# Best Western to Go — user reviews > 456 indexed App Store user reviews of Best Western to Go by Best Western International, rated 4.80/5 from 83,942 ratings. - Source: https://appshunter.io/ios/app/best-western-to-go/id343620821/reviews - App overview in markdown: https://appshunter.io/ios/app/best-western-to-go/id343620821.md - Rating breakdown: 5★ 74,534 · 4★ 6,299 · 3★ 1,524 · 2★ 454 · 1★ 1,131 ## What do users think of Best Western to Go? Overall sentiment: neutral **Pros** - 👍 Friendly staff and very clean room - 🚀 Accessible app - 👍 Excellent customer service - 👍 Comfortable and well-maintained rooms - 👍 Convenient location and amenities **Cons** - 🐛 Slow and buggy app - 🐛 Login and password issues - 🐛 Reservation and cancellation problems - 🐛 Lack of iPad optimization - 🐛 Inconsistent app performance **Commonly reported bugs** - App crashes and freezes - Reservation issues and double-charging - Inability to cancel reservations through the app - Inconsistent login and password functionality **Most requested features** - Add hotel locations on map view - Integrate with digital wallet for reservations - Improve password management and login experience - Enhance iPad app functionality ## Newest reviews (12 of 456) ### 2/5 — Can’t access the app lately *2026-09-02, version 7.4.7* Lately I have been having issues with the app, they implemented a new security feature that denies me access 8 times out of 10. It’s annoying and they need to fix it. If they fix that then it’s a 4-5 * until then it’s a 2 *. ### 2/5 — The app is hard to use *2026-08-31, version 7.4.7* The screen for selecting hotels is way too small to the point where it is unusable. You can’t easily compare hotels or look at a map without constantly being kicked back to the initial screen. Also, it constantly defaults to a one person stay. Tedious! ### 4/5 — Happy to get a room! *2026-08-28, version 7.4.7* It gives me peace of mind when I can get a room before nightfall ### 2/5 — Forgets log in *2026-08-24, version 7.4.7* Cannot email hotel always have to call - very expensive when traveling pveseas ### 5/5 — Our Favorite Lancaster Hotel *2026-07-23, version 7.4.7* Very best staff. Love this hotel. Very comfortable with great choices of rooms. ### 5/5 — Excellent *2026-07-21, version 7.4.7* Clean, friendly, smells good and great rooms!!! ### 5/5 — Isolates hotel search *2026-07-13, version 7.4.7* Makes reserving convenient stay ### 5/5 — Superb *2026-07-12, version 7.4.7* As a Mitigation Supervisor, I have the opportunity to inspect hotels after water losses, fire incidents, and other property damage. Over the years, I’ve developed a trained eye for even the smallest details—cleanliness, maintenance, and the level of care that goes into protecting a property. I have to say, I was truly impressed with this hotel. The attention to detail, exceptional cleanliness, and overall upkeep speak volumes about the dedication and pride of its management and staff. It’s clear that everyone here works hard to maintain a welcoming, safe, and well-cared-for environment. Outstanding work to the entire team. My hat is off to each of you for setting such a high standard of excellence. This is exactly what great hospitality looks like. 😎👍 ⭐⭐⭐⭐⭐ 5 stars! Thank you for an exceptional experience. ### 5/5 — Best hotel *2026-07-10, version 7.4.7* Very clean great breakfast best staff ### 5/5 — Hotel *2026-07-09, version 7.4.7* Best place ive ever stayed have a pool party every year its a great place wish i could stay more the breakfast is the best ### 5/5 — Stay *2026-07-03, version 7.4.7* Love the Best western ### 5/5 — Baldev patel *2026-07-02, version 7.4.7* Love Bw all Hotels ## Most critical reviews (10 lowest-rated) ### 1/5 — Nothing works *2026-09-02, version 7.4.7* I can’t find any of my account and info. The lady over the phone told me i had an out dated version and to delete and reinstall. I did that and same bs bw app that is the wordy in the business ### 1/5 — BW, I bet you can do better *2026-08-27, version 7.4.7* Often kicks you out, cannot email hotel from app, cannot