# BetterRoaming: eSIM for Travel — user reviews > 23 indexed App Store user reviews of BetterRoaming by Truphone Limited, rated 2.80/5 from 13 ratings. - Source: https://appshunter.io/ios/app/betterroaming-esim-for-travel/id6451405737/reviews - App overview in markdown: https://appshunter.io/ios/app/betterroaming-esim-for-travel/id6451405737.md - Rating breakdown: 5★ 6 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 7 ## Newest reviews (6 of 23) ### 1/5 — Keine Verwaltung der eSIM *2024-12-30, version 1.3.3* Wollte darüber die eSIM für meinen Sohn steuern. Das klappt nicht. ### 1/5 — No plans *2024-11-10* App error. Not worth downloading. ### 1/5 — Rubbish *2024-10-14* I want to put this on my Apple Watch but I can’t because they say they support it but it does not work ### 1/5 — Wollte meine e-sim für die Apple Watch verwalten *2024-10-12, version 1.3.2* Dachte ich könnte über diese App die eSIM für meine Apple Watch mit Familien Konfiguration verwalten. Das klappte leider nicht. Zur Funktion zur eSIM fürs Reisen kann ich nichts sagen. ### 1/5 — registration necessary *2024-09-21, version 1.3.1* useless app as a registration is necessary to see data usage. for buying the sim you don’t need a registration. ### 1/5 — Broken. Can’t log in. *2024-06-12* The app just tells me my login is incorrect even though this same login works on the website. **Developer response:** Hello Samsquash Milkshake, thank you for your review! We’re sorry to hear our service didn’t meet your expectations. If you ever find yourself in a similar situation, our support team is always happy to help, and can be reached through https://support.jira.1global.com/helpcenter/BetterRoaming/ ## Most critical reviews (10 lowest-rated) ### 1/5 — e-sim don’t work *2026-05-19, version 1.7.2* e-sim not work - scam! ### 1/5 — СКАМ! *2026-05-19, version 1.7.2* Купил е-сим, для поездки в Монако. е-сим не работала минуты, от слова СОВСЕМ! Жалко потраченное время на регистрацию и оплату… ### 1/5 — App and website not synced *2026-01-31, version 1.6.4* I downloaded the app and logged in and generated an eSIM then noticed the plans were different to the website. I then logged into the website and got the plan. But I now notice the website and app are both logged in with my email account but the app doesn’t show my plan, it seems to be a different account. I’m not sure if I should delete the app account as it might delete the plan I’ve bought and paid for. I’ve tried logging out and logging in. ### 1/5 — Doesn’t work *2026-01-18, version 1.6.3* It was supposed to let you use it with no Wi-Fi, but we did a test and it didn’t work ( PLEASE FIX) ### 1/5 — 100% fraud *2025-10-14, version 1.6.1* Pure fraud @ scam. Do not install. ### 1/5 — NEVER BUY THIS SERVICE *2025-08-29, version 1.5.2* NEVER BUY THIS SERVICE. THIS A FRAUD. They only get your money and you end up with packages which never gets activation. Even worst they don’t care if you raise a ticket. Tickets stays there 4 days without no solution. They asked same question every day. Pretending that they work on ticket. You get ONLY PAIN. PAYMENT FOR HEADACHE!!!! ### 1/5 — Not able to log in *2025-08-08, version 1.5.1* I'm not able to log in with Apple account. Had to use browser and using browser I was able to log in with Apple account. ### 1/5 — Did not receive any number *2025-06-18* I paid for eSIM number and don’t receive any number pls get back to me and help me look into it **Developer response:** Hello iPriest..sky, thank you for your review! Our BetterRoaming App and BetterRoaming Smartphone plans do not come with a phone number associated, since they are a data only service. You just need to download the eSIM, choose your plan, and it’ll be ready to use. You can find the instructions on our website’s FAQ page https://www.betterroaming.com/support/ or contact our support team through https://support.jira.1global.com/helpcenter/BetterRoaming/ ### 1/5 — Keine Funktion- kein Support *2025-04-18, version 1.4.3* eSim für die Türkei gekauft, in Deutschland installiert, keine Funktion, kein Netz in der Türkei, Mehrfach den Support kontaktiert, keine Reaktion. 10 EUR verschenkt. Airalo installiert und gut ### 1/5 — Does not work, money lost. *2025-02-05, version 1.4.3* After successful purchase of plan in european country, that plan does NOT appear in the app. Support does not exist. ## Most praised reviews (7 highest-rated) ### 5/5 — Betteroaming *2026-03-18, version 1.6.4* Perfect for traveling. Easy and smooth to use. ### 5/5 — Insgesamt sehr zufrieden *2025-07-14, version 1.4.3* Faire preise, super service und intuitive Bedienung:) ### 5/5 — Super *2025-03-25, version 1.4.3* Hat einwandfrei funktioniert nutze es nun schon zum wiederholten mal im Ausland. Easy sogar ApplePay geht zum buchen einfacher gehts nicht. ### 5/5 — Very Fast. Affordable Price *2024-11-30* I couldn’t afford data from big companies in Canada like Bell and Rogers so decided to look around for eSIM even though I’m not travelling. Better Roaming is very fast! Faster than the store WiFI! I was very impressed. I suggest you to look into Better Roaming. ### 5/5 — Excellent App !! *2024-06-19, version 1.1.7* Friend recommended me to use this app for my trip London. Worked smoothly, no issues whatsoever. ### 2/5 — Very hard to setup for Apple Watch *2026-08-16, version 1.7.4* What they don’t tell you: their iPhone app is for phone eSIM only, you need to sign in by the browser only for Watch eSIM, the app and the browser login are not connected. If it doesn’t work, uninstall reinstall unpair the watch repair the watch until it connects, the the Apple Watch has two distinct set ups, standalone or as a family watch, it has to be set up as a family watch for better to work, they don’t explain this anywhere clearly. Poor support, when you email the support email address they reply a day later asking you to log a ticket. ### 2/5 — Billig, aber nicht günstig *2025-05-16, version 1.4.3* Nutzung mit iPhone 13 Pro für 2 Tage in Monaco Die Installation war insgesamt problemlos möglich, wobei die „App“ Einstellungen des iPhone nach dem Aktiveren der eSIM bzw. Leitung extrem träge wurden und einmal sogar abgestürzt sind. Nutzung in Monaco war leider weniger gut. - Trotz gutem Empfangs wurde keine Datenverbindung aufgebaut, manchmal half eine manuelle Netzwahl, manchmal aber auch nichts. - oft mitten in Monaco kein Empfang (obwohl die andere Leitung vollen Empfang für Monaco Telekom zeigte). Welches Netz BetterRoaming nutzt ist unklar. Keine offline FAQs in der App, nur Email, was ohne Empfang dann leider wenig hilfreich ist. Wie oben geschrieben, billiger, aber am Ende nicht günstig, weil man viel Zeit investiert und ggf. ein öffentliches WLAN nutzen muss. Das funktioniert mit anderen Anbietern für ein paar Euro mehr deutlich besser und stressfreier. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*