# BFI Player (US) — user reviews > 12 indexed App Store user reviews of BFI Player (US) by The British Film Institute, rated 2.30/5 from 24 ratings. - Source: https://appshunter.io/ios/app/bfi-player-us/id1564438447/reviews - App overview in markdown: https://appshunter.io/ios/app/bfi-player-us/id1564438447.md - Rating breakdown: 5★ 7 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 15 ## Newest reviews (1 of 12) ### 1/5 — Cannot set up an account *2023-08-02* I downloaded the app from the App Store and I select subscribe only to have it cycle endlessly. I would really like to subscribe but the functionality of the app seems suspect. Please help resolve this problem. ## Most critical reviews (10 lowest-rated) ### 1/5 — Inexcusably bad *2025-12-15* Unusable. Gives BFI a bad name. **Developer response:** Thanks for your feedback, and sorry for the issues you’ve had. Please email us at bfiplayer@bfi.org.uk so that we can look into this. ### 1/5 — Don’t download movies . You’ll waste time and data *2025-11-11* Infuriating . Downloaded several films for vacation , but They just disappeared . Despite their update it still does not work for downloading - nov 2025 **Developer response:** Thanks for your feedback, and sorry for the issues you’ve had. Please email us at bfiplayer@bfi.org.uk so that we can look into this. ### 1/5 — Don’t download movies . You’ll waste time and data *2025-09-27* Infuriating . Downloaded several films for vacation , but They just disappeared ### 1/5 — Awful. Doesn’t work *2025-06-03* I have tried and tried, I paid the money, I got the confirmation that it’s paid, I login everything is locked. I restore purchases everything’s locked. It simply doesn’t work. The help center says to go to the bottom of the screen and click on profile. There is no profile at the bottom of the screen. **Developer response:** Thanks for your feedback, and sorry for the issues you’ve had. Please email us at bfiplayer@bfi.org.uk so that we can look into this. ### 1/5 — Terrible *2025-04-01* Worked an hour on setting up my phone with my TV. The password won’t be recognized. I’ve changed it many times I’ve never had this problem with any channels! **Developer response:** Thanks for your feedback, and sorry for the issues you’ve had. Please email us at bfiplayer@bfi.org.uk so that we can look into this. ### 1/5 — Failure to launch. *2025-02-17* After I cleared my app cache and deleted apps to make more room for this app, it would still only open and then abruptly turn off. It is the only app that I've had issues with. **Developer response:** Thanks for your feedback, and sorry for the issues you’ve had. Please email us at bfiplayer@bfi.org.uk so that we can look into this. ### 1/5 — Poor Selection *2024-07-12* Really poor selection of British movies. Many are avaliable on other streaming platforms. I only found 1 film that you are unable to find on another service. They also use Vimeo as their "host" who I do not like. **Developer response:** Hello. Thank you for your feedback, it is much valued. Should you have any other bits of feedback, please contact us via https://www.bfiplayerclassics.com/contact/support ### 1/5 — FRAUD! STAY AWAY *2024-04-27* Similar to other reviews. Paid for annual subscription and get endless loop of “Subscribe to Watch” and “You are already subscribed.” Have contacted support but no replies. This app needs to be pulled and people refunded. **Developer response:** Hello. I'm sorry to hear that. Please contact the support team via https://www.bfiplayerclassics.com/contact/support so that they can apply a fix to this issue. ### 1/5 — Paid subscription no access to content *2024-04-02* Paid for a full year subscription. App endlessly cycles with movies locked and no access to view. Reached out to support and no response. FRAUD DO NOT PURCHASE A SUBSCRIPTION FROM THEM **Developer response:** Hello. I'm sorry to hear that. Please contact the support team via https://www.bfiplayerclassics.com/contact/support so that they can apply a fix to this issue. ### 1/5 — Paid for annual subscription but app can restore purchase *2024-03-29* I paid for an annual subscription but the app still locks paid content. No one has gotten back to me from the support team. What a rip off **Developer response:** Hello. I'm sorry to hear that. Please contact the support team via https://www.bfiplayerclassics.com/contact/support so that they can apply a fix to this issue. ## Most praised reviews (1 highest-rated) ### 5/5 — Works for me *2021-07-22* I started my trial last week I love all of the British classics and cult favorites. I love all the movies here on BFI player classics? Plus eyebrows to the app it has the Alford Hitchcock collection huge fan of Alfred Hitchcock plus I love all of the other movies on here such as the wicker man! And I also love and soon the darkness! I would love to see more movies added to be F5 player classics and more popular ones to keep adding more movies to your library how about hey Futura called BFI player classics live! So I have to say BFI player classics is the bomb I am a huge horror movies fan I would love to see more horror movies added to the library in the future! And I also hope that BSI player classics can make it to Plex which has all live channels and watch for free! And keep updating the app love the iPlayer classics!🥰 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*