# BetMGM - Horse Racing Betting — user reviews > 21 indexed App Store user reviews of BetMGM by ROAR Digital, LLC, rated 4.30/5 from 219 ratings. - Source: https://appshunter.io/ios/app/betmgm-horse-racing-betting/id1572748189/reviews - App overview in markdown: https://appshunter.io/ios/app/betmgm-horse-racing-betting/id1572748189.md - Rating breakdown: 5★ 168 · 4★ 11 · 3★ 8 · 2★ 5 · 1★ 27 ## Newest reviews (7 of 21) ### 1/5 — Locked out *2024-08-18* Avoid using this app. I downloaded the app then made a deposit. I’ve been locked out and unable to make a withdrawal. Emailing tech support is useless, they will not try to resolve the issue, instead just respond with boilerplate garbage. Calling on the phone is no help. Those people are inexperienced and only tell you to send an email stating your issue. MGM will not attempt to resolve the issue and they ignore my request for a withdrawal. Use a different app. **Developer response:** Thanks for your review - If you have an issue with your account, please reach out to us on our socials via Facebook, Twitter or Instagram so we can look into it for you. ### 1/5 — Stole my money. *2024-03-13* There have been two occasions where this app has stolen money from me and it gets escalated to the relevant care team to no avail. I recently won a race that would’ve paid me $725 but the money was never deposited in my account. Overall I’m down about $1325 due to the app stealing my money and not depositing winnings into my racing account. I would never use this app and I really hope someone fixes my issue before I have to pursue legal action **Developer response:** Hello! We do apologize for any inconvenience in your experience. At your earliest convenience, please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt ### 1/5 — Bad app *2023-04-19* I had a winning trifecta tried to play Tampa Downs the app said I’m in a different country can’t bet and get this I’m in Florida 1 hour from Tampa Downs very disappointing cost me a hundred **Developer response:** Hi there! Thank you for reaching out. Please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt ### 1/5 — Worst racing app ever may be scam *2022-08-12* I deposited money over twenty four almost 36 hours ago and first off I still haven’t received when I do I will change but there 24/7 customer service is untrue then whoever does answer only before 5pm est they are outsourced in some other country literally just now hung up with me my opinion this is scam and may not actually be mgm ### 1/5 — Much Better Options *2022-02-16* Any horse racing app (TwinSpires, TVG, DRF) is better than this one. Won’t allow you to cancel a bet even if the horse scratches and the interface is clunky. **Developer response:** Hello! We greatly appreciate your feedback as we are always looking to enhance our player experience! Should you ever require assistance, please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt ### 1/5 — Not available in my state *2022-01-17, version 21.10.03* Online sports betting is legal in my state, but not a single app to do it. ### 1/5 — Doesn’t work *2021-11-11* Simply doesn’t work ! **Developer response:** Hello, TheNotoriousBig16! We do apologize for any inconvenience or confusion caused in your experience. If there is anything in particular, we can assist with or clarify, please contact our Customer Care team for further assistance. You can contact this team by going to the following link: https://bit.ly/3OYgkRt ## Most critical reviews (10 lowest-rated) ### 1/5 — No horse racing *2026-05-12* Arizona **Developer response:** Thank you for your feedback. We are sorry you could not find horse racing in Arizona. Could you tell us which device and app version you are using and any error messages you see so our team can investigate? Thank you for your help. ### 1/5 — Can’t update *2026-05-05* Update: developer said to uninstall and reinstall the app, that does not work and you are still stuck in the update horse but it takes you to Sportsbook. Went with dark horse. Keep saying I need to update the app and when I click on it, I go to the App Store and the only option is to open the app, there is no update. Guess I’ll delete it since I can’t login and place a horse bet. **Developer response:** Hi. Thanks for reaching out. For technical issues, we advise players to uninstall and reinstall the app. Please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt ### 1/5 — App glitch *2026-05-02* Upon installing and opening the app it states: “Important Update A new version of this app is available. Please download it from the App Store. New Version • New games available • More improvements and bug fixes” But clicking the Download Update button goes to the BetMGM Sportsbook App instead which is already at the latest version!!?? **Developer response:** Hi. Thanks for reaching out. For technical issues, we advise players to uninstall and reinstall the app. Please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt ### 1/5 — Keeps redirecting me to general bet site and cannot get into horse betting *2026-05-02* Terrible as I follow all options to try to use Horse Racing app. Will cancel all my MGMs and move on to better