# BetMGM - Sportsbook & Casino — user reviews > 1,445 indexed App Store user reviews of BetMGM by BetMGM, rated 4.80/5 from 260,502 ratings. - Source: https://appshunter.io/ios/app/betmgm-sportsbook-and-casino/id1430875409/reviews - App overview in markdown: https://appshunter.io/ios/app/betmgm-sportsbook-and-casino/id1430875409.md - Rating breakdown: 5★ 225,852 · 4★ 20,888 · 3★ 5,574 · 2★ 1,374 · 1★ 6,814 ## What do users think of BetMGM? Overall sentiment: negative **Pros** - 🚀 Great features and bonuses - 👍 User-friendly interface - 🤝 Seamless integration with MGM Rewards **Cons** - 🐛 Frequent bugs and glitches - 💸 Deceptive promotional practices - 🤬 Terrible customer service - 🔒 Security and withdrawal issues - 🚫 Restricted betting options and markets **Commonly reported bugs** - App crashes and freezes - Geolocation errors preventing bets - Disappearing bets and winnings - Withdrawal restrictions and delays **Most requested features** - Expanded betting markets and prop options - Improved live betting experience - Faster and more reliable payouts ## Newest reviews (17 of 1,445) ### 1/5 — Scammed *2026-08-24, version 26.08.04* I won a bet and didn’t get paid ### 1/5 — Bonus Rewards Not True *2026-08-23, version 26.08.04* If you withdraw you need to cash out to the cashier personally lol and the rewards when your bet wins it not true … CLICKBAIT ### 1/5 — Inoperable in Las Vegas *2026-08-22, version 26.08.04* Came to Vegas to sports bet. Errors getting registered, help desk onsite at casino provided zero help as well. ### 1/5 — Scam!!! *2026-08-22, version 26.08.04* This is by far one of the worst casino apps! I understand it’s a risk when gambling. If you don’t have it lose you shouldn’t play. However, to lose $425 in 30 days NO return is absurd! A few bucks here and there! I’ve played FanDuel and Michigan Lottery and both have been nothing like this!!! They say RING is an algorithm that uses unpredictable results. Well the results are in their favor!! I mean spin after spin and not one BONUS ROUND! I have never had that happen! I couldn’t even win nothing using the $25 bonus they gave! There has got to be a class action lawsuit formed! I’m trying to find the group on Facebook where everyone is going to petition for this casino to be looked into. I know about the Michigan Attorney General. I also deleted the app! ### 2/5 — No void on injuries in first minute *2026-08-22, version 26.08.04* They do not void the line if player gets injured in first minute of the game.They need to update that then I will be back to use app. ### 2/5 — Chumba was better *2026-08-22, version 26.08.04* Completely pointless it takes your money gives very little back and you’re rarely win anything no matter how much you spend not worth it ### 1/5 — Latency *2026-08-21, version 26.08.04* Very high latency. Also, the search tool is not helpful at all. On FanDuel, you can type in a players last night and it will populate. Half the names I searched, don’t even show. ### 1/5 — Trash *2026-08-21, version 26.08.04* MGM use to be the best online casino. It sucks now. The promotions are terrible, the app runs horrible, the games seem super rigged and unfair and the sportsbook looks and feels like a bottom tier sportsbook. Very disappointing to say the least. ### 1/5 — trashA$$ app *2026-08-20, version 26.08.04* trashA$$ app and people. Worst of the worst human beings work here, ### 1/5 — Don’t download this app *2026-08-19, version 26.08.04* This app will try to steal your money. Even when your suppose to be awarded free parts of the casino spins, it glitches and forces you to restart the game, therefore not granting you the spins. ### 1/5 — Poor withdrawal process *2026-08-19, version 26.08.04* This app in terms of others that allow for you to withdraw money is very much on the slower side. ### 1/5 — Lose your money here *2026-08-18, version 26.08.04* MGM casino online is a scam. They do not pay out major bonuses on several games even with thousands of dollars put through them. Go anywhere else ### 4/5 — Logs you out to fast *2026-08-18, version 26.08.04* Logs you out to fast. If you want to check things before betting ### 2/5 — App issues *2026-08-18, version 26.08.04* So many app glitches in the last week. Keeps closing my games with a location issue both on and off wifi. My service is good otherwise. Games keep restarting saying "something went wrong". ### 1/5 — Slower than pond water *2026-08-17, version 26.07.02* Absolutely the worst sports betting platform currently available. MGM this is embarrassing. I spent 10 minutes trying to make a money line three different times today. It’s good, because I sent my money to the Caesar’s Sportsbook. ### 1/5 — This app is becoming worse than ever *2026-08-17, version 26.07.02* I have been using the MGM casino since it launched in Michigan and it is slowly becoming worse and worse all the time now only is the app poorly functioning with constant crashes and glitches and just a overall slow loading time. I literally can’t just depend on this app, failing in one way or another not to mention the wind to loss rate is exceptionally terrible compared to the other apps of this class I would recommend playing at literally any other casino besides this if you’re looking to have a good time ### 1/5 — trashA$$ app *2026-08-16, version 