# BGR - The Burger Joint — user reviews > 49 indexed App Store user reviews of BGR by Amergent Hospitality Group Inc, rated 4.90/5 from 3,547 ratings. - Source: https://appshunter.io/ios/app/bgr-the-burger-joint/id1478475990/reviews - App overview in markdown: https://appshunter.io/ios/app/bgr-the-burger-joint/id1478475990.md - Rating breakdown: 5★ 3,228 · 4★ 228 · 3★ 41 · 2★ 12 · 1★ 38 ## What do users think of BGR? Overall sentiment: positive **Pros** - 🍔 Great food - 👍 Good customer service - 💰 Reasonable prices - ⏱️ Quick service - 🤩 Delicious burgers **Cons** - 🐛 App issues (glitches, payment problems, rewards not working) - 🤔 Inconsistent order accuracy - 💳 Forced tipping amount **Commonly reported bugs** - App crashes or freezes - Payment issues (cards not accepted, unable to update expiration) - Rewards not working as expected **Most requested features** - Ability to redeem rewards for online orders - More flexible tipping options ## Newest reviews (16 of 49) ### 4/5 — Best burger in town *2023-06-17, version 12.0.1* Really good burgers you don’t need to add sauces the meat is great ### 5/5 — Exceptional Service *2022-05-08, version 9.0.7* Darlene is an amazing manager. She’s friendly, personable and a great salesperson. ### 5/5 — Yum! *2022-04-01, version 9.0.7* Great hamburgers and options. Perfect Friday night take out! ### 5/5 — LOVE LOVE LOVE! *2022-03-03, version 9.0.7* I’ve been going here for over 6 years and it’s my favorite burger place ever! ### 5/5 — Love me some BGR *2022-02-16, version 9.0.7* Great Service Solid App And One Amazing Tasting Burger Every Time ### 5/5 — Great food *2022-01-19, version 9.0.7* Keep the tuna steak burgers ### 5/5 — Great service and burgers *2021-11-20, version 8.0.13* Great service and burgers. Tots are awesome ### 5/5 — Awesome Burgers and Fries *2021-10-24, version 8.0.13* Food is good and the guys are great!!! ### 3/5 — App needs attention???? *2021-09-30* The app was a bit frustrating b/c I had a $2 off coupon but it wouldn’t let me redeem it ordering through the app. I had to redeem in store - not a huge deal but frustrating. **Developer response:** We are so sorry you experienced problems redeeming your $2 reward and would love to make it right for you! Would you email us at bgr@thanx.com ATTN: App review $2 redeem problem? Our support team is here to help 7 days a week for any problems you have with the app or your rewards :) ### 5/5 — Always awesome *2021-06-18, version 7.0.4* The chefs and staff at Monroe st. Are always awesome. They smile and genuinely want to prepare your food the way you enjoy it. And boy do I enjoy these burgers!! ### 4/5 — Good burger *2021-06-03, version 6.0.0* A little undercooked, I ordered well done ### 3/5 — Glitching *2021-05-10* Honestly I have had times were I have just given up on the app because of the glitches. But it’s better than ordering from Postmates with their 20% service charge. **Developer response:** Thanks for reaching out. When you get a chance, would you mind reaching out to us at bgr@thanx.com with the subject line 'App Review Response' so we can get more information on the issue you experienced with your order? Thanks in advance- looking forward to hearing back soon! ### 5/5 — Best burger ever!! *2021-04-10, version 4.17* Love the wage beef burger! ### 5/5 — Burger joint *2021-03-21, version 4.17* Best burgers in the whole world ### 4/5 — Great place *2021-03-13, version 4.17* Good burgers, a little expensive though ### 5/5 — App *2020-12-01* Basically a crap system App. Offered free fries then said it wasn’t available. Go figure. Didn’t let me change order. The folks at the restaurant, however, are always great. It’s just the new rewards system that has me peeved. Thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t take payment over the app *2023-12-11* The app never takes my payment. I’ve tried every card I own several times and it always says payment failed. No other apps do this. What did I upload my card for then? Very frustrating because I can’t order ahead now. ### 1/5 — A great app as long as you can freeze time. *2022-10-29* Apparently once your credit card expires you have to open an account at a new bank. There’s no way to delete the old card that’s in there and there’s no way to update the expiration date on your old card. Eventually, you must submit all of your banking information to BGR in order to order food To the teenager you paid who wrote the app, work harder in life. **Developer response:** Thank you for reaching out and providing the feedback! We sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve this issue. Can you please reach out to us directly at BGR@thanx.com? ### 1/5 — Checks location without permissions *2020-12-20* Application was set to only use location while using the app, haven’t used/opened the app in months. Two times I’ve been to a specific mall and both