# BGRSGuide — user reviews > 62 indexed App Store user reviews of BGRSGuide by BGRS, LLC, rated 3.67/5 from 3 ratings. - Source: https://appshunter.io/ios/app/bgrsguide/id1318460424/reviews - App overview in markdown: https://appshunter.io/ios/app/bgrsguide/id1318460424.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (14 of 62) ### 1/5 — Useless *2024-06-04, version 2.17* The ap just like BGRS themselves is 100% useless. It makes finding what you need hard, and when documents are submitted on the ap, they are “lost”. ### 1/5 — Not compatible with IPhone 13 mini *2024-04-03, version 2.15* I cannot check off the boxes because the app doesn’t allow landscape and the text goes past the bezel ### 1/5 — If I could give negative stars I would…Very confusing/not user friendly at all! *2024-04-02, version 2.15* Too may places for uploads of documents, there should only be three to four main folders to upload documents into for claim submissions at the end of each claim to make it easier for the member to attach documents that go with that specific claim (HHT claim, Move to new destination claim), misc claims for items in that may not cover the typical claimed items)… within each of the claim tabs there would be sub folder for claims… for example under the destination folder (sale of residence at losing URS location), (Purchase of residence at gaining/final location),(vehicle registration/safety)(IL&M with the pack/load clean and travel to new location).. The flow of the claims system can be reformatted to be more easy to follow/access. As an old school RMS clerk/HRA, I have worked in reception and dispatch back in the 90s when it was run/administered by the military as well as Royal Lepage and under the old BGRS system before it went completely online and now to a hybrid system with limited access to representative services. As the systems have changed over the years they have become increasingly more difficult and complicated to use adding to the already existing stressors of service members posted and the members who are BGRS reps (I also did this role for two years submitting adjudications etc.)… these reps don’t have access to the systems and some have never been posted or haven’t been posted in so long that they are not very helpful or familiar with the current system and policies etc… as this position is considered a secondary duty that should take up/occupy no more than perhaps an hour of the BGRS reps daily work day it makes it very difficult for both the rep to get ahold of or have any concerns/questions answered let alone give the rep the time to provide the best possible answers/advice to members so they can address often time sensitive issues etc. Every effort should be made to at the very least redo/revamp the claims program so that there is little to no confusion or need to seek answers outside of the program itself and streamline the process and eliminate members missing time away from work day tracking/addressing/chasing down physical copies of HHT forms and requests for extensions or other benefits that may not fall under the typical straight forward move process etc. (HHT forms should be hyperlinked and be able to be forwarded to the Chain of command at both losing/gaining units without the need of the member having to research who to send it to, as well as questions/forms requiring approval from the BGRS rep or higher level… they should be formatted and ready to be sent so the member isn’t wasting time going back/forth with the approving authority over things like formatting errors or not having the proper policy to reference for the request being submitted. Members should only need to type in what they are asking for and brief explanation as to why… with main reasons to justify the approval in bullets checked off by the members outlining the why they are asking for the approval. This is write a review I gave them one I will give them negative Over the span of my 26 years in the military and the number of different procedures I’ve seen thus far the greatest stressors and time consuming part aside from the move/sale/purchase of a place itself was having to deal with the BGRS program itself and the lack of its ability to be user friendly. There shouldn’t have to be any training requirements or anything else for someone to create/submit an expense claim/advance or HHT forms forms/approval for whatever else and not understand what they have to do, where to go in the program or even under what tab they should enter expenses or why the claim was even rejected etc. If anyone would like to know more about my experience or concerns or anything else. I’m more than happy to help with improving the program or process for future military members posted or moving to their final destination upon retirement. ### 1/5 — Absolutely terrible *2024-03-06, version 2.14* App constantly freezes. Very unintuitive and overly complicated giving the very minimum of feedback to members. You do everything yourself then you still have to login to the web browser to troubleshoot with service provider. This is my last 2 moves with BGRS have been terrible I am glad to be done with this. I called 4 times to get my get my move straightened out. Worst experience ever dealing with this terrible app and website ### 1/5 — Terrible service *2023-11-17, version 2.13* Agent always refer to read policy ### 1/5 — Needs fixing *2023-09-28, version 2.13* The app is no user friendly, and crashes all the time. Uploads tend to be difficult to add and disappear at times. BGRS staff has advised the times not to use it. ### 1/5 — 🗑️ *2023-09-11, version 2.12* One would think it’d be basic to have chat support that can see things like who they’re talking to, or their move #, etc… Having a chat window that crashes while looking up information for the chat support person is kinda ridiculous, c’mon, get it together, it’s been long enough!!!! ### 1/5 — UI is useless *2023-06-12, version 2.11* Firstly, set your account up on the actual website, the app won’t let you set a password, Next the user interface is all messed up, words and sliders are cut off/ partially off screen and can not be accessed. Yes/no questions are answered with sliders, but they are not very intuitive. ### 1/5 — Garbage *2023-02-01, version 2.11* Options dont line up with the website, crashes all the time ### 1/5 — Absolute garbage *2022-09-02, version 2.11* This