# betJACK - Ohio's Sportsbook — user reviews > 72 indexed App Store user reviews of betJACK by JACK ENTERTAINMENT LLC, rated 3.14/5 from 125 ratings. - Source: https://appshunter.io/ios/app/betjack-ohios-sportsbook/id1603482473/reviews - App overview in markdown: https://appshunter.io/ios/app/betjack-ohios-sportsbook/id1603482473.md - Rating breakdown: 5★ 57 · 4★ 6 · 3★ 3 · 2★ 7 · 1★ 47 ## What do users think of betJACK? Overall sentiment: negative **Pros** - 👍 Clean and sleek user interface design - 🎯 Extensive range of betting markets and options - ⚡ Smooth live betting experience - 💰 Generous promotions and daily offers - 🏠 Strong local Ohio branding and team focus - 📱 Easy to navigate for beginners - 🚀 Fast deposit and withdrawal process (when working) - 🎁 Alternate game lines customization - 👥 Responsive customer support (when available) - 🏆 Competitive odds on some sports **Cons** - 🔒 Account lockouts and access issues without explanation - 👎 Non-existent or unhelpful customer service - 🐛 Frequent app crashes and glitches - ⏱️ Slow and outdated platform performance - 🔐 Deceptive promotional practices and eligibility issues - 💸 Unfair odds pricing (juiced lines on non-NFL sports) - 🚫 Bets frequently locked or unable to place - 📵 Constant login and logout issues - ⚠️ Significant outages and downtime - 🔄 Inconsistent withdrawal processing times - ❌ Cash out feature unavailable or non-functional - 🎰 Worst odds compared to competitors - 🚷 Arbitrary betting limits imposed on users **Commonly reported bugs** - Login buttons not registering on iOS - White screen during account creation - Bets failing to place with 'Whoops something went wrong' error - Duplicate bets being placed unintentionally - Odds not displaying for extended periods - Parlay builder dropping out with more than 3-4 props - Dropdown menus not functioning in parlay builder - Geolocation verification system failures - Frequent unexpected logouts - Odds changing against user favor immediately after selection - Text not fitting properly on screen for MLB props - App freezing during live bet placement - Deposit processing errors across multiple payment methods **Most requested features** - Dark mode option - Live game score display during betting - Lower minimum parlay bet amounts ($5 instead of $10) - Apple Pay deposit option - PayPal integration - Jack casino card linking for deposits/withdrawals - In-app game statistics and player information - Alternative point options for props - Better parlay builder functionality - Easier access to promotional information - More accessible promotions page ## Newest reviews (10 of 72) ### 2/5 — Wish it were better *2025-02-23, version 2.5.4* Live bets are very frustrating to place (if you even can). Error messages and many locked odds. For this reason, I usually use BetMGM. Much smoother process. Also, now I have to receive a text with each log in. This is becoming too much. ### 3/5 — Slow and outdated *2024-12-15, version 2.5.2* This app is pretty bad. Can’t make parlays longer than 3-4 props without the app quitting. Can’t find promos you’ve opted into with ease. ### 1/5 — App is a scam *2024-10-23, version 2.5.1* DO NOT USE THIS SPORTSBOOK!!! The new user promotion is a scam… they make it difficult to get your bonus bets, cash out takes forever and the whole app itself is terrible. Do not waste your time on this app just stick to DraftKings or FanDuel, it’s not worth the time with this app ### 1/5 — WTH *2024-10-05, version 2.5.0* Why am i constantly being logged out??? So annoying!!!!! ### 1/5 — Lie about promos *2024-09-07, version 2.4.0* beware, they have often offered promos in ads and emails, only to pull the rug out of you when you try to opt in, as more often than not, you're not eligible for the promos. ### 5/5 — App keeps improving *2024-08-01, version 2.4.0* User interface is really solid and easy to navigate for someone who is just getting into sports and sports betting. And they always show love to the Ohio teams. I love it! ### 5/5 — The reason I bet wit Jack *2024-07-13, version 2.4.0* Sportsbook always gets packed for the UFC fights so instead of wasting time in line to cash my winnings, I just bet on their app. Instant withdrawals are a plus. ### 5/5 — Really solid app *2024-07-12* The app interface is really solid. Really speaks to the Ohio bettors and brand. Good daily promotional offers, always coming out with fresh and new content. Would highly recommend. **Developer response:** Greetings! We appreciate your feedback regarding our latest update to the betJACK app on iOS! Should you ever have any questions in the future, please feel free to reach out to us via email at support@betjack.com or Live Chat. ### 5/5 — Great Sportsbook *2024-07-12, version 2.4.0* I have bet on many sports books before and betJACK has my heart. Daily promotions, Great markets, and easy app to learn. Best sports book in Ohio! ### 1/5 — You are getting ripped off. *2024-06-16, version 2.4.0* I was an avid user of this app for quite some time. Wagered upwards of $30k here alone (and still came out on top somehow 😉). I felt the odds USED TO BE solid and I liked how my bets contributed towards my club jack rewards (1 point per $2 wagered on straights and 1 point per $1 wagered on parlays). I also think the look/feel is impressive for a smaller book, and the process of depositing/withdrawing is very easy. Then they got greedy. Something to keep in mind is that betjack outsources basically their entire platform from Kambi (the same third party provider that other apps like betrivers, Betparx, Bally bet, etc use). This includes layout, betting markets, and even the odds you are offered in these markets. As a result, all apps