times I received a text message specifically listing that mall. All texts received from BGR when not in that mall have been generic. Disabling location services due to breach in privacy. ### 1/5 — Stupid...not all locations are on it. *2020-08-31, version 4.14* Germantown location not on the app, but yet I get countless emails from them about rewards I can’t use! ### 1/5 — No worky *2020-07-22, version 4.11* Unable to complete my order using the app on account of it kicking me out to the beginning. ### 1/5 — Tasty Food, Terrible App *2020-07-02* This app is so clunky it’s got to be embarrassing for the company. It’s so incredibly easy to lose your order while navigating through the app. If you’re checking out and need to switch over to another app to look up your login info so you can sign in, guess what the app starts you over at the home screen when go back to the BGR app. Fix this! So frustrating! **Developer response:** Thanks for writing in, and we apologize for the inconvenience you've experienced. When you get a chance, would you mind reaching out to us at bgr@thanx.com with the subject line "App Review Response" so we can get some more information about your online ordering experience? Thanks so much in advance. Looking forward to hearing back soon! ### 1/5 — Slow and ineffective *2020-06-12* The app declined cards that I use often and used for a different online order the same night. Then true app had notifications asking how my order went but when I clicked them to complain the notifications just took me back to the front page to make an order. When I called the line rang on and on but nobody answered... twice. **Developer response:** Thanks for writing in, and we apologize for your less-than-ideal experience. We are currently working on resolving the issue with feedback in the app, and we should have this fixed soon. When you get a chance, would you mind reaching out to us at bgr@thanx.com with the subject 'App Review Response' so that we can get some more information about the issue you are having with your card? Thanks in advance, and we look forward to hearing from you soon! ### 1/5 — App is glitchy *2019-10-22, version 3.52* I’m an app developer this app is glitchy and sometimes unresponsive. ### 2/5 — No ability to scan receipts *2019-10-12, version 3.50* They make you enter a credit card to track your purchases easily. VERY lame. Else make you take a photo and send it in for approval. No ability to scan the receipt barcode. Even more lame. Also redeeming rewards is not intuitive ... even the cashier had to take my phone back to the store manager to figure it out. ### 3/5 — Problem using earned rewards *2024-02-20* The app otherwise works great for ordering. All is well. The only problem is when I have earned a reward for free fries or something and I clearly have the right item the right number of rewards. I am not incorrect. It doesn’t work on the app and a staff member has to help me when I get to the store almost every time. I hope they can correct this problem that’s all. still love the food and great customer service at the store. Thank you, Annapolis.!! And thank you CJ!! Great job helping people! ## Most praised reviews (10 highest-rated) ### 5/5 — Great food great people *2026-06-04, version 50.0.3* My weekly guilty pleasure. Get a MILKSHAKE! ### 5/5 — Burgers *2026-03-28, version 47.17.27* Awesome burgers!! ### 5/5 — Great food! *2025-08-24* Consistently delicious food at a reasonable price and always available quickly ### 5/5 — LOVE the food. *2024-11-09* But the delivery order is always messed up or missing something. ### 5/5 — Outstanding Customer Service *2023-11-28* Every employee was personable, professional, helpful and engaged. Great location. Western BBQ burger was cooked perfectly, having a robust flavor, generous amounts of all ingredients and was very juicy. Tater tots were perfectly cooked; delicate crunch on the outside and soft on the inside. I will definitely be back to this BGR! Thank you. ### 5/5 — BGR *2023-01-16* Love the burgers can’t get enough of the savory succulent morsels of the burger that you buy is so juicy I just want another one and another one every day ### 5/5 — Really good app. *2023-01-15, version 11.0.5* Really good app. Easy to use and not too intrusive. ### 5/5 — Forced tipping amt *2022-12-11, version 9.0.7* Why is the tip normal setting15%? Why not on ”no tip and then you choose how much you want to tip. ### 5/5 — First timer *2022-09-10* This is my first time and I will be back!! Maxwell Lanee Darren , are the absolute best. I rarely eat red meat but my Boyfriend loves a good burger! I’m so excited and can’t wait to come back, did I mention I haven’t even gotten my order yet. 😊 ### 5/5 — Best burger in dc and now best service too *2022-05-27, version 9.0.7* Just awesome burger and services. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*