# Beyond Menu Restaurant Owner — user reviews > 36 indexed App Store user reviews of Beyond Menu Restaurant Owner by BeyondMenu, rated 4.80/5 from 2,549 ratings. - Source: https://appshunter.io/ios/app/beyond-menu-restaurant-owner/id1008234762/reviews - App overview in markdown: https://appshunter.io/ios/app/beyond-menu-restaurant-owner/id1008234762.md - Rating breakdown: 5★ 2,302 · 4★ 113 · 3★ 31 · 2★ 20 · 1★ 83 ## What do users think of Beyond Menu Restaurant Owner? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Fast customer service - 💡 Helpful for restaurant owners **Cons** - 🐛 Buggy app - 🤖 Deceptive practices - 📞 Poor customer service - 💰 Overcharging - 🔒 Security and privacy concerns **Commonly reported bugs** - Login issues - Inability to update business information - Incorrect order status updates **Most requested features** - Allow restaurant owners to easily edit menus and business info - Improve app functionality and user experience ## Newest reviews (11 of 36) ### 2/5 — Need to update their app *2021-02-26, version 1.49* They should follow other apps and allow you to have a “busy” mode or to turn off ordering easily (if you’re too busy at the moment). They also need to have a phone number verification for customers so that restaurants don’t have to deal with fake numbers. Their app seems pretty out of date compared to other services. Recently, their “future order” feature doesn’t show the red bar so you can’t even tell it’s a future order unless you’re paying close attention. ### 1/5 — Terrible *2020-07-16, version 1.47* Very inconvenient! ### 1/5 — Worst app *2019-12-19, version 1.46* BeyondMenu is the worst app for restaurant! Dishonest and poor customer service! Stay away from it, especially restaurant owners! ### 1/5 — Beyond Menu is a Scam for restaurant owners. *2019-10-24, version 1.44* Beware, their business plan is very shady and dishonest. Beyond Menu hijacks the Google My Business page of restaurants requesting ownership over it. Then after they get control of the page, they replace the restaurant online menu page for their own online ordering platform to generate revenue for them, ALL of this without the knowledge of the owner or manager. They did it against us before and it took my a lot of time and help from google to get our Google My Business page back. Now they are trying to do the same one more time. I wish Google will blacklist Beyond Menu and Kydia Inc from requesting ownership of restaurant they don’t own. Search Google and you will find a lot of complains and information about how they operate. ### 1/5 — Can’t edit anything *2019-04-01, version 1.36* Only makes things visible but I can’t change what I want to change- menu, hours, etc ### 1/5 — Horrible customer services *2019-01-28, version 1.33* Horrible customer services Horrible attitude ### 4/5 — Need more features *2018-09-12, version 1.32* There needs to be more options to edit business and menu info and adjust customer orders without calling beyond menu customer service. ### 1/5 — Never again!!! *2018-07-25, version 1.32* I have stopped using their services (end of June) but they actually told me to wait 2 months before they can return the money to us. It’s a bad company. The attitude is bad too.Does your company end customer relationships like this? ### 1/5 — Just the worst *2018-05-23, version 1.32* Not able to update anything yourself in the app or online. No contact information via email or chat to correct errors. How this company is googles go-to for restaurant information is beyondMe. Worst. Company. Ever. ### 3/5 — Very limited *2018-02-02, version 1.31* Need to be updated with business owner Can edit menu and pause the service etc. Thank you ### 1/5 — scam *2017-12-24, version 1.30* Steals google business pages and charges customers by adding menu onto google business page. Takes in customers credit card info. Company from china. ## Most critical reviews (10 lowest-rated) ### 1/5 — Utter scam: middlemen at best *2025-10-08, version 1.82* Horrible practices here. My order arrived 1 hour late. When I complained, they sent me a tracking notification…through uber eats! That’s right, when you order they simply place an order through uber eats. This company is a sham middleman operation. Save your money, avoid at all costs. ### 1/5 — Doesn’t work *2025-06-04, version 1.80* Literally can’t get past the login screen, thanks. ### 1/5 — hi *2024-11-27, version 1.76* 自己改菜单太慢了。 ### 1/5 — Beware and do not subscribe to Beyond Menu! *2024-05-09, version 1.73* Attention Restaurant Owners! Beware and do not subscribe to Beyond Menu! It's a total scam! Initially, they requested to manage our Google profile—why anyone would grant such permission remains unclear. We didn’t grant permission. They promised to list our business on their Marketplace if we didn’t provide access to our Google profile. Furthermore, they offered a handheld tablet, allegedly free of charge. We were under a 30-day trial period, after which a $50 fee would be imposed. Shockingly, they billed us $50 during the trial, assuring it would be refunded upon cancellation, yet no refund was issued. Despite not receiving any delivery or takeout orders through Beyond Menu, we expressed our dissatisfaction and requested cancellation. Despite two email inquiries, we received no response. To our dismay, a charge of $199 was deducted via PayPal transfer without prior notice! This is outrageous! How can they charge for a tablet that was supposedly free, and without informing us? Beyond Menu operates deceptively and lacks transparency. They don't grant direct access to your page, with no login or password setup available. Any menu changes require contacting them, and they'll send an email link valid for approximately 30 days. These crucial details were not explained upfront. If others have faced similar issues, I urge them to write reviews to prevent others from falling victim to these scammers. Let's work together to shut down their deceitful service. Bottom line: Exercise extreme caution before engaging with Beyond Menu—they're nothing but big scams! ### 1/5 — Stop forcing restaurants to sign up with you!!! *2023-07-20, version 1.70* They FORCE you to sign on like literally HARASS you until you get tired and give up into working with them and they rush the whole process and leave you confused without giving you the full information and then blame it on you saying they told you everything from the beginning and LEAVE YOU AT A GREAT LOSS!!! Horrible horrible company. Trying to get out of working with them ASAP. Customer service is however nice. Everyone was helpful to the best of their ability but Beyond menu needs to do better or not do anything at all. ### 1/5 — Awful.services *2021-08-15, version 1.56* This company stealing my google account and put their info in my restaurant page for online order! This is really disgusting, and their customer service is really rude, keeping calling my restaurant and bother my business, I need to cancel work with them, and suggestion every body don’t use this company, service really awful! ### 1/5 — ClEVIL: claimed and listed our restaurant as No Dine-In during the pandemic *2021-05-13, version 1.53* My client’s restaurant operates throughout the pandemic, but her google profile is shown as no dine-in. Thanks to all who posted their experience here. All the claims confirm my suspicion. I don’t understand how Google will even verified them as the rightful owner of a restaurant. Maybe their delivery man took the Google postcard while they are at our shop? The “no dine-in” is really a smart move because it drives all the customers to their business. Except it costs us a toll. Customers seem to have long remember that we remained close.... now it is extra difficult to get them back. Their charges are low comparing to many competitors. But to claim a listing you don’t own and actually change the status to no dine-in is PURE EVIL. ### 1/5 — 千万别上当， *2021-03-12, version 1.50* 垃圾公司私自改你的菜单 ### 1/5 — dont allow change menu *2020-11-05, version 1.48* dont allow business owner change menu，all the time need to call customer service。and customer service is really slow！！！ ### 1/5 — BeyondMenu is a SCAM *2020-10-30, version 1.48* Do not partner up with this company. BeyondMenu messes up small restaurants’ Google Business profiles! It did it to my business and it’s making business WORSE. ## Most praised reviews (10 highest-rated) ### 5/5 — great app for restaurant with costumer. *2025-05-24, version 1.80* good as usual ### 5/5 — Big apple *2024-09-12, version 1.75* Best pizza place around! Great staff great food! ### 5/5 — great app *2024-03-20, version 1.72* good as usual ### 5/5 — Wah Feng *2023-12-09, version 1.72* Beyond menu app is easy to use. They also have great customer service, when ever I call they respond quickly and always help us solve problems. ### 5/5 — Sunflower Potrero Hill *2023-10-05, version 1.71* Excellent user friendly ### 5/5 — Cindy Ye *2022-10-16, version 1.66* Beyond Menu online customer service is top notch, It’s most professional website, I trust beyond menu, Thanks!!! ### 5/5 — Love *2022-08-23, version 1.64* I love so much I love so much ### 5/5 — Owner *2022-08-19, version 1.64* Awesome service, polite , fast response, thanks again ### 5/5 — Ya Yaa Thai Cuisine *2019-04-04, version 1.36* Beyond menu is by far the best online restaurant app with their fast phone call pick ups and no waiting. They are friendly and get to the point with always being helpful. They’re always on it which makes this company a winner! Beyond menu owner app here DOES have the edit menu and business owner edit that you just need to look carefully for. I found all that on my own with this app without the need to call them. So if any of you owners cannot find the edit menu part, look closer more carefully. Read it all. It’s all there. If I can find it, you all should be able to find it too and edit. I have and do. This company beats other online apps big time. Other online apps are so horrible with so many things. ### 5/5 — great *2016-01-06, version 1.5* very easy to use，hope can add more feature --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*