# BFSFCU Cards — user reviews > 46 indexed App Store user reviews of BFSFCU Cards by THE BANK FUND STAFF FEDERAL CREDIT UNION, rated 2.18/5 from 140 ratings. - Source: https://appshunter.io/ios/app/bfsfcu-cards/id1448333964/reviews - App overview in markdown: https://appshunter.io/ios/app/bfsfcu-cards/id1448333964.md - Rating breakdown: 5★ 31 · 4★ 6 · 3★ 6 · 2★ 9 · 1★ 86 ## Newest reviews (18 of 46) ### 1/5 — This App doesn’t work *2024-03-29, version 34.0.2* I downloaded this App because the BFSFCU App sends me to it when I want to check my credit card This App doesn’t let me log in. I called the Bank they transferred me to the credit card. The credit card people don’t know why I can’t log in or what is wrong with the App Useless ### 1/5 — Simply Awful *2023-08-31, version 29.0.0* The fact that there’s no 2FA, credentials don’t carryover from your BFSFCU login and the fact that for some reason this functionality should just be available in the BFSFCU app makes me want to close my account. ### 1/5 — Horrendous app minus 5 stars. *2023-08-22, version 29.0.0* If I could give negative starts, I would. It never recognizes my password. Today, I spent over half an hour with support trying to make it work. And nothing. This is something that should be a priority to fix because you need the app to pay the CU credit card using your phone and for the digital wallet to work with your CU cards. The banking app is linked to this CC app, so if you click on the CC field in the bank app it will force you to get this CC app that is full of problems. From other reviews, I’m not alone with this problem. ### 1/5 — Terrible can’t even login *2023-06-05, version 29.0.0* It’s like the worst app ever, defeats the whole purpose. Ever since it updated, it has been terrible and inconvenient to login. ### 1/5 — Not working. Useless app *2023-06-03* I am trying to login using same credentials as I use on website and the app gives me the error that password is not correct. I don’t get why BFSFCU has two apps for banking, and yet they can’t make it right. ### 1/5 — Can’t log in *2023-03-21, version 27.0.2* App works intermittently and now can’t log in. I also suspect it’s due to some recent update. The bank needs to hire a new developer to troubleshoot and fix this application as a whole. ### 1/5 — App not working after update *2023-03-17, version 27.0.2* The app is not opening after the recent update. Installed and reinstalled the app, yet the problem prevails. ### 1/5 — No possible login after last update *2023-03-15, version 27.0.2* Doesn’t let me login and asks me to contact the bank on the phone. They don’t know how to proceed either. ??? ### 1/5 — Not ready for prime time *2023-03-15, version 27.0.2* One used to have the ability to review credit card transactions without using this miserable app, but now one is automatically led to the App Store. The ease of having everything related to the BFSFCU in one place is no more, so after 30 years or so I think I will just have to get rid of my BFSFCU Visa card. ### 1/5 — Veery Poor *2023-03-08, version 27.0.2* Have been unable to open the app for over a month now. Biometrics no longer working. Error message provides a number to call but can’t help with the app! ### 1/5 — Went from okay to rubbish *2023-01-24, version 26.0.1* I used to be able to log in to this app, but some months ago it stopped working, won’t allow me to log in, insisting I need to register my card, but will not process any attempt to do so. It is now useless. ### 1/5 — Worthless *2023-01-12, version 25.0.1* The parts of this app I was able to access look like it was written by a child. And not one of to smart ones that knows how to write software. I got as far as being able to create an account but it was impossible to log in and use it. Calling the support number was a waste of time. ### 1/5 — Log in issues *2022-10-10, version 25.0.1* Unable to log in with login information or biometrics. Was working fine until last week. The helpline number mentioned in the error message is also not helpful and they had no clue what needs to be done to resolve the issue. ### 1/5 — Inadequate security *2022-09-21, version 22.0.1* This app does not include two-factor authentication. It instead relies on personal questions as a secondary identification. This is just not acceptable as a security set-up for a financial institution in 2022. Answers to many of these personal questions can be easily discovered through a cursory search of a customer’s online presence. Each question’s answer is likely to be considerably less secure than a password. Forcing users to use this app instead of the existing online banking app is a serious decrease in the user experience for the credit union’s mobile banking services. Previously credit cards were payable within the credit union’s main banking app, and users could select which account would pay the credit card, ensuring they would never overdraw a particular account. Paying a credit card now requires more steps, has less security, and the movement of funds between accounts is less clear. ### 1/5 — Clunky and Just Why *2022-08-28, version 22.0.1* Why must there be two BFSFCU mobile apps - one for banking and one for credit cards? Please just create one, integrated app. ### 1/5 — AppCards *2022-08-01, version 22.0.1* Useless ### 1/5 — Used to work but now it’s a junk app *2022-07-02, version 22.0.1* This app used to somewhat work most of the times but now 100% of the times it can’t log me in. I tried to call customer service and no one understood what app I was talking about. Complete junk… Too bad because the concept is nice. ### 1/5 — Useless app *2022-05-27, version 22.0.1* This app is really useless, you can never log on and you cannot override it. So as long as you are on your phone browser, there is no way of seen your credit card