powered by Kambi should have identical odds, so for the user it’s mostly about which interface you like the most or which app is easiest to deposit/withdraw with. At least it should be. I’m not sure exactly when they started doing this, but I noticed a few days ago that the odds were a lot worse than they usually are. Turns out, all other Kambi clients still have the same fair odds… except for betjack, who recently decided to juice the prices on BOTH sides of their lines. I have absolutely no idea why they think this was a good idea. Maybe they were hoping people did not notice, but I did. The only exception I’ve observed is the NFL, where odds are still market priced. All other major sports require you to pay the betjack fee of getting your lines at -115 instead of -110 at another Kambi book. If you are using this app, just know you are getting ripped off. The club jack points are not worth losing 5% of your winnings. Until betjack fixes this, please use an app that gives you fair odds instead. ## Most critical reviews (10 lowest-rated) ### 1/5 — WARNING DO NOT USE THIS SPORTSBOOK!!! *2026-07-05, version 2.9.1* “Error” every time I try to withdraw. READ THE REVIEWS. ### 1/5 — Slow withdraws *2026-05-11, version 2.8.0* Withdraws are very inconsistent and slow and they can’t give any reason why they just say thank you for your patience ### 1/5 — Stole my money *2026-03-12, version 2.7.1* Had $200 in my account. All of a sudden my account is locked and their customer service is non existent. ### 1/5 — Stay far away *2025-10-05, version 2.7.0* This app is terrible. Their customer service is bad. They have a terrible interface. They have ongoing issues with their promos that they do not fix and they will tell you that you’re out of luck even if you show proof that it was on their system. ### 1/5 — Never offer anything to loyal customers. Never no bonus bets etc. *2025-07-18, version 2.6.0* Never offer any real bonus bets . Promotions are horrible on BetJack. Throw the whole app away. ### 1/5 — Don’t even bother *2025-07-15, version 2.6.0* Super inconsistent with withdraws and the platform is slow ### 1/5 — Always down *2025-06-30, version 2.5.4* Down at least 2 days a month significant outages. ### 1/5 — Unprofessional *2025-05-03, version 2.5.4* They took money out of my account than blocked me. Asked me for personal information once I sent it through they had their support team contact me and say they never got anything after I’ve sent my id , social and a picture of me . It was a whole scam and they still have yet to let me into my account ### 1/5 — Need lots of work *2024-12-03, version 2.5.2* Idk where do I start bruh! There’s absolutely nothing that u as a player want! No alternative points! Bets are often locked! No game stats! U gotta blindly bet or google it and then bet ! Wow there’s more but why waste my time smh ### 1/5 — Review *2024-10-25, version 2.5.1* A bit of glitches with the app. A lot of login issues. When you go to hit a play. The odds will change against your favor quite often. They got you right where they want you. And of course, the jack casino offers you the worst odds of any betting platform. ## Most praised reviews (10 highest-rated) ### 5/5 — W book *2026-05-21, version 2.9.0* Great support ### 5/5 — A Game-Changer for Sports Betting in Ohio *2024-12-07, version 2.5.2* I recently tried betJACK, and it’s a fantastic addition to Ohio’s online sportsbook landscape! The user interface is sleek and easy to navigate, making it perfect for both seasoned bettors and newcomers. The extensive range of betting markets, from major leagues to niche sports, keeps things exciting. The live betting feature is a highlight, adding an adrenaline rush to watching games. Plus, the customer service is responsive and helpful, and the promotions are generous. Overall, betJACK delivers an outstanding sports betting experience. Highly recommend it for anyone looking to elevate their game-day excitement! Five stars! ### 5/5 — Great app *2024-12-06, version 2.5.2* Best Sportsbook in Ohio ### 5/5 — Excellent Customer Support *2024-12-05, version 2.5.2* Had an issue with my account and was able to chat in and was assisted quickly and proficiently! Thank you! ### 5/5 — Great app! *2024-10-30, version 2.5.1* Love the app and how easy it is to navigate ### 5/5 — The best Sportsbook on the market *2024-10-18, version 2.5.1* the app looks clean and the UI is flawless. Also, the customer support team is so kind and very available during their office hours! Thank you betJACK ### 5/5 — Best Alternate Lines In The Game *2024-09-05, version 2.4.0* As an avid bettor, I am in tune with lines across multiple sportsbooks. Aside from being easy to use, having a great user interface and having specials geared toward the consumer, the alternate game lines are some of the best I’ve found anywhere. It makes for a fully customizable betting experience and allows me to make what I feel are the most informed decisions I can before I wager. ### 5/5 — Best App Around *2024-09-05, version 2.4.0* BetJack app is easy to use, easy to deposit and has a killer interface. This is the sport book / app of the future folks! ### 5/5 — betJACK app is THE CLE sports book app you want to have *2024-08-26, version 2.4.0* The team is super responsive with excellent customer service. Their boosts are great as are their player promos!!! Plenty of options for my needs. ### 5/5 — Awesome Design *2024-08-12, version 2.4.0* Sportsbook is really well designed and has all the local Cleveland teams as key features. Smooth UX and fast load times with a decent offering, arguably my favorite sportsbook in the state --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*