# Bewakoof- Fashion Shopping App — user reviews > 34 indexed App Store user reviews of Bewakoof by Bewakoof brands Pvt. Ltd., rated 4.40/5 from 72 ratings. - Source: https://appshunter.io/ios/app/bewakoof-fashion-shopping-app/id1100190514/reviews - App overview in markdown: https://appshunter.io/ios/app/bewakoof-fashion-shopping-app/id1100190514.md - Rating breakdown: 5★ 52 · 4★ 11 · 3★ 1 · 2★ 2 · 1★ 6 ## Newest reviews (12 of 34) ### 1/5 — Dispute *2024-07-06* Worst app please don’t purchase any of the product if your not well known to your products as they do not have any return policy or customer care to solve the issue you will just waste your money as the product won’t be useful at all ,I had purchased a trousers which was twice the size bigger then the actual size when I placed the return the delivery executive cancelled the order saying the EN number provided by company is wrong I tried every possibility to contact the brand through email Instagram and also their app but I had no proper response on Instagram I received I msg saying they would help in 48 hours to the return of pickup but here after 13 days after placing for the return there is not a single thing they have sent for the return not a single text nor the delivery executive so if you’ll wanna face such issue please go ahead and buy from this site thank you .I literally did not read the review before I wish I had read it 😓 disgusting ### 1/5 — Review for Bewakoof : Service and Lack of Response *2024-06-23* I recently had a disappointing experience with the Bewakoof app. I ordered a product, but what was delivered was entirely different from what I had requested. Mistakes can happen, but the real issue began when I tried to rectify it. Upon receiving the wrong item, I immediately contacted customer support through the app and followed up with multiple emails. Despite my efforts, I received no response. It has been weeks now, and I am still waiting for a resolution or even an acknowledgment of my concerns. The lack of communication and accountability is extremely frustrating. This experience has shown a glaring flaw in the app's customer service. I would not recommend this app to anyone until they improve their response time and customer support. Save yourself the hassle and shop elsewhere. ### 1/5 — Scam- DO NOT ORDER FROM BEWAKOOF *2024-05-08, version 5.0.40* Do not order from this website, I ordered 7 products where i just received one and the app says rest of the products was delivered as well. It took me 3 days to ge a call back from customer service and my issue is not fixed it. Will be updating soon, if i receive the product or refund. ### 1/5 — This website is scamming. *2024-01-18* I ordered a product form bewakoof which was on COD. Fisrtly the order was about to reach to me on 17th Jan but it reached to me on 18th after mailing them several times regarding the order update. I recieved very poor quality product alongwith size inaccuracy then I wished to return the product to which I opted for UPI Id or Bank Account return payment but they are not accepting any valid email or UPI also. The site shows that your product can be refunded only through Bewakoof wallet (in which they are deducting unnecessary Deivery charges and Shipping charges plus the amount cannot be transferred to your bank account.) They donot provide you with Customer Care even so that you can directly contact them. And After mailing several times they are not responding to the messages too. They are playing a big scam where they charge you for the product and if you want to return it they won’t accept the return and pay you back. And not respond. Highly mistaking people through marketing and money gathering strategies. ### 1/5 — Clothes are average! But the shopping experience is the worst. *2024-01-02* Bewakoof maintains a cool website with average clothing and average prices. But they are really bad at getting things on time. Be it your delivery or your request for an exchange. I don’t understand why should i buy something if I can’t wear it on the occasion itself. Yup! That’s how they deliver your product. I’ve ordered something from bewakoof around 17 days back. And i got it 4 days after EDD and despite all that waiting i got to know that they missed one of my product and after numerous calls and replies to their customer support for 4 days. They initiated the refund but, I didn’t want a refund i wanted the product for which i was paying for. Anyways fool of me to again go and initiate an exchange for another product which was delivered super late. And just as you expect i’m been waiting for the exchanged product since 8-9 days. So disappointed with bewakoof! Never gonna use it again. **Developer response:** Hi there! We completely relate to what has happened here, and we are extremely sorry to hear about your experience with us. Kindly reach out to us via care@bewakoof.com by sharing the relevant order ID so that we can check and assist you accordingly. ### 1/5 — The worst Customer service *2023-12-07, version 5.0.37* My account got suspended without my consent and all my wallet balance is gone now. The email support is the worst you would ever