# Best Friends Pet Hotel — user reviews > 46 indexed App Store user reviews of Best Friends Pet Hotel by BEST FRIENDS PET CARE, INC., rated 4.20/5 from 49 ratings. - Source: https://appshunter.io/ios/app/best-friends-pet-hotel/id1392461639/reviews - App overview in markdown: https://appshunter.io/ios/app/best-friends-pet-hotel/id1392461639.md - Rating breakdown: 5★ 26 · 4★ 16 · 3★ 1 · 2★ 2 · 1★ 4 ## Newest reviews (12 of 46) ### 3/5 — This APP Don’t Hunt *2026-06-27, version 1.3* When I try to log into the app, it gives me an internal server error message. The pug’s graphic is cute. For the past few times I’ve tried to use the app, I’ve had to go on my computer to use it. Very frustrating. ### 4/5 — Easier to use than the website *2024-04-28, version 1.3* The app is much friendlier to use to update profiles and vaccination records compared to the website. I also appreciate the easy-access links to the webcams. It was always a hunt to find the cameras on the website. However, I’ve tried to check in on my boy numerous times via these webcams and they haven’t worked for me. I was told they were working getting them up and running again, but it was frustrating knowing the links were *right there* at my fingertips yet they didn’t work. Being able to see all previous reservations and future reservations is easy. Overall, the app appears and for the most part is, easier to use than the website. Please get your cameras/webcams working! ### 4/5 — Great idea to get an app *2024-01-29, version 1.3* The Best Friends app is user friendly, visually pleasing, and easy to book reservations. The pet cams (when working) are much easier to access through the app. The only suggestion is to have the ability to send in updated vaccine records through the app instead of emailing them. ### 4/5 — Boarding *2024-01-23, version 1.3* Works well to see my account and reservations, but having issues actually being able to book a boarding reservation through the app. Once that is fixed, this app will be perfect and deserve 5 stars! ### 4/5 — Reservation Updates *2024-01-21, version 1.3* The app has gotten better overtime, and now I wish I could update a current reservation on the app to extend the date instead of having to call. ### 4/5 — Ok app but I prefer website *2024-01-21, version 1.3* The app is fine but I’m so used to using the website on my computer that I find it easier than the app. My 32” monitor is so much better than a tiny phone screen but the app is a good alternative when you’re not at home ### 4/5 — Easier to use than the website *2024-01-21* The app is much friendlier to use to update profiles and vaccination records compared to the website. I also appreciate the easy-access links to the webcams. It was always a hunt to find the cameras on the website. However, I’ve tried to check in on my boy numerous times via these webcams and they haven’t worked for me. I was told they were working getting them up and running again, but it was frustrating knowing the links were *right there* at my fingertips yet they didn’t work. Being able to see all previous reservations and future reservations is easy. Overall, the app appears and for the most part is, easier to use than the website. Please get your cameras/webcams working! ### 5/5 — App>> *2024-01-21, version 1.3* Great app! It’s easy for me to check my furbaby’s stay and even set up grooming appts while they’re staying. ### 5/5 — The app is great *2024-01-21, version 1.3* So far, I’ve encountered no issues with this app. It’s easier to use than the website. ### 4/5 — Cat Mom *2024-01-21, version 1.3* I board my cat Cali a couple times a year. She has always come home happy and well fed. It is typically summer when I board her so I am grateful for their air conditioned cat area. She is used to living a pampered life! ### 4/5 — Good start *2024-01-21, version 1.3* Like having an App option. Easy to use. ### 5/5 — Review *2024-01-21, version 1.3* I’ve been able to use the app to make reservations and then receive confirmation via email. It has made it easier to book a stay for my pup. Thank you ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless app *2026-07-14, version 1.3* They clearly stopped maintaining this two years ago and are just completely ignoring the fact that it doesn’t work at all. I get a 500 internal server error any time I try to do anything, including just logging in. ### 1/5 — Obsolete app *2026-06-22, version 1.3* This app is now obsolete for most of Best Friends Pet