# BeyondTrust Support — user reviews > 41 indexed App Store user reviews of BeyondTrust Support by Bomgar Corporation, rated 3.13/5 from 54 ratings. - Source: https://appshunter.io/ios/app/beyondtrust-support/id488264551/reviews - App overview in markdown: https://appshunter.io/ios/app/beyondtrust-support/id488264551.md - Rating breakdown: 5★ 21 · 4★ 2 · 3★ 6 · 2★ 3 · 1★ 17 ## Newest reviews (10 of 41) ### 2/5 — Does not work on iOS 14 *2021-01-05, version 2.2.15* App fails, never connects and crashes immediately ### 3/5 — iOS 11 screen sharing doesn’t work *2017-10-17, version 2.2.8* Version 17.1 was supposed to bring the long awaited untethered iOS screen sharing. But unfortunately it goes black any time the user goes to the home screen or to another app. The appliance is running Bomgar 17.1.2 and we get the same results on both iPads and iPhones running iOS 11 and 11.03 Edit: in the next version, can you please put a button on the client app’s main screen? There’s plenty of empty space on the start session screen. I realize you’re at Apple’s mercy, but those are a lot of steps to walk the user through, and it’s definitely not obvious from the client app or the rep console that those extra steps need to be taken. Thanks for the response. I will test it tomorrow. ### 2/5 — Crashes. A lot. *2017-03-17, version 2.2.5* I've used this on the desktop and it was fine. On the app though, it constantly crashes, which is terrible when you're working with direct user interactions with customer support. Having to reconnect is a pain, especially if you don't know when the app is going to crash again. It can definitely amplify customer problems. ### 4/5 — Bomgar User *2014-04-21, version 2.2.0* This app is great for providing remote support via iPad. ### 5/5 — Awesome *2013-12-16, version 2.2.0* Great app for an outstanding product would recommend to anyone in support. ### 5/5 — I think it's great! *2013-12-06, version 2.2.0* Bomgar is such a good fit for remote support. You can really tell that it was built with that in mind. Unlike some solutions that were build for meetings and just happen to have the functionality to do remote support. So cool to be able to remote into a computer from mobile device. ### 5/5 — 3ds mastery key *2013-10-07, version 2.2.0* Opened my 3ds like a charm ### 5/5 — Great way to get 3DS master key *2013-09-08, version 2.2.0* I forgot my PIN to the parental controls and I had to get a master key, this was great! Bomgar set me right up with a Nintendo associate and I got my master key in less than 5 minutes. It worked better than using my phone to call them. ### 3/5 — Not fully developed yet *2013-08-06, version 2.2.0* Not a lot of help for me. ### 5/5 — 3ds pin find *2013-07-16, version 2.2.0* I used this app to get a master pin to reset pin on a 3ds xl and it works great saved my grandson from a fit lol ## Most critical reviews (10 lowest-rated) ### 1/5 — When my security team is helping me, they asked me to download this app *2024-11-23* So I did and after this, I could not delete any this app or any other app on my phone so I don’t like this app, but it won’t come up in my App Store to update it ### 1/5 — crashes EVERYTIME *2024-07-30, version 2.2.19* This app crashes every time I start a remote session. After I tap the link and connect to a session the app will automatically quit itself. ### 1/5 — Currently not working *2022-02-24, version 2.2.17* Have just tried to connect to a clients phone and as soon as they press broadcast screen it just shows as offline in my console. Even tried it with my own phone and same result. Very disappointing ### 1/5 — Crashes *2021-01-14, version 2.2.15* The app connects to the console. However after the user broadcasts their screen it freezes up on the agent console side. ### 1/5 — iOS 13 *2019-09-20, version 2.2.14* Support iOS 13 ### 1/5 — Garbage *2019-06-20, version 2.2.13* My company paid a fortune for this remote tool. Clearly not a remote tool for iPhones Try before you buy ### 1/5 — Useless *2018-07-02, version 2.2.10* First it wont start the session only "starting session" on the iPhone X. Worked on the ipad fine. Second, you can only view within the app itself. Can't provide much support with that. I would give negative stars if i could. ### 1/5 — Steve *2018-03-16, version 2.2.10* This client needs a do over. The complete Bomgar server works great, the one thing we need is remote support for Apple iPhones. ### 1/5 — Screen share only works on iPhone and not iPads as advertised *2017-12-05, version 2.2.9* Really wanted to like the newest version. But even after following all the setup stuff, it only works with iOS 11.x iPhone. Constantly disconnects when using iPad on iOS 11.x. Support Tech suggested we use iPhones instead. Really? ### 1/5 — All but useless on iPad *2015-11-03, version 2.2.2* Going back to GotoMeeting. Bombar iPad client can not see a shared desktop. What is the point of software like this if you can not see what someone else is sharing? ## Most praised reviews (10 highest-rated) ### 5/5 — CyBeRsEcUrItY EnCrYpTeD. *2026-08-13, version 2.2.21* Verified👑🔐 ### 5/5 — pointer fix *2023-05-05, version 2.2.17* kindly fix this issue - need it asap thx ### 5/5 — 10/10 *2022-08-25, version 2.2.17* Love this for them. ### 5/5 — Great for remote Support *2022-08-24, version 2.2.17* Connecting was very easy for my client to understand and it helped me get them up and running! ### 5/5 — Works well *2019-12-30, version 2.2.15* Great app for iOS device support ### 5/5 — Upgrade Appliance to 18.2.7 and then it worked on iOS 12 *2018-10-29, version 2.2.11* We had no problem getting it to work with iOS 11. iOS 12 would work if we followed the guidance for iOS 11 but did not work for the guidance for iOS 12 We upgraded appliances to the latest 18.2.7 and now the iOS 12 guidance works and is much less cumbersome to initiate a session with a simple click of the screen sharing icon within the app. Thanks! ### 5/5 — Easy and simple to use! *2015-02-24, version 2.2.1* Can't complain, very easy to use and does what it's intended to do! ### 5/5 — Wow, what a super service *2014-08-26, version 2.2.0* Had problems linking my Wii to the internet after a BT upgrade. Very rapid response, very helpful operative, problem solved first try! ### 5/5 — Awesome!!! *2014-06-17, version 2.2.0* Love love love it when I'm on the go and away from my PC. Fantastic. ### 5/5 — Awesome app *2014-06-17, version 2.2.0* Great application works really well on both iPhones and iPads on the go. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*