come across since they keep sending you the same pre scripted emails rather then looking at the problem. My advice, if you want to use the app, DON’T keep any money in the wallet. Bewakoof accounts are very easy to hack and you would end up in the same situation as me. Also their product quality has also gone down drastically! ### 1/5 — Worst Ever Customer Service *2023-08-09* If any business wants to know what not to be done for customer service please look at the service model of Bewkoof. A return for which i have been following up for more than a week now, they did not have a status for it except telling me the days by which they will respond. For last couple of days that is also stopped. Its a pathetic and pitty service model where in these guys have nothing to tell why the return is not happening after raising it multiple times. I am surprised to know how they are able sustain this long with this miserable service. A return which is caused by delivering different product than the order. Which one can understand that this might happen but not resolving it is the concern and not replying is the blunder for customer experience. I wish you guys get what you deserve for your actions. Peace. **Developer response:** Hi there! We apologize for the negative experience you had with our service. We value your feedback and would appreciate it if you could kindly share your detailed feedback and concerns with us via email at care@bewakoof.com. Our dedicated team will thoroughly review your feedback and work towards resolving any issues you encountered. ### 2/5 — Regarding refunds, customer care. *2023-05-23* The app has good product list but when it comes to returns, refunds or customer care service it’s very exhausting and unsatisfactory. First of all there is no customer care number so have to rely on emails in today’s world. Also have to respond within 24 hours or else again raise a ticket. Then have to tell sorry type the entire issue again to every representative and yet it doesn’t get resolved. My issue was very simple that when I tried to return and get refund, the app did not accept my account details or my upi id after trying umpteen number of times, as if the only choice left is Bewakoof Wallet. So I sent an email the only mode again to communicate with the customer care service. The action was taken immediately but rather that representative refunded the money to my wallet which was my issue in first place. On the top she called me up to say please review it as the issue is resolved which wasn’t under the pretext that, the money after reaching my wallet will get refunded to my account that too after raising a tick again. As in another series of lengthy emails. She literally kept calling until I gave a good feedback. How did she call me then? Why can’t you guys call up back rather than relying on emails. Imagine typing this entire thing again and again. Yet my issue isn’t resolved. There was one person who reassured me saying that the amount will be transferred soon, it has been a week. I wasn’t going to write all of this here but the conventional way isn’t working for you guys.I don’t want the amount in wallet, I want it in my account. My humble request is Please fix it, resolve my issue and Get a customer care number. ### 1/5 — DO NOT CONSIDER if you outside India *2023-05-05* Do not even consider ordering in this app if you are outside India. The app says they can ship to some countries outside India but I don’t think they can (they do not follow the process and it’s a hit or miss delivery I guess). The app CANNOT send an OTP to numbers outside India despite requesting for an international mobile number. The products are great but the service is beyond imagination. They DO NOT have a customer service option through Phone and the only way you can reach out is via email which is again hit or miss, you won’t get a response. Every email you send is a new ticket and they DO NOT understand conversation style of responses. If you had a good experience and think this is one off, good luck with your experience. **Developer response:** Hi there! We apologize for the negative experience you had with our service. We value your feedback and would appreciate it if you could kindly share your detailed feedback and concerns with us via email at care@bewakoof.com. Our dedicated team will thoroughly review your feedback and work towards resolving any issues you encounter. Please note, currently, the international delivery service is not active due to some operational reasons. Thank you. ### 1/5 — Return accepted and money not refunded *2022-05-31* I had ordered a purple t-shirt and got a green one, so i raised a return request. The next day i got 2 messages as in the back-end 2 return request have been created in bewakoof database. I handed over the tshirt to the courier boy and he in front of me update the app that the return has been picked up. But still , in my order history the the product is showing to be not picked. I raised this issue withe customer care team over the email as that is only way to have communication, they are also not responding me back, this is very bad behaviour from bewakoof, first