# BetterHelp - Therapy — user reviews > 3,093 indexed App Store user reviews of BetterHelp by BetterHelp, rated 4.80/5 from 149,100 ratings. - Source: https://appshunter.io/ios/app/betterhelp-therapy/id995252384/reviews - App overview in markdown: https://appshunter.io/ios/app/betterhelp-therapy/id995252384.md - Rating breakdown: 5★ 132,948 · 4★ 11,221 · 3★ 1,228 · 2★ 510 · 1★ 3,193 ## What do users think of BetterHelp? Overall sentiment: positive **Pros** - 👍 Convenient and accessible therapy - 🚀 Quick matching with therapists - 💬 Ability to message therapist anytime - 📝 Helpful journaling and worksheets - 🤗 Supportive and understanding therapists - 🌍 Accessible from anywhere **Cons** - 💰 Expensive for some users - 🕰️ Incompatible time zones for some users - 🔄 Difficulty switching therapists at times - 🔌 Technical issues with app and video calls - 🤷‍♀️ Inconsistent quality of therapists **Commonly reported bugs** - App crashes and freezes - Video call disconnections - Billing and subscription issues **Most requested features** - More affordable pricing options - Availability of therapists in different time zones - Easier process for switching therapists - Improved video call and app stability - Better screening and training for therapists ## Newest reviews (18 of 3,093) ### 5/5 — Wonderful *2026-08-25, version 23.0.0* So highly recommend. Love the system. It’s easy to navigate and the therapist is great ### 5/5 — First Sesh *2026-08-24, version 23.0.0* I have an immense weight already lifted from my spirit. I really love this!! I've only been to one other therapist for a couple of weeks. That was 12 years ago. So much has happened since then, and I am so happy that I reached out to BetterHelp because I feel like I can actualize some goals and promises to myself that were lost long ago. ### 5/5 — Therapy that doesn’t feel cheap! *2026-08-24, version 23.0.0* I am really so glad to have found doctor Shanta. I was going to give up on finding a good therapist match but I am glad I came back. The pricing is so affordable for the service and I am forever grateful to better help for this initiative ### 5/5 — Totally recommend *2026-08-24, version 23.0.0* I have been looking for a good therapist forever. I have been in person multiple times. I have never tried an online situation and I love it. It is amazing. I only pay $175 a month about. Which is way cheaper to me than other therapy and that is all out-of-pocket no insurance coverage or anything. Which is great for me in this situation I am I felt like they were very understanding and listen to me very much. All I would 100% recommend. ### 5/5 — 1st Therapy Session *2026-08-24, version 23.0.0* Today was my first session with Dr. Arthur. Great conversation! The initial ice breaker and getting to know of each other. I look forward to our next session and getting to the root causes, as well as coming up with good coping skills. ### 5/5 — App with broad range of services *2026-08-24, version 23.0.0* Better help is like a counseling center with private and group sessions along with classes and self development tools. ### 5/5 — Do yourself a favor. *2026-08-24, version 23.0.0* This has gotta be one of the best therapy platforms out please invest in your own mental health and download this app and get yourself a therapist today. ### 5/5 — It’s just gets better *2026-08-23, version 23.0.0* I found the process so thought provoking… I feel it’s slowly covering areas that have led to my need to therapy … l am exploring and at the whole of me… not just my issues …. ### 5/5 — About Time!! *2026-08-22, version 23.0.0* Just finished my first session. I already feel a little lighter being able to get some stuff talked out. So convenient and reassuring you have someone to reach out to in your most vulnerable moments at the touch of you hands. Highly recommend. ### 5/5 — My thoughts on Better Help *2026-08-22, version 23.0.0* In my journey with therapy, I have had the option to work with a therapist in my own community and in person. The main struggle that I’ve had with that is simply the fact that they can go from providing consistent support to no longer being available. Better Help has been not only a far more convenient method to connect with a real therapist., it has connected me with someone who I can strongly relate to and be supported by. I use the app all the time and it’s a very helpful tool to keep track of regularly rescheduling sessions that I can rely on and also a great place to keep questions prompts and worksheets and other material materials that are assisting me on a weekly basis in my own therapy journey. Better Help has been the best experience that I’ve ever had with any form of personal therapy. 11 out of 10 would highly recommend.! ### 5/5 — Supportive, professional and respectful therapy *2026-08-22, version 23.0.0* An incredible way to navigate through some areas of my life which needed some extra attention and awareness ### 5/5 — Need help *2026-08-22, version 23.0.0* This was my first time trying all this my therapist seems great. I look forward to working with her more. ### 5/5 — Marie Hayes *2026-08-22, version 23.0.0* A very informative lady who listens to issues and offers fabulous ideas to help calm different situations. ### 5/5 — Wonderful!! *2026-08-21, version 23.0.0* I’ve tried so many different counselors and BetterHelp has delivered on making it so easy to find someone that matches up with my goals and personality. I was able to do so quickly, and the results have been so good for me. I am in a much better place now than I was two months ago thanks to my counselor Andrea. ### 5/5 — Perfect *2026-08-21, version 23.0.0* Wow! Wish I did this sooner ### 5/5 — Best help *2026-08-21, version 23.0.0* I have really enjoyed having someone to talk to that doesn’t judge and gives me things to think about so I can make life decisions. I feel empowered when I walk away from my sessions ### 5/5 — Easiest Therapy *2026-08-21, version 