# BeyondTrust Rep Console

> Remote IT support console for mobile devices to manage and troubleshoot endpoints. (iPhone/iPad app by Bomgar Corporation.)

- Source: https://appshunter.io/ios/app/beyondtrust-rep-console/id439048655 (this page in markdown: same URL + `.md`)
- Developer: [Bomgar Corporation](https://appshunter.io/developer/439048658)
- Category: Productivity, Utilities
- Price: Free
- Rating: 1.80/5 from 107 App Store ratings · 95 written reviews indexed
- Age rating: 4+
- Requires: iOS 18 · 61 MB
- Languages: American English
- Released: 2011-06-29
- Data updated: 2026-08-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/beyondtrust-rep-console/id439048655/reviews.md

## What is BeyondTrust Rep Console?

With the BeyondTrust iOS Rep Console, IT support technicians can remotely support desktops, laptops, or servers, allowing them to:

• Initiate a remote support session from an iOS device without requiring pre-installed software.
• View a customer’s or employee’s screen and control their mouse and keyboard.
• Work on multiple sessions simultaneously.
• Chat with end-users and other reps within a session.
• Invite other reps into a session to collaborate and resolve issues.

Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20.1.1 or above, that have trusted CA-signed certificates.

## Key features

- Remote session initiation
- Screen viewing and control
- Multi-session management
- In-session chat
- Rep collaboration

## Recent user reviews (10 of 95)

All indexed reviews: https://appshunter.io/ios/app/beyondtrust-rep-console/id439048655/reviews.md

### 1/5 — Credential Store no longer works

*2026-04-21*

What’s the point of this app if I can’t inject my login credentials from the credential store? Works fine in the web and from the pc rep console, but this app just shows nothing…   I wish Bomgar wouldn’t have sold to them. Their whole suite is a clunky broken mess, and their support are professionals at sending you kb articles that have nothing to do with the issue you have.

### 1/5 — Cannot Sign In

*2026-03-12, version 3.1.10*

I cannot even sign in because of the way our MS MFA system works. There is no option to open the SAML login view from an external browser.

### 2/5 — Can’t see it!

*2025-11-21*

I wish there were some clever explanation of my title, but no…. I literally can NOT use this app with any efficiency due to the absurd limitations on zoom display of jump clients.  I’ve used countless other utilities that all have perfectly workable zoom functions (and have had them for a decade or more).

Even the desktop version is difficult to view comfortably. It’s “okay” on displays 24” or larger, but even on my 15” mbp I often need to use my phone to magnify screen content.

### 1/5 — Remote support Issue

*2025-11-13, version 3.1.9*

They took away the keyboard making the app extremely difficult to use.

### 3/5 — Product is great, until it’s not.  Stop breaking it with updates!

*2025-11-10*

You can’t take a feature away without letting anyone know and then be completely unresponsive when we report it.  

The “tickets” we put in are never answered and the escalation team never does anything.  

The product is genius and is fantastic, but come on support, you’ve got to reply when your updates break something that was working great previously.

### 1/5 — Enterprise Pricing, Amateur Support

*2025-11-10*

Enjoy it when it works, because once an update rolls out, something always breaks — and BeyondTrust takes zero accountability to fix it. Despite signing a multi-year enterprise contract, we’ve been left with months of downtime, empty promises, and a complete lack of ownership.

Support has become a revolving door of untrained reps who treat every call like a brand-new ticket, ask for the same information repeatedly, and never follow up. Two months later, the issue remains unresolved, and the silence from their escalation and development teams speaks volumes.

For a company charging premium prices and marketing itself as an enterprise-grade solution, this level of service is unacceptable. Reliability and accountability clearly aren’t priorities for BeyondTrust anymore.

### 1/5 — Unable to use command shortcuts

*2025-10-16, version 3.1.9*

Cannot use function shortcuts when opening the keyboard. On iOS 26. Whats the reason for paying so much not to have this work?

