# BGC Pharmacy — user reviews > 69 indexed App Store user reviews of BGC Pharmacy by Brookshire Grocery Company, rated 2.30/5 from 147 ratings. - Source: https://appshunter.io/ios/app/bgc-pharmacy/id766754686/reviews - App overview in markdown: https://appshunter.io/ios/app/bgc-pharmacy/id766754686.md - Rating breakdown: 5★ 31 · 4★ 10 · 3★ 9 · 2★ 15 · 1★ 82 ## Newest reviews (19 of 69) ### 2/5 — App can use help! *2023-10-29, version 7.4.1601* I don’t like the pharmacy app because it’s not user friendly. It looks old and out dated. The Walgreens app is allot better. I don’t know why you can’t just use it. I was very happy that Walgreens is in Brookshire’s because it’s allot closer to my house but the App needs help!!! ### 2/5 — Very clunky *2023-10-16, version 7.4.1601* So I have been using this app for a few years now and the same thing keeps happening. It takes almost a min and a half to load the button that I need to hit to get to my refills. It is slow going from menu to menu as well. And if I am managing a family member it takes a long time as well. ### 1/5 — App is pure crap *2023-01-03, version 7.4.1601* So frustrating this app just crazy. ### 1/5 — App broken *2022-08-25, version 7.4.402* Would love to have a usable app again for ordering and filling my prescriptions. Either can’t log in, or when I can is very frustrating to use. Disappearing prescriptions, etc. ### 1/5 — Frustrating *2022-08-24, version 7.4.402* Logging in is a constant battle - I’ll try to sign in over and over, and eventually *might* succeed by force-quitting the app and trying again. I’ve switched to using their website for my pharmacy needs, which is way more reliable. ### 1/5 — Fix it!!! *2022-08-18, version 7.4.402* The prior app was wonderful. This is by far the worst app I have ever used. It freezes every time you use it. It won’t load and just goes blank. I can expect to spend 20 minutes trying to see if my prescription is ready. Heaven forbid you call and ask. They tell you to use the app. PLEASE fix it!! ### 1/5 — What did you do? *2022-08-16, version 7.4.402* You made it horrible. After years at Brookshires this horrid app is almost enough to make us go elsewhere. But for the great pharmacy staff we’d be gone just for the app that somebody lied to somebody saying “better user experience.” The executives would be better served to see these comments and DO SOMETHING ABOUT THE APP. I’m waiting for it to show MY PRESCRIPTIONS SO I CAN TELL MY DOCTOR WHAT NEEDS RENEWING. Oh—too late! What a sorry software team you must have. First thing they did was shut us out of an app that WORKED WELL, EASY TO USE. Then it took six months and we still only have two of us out of a household of four. AND IT WILL NOT SWITCH FROM MY WIFE, WHO IS PRIMARY ON IT, TO ME WHO GOES AND PICKS UP PRESCRIPTIONS. No problem with one of our household because one is gone now. You’d better wake up and take food care of customers. This is a competitive business and your software is a substantial liability. ### 1/5 — Hate this app! *2022-08-16, version 7.4.402* I’ve been trying for 3 days and can’t see anything in my account. Checked for maybe a version update being needed, nope. It’s always glitchy, takes forever, signs out at random, and freezes up, but these last several days have been especially infuriating. I hate that the old website isn’t even available anymore - most apps still have a physical website you can also use. I wish I could give zero stars. ### 1/5 — Awful! *2022-08-15, version 7.4.402* Says it doesn’t recognize password. Used reset password 3 times and login says it does not recognize my username and password every time! Called customer support and got message saying leave your name and number and we will call you back! ### 1/5 — Not dependable *2022-08-15, version 7.4.402* I never had trouble with the old app. I really dislike this one! It takes forever to open, freezes regularly and when i really need it it won’t open. ### 2/5 — Disappointing *2022-08-04, version 7.4.402* This app is the worst working app I have ever had. The structure is off, it’s confusing, it locks up every time I use it… I literally have to attempt to log in and then have to logout several times before I can actually attempt anything in the app. Then, if I try to go back to the previous page in the app, it’s over with. I have to completely get out of it