being able to see all previous reservations and future reservations is easy. Overall, the app appears and for the most part is, easier to use than the website. Please get your cameras/webcams working!

## Frequently asked questions about Best Friends Pet Hotel

### What can I do with the Best Friends Pet Hotel app?

The app allows you to find your closest Best Friends center, manage your pet's profiles, and book boarding and grooming services directly from your mobile device. It provides a convenient way to ensure your pet receives the best care.

### What kind of facilities does Best Friends Pet Hotel offer?

Best Friends Pet Hotel operates 35 climate-controlled and 24/7 monitored centers across the United States. These state-of-the-art facilities are designed to provide a safe, clean, and fun environment for pets, with safety protocols developed by veterinarians.

### Is there a cost to use the Best Friends Pet Hotel app?

Based on the provided information, the app itself is free to download and use. The costs would be associated with the booking of boarding and grooming services for your pet.

### What makes Best Friends Pet Hotel different from other pet care services?

With over 20 years of experience, Best Friends Pet Hotel treats pets like family and has veterinarian-created safety protocols. They offer flexible options like doggy day camp or individualized play, along with fun add-ons to enhance the pet's stay.

## Version history (last 3 releases)

### 1.3 — 2023-11-12

- Ability to see day camp monthly membership days & how many are left
- Ease of purchasing daycamp packages and booking daycamp days
- Access to pet cams so you can watch your pup play in our safe, supervised facilities
- Pre-check your pet, 7 days prior to their boarding stay, and communicate special requests like dietary or grooming requests
- View photo library of pets boarding with us during your pet’s stay 
- Receive reminders about upcoming appointments via the mobile app

### 1.2 — 2018-08-08

Changed category on Lifestyle

### 1.1 — 2018-08-01

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*