company is the worst. It takes 25 days are any submissions to be processed and then another 25 days for any money to get deposited. I submitted a claim and still haven’t gotten paid which was back in June and it's now September. I have been trying to submit another claim with information that was requested but all I get is a technical difficulty message and that has been happening for about 1.5 months. No sense in calling them either for they just read a pre-scripted information. ### 1/5 — Cannot submit claims *2022-08-25, version 2.10* The app will not allow the submission of claims. ### 1/5 — One of the worst services I have ever used. *2022-07-19, version 2.10* Camera function for submitting receipts is terrible. Auto crops, unable to recenter photos, and unable to edit receipt names. Asks for things to be resubmitted multiple times. Other issues, this is the current one I am dealing with ### 1/5 — Garbage *2022-07-19, version 2.10* Junk app. Nothing works intuitively. Customer service even worse. ### 2/5 — Junk *2022-07-13, version 2.10* Hard to navigate. And the personal emailing don’t realized you are using the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad *2025-12-23, version 2.17* App crashes often and is impossible to use ### 1/5 — Third location for household goods and dependants *2025-11-24, version 2.17* The button for the "are your dependants and household goods and effects located in a third location" doesn't show on the screen it's cut off by the border and can't be clicked on. ### 1/5 — Doesn’t work *2025-09-20, version 2.17* Guys! You can use the desktop version of the site, which DOES work, on your mobile device. It may be a bit finicky when it comes to navigation, but it does work. Don’t waste your time with the app, it’s worse than useless. I keep trying to submit a review and it keeps not taking. Maybe the third time will be the charm! ### 1/5 — Awful app and company *2025-09-03, version 2.17* Garbage app at the best of times, support is next to useless ### 1/5 — Just use the desktop version *2025-07-15, version 2.17* The UI/UX is the worst I’ve seen in an app. It feels like it was made by a high school student for their compsci project. It is difficult to navigate, buttons don’t work half the time, and the UI is offensive. I was unable to complete a claim using the app because I can’t upload a document or select a previously uploaded one. Instead it wants to use the camera to take a picture of the document every time (I have the PDF saved on my phone). Also I have to press the back button 5-6 times before it actually goes back. I’m assuming this was developed using the minimum viable product (mvp) mentality. Well this is definitely minimal. Save the headache and just use the desktop version instead, the mobile version still needs a lot of work. ### 1/5 — Terrible application *2025-06-12, version 2.17* Gave 1 star because I could not give 0. BGRS application is not user friendly/intuitive. Keeps giving error msgs… has not evolved in my last 3 postings. Terrible. ### 1/5 — APP isn’t working properly *2024-10-14, version 2.17* Pages won’t load, after calling BGRS I was told to use it off a computer thief’s words were “The app is known for its difficulty your better off using a desktop” so clearly BGRS is aware of their issues but refuse to fix it. ### 1/5 — Worst app ever made *2024-08-26, version 2.17* Can do anything if in chat or loose connection, navigation is atrocious not user friendly at all ### 1/5 — Slow claim process / problem-solving *2024-08-05, version 2.17* Took 20 days for claims processing / rejected when sufficient information was already uploaded to substantiate claim in other formats. Puts risk back on member unnecessarily when expenses are under 500$ CAS. ### 1/5 — Limited usefulness *2024-06-19, version 2.17* Glitchy. After ensuring I have the most recent version, it still doesn’t save tombstone data or let you amend it. Therefore the app won’t let you submit trip requests. It often crashes when you try to save data. Don’t bother using the mobile app. Pull out the laptop instead. ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2020-07-21, version 1.5* So far so good!!!! ### 3/5 — Good on some phones *2025-05-15, version 2.17* It’s a mid app not good not bad ### 3/5 — Some bugs when using the app *2024-09-21, version 2.17* Some bugs are present when using the app. This is make it more difficult to upload file from a phone and inputting data. ### 3/5 — BGRS App Glitches *2021-05-10, version 2.6* I like the concept of managing our move via an app from my phone. The app generally works but it glitches a lot which usually means I have to sign out, close the app and then restart. It still only likes receipts in one format from my phone. So that means I have to upload into another app change the format and then upload the receipt to the BGRS app. It works but it isn’t overly efficient or effective. IPad app is not much better. ### 3/5 — Slow and not intuitive *2021-05-04, version 2.6* While serving the needs of members, try finding the document upload. Also a live chat function or even secure mail function in this app would be immensely helpful. I’ve had the app crash so many time on a new iPhone it was so frustrating. That being said, I’m used for the technology to mature so I’m giving it time. It meets my basic needs but needs polish. ### 3/5 — Good Initial Start *2020-09-15, version 1.5* Need to improve the documents upload filing. Currently, very generic and not intuitive on where a document should be loaded. to improve ### 2/5 — Unnecessary log out *2025-12-16, version 2.17* It is a pain how it logs you out every time you close the app ### 2/5 — Not a substitute for the website *2025-07-25, version 2.17* The app is good to see information like whether a claim went through, or loot at information resources. But the app crashes when you try to do anything like submit a claim or change personal information all that will probably need to be done on the website. ### 2/5 — Bad overall design, only using because I have to. *2025-05-26, version 2.17* Whole app is clunky. No support for PDF receipts. Not smooth at all, and not sized for my phone's screen which is annoying ### 2/5 — Needs work *2023-06-07, version 2.11* More streamlined entry but crashes often. Slow and had issues connecting to server. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*