they send the wrong product, then they accept it and dont refund you back. This is cheating on customer and its a fraud. Please dont buy stuff from them if they deliver to you the right product you are lucky else forget you will get you money back. Pathetic behaviour … i will take this case to consumer forum as well.. will see what max can be done so that the they dont cheat on other people. ### 1/5 — BEWAKOOF IS GOOD, but DELHIVERY, fake updates by courier *2022-02-07* Dehlivery is the worst courier service on the face of earth, and bewakoof cannot even afford to use a legit delivery partner, Dehlivery is full scam, does fake updates about the delivery of product i got 2 updates saying the delivery attempt made and i wasnt available and i am home since yesterday since i got the delivery otp, DONT MAKE PREPAID ORDERS AND IF YOU SEE THAT DEHLIVERY IS THEIR COURIER, just cancel the order and buy the product from some other E Commerce site, Bewakoof being such a brand uses a scam and bad courier that customers never get parcels, they have no customer service, bewakoof has no customer service and the email works slow like their delivery partner. DONT MAKE PREPAID ORDERS AND CANCEL IT IF U DEHLIVERY AS COURIER, u will NEVER GET YOUR PRODUCT!! I THINK THIS IS HOW BEWAKOOF MAKES MONEY, by no giving customers their product and blaming it on bad courier and service and since both these guys DONT HAVE CUSTOMER SUPPORT THAT IS LIVE, they BOTH MAKE MONEY BY SCAMMING ### 1/5 — COUPONS ARE APPLIED BUT ON PAYMENT PAGE DISCOUNTS NOT GIVEN *2021-02-28* I have a very bad experience, it looks like cheating but as i was a regular user in past I don’t want to put that title. I have signed up in my dad phone and added one product worth rs 699. In the cart it has shown a new user coupon of 100 discount, I applied then proceeded to payment. The payment is failed and there is a option to retry. I clicked on retry, to my surprise i got OTP msg and amount it requested is 699. The coupon discount was gone. The payment failed there itself i got retry and amount got changed. This is like cheating the user. Same thing happened one more time when i am ordering with my account the coupon got applied but transaction failed. Then coupon was become invalid. I thought it was some technical glitch. But it happened again. I think this is something which I don’t want to visit this app again. Uninstalling for now. **Developer response:** Hi, Sorry to hear that! We request that you please help us with your order id number at care@bewakoof.com. We will get back to you at the earliest. ## Most critical reviews (10 lowest-rated) ### 1/5 — Make customer bewakoof *2026-02-23* This app is pathetic and gives service even worst you wont get product nor your money scam ### 1/5 — No response from team , only chat with AI . Seriously?? *2026-02-13* So I ordered a tshirt from this app but it was extra size so i put that product on return. And guess what from last 5 days only otps are generated, there is no call from delivery agent. And finally the cancelled my return request. So i go for help for via WhatsApp and their portel. So 2 days before the said either we will refund your money or your retun will complete in 48 hours. Now is been 3 days there is no response from anyone. So today again i seek help and I’m just chatting with chatbot. I asked for human agent and now it been more than 4 hours im waiting there is no response. Hence don’t shop from this app otherwise your mind will also frustrated as mine . This is my worst experience ever . I don’t think this app is genuine. Just a fake app , if you shop from this app , please don’t think about help . I’m still waiting for my money . ### 1/5 — Delivery and worst service customer care *2025-10-19* I want to say only one thing that is I have noticed in this reviews as well in Bhiwandi where there are warehouses of this bewakoof clothes that people’s orders are getting delayed and some have not received the product some didn’t got the full refund and I agree to all the points they have mentioned in this review and I ordered only 1 cargo jogger’s for ₹850 with prepaid money by upi there is no cancellation option once it’s shipped you have to refuse the order then only the order will be cancelled and refund will be processed worst service first the delivery date was showing 18 Oct and I ordered the cargo jogger’s on 17 Oct and now it’s showing arriving by 19 Oct still I haven’t received it god knows when I will receive the product or I have to go there warehouse to complain about this issue and I am still waiting for my order 😕😕😒😒 ### 1/5 — Getting worst service *2025-09-28* I have ordered few items recently. After unpacking them wanted to return it. So raised request to return them, for 3-4 days it was only showing in app return pick up failed and there was no one who came to pickup the goods. So I contacted customer care support and they raised ticket, after 2 days they have asked me my alternate no. Saying unavailability of consignee. Mean time I ordered 3 more items, and after 4-5 days it showed they are delivered. I thought it must have delivered to address so i checked with neighbours if