# bet365 - Authenticator — user reviews > 112 indexed App Store user reviews of bet365 by Hillside Technology Limited, rated 1.90/5 from 38 ratings. - Source: https://appshunter.io/ios/app/bet365-authenticator/id1629704936/reviews - App overview in markdown: https://appshunter.io/ios/app/bet365-authenticator/id1629704936.md - Rating breakdown: 5★ 6 · 4★ 2 · 3★ 1 · 2★ 3 · 1★ 26 ## What do users think of bet365? Overall sentiment: negative **Pros** - 📱 Mobile app works reliably on phones **Cons** - 🐛 QR code scanning fails consistently - 🐛 App crashes and freezes frequently - ⚠️ Authentication interrupts mid-game/mid-bet - ⚠️ Excessive and intrusive authentication requests - 🔐 Overly complicated authentication system - 😤 Poor user experience on desktop/PC - 💸 Suspicious timing of authentication during winning moments - ⚠️ Money disappears without explanation - 📧 Verification codes not received - 🔄 Requires daily reinstallation to function - ❌ No customer support or slow support response - 🚫 Account closures without explanation - 💰 Potential scam or intentional money theft **Commonly reported bugs** - QR code scanner does not recognize codes - Camera shakes and prevents QR code capture - App freezes and becomes unresponsive - Verification loops endlessly without completing - Authentication fails repeatedly requiring multiple attempts - App crashes mid-game or mid-bet - Bets rejected after authentication interruption - Money wagered disappears without payout or loss confirmation - Verification codes not delivered to email - App requires daily uninstall/reinstall to work - Desktop version incompatible with authentication system - Live chat support unresponsive or unavailable - Account locked or closed without notification **Most requested features** - Replace QR code authentication with password or email verification - Integrate authentication into main app instead of separate authenticator - Implement browser-based location detection instead of app requirement - Reduce authentication frequency or eliminate mid-game prompts - Add alternative authentication methods (biometric, SMS, email) - Simplify login process for desktop users - Implement proper location detection without external app ## Newest reviews (17 of 112) ### 1/5 — Very very annoying *2026-02-04* The stupid website would randomly as you to authentic WHILE you’re playing and reject your bet. You thought you won the bet but they actually rejected it. Then , after authenticating, obviously, they shuffle your luck and rhythm and you start losing. Like wtf, who the heck would just login and cross the border or something ??? I would give this 0 if I could. They never heard of Location detection for web browser ??? ### 1/5 — Annoying *2026-01-27, version 8.18.1* Need to uninstall and reinstall every day. App stays stuck so you can’t tap. ### 1/5 — app can’t scan *2026-01-14, version 8.18.1* this app has one job lol it can’t even do that ### 1/5 — Péssimo app *2026-01-05* App pede um QR Code pra fazer login. Não consigo entrar ### 1/5 — DO NOT GET *2026-01-05, version 8.18.1* Absolute waste of time. Though they may have updated it but NOPE. It just continuously cycles through verifying your location and needing to authenticate yourself. ### 1/5 — DOESN’T WORK!!!!! *2025-12-23, version 8.18.1* Can’t play on computer because this app doesn’t work! ### 1/5 — Garbage. Does not work. Have tried on 2 different phones and 2 different PCs & monitors. Trash. *2025-12-10, version 8.18.1* Garbage. Does not work. Have tried on 2 different phones and 2 different PCs & monitors. Trash. ### 1/5 — Doesn’t work *2025-12-04, version 8.18.1* Just doesn’t work! ### 1/5 — Baixei e não consigo usar *2025-11-27* Não consigo usar usar esse app , não aprece Qrcode para autenticar, um saco ### 1/5 — Doesn’t work *2025-11-05, version 8.18.1* The cam in the app purposely shakes so it never approves the QR desktop code to allow a bet. Not my cams fault either because it works fine for anything else. So if you want to do a bet you have to do it on your phone as desktop bets won’t approve. ### 1/5 — No me deja apostar en pre equipos *2025-11-02, version 8.18.1* E cancelado apuestas que no a sido satisfactorias y cancele una que me ayudó a ganar un poco y me llegó un mensaje que ya no voy a poder cancelar apuestas no es justo si ponen la función de cancelar no pueden venir a quitarte la opción de cancelar ### 1/5 — QR code will not work, virtual assistant is garbage *2025-10-24, version 8.18.1* Can’t use a PC, must use App, QR code won’t work. There is no support, even via email, i get error message ### 1/5 — Hammerhead *2025-10-13, version 8.18.1* Frustrating app. Keep having to try a FIX, in order to place bets. I may be looking to another Bet Site. ### 1/5 — Doesn’t work *2025-10-11, version 8.18.1* Tried again and again and it doesn’t work. Fix asap ### 1/5 — Não consigo escanear QRcode *2025-10-09* Alguém me explica aonde está o QRcode ### 1/5 — Qrcode *2025-10-07* Horrível não existe Qrcode ### 1/5 — eles rouba rindo coloquei 10.000 e roubaram meu dinheiro todo *2025-09-26* horrível ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-08-13* Won’t take a picture of the QR code ### 1/5 — DOESNT EVEN WORK *2026-08-12* Terrible app. Just stay frozen on "verifying location" ### 1/5 — Bet365 rigs their games *2026-07-17* Without fail, this app will ask to authenticate when you hit a bonus or right after a big win. After you authenticate you WILL NOT win anything. Any bonuses you by the grace of god hit, will NOT pay you anything. ### 1/5 — Miss the old 3rd party app *2026-07-05* With this one authenticator I was in the middle of free spins and it pops up that I need to re authenticate and missed the spins completely with its broken QR code. Bet365 please fix the new authenticator or go back to geogaurd ### 1/5 — This Authenticator never works *2026-06-29* Terrible ### 1/5 — Won’t scan *2026-03-17* The app was not recognizing the QR code on my desktop, when I tried to scan it. ### 1/5 — Closes mid game *2026-03-08* Total scam ### 1/5 — Funktioniert nicht *2026-02-28* Geld eingezahlt, QR-Code gescannt, Genster schliesst sich und nichts passiert. Support hat garkein Plan. Ganz schlimm ### 1/5 — Broken app *2026-02-22* Doesn’t work ### 1/5 — Scam!! *2026-02-20* Heading to court against them due to this app! Dont use & play on bet365! Lawsuit otw ## Most praised reviews (9 highest-rated) ### 5/5 — Marcos Alves *2025-11-04* Marquinhos ### 5/5 — 11wats *2025-10-22, version 8.18.1* 11wats ### 5/5 — Maroc *2025-09-24* Maroc ### 5/5 — Je n’arrive à scanne *2023-04-10* Je n’arrive pas a scanne ### 2/5 — Bet 366 *2025-01-01* O app toda vez dá erro e pede autenticação ### 2/5 — Seems to be broken *2024-01-19* Used this every time I need to bet, but now not reading the code…. How can I get round it???? ### 2/5 — Razoável *2023-07-18* Serve ### 2/5 — Goofy *2023-06-12, version 1.18* Cant scan its frozen ### 2/5 — Annoying *2023-01-26* You gotta leave your phone on so it can track your location but if your phone is off for too long it kicks you out mid game (you still get paid and everything which isn’t bad) just kinda annoying you can’t see what’s going on and takes a solid 30sec to get back on and it forgets your previous bets --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*