23.0.0* I a love this app! Therapy is easy to schedule and no office to go to. Therapist are kind and understanding! Highly recommend! ### 4/5 — Works for me *2026-08-21, version 23.0.0* Was weary at first but it is all pretty seamless and straightforward getting connected and matched with a good fit for me. ## Most critical reviews (10 lowest-rated) ### 1/5 — DON’T WASTE YOUR TIME *2026-08-26, version 23.0.0* They currently have an active lawsuit against them for leaking private patient data! Before I learned this, I couldn’t even get an appointment because they don’t take my insurance or my husband’s. Without insurance, it’s not affordable. ### 1/5 — Stay away and find your own therapist *2026-08-22, version 23.0.0* Forcing people to a pre payment of almost £300 before you’ve even discussed with a therapist, is not the way to go..There is no flexibility, maybe I can only afford once a month or twice, why forcing me to a monthly subscription. I won’t be recommending this to anyone… plus you get no choice in the therapist… ### 1/5 — Don’t do it *2026-08-21, version 23.0.0* Please I paid so much money to get a therapist that don’t do shjt for me legit just read script took away my whole month rent don’t do it ### 1/5 — Charged after Canceling *2026-08-19, version 23.0.0* I paid for July and canceled. I was charged again this month. I’m furious. ### 1/5 — If I could give 0 I would. *2026-08-19, version 23.0.0* Be careful. They will charge you the copay and then 2 weeks latter charge you double what your copay is even when you have only had one appointment. Oh and don’t try to call the number on the receipt for help you’ll just talk to someone who will leave a message for someone else to call you back in 1-2 days with 0 help. Horrible. Suppose to be a helpful place but honestly causes more stress than it helps with. Will not be using again once I finally hear back. ### 1/5 — Scammers *2026-08-19, version 23.0.0* After my therapist was a no show TWICE, I was charged $50 for canceling without the option of rescheduling. Never got help, out $50 and whatever they charge me as a monthly fee, which I will have to dispute! Wish I never found them!!!!!!! ### 1/5 — Terrible *2026-08-18, version 23.0.0* I tried to leave a review within their app - I literally said it was too expensive. As soon as I started writing negative comments it blocked me from submitting it. Disgusting. Especially for people in need. ### 1/5 — Watch for unexpected charges *2026-08-14, version 23.0.0* I was told upon signing up that my sessions were completely covered by insurance. Turns out only the first two sessions are covered but BetterHelp didn’t give me any kind of disclosure that I would start being charged. Now they’ve racked up $500 in payments that I now unexpectedly have to pay. They also make it incredibly hard to cancel as well. I have contacted them twice for a refund and cancellation and they will not answer and cancel my account so I can stop getting charged for services I no longer want. Thank you BetterHelp for the added stress in my life truly. I highly do not recommend this app ### 1/5 — No Help *2026-08-13, version 23.0.0* No way to change insurance on the app or site. Submitted your contact form for help. No response. Tweeted you, no response. Found your number online and called. All they can do is send another contact form for me. Therapist attempted to reach out for help, no response. No longer using your platform. ### 1/5 — Watch for unexpected charges *2026-08-09, version 23.0.0* I was told upon signing up that my sessions were completely covered by insurance. Turns out only the first two sessions are covered but BetterHelp didn’t give me any kind of disclosure that I would start being charged. Now they’ve racked up $500 in payments that I now unexpectedly have to pay. They also make it incredibly hard to cancel as well. I also have an unexplained $160 charge to my bank despite not having any sessions the last 2 weeks. Thanks for the added stress. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-08-26, version 23.0.0* Great! I can schedule and talk to any time ### 5/5 — Sessions *2026-08-26, version 23.0.0* Great Find and Great Therapy ### 5/5 — Quick & Easy *2026-08-26, version 23.0.0* I was feeling distress and it was nice to be able to connect with help easily ### 5/5 — Great stuff !! *2026-08-25, version 23.0.0* I’m working with my second Therapist on BetterHelp, and she’s wonderful. I highly recommend these folks to help anyone work on their mental health issues. ### 5/5 — First Therapist SO AWESOME *2026-08-25, version 23.0.0* Cant wait for the next session ### 5/5 — Very therapeutic. *2026-08-25, version 23.0.0* Very therapeutic. Much needed. Option of therapist to fit the needs of all is available. Easy use app. Everything is categorized. ### 5/5 — Great App *2026-08-25, version 23.0.0* Very easy to use, love the tools at the bottom. ### 5/5 — First visit *2026-08-25, version 23.0.0* I thought about it, then I took the step and tested the waters, I would consider better help as an option to help out you, (if you were me), even if your on the fence cause I’ve been and it feels good and scary. It cost me 90, but I want help and we said we’re gonna try it! So we’re trying it! Ps wil keep updating reviews! ( it can only get better!) ### 5/5 — 1’st Session *2026-08-25, version 23.0.0* First time using online therapy- easy process and did a great job matching me with a therapist. ### 5/5 — Mental disorders and relationships *2026-08-25, version 23.0.0* This program has helped me in just one month more than years of office counseling/therapy. I’m getting tools that I can apply. Homework to act instead of only being acted upon. I’m learning new perspectives and meanings to the events I’ve lived. The information I’m being exposed to is easy to share with others, thus I feel I can improve myself and also help others in their situations. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*