# Bestway Smart Hub — user reviews > 317 indexed App Store user reviews of Bestway Smart Hub by Bestway Global Holding Inc., rated 1.70/5 from 260 ratings. - Source: https://appshunter.io/ios/app/bestway-smart-hub/id1456731336/reviews - App overview in markdown: https://appshunter.io/ios/app/bestway-smart-hub/id1456731336.md - Rating breakdown: 5★ 24 · 4★ 10 · 3★ 11 · 2★ 31 · 1★ 184 ## What do users think of Bestway Smart Hub? Overall sentiment: negative **Pros** - 🚀 Works well - 🔒 Allows remote control - 👍 Scheduling feature - 👍 Intuitive interface **Cons** - 🐛 Glitchy app, can't pair it - 🐛 Scheduling doesn't work properly - 🐛 Unreliable connection - 🐛 Confusing setup and instructions **Commonly reported bugs** - App freezes or crashes - Fails to connect to WiFi - Scheduling feature not working as expected - Inconsistent performance and functionality **Most requested features** - Notifications for errors and status changes - Daily scheduling for filtration and heating - Compatibility with 5G networks - Better error handling and troubleshooting ## Newest reviews (19 of 317) ### 2/5 — Stabil aber es fehlt was *2026-08-14* Die App funktioniert sehr stabil mit meinen Lay Z Spa Pool. Ich hatte noch nie einen Abbruch oder Verbindungsprobleme. Ich verstehe aber nicht, warum hier nur ein Timer für die nächsten 24h gestellt werden kann. Es ist weder eine Wiederholungsfunktion noch sind mehrere Timer programmierbar. Das fehlt dringend! Der Timer muss jeden Tag selbst eingestellt werden. Auch ist keine Verbindung zu Alexa möglich. Bitte nachbessern. ### 2/5 — Not very good currently *2026-08-07, version 2.3.5* It controls our hottub manually if you close and reopen the app a few times. The schedule settings do not work at all. ### 1/5 — App not working *2026-06-21, version 2.3.5* I can’t get the app to connect to my phone and there is no way of turning the pump or heater on. No manual way of using the pump or heater with the app. The help line doesn’t reply either. ### 1/5 — The worse APP EVER!! *2026-06-18, version 2.3.5* Every night this app disconnects and shuts my hot tub off. Doesn’t happen during the day. Only at night. Very little function in it. Glitches so much. ### 3/5 — lenteur et deconnexion *2026-06-05* pratique mais tres lente à afficher la pompe (mon wifi est tres bon donc serveurs?), se deconnecte qd il y a une coupure et il faut re-jumeler la pompe . La programmation de la filtration est présente pour spa hydrojet (san francisco) , ce qui est bien. **Developer response:** Nous sommes sincèrement désolés pour ce désagrément. Nous nous efforçons chaque jour d'améliorer l'expérience de nos clients, c'est pourquoi nous aimerions obtenir davantage d'informations afin de déterminer comment nous pouvons vous aider. Veuillez nous contacter à l'adresse support.bestway.eu. L'un de nos conseillers se fera un plaisir de répondre à toutes vos demandes ! ### 1/5 — Application inutile *2026-06-03, version 2.3.5* De plus le support technique est incompétent. Impossible de se connecter le mail d’activation n’arrive pas, le support technique demande de vérifier l’orthographe. ### 3/5 — Časování - postup : *2026-06-01, version 2.3.5* PŘED Nastavením časování nejdříve musíš telefonu tu vířivku zapnout do stavu ON Ps: Zdá se, že pro nové zařízení už mají novější aplikaci, tahle je evidentně pro ty starší modely ### 1/5 — Schedules fire but will not enable heating on tub *2026-05-21, version 2.3.5* The app would be ok if they could just fix the scheduling for the heating. The schedules change temp settings but the schedule does not enable the heating on the hot tub, so the scheduling doesn’t do anything because of that. Seems like it could be an easy fix if the developer would identify the issue and update it. ### 2/5 — lenteur et deconnexion *2026-04-20* pratique mais tres lente à afficher la pompe (mon wifi est tres bon donc