# Bewilderment — user reviews > 88 indexed App Store user reviews of Bewilderment by Crumble Candle Co., LLC, rated 4.93/5 from 363 ratings. - Source: https://appshunter.io/ios/app/bewilderment/id1452432846/reviews - App overview in markdown: https://appshunter.io/ios/app/bewilderment/id1452432846.md - Rating breakdown: 5★ 352 · 4★ 6 · 3★ 0 · 2★ 0 · 1★ 5 ## What do users think of Bewilderment? Overall sentiment: positive **Pros** - 🚀 Fast and convenient app - 👍 Smooth and easy to navigate - 💕 Supportive and caring company - 🌟 Amazing products with great scents - 🌍 Eco-friendly and socially conscious - 🤝 Excellent customer service **Cons** - ⏱️ Occasional shipping delays - 🐛 Some order fulfillment issues - 💬 Lack of communication on delays **Commonly reported bugs** - App crashes on older devices - Occasional glitches in the checkout process **Most requested features** - Ability to sample scents virtually - Option to leave product reviews - Improved order tracking ## Newest reviews (17 of 88) ### 5/5 — The absolute BEST wax melts ever *2020-11-27, version 1.2* All wax melts I haven’t gotten never failed! I haven’t gotten anything else but once the holidays are over I definitely will be, customer service is *french kiss* always so helpful! Love this company ### 5/5 — So many options to love!! *2020-11-27, version 1.2* I love Crumble Co. and have been apart of the family for a few years now. There’s something for everyone to love the scent of and I’m ALWAYS recommending Crumble Co. to friends and family. Love the company and the work y’all put out and always will!!! Keep up the good work I’m super proud of y’all ☺️❤️ ### 5/5 — Best wax melts & Skin care! *2020-11-27, version 1.2* Best handmade wax melts & skin care period! Add the best employees & customer service I have ever seen! Seriously Love & Support this small business 100%!!! ### 5/5 — BEST WAX OUT THERE!! *2020-11-27, version 1.2* I have been buying from crumble co for over a year now and I love every order I receive!! You will not regret it!!! ### 5/5 — Yass Queen *2020-11-27, version 1.2* We love Crumble 😍 ### 5/5 — Great app *2020-06-27, version 1.2* Fast and rich with beautiful local offerings. 🙌Guise, download today. ### 5/5 — So Amazeballs *2019-12-10, version 1.1* Yo you want everything in your life to smell amazing?! Than you’re at the right place! Everything smells so nice and the scents actually last!! ### 5/5 — Oh. My. Crumble! *2019-12-09, version 1.1* I truly didn’t believe the other reviews about how amazing these products were until I tried them myself! These are the best smelling waxed I’ve ever had the pleasure of melting and I love watching my collection grow! Brandon is an amazing human who puts so much love into these products for his customers! I will never buy from another wax company! ### 5/5 — Simply THE best company! *2019-12-09, version 1.1* I love love love CrumbleCo.! The customer service is amazing. Brandon goes way beyond just selling you a product, he truly cares about his customers and his employees. But beware, after your first purchase you will get hooked and you will be broke from buying everything lol! So worth it though so go ahead and TREAT YO SELF! ### 5/5 — The only wax for me *2019-12-09, version 1.1* I love the update to the app. This is a wonderful company with a great message. Crumble Co is the only place I’ll get my wax melts. It’s just better than all the rest. & they are constantly expanding their line of body care products. There’s something here for everyone. ### 5/5 — Best App Ever!!! Love It! *2019-12-09, version 1.1* Oh my lanta this app! Y’all would not believe how freaking adorable it is! I just got it and when I opened it, I was instantly happy to see the welcome back screen. This app is so bright and colorful just like the website and so easy to navigate! Sheer delight and I already found amazing deals! I swear, I’m hooked on Crumble and this will definitely not make it easier! I love having Crumble at my finger tips with an easy format so I can show it off to my friends so they can invest in Crumble! Once you go Crumble, you never go back! With the app. I can quickly do my shopping wherever I am and I can send some to my friends as well! A+ design and thank you to Brandon and the developers for working hard to bring us this glorious app! #CrumbleForLife! ### 5/5 — Crumble amazing *2019-12-09, version 1.1* I love this company so much!!!!! They have to best wax melts and are so friendly to their customers. My favorite place to get my smell good stuff!!!!!! ### 5/5 — Amazing All Around!!! *2019-12-09, version 1.1* This small business deserves all the service it has received. They make every bar/ product with handmade love, AND they ALL smell AMAZING! There is nothing I’ve bought that haven’t ABSOLUTELY LOVED ❤️❤️ Its a very amazing company and team members. I’ve never seen/ discovered such a family based company. Keep up the good work! I love watching this small business grow! ### 5/5 — Best Company!!! *2019-12-09, version 1.1* Their wax is absolutely outstanding!!! They smell so good and last a good time!!! They are the sweetest people too!! Like you just wanna be best friends with them!! ### 5/5 — Crumble is the Best! *2019-12-09, version 1.1* The new app is very easy to navigate and makes making purchases a breeze! I love this company and their quality wax melts and body products! ### 5/5 — BEST WAX EVER! *2019-12-09, version 1.1* Crumble co. Has the absolute best wax