### 1/5 — Last update broke app

*2025-09-28, version 3.1.9*

Function keys no longer appear on keyboard making the app completely unusable, please fix

### 1/5 — Bad update

*2025-09-26, version 3.1.9*

New update removed access to function bar on iPhones and has rendered app useless. Website no longer functional. You’ve completed ruined it

### 2/5 — Latest update

*2025-09-22*

App was good before. Latest update with new ui design causes the keyboard not to display the F functions at top of keyboard. I have several technicians all saying the same thing. For some reason too it’s taking longer for the app to update the directory list and I have to wait for all the locations to appear. Before it was near instantaneous.

## Frequently asked questions about BeyondTrust Rep Console

### What does the BeyondTrust Rep Console app do?

The app allows IT support technicians to remotely access and control desktops, laptops, and servers from their iOS devices. It enables initiating support sessions, viewing and controlling the end-user's screen, and communicating with users and other technicians.

### What are the key features of the app?

Key features include initiating remote support sessions without pre-installed software, viewing and controlling customer screens, managing multiple sessions simultaneously, chatting with end-users and other reps, and inviting other reps for collaboration.

### Is the BeyondTrust Rep Console app free to use?

The app itself is free to download and use. However, it requires an existing installation of BeyondTrust Remote Support or Bomgar Remote Support (version 20.1.1 or above) to function.

### What are the system requirements for using the app?

The app is designed for iOS devices. It requires a connection to an existing BeyondTrust Remote Support or Bomgar Remote Support installation that is version 20.1.1 or above and has trusted CA-signed certificates.

### How can I use this app to help a customer?

You can use the app to initiate a remote support session with a customer's computer. Once connected, you can view their screen, control their mouse and keyboard to diagnose and fix issues, and communicate with them via chat.

## Version history (last 5 releases)

### 3.1.11 — 2026-07-30

Bug Fixes

### 3.1.10 — 2026-02-17

Bug Fixes

### 3.1.9 — 2025-09-17

Bug Fixes

### 3.1.8 — 2025-06-03

Bug Fixes

### 3.1.7 — 2025-03-13

Bug fixes and enhancements

## Apps similar to BeyondTrust Rep Console

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Ericsson NetCloud Mobile](https://appshunter.io/ios/app/ericsson-netcloud-mobile/id1448243335) | 4.8 (547) | Free | Productivity |
| [PrinterLogic App](https://appshunter.io/ios/app/printerlogic-app/id1423332167) | 3.6 (20) | Free | Productivity |
| [PRTG - Monitoring](https://appshunter.io/ios/app/prtg-monitoring/id326306472) | 4.8 (1,950) | Free | Productivity |
| [Delinea Secret Server Mobile](https://appshunter.io/ios/app/delinea-secret-server-mobile/id1509465103) | 2.9 (15) | Free | Productivity |
| [Building Commission](https://appshunter.io/ios/app/building-commission/id1238629803) | 3.7 (15) | Free | Productivity |
| [IT Glue](https://appshunter.io/ios/app/it-glue/id1281698600) | 1.9 (7) | Free | Productivity |

## More apps by Bomgar Corporation

- [BeyondTrust Support](https://appshunter.io/ios/app/beyondtrust-support/id488264551)
- [Bomgar Presentation Attendee](https://appshunter.io/ios/app/bomgar-presentation-attendee/id780633952)
- [BeyondTrust Access Console](https://appshunter.io/ios/app/beyondtrust-access-console/id1032400097)
- [BeyondTrust Password Safe](https://appshunter.io/ios/app/beyondtrust-password-safe/id6741115970)

All apps by Bomgar Corporation: https://appshunter.io/developer/439048658

## Related topics

[beyondtrust rep console](https://appshunter.io/ios/topics/beyondtrust-rep-console) · [beyondtrust support](https://appshunter.io/ios/topics/beyondtrust-support) · [beyond trust remote support](https://appshunter.io/ios/topics/beyond-trust-remote-support) · [bomgar](https://appshunter.io/ios/topics/bomgar) · [beyond trust](https://appshunter.io/ios/topics/beyond-trust)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*