serveurs?), se deconnecte qd il y a une coupure et il faut re-jumeler la pompe : nul ! Pas de programmation de la filtration, pourtant demandée depuis longtemps : bestway se moque des utilisateurs ? ### 1/5 — Designed by a 12 year old *2026-04-16, version 2.3.5* Do better. ### 1/5 — Jamais d’évolution *2026-04-15* Pourquoi vous ne mettez pas à jour l’application avec un mode planning permettant de sélectionner les jours, lesrythmes de filtration et de chauffage. **Developer response:** Merci de fournir ce retour, nous continuons à améliorer notre application et vos commentaires sont essentiels ! ### 3/5 — A *2026-04-12, version 2.3.5* Why do we need a 10 second splash screen? ### 1/5 — App is trash! *2026-04-10, version 2.3.5* This app is awful!! It’s always kicking me out of the app and making me connect to my hot tub at least once a week. It’s such a pain!! If you can avoid using this trash app, please do. ### 1/5 — This app sucks *2026-03-27, version 2.3.5* Can’t connect to WiFi because it’s not letting me choose a WiFi network. It’s only auto choosing the 5g network which is saying not to choose it but won’t let me pick. Annoying WiFi light flashing non stop make it stop. ### 3/5 — Spa *2026-03-22, version 2.3.5* Impossible de connecter mon spa sur mon i pho ne ### 1/5 — Waste of time *2026-03-05, version 2.3.5* Same issue as everybody else doesn’t connect to Wi-Fi trash ### 1/5 — Problems *2026-02-20, version 2.3.5* The app takes forever to open. The schedule doesn’t work properly. I have weekday and weekend schedule and the weekday one starts the week on a Tuesday and ends Saturday and weekend starts Sunday and ends Monday even though I have the correct days selected. ### 1/5 — Unreliable *2026-01-27, version 2.3.5* When it works 25% of the time it’s great , any disruption takes hours or weeks to reconnect to WiFi ### 1/5 — Awful *2026-01-24, version 2.3.5* Confusing annoying app that only works half of the time ## Most critical reviews (10 lowest-rated) ### 1/5 — Lost Functionality *2026-08-21, version 2.3.5* Initially everything worked fine. All of the apps wifi features were there. But around the end of July 2026, the schedule features stopped working. That’s the whole reason I got this version was so I could set a schedule. ### 1/5 — App doesn’t work *2026-08-17, version 2.3.5* It ain’t got no gas in er ### 1/5 — Scheduler doesn’t work *2026-08-11, version 2.3.5* Used to work fine, stopped working randomly. Deleted & reinstalled app reconnected to WiFi and etc -> still won’t work. Manual control over app still works guess I have to resort to that -> Bestway why can’t you fix this?!? So many negative reviews… yet such a great hot tub ### 1/5 — No good application *2026-08-01, version 2.3.5* I am using it for whirpool and when I want to use whirpool after winter, it requires me to completely re-configure whole connection. ### 1/5 — Mancanza *2026-07-09, version 2.3.5* La mancanza della possibilità di impostare in automatico l accensione e lo spegnimento quotidiano della vasca rende quasi inutile questa app. Sarebbe bello se aggiungeste questa possibilità ### 1/5 — Does not work on iPhone *2026-07-03, version 2.3.5* When you try to add your spa in the app it shows the default spa wifi that you have to change to your home wifi. However when you click on edit: it open the app window instead of the wifi window. What are we suppose to do ??? Fix that asap we cant use the app anymore ### 1/5 — Jamais d’évolution *2026-06-30* Question aux développeurs : Pourquoi vous ne mettez pas à jour l’application avec un mode minuterie avec une sélection journalière comme dans l’application sœur « Bestway Connect »? **Developer response:** Merci de fournir ce retour, nous continuons à améliorer notre application et vos commentaires sont essentiels ! ### 1/5 — App incompatible with iPhone settings *2026-06-29, version 2.3.5* Won’t