I’ve ever bought in my entire life! A HUGE range of scents for everyone’s needs! And they have a wonderful online community that is an absolute safe space for anyone and everyone! Will probably never buy any other wax melts to be honest! Try it out and support a small business! ### 5/5 — Obsessed *2019-12-09, version 1.1* This app has made my crumble obsession that much easier to feed into. The app works smoothly. Overall I’m very happy I downloaded it. ## Most critical reviews (10 lowest-rated) ### 1/5 — DONT BUY *2022-06-12, version 2.2* I finally bought my first order almost 3 months ago now. After about a month of waiting, I finally got my package only to find the item I wanted the most was not in there. Emailed them and they said they would send me that wax plus some. Well after ANOTHER MONTH of waiting I finally got that package. Only to open it and find the item I wanted the most still not in the package. After writing again serval times they started to ignore me and have not emailed back. To my surprise I find another package has been sent that I did not know about. Skeptical but still excited to see why I originally paid for and wanted to be in that box. NOPE again still not what o wanted or order or anything. A duplicate of one of the make up items I didn’t even want that was still not wax melts. After emails and fb messages nothing. So I suggest you save the money the time and the hassle and go somewhere else. Because this company is a joke. Especially when the item I originally bought was posted on fb of a mass production they made of it and still couldn’t manage to just send me what I paid for and wanted. Complete joke. ### 1/5 — App was fine *2020-10-14, version 1.2* I used to love this company when they were smaller. Brandon is way over his head at this point. Multiple times i have ordered, waited more then a month and when i email them for the umpteenth time they state its now out of stick and offer a refund. Currently waiting on another order, placed sept 14, that has been in shipped status and is still not moving. Victoria is sweet in her messages back, but i never feel I've accomplished anything in the emails. Small companies are great to support, but i think politics in this day and age should be kept out of companies and marketing. Shop with Crumble if you don’t mind waiting a month or two for a product you may or may not get, while paying top price for an item that has unique scents, but last nearly as long as any other melting wax on the market. ### 2/5 — App broken *2026-07-21, version 5.5* When clicking on the wax melts, no products show up. Been like this for a couple months. Please fix. ### 5/5 — In love! *2025-08-26, version 5* I’m so happy I found this company! Their soy melt scents are amazing and some of the names are even better. I love their stickers, they are great quality and hold up well. Shipping is super fast and customer service is on point! Not only do I love the company I love the people associated with the company and love interacting with the Facebook group. I haven’t tried all of their products yet but I’m excited to try it all. Try placing an order you won’t be disappointed! ### 5/5 — 🩷🖤 *2025-01-16, version 4.5* amazing and love the products 🩵 ### 5/5 — AMAZING *2024-05-21, version 3.9* Wax melts are an absolute must! ### 5/5 — Excellent *2024-04-14, version 3.9* Everything is always as described! Have been ordering for a couple years, always very happy with my orders and customer service is THE BEST! ### 5/5 — Only “I miss you” message I’m answering this mercury retrograde *2024-04-05, version 3.9* Happened to open my email today to see I received a complementary 30% off my next purchase because Brandon just felt like it so I felt like I needed to treat myself to some amazing products today😊 nothing I love more than a business who builds and maintains their relationships with their customers and Brandon takes the cake! I’ll keep coming back, especially when he makes it hard to say no with his amazing products and discounts. The first order I placed for myself was packaged with the upmost care and arrived in a timely manner and I just know I can expect the same quality and care. Amazing company, even better owner🤍 1000/10 recommend ### 5/5 — Love it! *2023-12-28, version 3.8* Love your app! Love your products so far! I’m extremely happy with my first order and just placed my 2nd. Thank you for creating wonderful products for all your buds 💙💙 ### 5/5 — Bewilderment *2023-09-29, version 3.4* This place has been amazing. I started buying in March of 2020 and I will always support this amazing business. Everything I have ever got with them I absolutely loved. ## Most praised reviews (3 highest-rated) ### 5/5 — Super Star Company *2022-09-28, version 2.5* If you’re looking for an amazing company that produces not only AMAZING AND CREATIVE scents, but also a company that is socially conscious and does an amazing part in their community, CRUMBLE IS FOR YOU! Do not sleep on this brand, they’re the absolute best! ### 5/5 — Best was/skincare/beauty/health company ever *2020-11-28, version 1.2* I have never felt so appreciated and supported by anyone as a customer as I do by B and the whole crumble team as well as the entire crumble family ❤️ this isn’t just a company, it’s a lifestyle ❤️❤️❤️ ### 5/5 — Amazing!! *2020-11-27, version 1.2* App runs smooth filled with amazing quality products ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-26.*