anything is delivered they said nothing has been delivered. Then checked with security team as well, it was not delivered to them as well. So i raised another request its been 2 days and still team has not reached out to me. Im just getting mails that they are checking with delivery partner. It’s so frustrating that even after paying so much orders are not getting delivered to right person. Earlier as well i have ordered few items from bewkoof but never faced this kind of issue. And currently also its 2 times that I’m not at all getting any lead. Even though your products are good but if you are not providing good service it won’t help to retain customers. I hope checking this review you will try to make your service smoother. Another frustrating thing is they don’t have customer care phone no. ### 1/5 — Horrible customer service (ghosting) *2025-04-08* I ordered multiple items from this app. 2 out of 3 items did not grt delivered yet the app showed that all three got delivered. I raised this issue on their app where its written “To reach our customer service executive, write in to us here We’ll get back to you within 24 hours:” I typed my issue, no response came. Then did the same after 24-36 hours again, again no response came. Then i got fed up and emailed them, but they refused to entertain me on mail also stating that it’s beyond the 72 hours window after delivery. I was still within the 72 hours delivery and replied to them with proof, yet no response since almost 24 hours. i have to go out in next 2 days, and so far neither did the products reach me nor did the refund for that. Horrible and possibly the worst customer care. Bunch of liars in the team, need to be dealt with via consumer court. have the proofs in email. ### 1/5 — It shows order delivered but I didn’t received it *2025-01-07* On 17 Dec,2024 I placed order. A total of 3 products were there, I received 2 products one on 23 Dec and one on 27 Dec , the 3 products a t shirt shows to be delivered on 26 Dec but I didn’t received it I contacted the team they said that they will investigate and will require 72 hours, after it I contacted them again and they said that we will investigate and give me refund in 48 hours but didn’t, I contacted theirs manager he told me that the refund will me given by Monday, 6th jan but didn’t i contacted again and now they told me that the order was delivered and will not give refund, but I didn’t receive anything , and they are telling me what the team never told that we will refund such a LIE , i wasted my 799₹ , please never order from them pr your money will be gone too , the team is useless giving fake promises and excuses, AGAIN PLEASE DONT BUY ANYTHING FROM THEM 🙏 your money will be gone ### 1/5 — Wrost experience *2024-12-16* App is not useful when you open app its show try app and not any facilities provided by then to cancel or any update to order as well no any direct technical assistance from them ### 1/5 — Worst customer service and delivery *2024-12-01* Worst app to order clothing they don’t care if your order reaches you no customer care service they have you have to write 1000 mails for them to reply . Once you pay for the order they don’t care basically they scam with their delivery partner called xpressbee. Both worst apps one for clothing one for delivery. I had ordered on 24th November 2024 today is 1st December by order is still not received it’s says in transit . Their delivery partner xpressbee says it is delayed and everytime you call them they tell you will receive tommorow . Basically they run a scam where they delay your order and out of frustration when you cancel they don’t provide refund to you . To anyone who’s reading do not order from bewakoof you will be the bewakoof if you order from here read the reviews this is happening with 99% of the people out here they don’t respond to emails neither they have customer service . Prefer other apps they are far better with better services ### 1/5 — App isn’t working *2024-07-29* I was quite excited to shop with this app! But after downloading when I’m trying to open it, it asks for some basic permissions(Grant is given) and then just went flash white!!! NOTHING ELSE!!! Even tried to reinstall but same. I’m not sure is it because I’m trying to access out side of india or what:( ### 1/5 — No customer care number to talk to them!! *2024-07-15* No customer care number to talk to them!! ## Most praised reviews (10 highest-rated) ### 5/5 — Love your collection 🫶🏻 *2026-02-16* I love your collection it’s been long time I am ordering from Bewakoof..One suggestion please start delivery worldwide Thank you so much..Keep going ### 5/5 — Love it *2025-02-02* Great designs, exceptional quality, and affordable prices ### 5/5 — 7 *2024-10-09* Better offers and quality than any other brand in this type of ranges ### 5/5 — (Update- They refunded the amount ). Full refund not received after product cancellation *2021-04-02* Update- I realised a complaint along with screenshots over email, they respond to it saying that they would refund the amount, after which I got the amount credited to my account the very same day. I ordered a product, after