let me turn on location services so I can’t select WiFi. App is useless. ### 1/5 — Needs fixing *2026-06-27, version 2.3.5* Real simple. I’m unable to connect to me device. Instead of pulling a list of WiFi networks, it just goes to settings. ### 1/5 — Impossible de se connecter *2026-06-26, version 2.3.5* Impossible de se connecter depuis une semaine ,j’ai tenté une réinitialisation de mot de passe mais l’e-mail n’arrive jamais que se soit dans le courrier normal ou indésirables ## Most praised reviews (10 highest-rated) ### 5/5 — Works fine *2026-05-05, version 2.3.5* Yeah there’s some connectivity things where a quick restart of the app usually fixes, overall it does what it’s supposed to do. ### 5/5 — What a lifesaver amazing app *2025-03-22, version 2.2.95* This app really helped us because we couldn’t turn on the Jacuzzi heater after a power outage in our cabin up in the mountain and when guest came, the water was always cold cause the power went off all the time this app saved us and it’s amazing and it really works. five stars for me !!! ### 5/5 — Works fine. No issues *2025-02-16, version 2.2.93* I was hesitant about the app reading the reviews, but I haven’t experienced any issues or concerns with it. I own the Bracey model Saluspa inflatable hot tub. I use the app to raise and lower the spa temperature & to turn the air jets on and off. I have it connected through our home’s Verizon FIOS 5G wireless. I’ve been using it for 4 months now and hadn’t had any issues. I’d recommend you at least give it a try as it’s done everything I needed it to do. Good luck! ### 5/5 — Katastrophal *2025-01-25* Jedes mal wenn ich nach einrichten des WLANs die App schließe, muss ich das WLAN neu einrichten. Genaus frage ich mich das man den Filter nicht automatisieren kann. Es kann ja nicht allzu schwer sein das zu programmieren. Die alte App war schon nicht toll aber die funktionierte wenigstens. Ich frage mich echt, wieso man eine App vom Markt nimmt die einigermaßen funktioniert hat und sie gegen eine nicht funktionierende App ausgetauscht hat. Aktuell kann ich Bestway absolut nicht empfehlen! ### 5/5 — Works perfectly for me! *2025-01-23, version 2.2.93* The app works perfect for my coranodo saluspa. I’ve been trying to email app support for like 30 mins now but no email anywhere. So I will mention it here. PLEASE MOVE THE POWER BUTTON AWAY FROM THE BACK button in the app. 3 times now I’ve turned off my spa by accident trying to hit the back button. This is a very poor design. ### 5/5 — Great app *2024-11-30, version 2.2.74* Works every time, can control from anywhere I am and I love not going outside to check the temp when it’s 20* outside! ### 5/5 — Sehr praktisch! *2024-07-18* Die App in Verbindung mit dem LayZ Spa Madrid funktioniert bei mir nun schon seit geraumer Zeit einwandfrei! Man sollte jedoch drauf achten, dass man beim Einrichten der App eine gute WLAN Verbindung hat. Ich kann man dahingehend keineswegs beschweren und bin sehr zufrieden damit! ### 5/5 — App works fine *2024-06-08, version 2.2.47* Will not work unless you using (2.4 only)hooked it up and it was perfect, June 2024 functioning as it should , ### 5/5 — Complète et intuitive *2024-05-22* Je viens de la télécharger et j'ai pu remarquer que les points négatifs avaient été pris en compte merci ### 5/5 — Awesome *2024-03-18* For an additional function (not something that influenced my spa purchase), this application is great. It shows the current temperature, allows you to adjust the set temperature (+ filter on/off), controls the air jets, and has full scheduling functions. I flippin love it! I would absolutely love an Apple Watch version. It wouldn’t even need to have any real functionality - just having the ability to check the status (what’s on/off etc,) and the temperature would be handy. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*