# BetterVet — The better vet care experience > Mobile veterinary services and pet healthcare management app. (iPhone/iPad app by Better Vet LLC.) - Source: https://appshunter.io/ios/app/bettervet/id1532107359 (this page in markdown: same URL + `.md`) - Developer: [Better Vet LLC](https://appshunter.io/developer/1532107361) - Category: Medical - Price: Free - Rating: 4.28/5 from 135 App Store ratings · 46 written reviews indexed - Age rating: 12+ - Requires: iOS 13.0 · 47 MB - Languages: English - Released: 2020-10-03 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/bettervet/id1532107359/reviews.md ## What is BetterVet? At BetterVet, every pet is a VIP. That’s why our mobile veterinarians visit pets in their favorite place - at home! With our convenient app, we empower pet parents to access veterinary resources and in-home care quickly and easily with just a few taps. With the BetterVet app, you can: •Schedule an in-home visit •Connect with a veterinarian online •Manage your pet’s medical records and wellness needs •Shop at our online pharmacy ## Key features - Schedule in-home vet visits - Connect with veterinarians online - Manage pet medical records - Shop at online pharmacy - Access veterinary resources ## Recent user reviews (10 of 46) All indexed reviews: https://appshunter.io/ios/app/bettervet/id1532107359/reviews.md ### 1/5 — Liked it more when it was not owned by The Vets *2025-07-21, version 2.1.5* BetterVet was great. A vet that visits your home in NYC? Yes please. Then they got bought by The Vets and no longer offered services in NYC for some reason. I checked out their prices and they are insanely high. Much higher than BV. It’s a shame that BV is no more. I really liked my vet and vet tech. ### 1/5 — What happened to this great app? *2025-05-04* We used to love bettervet and recommended it to so many friends but it’s become so buggy and is basically impossible to use since the merger, customer support does not respond to any requests for help. I had to cancel my subscription because I literally couldn’t book an appointment without the failing to load the scheduling workflow 99% of the time. Super disappointed as bettervet used to be an absolute lifesaver. ### 2/5 — Something changed *2025-04-11, version 2.0.22* When I received my notification it was time for my dog’s annual vaccines, the app stopped working and I can’t book an appointment. I see a screen with grey flashing boxes like it’s trying to populate, but nothing happens. Hope they fix this soon… ### 1/5 — Much regret! *2025-02-26, version 2.0.22* They are awful at responding! It’s absolutely infuriating. The app always give a bot and I’ve been waiting over 30 minutes for the bot to reply on the app. Also tried calling and had to leave a message and no reply to that either. They are the WORST!! ### 1/5 — Use for well care only. *2024-07-22, version 2.0.22* This is both the most expensive and worst vet care I have ever had. You can’t call or talk to your vet on the phone, only via email and only if they email you first. If they go out of town, your email isn’t answered until they get back and there isn’t any kind of auto reply they are out of town. Their support is a chat bot. ### 5/5 — An aggressive cat is now a happy cat. *2024-07-08* After nerves racking visits to the vet with a fearful and aggressive cat, I decided to try Better Vet. I could not even give the cat gabapentin. I was advised to keep the cat in a safe and closed room so I placed her in the bathroom just prior to the arrival. I was fearful that the cat would get out of hand and there would be another stressful situation for both cat and vet and vet assistant. However, all went smoothly! Dr Ashley and her able assistant both went into the tiny bathroom where my cat was sequestered while I awaited out in the living room expecting the worst, which never happened! They were able to calm the cat and administer the injections as well as remove a clump of matted fur, all with no feline drama! In less than 10 minutes, all left the bathroom happy, with the cat sauntering out with her tail in the air and rubbing against both the vet and the assistant! It was a bit more expensive than loading up the cat and then taking the cat out to a vey, but so very worth it!! Thank you very much Dr Ashley and your lovely assistant for making both my day and my cat’s day so stress free!! ### 1/5 — Awful service *2024-05-22, version 2.0.21* Will overcharge you without concent, medical records are deliberately difficult to get, etc. Never again. ### 2/5 — Used to love but now it won’t load *2024-02-14, version 2.0.16* For three days now, the app says “Hello, Undefined!” And the appointment types won’t load making this useless. Guess I’ll be using a different vet from now on! ### 2/5 — Warning: You can’t choose your vet *2024-01-20* My wonderful mobile home visit vet merged into BetterVet a year a lbs a half ago, which made me trust BetterVet. It seems like a good idea and concept: easy to schedule, subscription model, but when it comes down to it, if your beloved creature is sick, you may get random folks, from anywhere in the world, if online, and anywhere in the region, if in person, as your visiting vets and vet techs. The vets and techs have been helpful, but there’s no continuity between providers-so no history or rapport is built between the vet and animal or vet and you. The only consistency in my experience is many items being suggested for purchase that make it seem like they have a mandate to sell for kickbacks from certain brands. The vets and techs also seem they may be overworked. They always seem harried, like they’re having to operate in a system that doesn’t support them well. It’s really a bummer. I’m not even able to request the vet I used to have. The result is this very convenient thing is an alienatingly impersonal experience where quality of care compromised. I get the feeling they match techs and vets at random so the care team may be perfect strangers when they come to you, and it shows in difficult communication between them, or just in the ways they have to negotiate how to do things. I really wish this worked, but it’s just too big, it seems. ### 1/5 — App crashes / poor customer support *2023-11-12* I'm extremely disappointed with this app. Despite its promising features, it constantly crashes on my phone, making it practically unusable. I've tried reinstalling and updating, but nothing seems to work. What's even more frustrating is the lack of response from customer support. I've reached out multiple times regarding these issues, but have received no assistance or even acknowledgment of my concerns. It's disheartening to see such potential wasted due to poor technical performance and customer service neglect. I can't recommend this app under these circumstances. ## Frequently asked questions about BetterVet ### What services does this app offer? This app allows you to schedule in-home veterinary visits for your pet. You can also connect with a veterinarian online, manage your pet's medical records and wellness needs, and shop for medications through its online pharmacy. ### How does the in-home vet visit work? The app empowers pet parents to access veterinary resources and in-home care quickly and easily. You can schedule a veterinarian to visit your pet in their favorite place – at home. ### Is there a cost to use the app? The provided information indicates the app itself is free to download and use. Costs would be associated with veterinary services rendered and any purchases made from the online pharmacy. ### What are the benefits of using this app for pet care? The app offers convenience by bringing veterinary care to your home, saving you travel time. It also provides easy access to your pet's medical history, online consultations, and a convenient way to purchase pet medications. ## Version history (last 5 releases) ### 2.1.5 — 2025-07-16 - new pharma section ### 2.0.22 — 2024-07-16 Bug fixes and performance improvements. ### 2.0.21 — 2024-04-08 Bug fixes and performance improvements. ### 2.0.20 — 2024-03-27 Bug fixes and performance improvements. ### 2.0.19 — 2024-03-15 Bug fixes and performance improvements. ## More apps by Better Vet LLC - [BV Care Providers](https://appshunter.io/ios/app/bv-care-providers/id6462455456) All apps by Better Vet LLC: https://appshunter.io/developer/1532107361 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*