# Best Secret Folder — user reviews > 481 indexed App Store user reviews of Best Secret Folder by RV AppStudios LLC, rated 4.70/5 from 12,905 ratings. - Source: https://appshunter.io/ios/app/best-secret-folder/id488030828/reviews - App overview in markdown: https://appshunter.io/ios/app/best-secret-folder/id488030828.md - Rating breakdown: 5★ 10,807 · 4★ 1,455 · 3★ 336 · 2★ 97 · 1★ 210 ## What do users think of Best Secret Folder? Overall sentiment: neutral **Pros** - 🔒 Secure storage - 👍 Easy to use - 🚀 Efficient - 🔒 Keeps private content safe - 👍 Great for hiding photos and videos - 👍 Simple and straightforward **Cons** - 🐛 Crashes and freezes - 🔒 Password protection not robust enough - 🔒 Difficult to recover lost data - 💰 Expensive subscription model - 🔍 Obvious app icon gives away its purpose - 🐛 Unreliable syncing and data transfer **Commonly reported bugs** - Inability to add photos/videos after update - Passcode reset issues - Sudden data loss after app updates - Compatibility problems with newer iOS versions - Ads interfering with app usage **Most requested features** - Ability to organize files and folders - Option to hide app icon - Landscape mode support - Improved export and backup functionality - Biometric authentication (Touch ID/Face ID) - Better dummy screen to hide app's purpose ## Newest reviews (10 of 481) ### 2/5 — Anyway to reset password? *2026-06-30, version 6.52* I’m having issue with my password no longer working Anyway to reset it? ### 4/5 — I really wish they did this *2026-04-14, version 6.52* The renaming of evry clip would be peak. Especially putting them in order due to name. I recorded a video thru the app and it let me name it but if I add a video myself it’s just labeled as video and random number. I don’t like that. Besides that it’s an amazing app ### 4/5 — Geolocation *2026-03-31, version 6.52* The application requested access to geolocation. How can I see the location of the photos I took? ### 3/5 — A few things that could be improved *2026-03-30, version 6.52* It’s a good app for security but there needs to be improvements within the app itself. For one you need to be able to name each picture or video uploaded. Simply relying on the designated number given to it when it is uploaded is not beneficial to locating the file when you are looking for it. Additionally it would be better to be able to move each picture or video into a spot that you want within the folder. ### 3/5 — Data transfer issue *2026-01-28, version 6.52* Good app but if you move from one phone to another, data transfer is hard work. It will be nice if they can do back up on the cloud ### 1/5 — Files disappeared *2025-02-27, version 6.51* All my secure info disappeared from both my devices. Pictures of critical info!! I even wrote and asked for help. No response has been found. ### 4/5 — Don’t worry with iOS 18 *2025-02-23, version 6.51* Don’t work with ios18 ### 1/5 — Seems to be a Scam *2025-02-19, version 6.51* Cancelld my subscription 5 minutes after sgning up and still took money from my account for a year and says my subscription cancels the Feb 23 yet has my money and wont credit ### 1/5 — Can’t view content *2025-01-07, version 6.51* After advert unable to view content by pressing x button. Happens every time it is reloaded too ### 5/5 — Love it *2024-10-10* I would love them to remove the red new icon on the new photos or video that we add and also I would love them to fix it to be able to go back to the same photo that we were looking for so we can continue searching and not go to the first photo on top of the folder when we press back. Other than that, the app is perfect. ## Most critical reviews (10 lowest-rated) ### 1/5 — EVERYTHING IS GONE!!!! *2026-07-29, version 6.52* I HAVE HAD THIS APP FOR YEARS AND ALL PICS ARE GONE! I HAVE REACHED OUT TO SUPPORT 3 TIMES AND NOT A SINGLE RESPONSE!!! ### 1/5 — Outdated garbage *2026-06-14, version 6.52* Don’t bother ### 1/5 — Ads *2026-06-08, version 6.52* Your ads don’t close ### 1/5 — No response for forgotten password *2026-05-07, version 6.52* I have used the app dev’s site to contact them multiple times about helping me reset a pin because I forgot mine and they refuse to respond ### 1/5 — Double charge *2026-04-30, version 6.52* Been paying yearly and it renews on its own. This time after 4 years it did not and I had to pay when I did I was double charged and there is no way to contact anyone. ### 1/5 — Dude, delete the free trial *2026-03-12, version 6.52* Now it’s not working and people are knowing everything and stuff and I can’t even see the attempts man this is the worst app just update the app ### 1/5 — Doesn’t work on IPad w/ IOS26 *2026-03-01, version 6.52* IOS sizing button obscures the Apps add folder button on top left corner. Emailed the software builders-no response. ### 1/5 — Severa *2025-12-24, version 6.52* I accidentally uninstalled the app from my device, I went to redownloaded it back I can’t login to my account anymore. it only Allowed me to create a new password and take to an empty room. I lost everything I had saved. I feel incident happened all the time, people would be able to get their account back. ### 1/5 — Just like all the other apps now. *2025-11-12, version 6.52* Was good years ago, but now all it does is crash and when it's not crashing it's popin up adds every time you go out of a window or click on something. Then when you look at the price they are charging...Sad, what a rip off. ### 1/5 — Lost photos *2025-08-20, version 6.51* I got a new phone and restore the app. All of my photos and videos are gone. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-08-17, version 6.52* Highly recommend this app. Very very easy to use and keeps files safe. ### 5/5 — My favorite app *2026-06-16, version 6.52* Great app - great support. ### 5/5 — Best secret folder *2026-04-08, version 6.52* I absolutely love this app. It works perfectly for what I needed it for. ### 5/5 — Very secure *2026-02-17, version 6.52* Never had a brake in ### 5/5 — Bring back video repeat! *2025-11-30, version 6.52* This is one of the best apps out there. I’ve had it for years without issue and enjoy both the interface and functionality. Wish they would bring back the looping of saved videos though. ### 5/5 — So nice. *2025-11-03, version 6.52* I was confused. Not now it’s actually comforting knowing that my items are safe. ### 5/5 — Love it *2025-09-22, version 6.52* I would love them to remove the red new icon on the new photos or video that we add and also I would love them to fix it to be able to go back to the same photo that we were looking for so we can continue searching and not go to the first photo on top of the folder when we press back. Also, on the videos, we would like to go to the next video. Without Going Back Other than that, the app is perfect. ### 5/5 — Jay *2025-01-31, version 6.51* Need help got a new phone ### 5/5 — Great product *2025-01-14, version 6.51* Easy to use great covet and nobody will realize it’s a vault. ### 5/5 — I like the ability to keep my photos private *2024-11-21, version 6.51* I am enjoying the privacy I have --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*