# BG Home — user reviews > 176 indexed App Store user reviews of BG Home by Luceco plc, rated 5.00/5 from 5 ratings. - Source: https://appshunter.io/ios/app/bg-home/id1449578712/reviews - App overview in markdown: https://appshunter.io/ios/app/bg-home/id1449578712.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of BG Home? Overall sentiment: neutral **Pros** - 👍 Works well - 👍 Easy to use - 👍 Great features - 👍 Excellent product - 👍 Fantastic - 👍 Reliable - 👍 Useful system **Cons** - 🐛 Connection issues - 🐛 Unreliable app - 🐛 Difficult to set up - 🐛 Buggy - 🐛 Clunky interface - 🐛 Limited functionality - 🐛 Parental lock issues **Commonly reported bugs** - Inability to change timer settings - App crashes - Connectivity issues - Incompatibility with newer iOS versions **Most requested features** - Sunrise/sunset timer option - Power metering - Improved timer functionality - Matter protocol support - Modernized GUI ## Newest reviews (14 of 176) ### 3/5 — It works ok once logged in *2026-05-15, version 1.4.9* Works great but removes username after not using for months then takes ages to log back in. But when you finally do get in it works fine. Not as good as Smart Home App which these BG sockets don’t support :( ### 3/5 — It’s Ok *2026-02-12, version 1.4.9* Had several smart sockets and got used to what I can only describe as a quirky set up. Smart setup has never worked so always completed manual instead App works ok for switching and timing of sockets. Alexa does not work with linking always -1000 error. ### 3/5 — SCENES DOSEN’T WORK PROPERLY *2026-01-16, version 1.4.9* I’ve been using this app for a long time now but at some point something happened with SCENCES. For some reason when creating a SCENE I can no longer set a time or delay etc when I tap on what looks like a greyed out clock. As soon as I tap on it the app crashes. ### 5/5 — Great app *2026-01-04, version 1.4.9* This is a very useful tool to help working items around the home. ### 2/5 — Needs updating *2026-01-02, version 1.4.9* Unfortunately the app doesn’t like connecting to my outdoor sockets any longer, I’ve been advised by tech support that this is a now a common problem and they hope to resolve this, no timescale set. So now I have about £100 worth of non WiFi sockets lol !! Please hurry up devs !! ### 5/5 — Sir Paul *2025-12-08, version 1.4.9* Works as it’s supposed to really pleased. 👍 ### 4/5 — Works well *2025-12-05, version 1.4.9* Works well. Initially I couldn’t get it to link to the Alexa skill but then realised I’d setup the BG Home smart socket on a different email address. I changed it in the app to the same and it linked straight away and Alexa now works. Functionality could be better, hence 4* ### 5/5 — Bfg home *2025-11-30, version 1.4.9* 1 word excellent!!!! ### 2/5 — Awful to change wifi *2025-11-30, version 1.4.9* Wasted a day and no success. You should be able to set up new wifi from the app and not have to reinstall every socket/adapter. Upgrade to new wifi for device tick list at home level would be helpful. Device fails to get onto new wifi but app doesnt say why ### 5/5 — Addicted to Wifi Skts *2025-11-13, version 1.4.9* Dont Bend down, ask siri or google to turn it on or off😍🤣 ### 5/5 — Smart socket *2025-11-12, version 1.4.9* Great double socket works really well and super easy to set up ### 5/5 — Top👌 *2025-11-10, version 1.4.9* Top👌 ### 3/5 — Was great, now only OK *2025-11-09, version 1.4.9* Cannot turn the lights off on the socket without turning the socket off. The switch within the app doesn’t do anything. Keeps my child awake with the lights. ### 5/5 — Very very good! *2025-10-24, version 1.4.9* Very happy with this! ## Most critical reviews (10 lowest-rated) ### 1/5 — Avoid like the plague *2026-07-05, version 1.4.9* So I had things set up and working nicely, but then I stupidly went and got a new Wi-Fi installed, so I have a working Wi-Fi with a dedicated 2.4 GHz network. I’ve got a password with no special characters out for that one cause they don’t tell you when you enter the password only doesn’t work., and still nothing. Oh, and there’s literally nowhere in the app that you can actually get through to somebody for support so there is zero support like zero none not at all an email address not a postal address nothing. Absolute useless Pile of something that