transactions. Really frustrated! ## Most critical reviews (10 lowest-rated) ### 1/5 — Does NOT work *2025-09-23, version 45.0.2* I have tried to get this app to work for years and it never lets me in regardless of how many times I change my password. The customer service can’t figure it out and I can’t figure it out. Please do something about this finally!!! ### 1/5 — Terrible app - would give zero stars if possible. *2025-09-04, version 45.0.2* This app is a nightmare for non primary account holders (guess that is why there is a class action lawsuit against BFSFCU on behalf of joint account holders) Over the years - I have not been able to add credit or debit cards except for twice by going to BFSFCU HQ. Was impossible to add cards for our teen as well. The two step authentication requires going through phone and email contacts of the primary card holders. Then the code is treated as invalid anyway. We have wasted so much time on phone with card holder services trying to sort this out. Brings new meaning to the word non user friendly app ### 1/5 — Horrible *2025-04-20, version 43.1.0* Quite possibly the most frustrating app I’ve ever had. I can never login. It’s supposed to be a convenience app to lock and unlock your card but it’s useless when I can’t even log in to unlock the card when I need it. So many bugs and glitches, I don’t know what they’re doing pushing out new updates when it only makes the app worse. ### 1/5 — Needs major overhaul *2025-03-05, version 40.2.1* Often times it doesn’t let you log into the app at all, due to some error. The company needs to hire a new developer and re-develop it from the ground up. It’s been bad too long ### 1/5 — Log in issues *2024-11-27, version 39.0.2* Half of the time I try to log in the app gives me error messages “it looks like there is a problem on our end. It is not your fault. Please try again in a little while”. Unfortunately this is a consistent problem that can last for days until the app works again. ### 1/5 — Terrible app *2024-11-12, version 39.0.2* Unbelievably terrible app. It doesn’t seem to go into landscape mode on iPad/tablet. Seems to be designed for an iPhone but it is buggy when used there too. ### 1/5 — Never worked *2024-11-07, version 39.0.2* Never allowed me to log in, while main app is working just fine. To pay cc have to login through browser every time. ### 1/5 — Terrible Scrolling Bug *2024-08-22, version 38.0.1* Along with all of the other gripes, security concerns, etc the app doesn’t scroll properly. It chaotically jumps around making it nearly impossible to keep track of the charges. I really hope there can be some improvements. ### 1/5 — Does not work *2024-08-04, version 37.0.4* I got notification from my credit union to update. Each time I try it does not work/update. Waste of my time. ### 1/5 — Horrific *2024-07-14, version 37.0.4* Fire all development and management staff. This is unspeakably bad. ## Most praised reviews (8 highest-rated) ### 5/5 — New app is great *2024-11-08, version 39.0.2* The new app is excellent, user friendly, and rarely gives me issues (bugs etc). Keep improving! ### 5/5 — Works as advertised *2019-12-17, version 8.3.2* I was a bit worried about this app, based on the fact that the first review that came up said he couldn’t log in correctly after the update. But happy to report that that was an old review. The app works smoothly. Would love to be able to add all my credit cards to it, instead of just BFSFCU. Otherwise it’s pretty awesome. ### 5/5 — Simple and effective *2019-01-30, version 1.5.3* This app is great! Easy to navigate, VERY intuitive, and the first time I’ve ever been able to turn my card on and off. I normally use Online Banking on a desktop, but this app makes credit card management so much more convenient when I’m “on the go.” Well done, Bank-Fund! ### 4/5 — Great start *2019-01-31, version 1.5.3* This app has helped me prevent further fraud on my credit card. I shut the card off immediately until I could verify fraud. The ability to block and unblock transactions is great. The alert feature when a transaction is made is awesome. Further improvement I’m sure to come but a fine start. Well done Bank-Fund! ### 3/5 — Doesn’t work with iOS keychain *2022-02-26, version 21.1.4* The password fields in account creation and on the login screen don’t work with auto fill from the keychain. The keychain will fill in the field, but the app thinks it is still empty and won’t enable the login or enroll button. The app should check the contents of the password fields instead of checking that the user clicked and typed in each one. Also, the enrollment process doesn’t mark fields invalid in any obvious way. The username field requires a number in the username, but the field is not highlighted in red if one isn’t present. Because the enroll button is disabled until the field is valid, no error message is displayed when the user tries to press it. The app offers alerts on specific kinds of transactions, but doesn’t support payment reminders at all. ### 3/5 — Effectively useless as of new update *2019-03-04, version 1.5.23* Can not log in to the application with biometrics or with login information; have to go in through a web browser, which defeats the purpose of having an app at all. Worked perfectly fine prior to most recent update! ### 2/5 — Crap *2022-10-14, version 25.0.1* Cannot add a card, gives a phone number to call which is for card services not app services, told problem solved, still not working. Have no confidence in any of the products. ### 2/5 — Having problems in iPhone X *2019-02-08, version 1.5.21* Since the last update I am having issues long in. The app use the face recognition and suddenly restarts and after do that few times just close. Not working after that. Any fix ? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*