platform **Developer response:** Hi. Thanks for reaching out. For technical issues, we advise players to uninstall and reinstall the app. Please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt ### 1/5 — Doesn’t work *2026-05-02* It tells me to update and sends me to BetMGM not the horse racing **Developer response:** Hi. Thanks for reaching out. For technical issues, we advise players to uninstall and reinstall the app. Please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt ### 1/5 — No update *2026-05-02* App says there is an update available and I can’t open the app but the App Store shows no update and only option to open the app and again the app says update available. Even uninstalled and reinstalled and get same error… **Developer response:** Hi. Thanks for reaching out. For technical issues, we advise players to uninstall and reinstall the app. Please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt ### 1/5 — Broken *2026-05-02* App doesn’t open. Endless update loop redirecting to the Sportsbook App. Clean install and redownload did not fix. **Developer response:** Hi. Thanks for reaching out. For technical issues, we advise players to uninstall and reinstall the app. Please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt ### 1/5 — Broken *2026-04-11* Downloaded this app to bet on horses. Open the app and it tells me an update is needed. The update installs MGM Sportsbook where it’s not possible to bet on horses. Dumb. **Developer response:** Hi. We do apologize for any inconvenience. At your earliest convenience, please check that your device's geolocation services are enabled with permission for the BetMGM app and that the app is set to the state you are physically located in. If you have any additional questions or need further assistance, please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt ### 1/5 — Updates are very Problematic *2026-02-17* Every single time this company makes an update you’re screwed. Their offshore Indian developers make a mess of things every time. The latest is a forced update on horse racing that launches sports betting. It won’t allow me to move ahead on horse racing without sports which I can’t do in my state. I have a lot of money in my account which I cannot access. Be very wary of this app. **Developer response:** Thank you for your feedback. We are sorry for the trouble you experienced. Please contact our Customer Care team so we can investigate your account and help recover access to your funds. Use the Contact Us button at: https://bit.ly/3OYgkRt and include your account details and the state you are in. ### 1/5 — Won’t stay logged in *2025-11-14* The app will let you login and then immediately logged you back out and I can’t get my money off **Developer response:** Thank you for your feedback. We're sorry to hear about the trouble staying logged in and the difficulties accessing your funds. Please reach out to us on our socials via Facebook, Twitter or Instagram with more details so we can look into this for you. ## Most praised reviews (4 highest-rated) ### 5/5 — MGM is going down *2025-10-02* Amazing a big gigantic corporation, but the app is just terrible. There’s no update in it and keep freeze and wasting my time I went to Las Vegas hotel MGM got into a room on the 19th floor and India smell a suit issue asked to change the room they say I can’t because it’s already all done Non deal. It’s sad to see MGM going downhill likeuse to be one Of my favorite. Sadly, I sold the stock as well. That’s how I feel like the stock kept falling down everything falling down it just sad. ### 5/5 — The Pro’s know Flowlong *2024-05-04* Easy to use and accurate data. Horses, Fights, Flights Super High-Five for MGMBets GrandCasino w/ #StagTheNight 🐎🌬️ 🎲 🙌🏼🛫 ### 3/5 — Horse player *2021-12-31* Fairly easy to use and navigate does have some bugs need to be worked out. App will randomly kick you off for no reason then ur forced to sign back in. Occasionally when signing on it will immediately sign u off only way to fix it is to delete the app and to download it again. Other then this app is great. **Developer response:** Hello! We greatly appreciate your feedback as we are always looking to enhance our player experience! Should you ever require assistance, please reach out to our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button at the bottom of the page: https://bit.ly/3OYgkRt ### 2/5 — Not as clean and functional as others *2024-06-21* I wanted to like this. I really did. I haven’t enjoyed TVGs offering since FanDuel took over, and MGM has always been good for other stuff - but this just always feels clunky. It’s a wrap around the NYRA Bets platform and it just isn’t as crisp and functional as other offerings. Sometimes when you’re scrolling tracks, the window won’t scroll right and you’ve got to tap in the right spot to get it to scroll - sometimes it just hangs… It’s fine, but there’s better options for Horse Betting. **Developer response:** Thanks for your feedback on our app, if you have anything else you'd like us to know, please tell us on our socials through Facebook, Twitter or Instagram! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*