# BFT CONNECT — Tri-Cities on-demand transit

> On-demand, shared transit service within defined service zones. (iPhone/iPad app by Via Transportation, Inc..)

- Source: https://appshunter.io/ios/app/bft-connect/id6476562226 (this page in markdown: same URL + `.md`)
- Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.43/5 from 129 App Store ratings · 14 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 134 MB
- Languages: English, Spanish
- Released: 2024-03-18
- Data updated: 2026-08-14
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/bft-connect/id6476562226/reviews.md

## What is BFT CONNECT?

Get on-demand, convenient and affordable rides within any one of our six CONNECT zones: Central Richland, West Richland & Badger Mountain, Columbia Center & South Richland, West Pasco, East Pasco and Finley & Central Kennewick. 

Ride 7 days a week to popular pre-determined destinations within the service zone of your origin and connect to or from the BFT bus network with ease. Remember, your ride must begin and end in the same zone.

How it works:
- Book a ride on your phone.
- Get picked up on a nearby corner.
- Share your ride with others.
- Save cash and reduce carbon emissions. 

What we’re about:
SHARED.
Our corner-to-corner algorithm matches people headed in the same direction. This means you’re getting the convenience and comfort of a private ride with the efficiency, speed, and affordability of a public one.

AFFORDABLE.
All rides are a pre-communicated low price, no surprises. BFT CONNECT also offers passes and concessions for eligible riders.

SUSTAINABLE.
Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make your city a little bit greener and cleaner, every time you ride. 

Questions? Reach out at support-bft@ridewithvia.com. Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.

## Key features

- On-demand ride booking
- Shared rides with others
- Corner-to-corner pickup
- Connect to bus network
- Affordable fares
- Reduced carbon emissions

## Recent user reviews (10 of 14)

All indexed reviews: https://appshunter.io/ios/app/bft-connect/id6476562226/reviews.md

### 1/5 — Glitches

*2026-06-04*

Terrible app, Bft do better especially the drivers, they purposely don’t answer calls, And it constantly bugs out about “not being able” to find a driver. 0/10 Via was a way better app. this **** is horrible.

### 5/5 — Terrible

*2026-05-21*

The app never works anymore. You can’t ever get a via. Where I live there is no bus so I have to rely on via and I’m constantly missing important things because it always says tap to retry.

### 1/5 — App is useless now

*2026-05-17*

I used to use the Via app to get direct rides from here to there, but now that it's BFT Connect, it ONLY ever tells me to use the bus, which i would do with the far superior Transit app if I did. I called customer support but all they said was to delete and reinstall the app, which I have done multiple times and nothing has changed. My payment method is set to card, which you CANNOT use to ride the bus, so that's not the problem either. If all the app is now is a worse version of the Transit app, I have now reason to use it. FIX YOUR STUPID APP!!!!

### 1/5 — Glitches

*2026-04-17*

Terrible app, Bft do better especially the drivers, they purposely don’t answer calls, And it constantly bugs out about “not being able” to find a driver. 0/10 Via was a way better app.

### 2/5 — Stressful to even have to use.

*2026-03-03, version 4.26.3*

I rely on this app but it literally always gives me issues. The app is somehow always in high demand. I’ve cried so many tears and had so many panic attacks being stranded places, I’ve even missed many appointments thanks to this app. I’ve called the help twice and both times they said “they can’t do anything about it because they work for the bus,not the connect”.  
I am disabled and can’t walk around my neighborhood, the walk would be 40 minutes if I walked to the bus station. I literally call an hour early every time and they still find ways to not make it on time or constantly say”no available drivers” till I actually miss my appointments. I only gave 2 stars because your drivers are so kind and sweet and I appreciate them only. You need to hire more people to drive, I should not have ever had to miss so many things in my life when I call an hour early. It’s a curse to have to rely on this app, this app is my main push to work harder to get my own license.

### 5/5 — Richard R

*2025-06-20*

Very professional super friendly. Great driver!

### 1/5 — .

*2025-06-20*

this app is trash it doesn’t even work i don’t know how to make a via

### 2/5 — .

*2025-03-25*

I use the connect everyday to get home, to get to school, and other places but for some reason the app isn’t working or they changed their boundaries

### 5/5 — New to BFT Connect

*2025-02-10*

I had a warm vehicle and a friendly greeting to welcome me.  My first ride went well, and the first time I used the app, it was easy and straightforward.  Maps available with the zones inside of the app would be useful for planning.

### 5/5 — Nice

*2025-01-20*

She is very nice, her name is Laura

## Frequently asked questions about BFT CONNECT

### What is BFT CONNECT?

BFT CONNECT is an on-demand transit service that provides convenient and affordable rides within specific zones. It matches riders heading in the same direction to share rides, offering the efficiency and affordability of public transit with the convenience of a private ride.

### How do I book a ride?

You can book a ride directly through the app on your phone. The service operates on a corner-to-corner basis, meaning you'll be picked up and dropped off at nearby corners. Your ride must begin and end within the same designated service zone.

### Is BFT CONNECT free to use?

The app itself is free to download and use for booking rides. Rides are not free and have a pre-communicated low price. The app may offer passes and concessions for eligible riders, and it also includes advertisements.

### What are the service zones?

The service operates within six distinct CONNECT zones: Central Richland, West Richland & Badger Mountain, Columbia Center & South Richland, West Pasco, East Pasco, and Finley & Central Kennewick. Your ride must start and end within the same zone.

### What are the benefits of using BFT CONNECT?

Using BFT CONNECT offers several benefits, including convenience and affordability with pre-communicated low fares. By sharing rides, you also contribute to reducing traffic congestion and CO2 emissions, making your travel more sustainable.

## Version history (last 5 releases)

### 4.29.1 — 2026-08-11

Performance improvements and bug fixes

### 4.27.16 — 2026-07-19

Performance improvements and bug fixes

### 4.27.1 — 2026-04-29

Performance improvements and bug fixes

### 4.27.0 — 2026-04-27

Performance improvements and bug fixes

### 4.26.12 — 2026-04-13

Performance improvements and bug fixes

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## More apps by Via Transportation, Inc.

- [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015)
- [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508)
- [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687)
- [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356)
- [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596)
- [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394)

All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018

## Related topics

[bft connect](https://appshunter.io/ios/topics/bft-connect) · [bcta connect](https://appshunter.io/ios/topics/bcta-connect) · [bft](https://appshunter.io/ios/topics/bft)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*