# BFSFCU — user reviews > 152 indexed App Store user reviews of BFSFCU by THE BANK FUND STAFF FEDERAL CREDIT UNION, rated 4.82/5 from 15,260 ratings. - Source: https://appshunter.io/ios/app/bfsfcu/id1052377482/reviews - App overview in markdown: https://appshunter.io/ios/app/bfsfcu/id1052377482.md - Rating breakdown: 5★ 13,472 · 4★ 1,006 · 3★ 255 · 2★ 105 · 1★ 240 ## What do users think of BFSFCU? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient and fast - 🔒 Secure - 💡 Excellent customer service - 💡 Efficient internal transfers **Cons** - 🐛 Buggy and crashes frequently - 🐛 Login issues and account lockouts - 🐛 Unreliable mobile deposit feature - 🐛 Slow and unresponsive app - 🐛 Lack of functionality compared to other banking apps **Commonly reported bugs** - Face ID/Touch ID login not working consistently - Mobile check deposit feature not functioning properly - App freezing and crashing during use - Incorrect check image orientation after capture - Frequent account lockouts and password reset issues **Most requested features** - Add ability to view past transaction history on iPad - Improve visibility and accessibility of deposit button - Allow adding notes to transactions - Provide better transaction details and descriptions - Integrate Zelle transfers more seamlessly ## Newest reviews (13 of 152) ### 3/5 — Too many glitches *2026-07-17, version 25.1.1* The credit union suffers from having too little direct competition. The website is often down and the credit card app doesn’t work well. The card is often blocked when trying to buy air tickets. ### 3/5 — Software transition *2026-07-14, version 25.1.1* Poorly handled. No notice. Once done I had to re-register all banking details of usual wire transfers. Has created stress and pain. Very disappointing ### 3/5 — Amount *2026-06-28, version 25.1.1* There is no period available when first entering the cheque, you have to press done to get in to the amount field. ### 5/5 — IT *2026-05-13, version 25.1.1* As usual, well done! ### 4/5 — Signing in *2026-05-08, version 25.1.1* It makes me type out my username and password everytime I want to check my balance, secure but not efficient ### 5/5 — Best credit union ever *2026-05-07, version 25.1.1* I have been a member for over 20 years. Best customer services and always ready to work with your to improve service. ### 5/5 — You are the grat *2026-05-04, version 25.1.1* You are consistently performing excellent. Thank you ### 5/5 — App performance *2026-04-23, version 25.1.1* So easy to navigate and smooth ### 5/5 — Good *2026-04-22, version 25.1.1* Good ### 5/5 — Great App *2026-04-21, version 25.1.1* User friendly and always working as required. ### 5/5 — Seamless integration *2026-04-16, version 25.1.1* Nice A++++ ### 2/5 — Unreliable app *2026-03-24, version 25.1.1* When will members have a reliable app? Check deposits are always a hassle because often, it just won’t take a picture of the check no matter how many times you tap on the screen. Today, I was not able to see my deposit history. ### 5/5 — Longtime Member *2026-03-13, version 25.1.1* Best credit union around! ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst *2026-07-01, version 25.1.1* App constantly shuts down, doesn’t keep up with live banking and takes forever to update. Credit Card should be available under same app. It is as trash as BFSFCU customer service support and understanding of case-by-case issues. I am legitimately finishing all my banking with them in order to not have to ever deal with this app ever again because it is so mind-numbingly useless ### 1/5 — Nothing is working properly *2026-06-20, version 25.1.1* Worst app ever… The Face ID never works properly. There’s no way to go back to the previous page in the app. Not user friendly at all. ### 1/5 — Miserable *2026-06-19, version 25.1.1* The app often freezes when trying to take the second photo - and checks from insurance companies and government are regularly rejected. The app is more trouble than it is worth. ### 1/5 — Not up to standard for a bank *2026-05-23, version 25.1.1* It would have been good 20 years ago ### 1/5 — Frequent Changes *2026-05-15, version 25.1.1* Frequent changes affecting user history which has caused significant distress ### 1/5 — Can’t deposit checks *2026-04-12, version 25.1.1* I used to be able to deposit my checks through the app, but it has suddenly started to give me errors with no clear explanation. Now I have to partake in archaic standards and go to an actual bank to deposit it. ### 1/5 — Horrible check deposit experience *2026-02-20, version 25.1.1* Doesn’t easily recognize and deposit checks . ### 1/5 — Abysmal check deposit program *2025-12-11, version 25.1.0* Useless ### 1/5 — Clunky *2025-05-12, version 23.2.1* Crashes out all the time. Hard to find what I’m looking for. Unprofessional look ### 1/5 — Pretty poor *2025-03-18, version 23.2* Does the basics but badly. ## Most praised reviews (10 highest-rated) ### 5/5 — Tired *2026-08-14, version 25.1.1* Stop asking me to write a review when I’m trying to do banking ### 5/5 — E Banking *2026-07-24, version 25.1.1* Very efficient banking experience that can be done remotely. ### 5/5 — Deposit *2026-07-22, version 25.1.1* Depositing checks is way too tedious. Some days it works fine, others take up to five attempts to get it accepted. Need to fix! ### 5/5 — Deposits *2026-07-12, version 25.1.1* The process for online deposits is very efficient and helpful. Thank you! ### 5/5 — Presence *2026-07-08, version 25.1.1* You are always present, right there when I need you.Thank you very much ### 5/5 — Awesomeness!!! *2026-06-29, version 25.1.1* I’ve used BFSFCU for about 18 years now and I Love them! Reasonable, amazing rates & great customer service!!! ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Ease of use *2026-05-27, version 25.1.1* Clear, straight forward processes and handles transactions efficiently and effectively ### 5/5 — good *2026-05-25, version 25.1.1* very good ### 5/5 — Horrible aplicación *2026-05-22, version 25.1.1* Es horrible la Interfaz! Y las gastos siempre quedan en pendiente y se duplican. Y al los días se arreglan realmente es muy malo el sistema ### 5/5 — Service *2026-05-15, version 25.1.1* Top notch credit union efficient and professional. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*