I’m not allowed to write here. ### 1/5 — Update *2026-05-10, version 1.4.9* Since the last update quick controls are no longer working once you press to bring up quick controls it just brings up a blank box please fix this asap ### 1/5 — Don’t bother *2026-05-04, version 1.4.9* I’ve tried to set this up numerous time, it came with an outside bundle, but it’s awful and will never connect! ### 1/5 — Hard to setup and unreliable *2026-03-01* I have a BG smart outdoor double socket in an area with very strong WiFi signal. Because the socket will only connect to 2.4Ghz (how archaic is that!), I have an extender on my TP-LINK mesh network to broadcast just 2.4Ghz. Setup is a really hit and miss affair. AP setup doesn’t work at all, because the device doesn’t broadcast a WiFi SSID. The smart setup typically connects after about a dozen attempts. The sockets then stay connected for maybe two days at most before losing connection and going offline. The only solution is delete the sockets from the BG app and restart the whole tortuous setup process from scratch. My advice is to avoid smart devices from this company unless you are prepared for a whole world of pain! ### 1/5 — Don’t recommend BG home app *2026-01-08, version 1.4.9* This app is an absolute nightmare. I can’t say the device itself doesn’t work, but the app seems to have a life of its own. It doesn’t matter whether I’m on strong Wi-Fi, home Wi-Fi, 5G or 4G — when it decides not to work, it simply doesn’t. The only solution is to physically go and reset the device, and only then does the app start working again. That’s really convenient when I’m not at home. Even the cheapest smart plugs have a better app than a £35 device. This is a real disappointment. I thought it would be a good investment, but unless the developer seriously improves the app, I can’t recommend the BG smart double socket to anyone. ### 1/5 — Connection issues *2025-12-02, version 1.4.9* Simply put no matter what you do other than spending 5 years to get a university degree in Wi-Fi you will not be able to connect this plug. ### 1/5 — Not working with iOS *2025-10-14, version 1.4.8* Unfortunately the app no longer plays well with IOS and as such I can’t add the new socket I’ve purchased, apparently there is a fix being worked upon but until then, it’s useless to me ### 1/5 — Disappointing *2025-10-13, version 1.4.8* Could never get this to work using any method with BG smart socket. Broadlink app worked first try. ### 1/5 — INSTALL BROADLINK APP !! *2025-10-13, version 1.4.8* I saw a review which suggested I simply install the BROADLINK app!! Bin this one and do it…..IT WORKS!!!! ### 1/5 — BG Home *2025-10-06, version 1.4.8* What an absolute piece of junk this software is. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent for well and pond management *2026-07-11, version 1.4.9* I have recently fitted two sockets. One in our garden well and the other near our pond. The pond pump circulates for 3 hours per day and the well pump powers on for 0.5 hour to top up the pond water. Easy to fit, although I did have a problem connecting to our Google WiFi points which operate at 2.4 and 5.0 GHz. However, BG have provided an alternative, the AP mode. You just connect directly to the Smart Socket from your iPhone and then once connected, you switch the iPhone back to your home WiFi and the app takes care of the rest. Excellent product! ### 5/5 — Magic! *2026-07-09, version 1.4.9* I can turn the outside socket on and off at will using an app from wherever in the world. Or the sofa. It’s witchcraft 😁 ### 5/5 — Ryan Wilson *2026-06-29, version 1.4.9* Working great for our outdoor pool pump and heat source pump. ### 5/5 — Easy Set-Up *2026-06-25, version 1.4.9* Once I got my head around setting the first one up the other two I bought were easy. Just make sure you have a good Wi-Fi signal. ### 5/5 — Awesome app *2026-04-16, version 1.4.9* Great work guys 👏👏👏 ### 5/5 — BG Smart Socket *2026-04-15, version 1.4.9* Good to use.. ### 5/5 — Excellent App *2026-04-10, version 1.4.9* Pretty straightforward to set up ### 5/5 — Ace *2026-03-08, version 1.4.9* Works great ### 5/5 — Socket *2026-02-11, version 1.4.9* Works perfectly. ### 5/5 — Plugs *2026-01-20, version 1.4.9* Works really well and very satisfied --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*