Care locations. The ones near me have migrated to Moego.pet, and the mobile site is very easy to use. Just wish they made an app! ### 1/5 — Does not work *2026-06-07, version 1.3* Can’t do anything with it. Totally useless ### 1/5 — Don’t bother. Just call them. *2026-05-17, version 1.3* The app doesn’t let you choose same day drop off/pickup. It’s missing a lot of other options. You’ll just end up calling. Save your time and storage space on your phone. ### 1/5 — Scheduling never works *2025-12-09, version 1.3* I can’t actually schedule anything through the app. It doesn’t allow you to select dates. ### 1/5 — Doesn’t work to book appointments *2025-11-11, version 1.3* This app is pretty much nonfunctional. It doesn’t allow you to book appointments, day care or boarding and won’t show prices for any services. This bug has been there for at least the 6 months I’ve had the app. ### 2/5 — The app does not work! *2026-06-15, version 1.3* This might be the worst app I’ve experienced. I was able to set up my pet profile and now the app does not work. I can’t log in. I can’t pull up boarding to even look at it. No update. I deleted and reinstalled and no change. I don’t want to have to call every time I need to board my dog. ### 2/5 — Can’t submit requests *2025-10-27, version 1.3* Boarding for multiple days is easy to request reservations for. If you want just a one day of doggy day camp, the app won’t let you book it. ### 2/5 — Needs more options *2024-01-18, version 1.3* The app is a good idea but doesn’t offer enough options. I would like to be able to make reservations in the dog day camp and it will not let me. Also the boarding reservation doesn’t seem to work and tells me to call. I was not able to get the cams to load. The grooming worked but it would be nice to have an option to request a groomer. The only option the worked was to see previous reservations. ### 2/5 — Good service but such bad technology *2024-01-05, version 1.3* I very good service, my dog comes home happy, well feed and with a fresh grooming. But the booking is so difficult both on the website and on the app, I usually drive to the hotel and book in person. And the pet cams never work! So the idea is good, but the execution is disappointing. ## Most praised reviews (10 highest-rated) ### 5/5 — East to use *2024-04-18, version 1.3* The app is easy to use. I like the simplicity of the app, it doesn’t get bogged down with clutter as so many apps do ### 5/5 — Makin life easy peasy *2024-03-06, version 1.3* For a app just launched I do love it I saved $5 by using it ### 5/5 — Everything in one place *2024-03-06, version 1.3* I agree that the app makes it so much easier to make a reservation, check my points, and know when vaccinations are due. Making reservations takes less than a minute. Thank you Best Friends! ### 5/5 — App is awesome *2024-02-25, version 1.3* We board our dogs at “doggie Disney” both for park stays and extended trips. We often have grooming done as well. The app is great for tracking what I have reserved, so I can keep track. It’s much easier than the website. ### 5/5 — Speedy and efficient *2024-02-04* Love that I can do things with a few simple clicks now. So much easier than having to call and wait for a call back, or communicate back and forth via email. ### 5/5 — Love the app *2024-01-26, version 1.3* Love the new app! Makes it easy to see upcoming reservations and I love the pet cam. Staff is wonderful and so friendly. Definitely recommend. ### 5/5 — App *2024-01-24, version 1.3* I love having the app option to book for our good boy! It’s so easy to use. ### 5/5 — Finn *2024-01-22, version 1.3* Finn really enjoys playing with his counselors & running & chasing the other small dogs. The daily report card lets us know about his activities, along with our ability to monitor him via the webcam. We fell that he is safe & active. ### 5/5 — Best Friends Disney location *2024-01-22, version 1.3* This location is amazing! They always know my dog by name when we bring him for a stay! He is always excited to go as well. We love the grooming service and the report cards. They have always been quick to call with any questions or Issues with our dog! 5 stars!!! ### 5/5 — Easy to use. Happy doggy *2024-01-21, version 1.3* App is easy to use and allows for easier booking. Always get a call to confirm my booking which I really like. And always have a happy doggy when I pick her up. Love this place. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*