and start all over again. Very, very frustrating. Do I mind calling the store myself? No, not at all. But the whole point of having an app like this is supposed to be intended for is having the convenience of getting things taken care of with just a few clicks. I believe that the app (if it worked properly) is probably quite a relief on some of the pharmacy personnel because they most likely wouldn’t get soooo many phone calls. I would bet right now, their phones are getting blown up! Listen to the users and let’s get a solution going for an update for a much better app. I love ❤️ BGC and I always have! Get some outside IT help if you have to! - A Loyal But Very Disappointed BGC Customer And Former Employee ### 1/5 — Terrible App…CVS is sooooo much better *2022-07-20, version 7.4.402* This app is clunky…scans the prescription bar code, and tells you the Rx you just scanned but tells you “It appears to be invalid”…useless. My list of Rx is blank?? Been filling them here for 2 years. Not worth the time. We had to switch from CVS to Brookshires per our new insurance co. I love love love Brookshires grocery stores but their pharmacy app is clearly NOT a priority for them. ### 1/5 — App is crap *2022-07-19, version 7.4.402* Once this was a great app for monitoring and refilling my prescriptions. Since updates, it nearly takes an act of congress just log in. ### 1/5 — FIX THIS APP!!!! *2022-07-05, version 7.4.402* This app used to work without any issues but ever since the last update it is awful!!! When you try to login it acts like it’s going to take you to the main screen but doesn’t. It just goes back to the login screen. You have to try to login 5-6 times before it will open the app and that is if you are lucky. There have been days that I couldn’t even get the app to open. Please send out an updated version of this app so we don’t have to continue to go through this!!! ### 2/5 — Slow, Buggy Mess *2022-06-07, version 7.4.402* This app is pretty great when it actually works. My only gripe is the list of prescriptions do tend to get cluttered, especially with expired scripts. But the biggest problem is getting it to work at all. Even when it is working properly, the login screen takes forever to get past. No matter how many times you click login it will just stay frozen there most times. And when it is working properly it is still very buggy and very slow. ### 2/5 — Minimal Information *2022-05-31, version 7.4.402* This app is not very helpful. Needs to list medications that are ready and in progress. ### 1/5 — Scan is useless *2022-05-01, version 7.4.402* Scan always returns an error, even though the number scanned is perfectly correct. Manual entry of the same number works! ### 1/5 — App went from decent to terrible *2022-02-14, version 7.4.402* The old version wasn’t fancy but it was serviceable. The new one is terrible. The scanner doesn’t work. Each med must be selected and ordered by itself, no choosing multiples to refill. Having to create a new login was a hassle. Would not recommend. ### 1/5 — No Script List *2022-01-22, version 7.4.402* You would think the Home Screen of a pharmacy app would give you a list of your prescriptions (with med names!), both those that already for pick up and those that will be refilled in the near future. Instead it’s a list of sections, none of which shows you that information. Getting an alert that only shows you the last four RX numbers of a script when it is ready is absolutely useless for new prescriptions, especially for those medications that you have to get a new script for each month. And if you have multiple scripts? Why should the customer have to cross check the last four RX numbers to figure out which script is ready? A simple list (on the home screen -with med names!) as mentioned before totally eliminates that issue with next to no effort by the app. All in all this app needs a massive overhaul in ease of use and information available to make it as convenient as they think it is. ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not work *2026-03-06, version 7.4.1601* I have never once gotten this app to work for me. When you click into the app you are met with a screen that says network connection is unavailable or server is unreachable. If you click tap to retry, you are met with a white screen. I have never gotten past this. Save your time and don’t bother downloading this. ### 1/5 — Not Just Awful, it’s Unusable *2026-02-05, version 7.4.1601* The app just does not work in the slightest. I open the app to a network connection is unavailable screen, hit retry, at which point it goes to an all white screen with a blue bar along the top. I have never gotten past this screen. ### 1/5 — Doesn’t work at all!! *2026-01-22, version 7.4.1601* Sitting in the ER and I need to see what I was prescribed and I can’t because this atrocious app doesn’t work! Literally doesn’t work. Awful. ### 1/5 — Update? *2024-04-19, version 7.4.1601* App is no longer active or working. The app keeps freezing and shows there is no connection. ### 1/5 — Horrible transition *2024-02-28, version 7.4.1601* I knew when Super One changed to Walgreens it was going to mess up some things however it totally ruined the app and the whole experience for me. I’ll be changing pharmacies. ### 1/5 — Again? *2024-01-22, version 7.4.1601* Again I’m trying to check the pharmacy and it will not even open in four attempts. The App Store shows it current, no updates available ### 1/5 — Poor app *2023-06-13, version 7.4.1601* Glitchy and hard to log into. Very unreliable ### 1/5 — Worthless *2023-05-17, version 7.4.1601* You go to the website, it tells you to transfer your scripts through the app. You download the app and take time to put in every detail about each individual prescription. It says transfer request completed.You call the pharmacy 2 days later, they have no record of any app transfers, so you redo the whole process over the phone. Waste of time and dumb! ### 1/5 — Works only a fraction of the time *2023-05-02, version 7.4.1601* Currently not working at all ### 1/5 — Worst App I’ve Used for Pharmacy *2023-04-21, version 7.4.1601* Constantly crashes, doesn’t show status when prescriptions are awaiting physician approval and doesn’t navigate well. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2022-11-02, version 7.4.1601* It easy to select your Rx, easy to run a report of any time period, easy to see $ amount per Rx or time period. ### 5/5 — Patient *2019-09-11, version 2.0.1* I love this new app, great colors and easy to use significantly more user-friendly in the old app, I definitely preferred to refill my prescriptions this way ### 5/5 — Great Update *2019-09-11, version 2.0.1* The update is excellent, it's easier to use and has cool new features. I love that i can log-in with my face! ### 5/5 — Better! *2019-09-11, version 2.0.1* Much improved over the last version. Thank you. ### 5/5 — New app *2019-09-11, version 2.0.1* New mobile app is great ! ### 5/5 — So far so good :-) *2016-10-26, version 1.0.60* Just got word there is now an app for Rx refills. I immediately went to download thinking the Super One Store app would be all I needed. Not the case so grabbed the Rx one next. I downloaded it, registered and submitting two prescriptions and selected my pick-up time. From start to finish done in about 5 minutes! Simple, easy, and efficient. I love it. ### 4/5 — Needs comment addition block *2019-10-05, version 2.0.2* Prescription refills need an area where people can put in a comment. (Can I have this increased to a 90 day fill, Will this conflict with other medication, etc.) ### 4/5 — Rx scan no longer works *2019-04-18, version 1.0.60* I’ve used this app for years and always worked great. The scan feature has stopped working. I’ve checked the camera and settings and all looks good. No clue what’s wrong. But I can still type the number in so I’m good. ### 3/5 — Basic and needs a few things *2021-06-17, version 2.0.2* If you only have just a few medications that you take, this is probably a good app/system. For those who have multiple medications it can be a bit confusing. Here are two things that aren’t currently possible that would be great additions: 1) Scanner - It would be nice if you could scan your bottle and automatically set the medication to fill. 2) Inactive Medications - Being able to sort out medications you are no longer taking or those that are “expired” into a separate field(s) would be extremely helpful. ### 3/5 — Cannot choose a pickup date *2019-09-14, version 2.0.1* Just tried the updated app, it will not let me choose a pickup date. App looks very user friendly except for the pickup date. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*