preregister, there is allot one cannot do through the app. Biggest frustration is NOT BEING ABLE TO STOP THE MARKETING EMAILS. ### 1/5 — Access denied error *2026-08-25, version 7.4.7* If I look up hotels in a city and then back up and do a search to bring up the list again I constantly get an access denied error message. App is useless. ### 1/5 — App Restriction *2026-08-14, version 7.4.7* Called customer service because I can’t get into my app, they got me into my account via website, called back to get into the app later on, the guy said if I already uninstalled and reinstalled that’s ALL they could do so I was out of luck. I typically use the feature through the app to check in, because I travel for work and sometimes I get in very late, this elevates me having to do all the paperwork at the front desk they just give me my key and I go. Without the app now I can’t do that, can’t access my points or anything. Very frustrated. ### 1/5 — App not working *2026-08-13, version 7.4.7* App is just not working. Says I am blocked on my device for unusual activity ? Just trying to find a hotel. ### 1/5 — Decline in accommodations *2026-08-08, version 7.4.7* The elevator is broken. Traveling with 3 kids and lots of luggage being hauled up flights stairs late at night is a problem. The key cards did not work for the room, twice. More flights of stairs to then have to switch rooms necessitating more luggage hauling. Absolutely sucks ### 1/5 — Diamond Select, terrible app *2026-07-21, version 7.4.7* The app itself is buggy as hell. All of the other hotel apps remember corporate codes and ease of login. For some reason in the past few years it has been a horrible experience to use this app. Can't keep my corporate code applied Everytime I log in but can easily implement a $50 early check in fee for trying to get into the room at 2:54pm. ### 1/5 — Government/Military Rate *2026-07-10, version 7.4.7* Best Western charges more for Government/Military more than any other rate they have. ### 1/5 — Hard to move around pages *2026-07-01, version 7.4.7* Keeps clearing my choices when i try to change pages ### 1/5 — Room not cleaned regularly *2026-06-30, version 7.4.7* Our stay was for nine days and the sheets were never changed. We are staying at the Best Western, Fellbach Germany. We don’t stay in Best Western in the US. Perhaps this is normal, but I don’t like it at all. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Stays! *2026-08-30, version 7.4.7* The entire crew at the Best Western Civic Center location was absolutely Amazing! Especially Georgia and Sean! Hopefully this review gives them the highest regard! Thank You! ### 5/5 — Great service *2026-08-19, version 7.4.7* Great service, very clean and competitive prices ### 5/5 — great stay *2026-08-17, version 7.4.7* amazing clean would stay again ### 5/5 — Best Get Away *2026-08-15, version 7.4.7* Love all the Best Western properties! Affordable rates! ### 5/5 — BW *2026-08-06, version 7.4.7* Love Best Westerns ### 5/5 — Great place stay at Best Western Hotels *2026-08-04, version 7.4.7* Clean rooms, great breakfast, Staff always friendly. ### 5/5 — Amazing hotel *2026-08-03, version 7.4.7* Travelers ### 5/5 — Best stay in Melbourne *2026-08-01, version 7.4.7* The Best Western Travel Inn Carlton is the best place to stay in Melbourne. Just around the corner from a variety of amazing restaurants, easy access to every corner of the city, and cozy accommodation, you could not find a better spot when visiting Melbourne. Bonus! The staff, facilities, and value are fantastic! ### 5/5 — Easy to use *2026-07-24, version 7.4.7* I enjoy the app but wish there was a way to make notes about a hotel like which room I liked or which side faces highway, sun or view etc. Also all hotels show up as a favorite which makes it hard to know which ones are really favorites. ### 5/5 — Good place to stay *2026-07-23, version 7.4.7* The Room in was good, nice and clean. The staffs are friendly and have good customer service. Would love to stay again in the future. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*