making the payment I realised I should have ordered a bigger size in the same product, so the only option I could use was cancel the order. So once I cancelled the order I literally got about only half the amount credited back to my account, and when I raised a complaint I was told that I had applied a coupon and so that's the reason I didn't get the full amount My question is why is this not told while I tried cancelling the product, and I have no idea how does the amount paid for the product relate to some coupon you are talking about, I don't even know what coupon they were talking about. If I paid Rs 297 which was the t-shirt's price and you refund back only Rs186, I don't get what kind of cheating this is. I have requested over mail that I want to talk to the customer care, so let's see if that happens. If that doesn't, I'll definitely follow up with another comment, so people aren't mislead. **Developer response:** Hey, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at care@bewakoof.com and we promise to get this resolved quickly. ### 5/5 — Comfy comfy comfy *2019-01-06* Hi bewakoof and team, just wanted to let y’all know that you guys are doing an amazing job, from the time the order is placed till the time the merchandise is delivered everything’s been on point and also those lille pins in the delivery adds just a touch of happiness. I’m glad it was my first time ordering from bewakoof and i want kind of skeptical but when I recieved my merchandise i was happier then ever, the main reason i loved your clothing was it perfectly fit me and the material is comfy af.. Y’all are definitely a threat to the big so called established brands charging sky high prices for their clothes with poor quality.. Keep up the good work and i hope i see this Indian company listed on NYSE some day.. Kudos to team bewakoof.. ### 5/5 — Great experience highly recommended *2017-12-23* The thing with clothes is they are either good or not worth wearing there’s no in between. Shopping through Bewakoof has been a lookout of good side. I have orders a total of 4 shirts till now 2 of them are half sleeves t shirts and 2 are full and everything from fabric to delivery time to quality has been more than satisfying. I don’t know about other reviews but they sure know how to get the food out of clothes plus the economic range is also available which is great at what it offers. moreover every time I ordered something I received a token of remembrance sort of thing I got a pencil once and today with my shirt I got a cool bracelet .All in all a great experience looking forward for more . I personally find it better than jabong not in terms of collection but quality and customer satisfaction. ### 4/5 — Hdjx *2026-03-08, version 5.1.0* I gave 4 star because the cost was high but the tshirt is good ### 4/5 — Price and cash on delivery *2023-08-12* Price is very high and cash on delivery is not available with coupon codes. So many people are not have online payment so all of you fix this problem. I have also not have online payment so I can’t apply coupon plz fix it. And i will definitely purchase some items. ❤️ its very good shirts. **Developer response:** Hello there! We're delighted to hear that you're enjoying our app. We kindly request your support by rating us 5 stars and sharing detailed feedback at care@bewakoof.com. Your input will greatly contribute to our future endeavors. Thank you! ### 4/5 — Superb Clothing Collection *2023-05-10* Ive been using their products and they ve pretty good quality at decent price So try and check out their collection if you are new😜 **Developer response:** Hello there! We're delighted to hear that you're enjoying our app. We kindly request your support by rating us 5 stars and sharing detailed feedback at care@bewakoof.com. Your input will greatly contribute to our future endeavors. Thank you! ### 3/5 — Worst Delivery Service For An Excellent Store! *2020-11-10* To start off with, I’ve got only one complaint about bewakoof. The merch is amazing, the quality is good, the products are surely worth the bucks but they lack behind in their delivery service. They’re tied up with ECom express which is the worst delivery service on this planet. You can’t call the delivery guy, you can’t reschedule it on one go. The delivery guys don’t even bother to deliver you properly. They just call you once before finding the address, if you don’t tell them the landmark then boom, your order can’t be delivered that day. This is the case even though you’ve entered your address in detailed. It’s high time they change that service or start the new one, else they would lose many potentials buyers just because of that delivery service. **Developer response:** We are for the inconvenience caused to you. This is definitely not the kind of service we want you to have with us. Our priority is always customer satisfaction and each of our courier partners is expected to assist the customer in a knowledgeable and professional manner. We assure you that your experience was not an acceptable example of the standards we expect our courier partner to maintain. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*