26.07.02* trashA$$ app and people ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t ever put your money on this app *2026-08-27, version 26.08.04* Don’t do it ### 1/5 — MGM Only Allows “Losers” *2026-08-26, version 26.08.04* If you show any propensity AT ALL of being a winning gambler, they will limit you. So, when you place a wager, they stop the wager from going through, and “offer” you an amount you can place on the wager, usually less than $1.00. If you bet a lot with MGM and they don’t limit you, re think your strategy ### 1/5 — Worst Site To Withdrawl *2026-08-26, version 26.08.04* They allow you to deposit no questions asked. As soon as you want to withdraw they want all these requirements. I’m trying to withdrawl in to PayPal and I sent them all the info required! What mgm wants doesnt exist in PayPal. Why not require this info before deposit my hard earned money? Ridiculous! I live in Cali and just visiting. I have to go home soon and will leave my money behind. Never bet before. Never will again! ### 1/5 — -.- *2026-08-25, version 26.08.04* -.- ### 1/5 — Stealing money *2026-08-25, version 26.08.04* They steal money. Watch out for these creeps. They will say you owe money. They will let you play games to win the money. Then, once your balance is cleared and you try to play with your cash, suddenly, the system will collect the cash and you don’t get to use it to play any games. Reported them to the PA gaming control board. Got a full refund for one of my transactions and am working on the second refund. Don’t waste your time on these creeps or the Borgata. They will also alter the game and keep refreshing it while you play. Stupid trash from a stupid casino ### 1/5 — Trash *2026-08-25, version 26.08.04* How can you play for over 30 minutes and not get one bonus? Slots do not play like that in the casino because they are being monitored. These online casino games are literally cheating people out of money and getting away with it. MGM use to be the best online casino. ### 1/5 — Disappointed *2026-08-25, version 26.08.04* BetMGM had recently become my favorite sportsbook, but this experience has seriously damaged my trust in them. I placed a $999 wager on Under 2.5 runs in the first three innings. Only two runs were scored through three complete innings, yet the wager was incorrectly graded as a loss. Support acknowledged the mistake, confirmed that the bet should be regraded as a win, and told me the process could take 24–72 hours. Until the full corrected payout is credited to my account, I will not deposit or place another wager with BetMGM. I will update this review once the situation is resolved. ### 1/5 — WTF *2026-08-25, version 26.08.04* Have to delete the app every friggin day now. Will NOT STAY logged in. Keeps kicking me out. FIX THIS!!!! ### 1/5 — Do not download in Vegas *2026-08-24, version 26.08.04* Got scammed by MGM. Downloaded, deposited and bet $250 assuming the no sweat up to $250 back in bet credit would follow me back home (AZ). IT DOES NOT! Bonus can only be used in Vegas. Deleting app now. ### 1/5 — Poor customer service *2026-08-24, version 26.08.04* I had opt into a casino promo that states Get $25 when you wager $25” as well as the claw grab that’s allows you to play after wagering $25. After wagering almost $40+ I still did not receive the $25 or was “eligible” for the claw game. I contacted consumer service and actually had a representative leave the chat without responding. I tried calling and number was that is available for 24/7 service and apparently they were closed. I sent screenshots/ screen videos or proof and after 48 hours the issue was still not resolved. Overall experience with customer service has lead me to delete my account. I highly recommend not using this app. PS- the daily bonus for free picks only allows you to cash out after you wager an $30+ with a $3 / 20 cents per bet so chances of winning are slim to none. SCAM ## Most praised reviews (10 highest-rated) ### 5/5 — Bets *2026-08-25, version 26.08.04* Love my Free bets ### 5/5 — Love this app *2026-08-23, version 26.08.04* Love this app. Wish I had some better rewards and offers though ! ### 5/5 — BET MGM *2026-08-18, version 26.08.04* Best Odds Great App!!! ### 5/5 — Scam do not spend money on here *2026-08-13, version 26.07.02* When I tried to bet365 for something it wouldn’t let me in the game was glitching and the service was bad. I don’t know it had to be something wrong with the app because my connection on my end was perfectly fine and I wanted to mention that when I added some money and I did win when I went to withdrawal, it took my money and didn’t offer me a refund or I never got the money back withdraw none of that. They just took the money. ### 5/5 — TOP TIER *2026-08-13, version 26.07.02* My favorite betting app 🍀 ### 5/5 — Amazing *2026-08-09, version 26.07.02* Easy to use with so many options, quick deposit and withdraw. ### 5/5 — Don’t fight it BETMGM best of all time *2026-08-06, version 26.07.02* Don’t fight it BETMGM best of all time ### 5/5 — Lo mejor *2026-08-05, version 26.07.02* Las tienes toda 🔥🔥🔥🔥🔥 ### 5/5 — phenomenal *2026-08-03, version 26.07.02* betmgm is the truth. highly recommend ### 5/5 — The Best AppBet *2026-08-01, version 26.07.02* The Best AppBet 🔥🔥🔥🔥 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*