# BeyondTrust Support — Powered by Bomgar

> Mobile customer client for remote support and troubleshooting of iOS devices. (iPhone/iPad app by Bomgar Corporation.)

- Source: https://appshunter.io/ios/app/beyondtrust-support/id488264551 (this page in markdown: same URL + `.md`)
- Developer: [Bomgar Corporation](https://appshunter.io/developer/439048658)
- Category: Utilities, Productivity
- Price: Free
- Rating: 3.13/5 from 54 App Store ratings · 41 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 7 MB
- Languages: Dutch, English, Finnish, French, German, Italian, Japanese, Portuguese, Chinese, Spanish and 3 more
- Released: 2012-01-10
- Data updated: 2026-08-23
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/beyondtrust-support/id488264551/reviews.md

## What is BeyondTrust Support?

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console.

Feature Overview:
• Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information.
• Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.
• Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device.
• Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue.

Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.

## Key features

- Secure real-time chat
- Co-browse websites and apps
- View device screenshots
- Push web updates and URLs
- Access system information

## Recent user reviews (10 of 41)

All indexed reviews: https://appshunter.io/ios/app/beyondtrust-support/id488264551/reviews.md

### 5/5 — CyBeRsEcUrItY EnCrYpTeD.

*2026-08-13, version 2.2.21*

Verified👑🔐

### 1/5 — When my security team is helping me, they asked me to download this app

*2024-11-23*

So I did and after this, I could not delete any this app or any other app on my phone so I don’t like this app, but it won’t come up in my App Store to update it

### 1/5 — crashes EVERYTIME

*2024-07-30, version 2.2.19*

This app crashes every time I start a remote session. After I tap the link and connect to a session the app will automatically quit itself.

### 5/5 — pointer fix

*2023-05-05, version 2.2.17*

kindly fix this issue - need it asap 

thx

### 5/5 — 10/10

*2022-08-25, version 2.2.17*

Love this for them.

### 5/5 — Great for remote Support

*2022-08-24, version 2.2.17*

Connecting was very easy for my client to understand and it helped me get them up and running!

### 1/5 — Currently not working

*2022-02-24, version 2.2.17*

Have just tried to connect to a clients phone and as soon as they press broadcast screen it just shows as offline in my console.

Even tried it with my own phone and same result.

Very disappointing

### 1/5 — Crashes

*2021-01-14, version 2.2.15*

The app connects to the console. However after the user broadcasts their screen it freezes up on the agent console side.

### 2/5 — Does not work on iOS 14

*2021-01-05, version 2.2.15*

App fails, never connects and crashes immediately

### 5/5 — Works well

*2019-12-30, version 2.2.15*

Great app for iOS device support

## Frequently asked questions about BeyondTrust Support

### What does the BeyondTrust Support app do?

This app enables employees and end users to receive remote technical support for their iOS devices. It allows support representatives to securely chat with users, co-browse their mobile web sessions, view captured screenshots of issues, and push relevant URLs for updates or configurations.

### What are the key features of this support app?

Key features include secure session chat for real-time communication and file transfer, screen co-browsing to see what the user sees on their device, viewing screen snapshots shared by the end user, and the ability for support reps to push web updates and status information directly to the mobile device.

### Is this app free to use?

The BeyondTrust iOS Customer Client app itself is free to download and use. However, it requires an existing BeyondTrust installation with version 15.2.1 or greater and support sites with trusted CA-signed certificates to function.

### What devices is this app compatible with?

This app is designed for popular iOS-powered mobile devices. It works in conjunction with existing BeyondTrust installations and requires specific version compatibility and certificate configurations on the support side.

### How can this app help with mobile device issues?

The app facilitates quick resolution of mobile device issues by allowing support reps to directly see and guide users through problems. Features like co-browsing and screenshot viewing provide clear visual context, while chat and push updates enable efficient communication and configuration.

## Version history (last 5 releases)

### 2.2.21 — 2026-04-30

* Bug fixes

### 2.2.20 — 2025-07-31

Bug Fixes

### 2.2.19 — 2024-05-28

* Bug fixes

### 2.2.18 — 2023-06-06

* Bug fixes

### 2.2.17 — 2021-06-29

* Bug fixes

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## More apps by Bomgar Corporation

- [BeyondTrust Rep Console](https://appshunter.io/ios/app/beyondtrust-rep-console/id439048655)
- [Bomgar Presentation Attendee](https://appshunter.io/ios/app/bomgar-presentation-attendee/id780633952)
- [BeyondTrust Access Console](https://appshunter.io/ios/app/beyondtrust-access-console/id1032400097)
- [BeyondTrust Password Safe](https://appshunter.io/ios/app/beyondtrust-password-safe/id6741115970)

All apps by Bomgar Corporation: https://appshunter.io/developer/439048658

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*