# Bharat Yatra — user reviews > 20 indexed App Store user reviews of Bharat Yatra by PINE LABS PRIVATE LIMITED, rated 3.25/5 from 59 ratings. - Source: https://appshunter.io/ios/app/bharat-yatra/id6744370570/reviews - App overview in markdown: https://appshunter.io/ios/app/bharat-yatra/id6744370570.md ## Newest reviews (2 of 20) ### 2/5 — Balance & Refund *2026-02-06* I’ve been facing repeated issues with the Bharat Yatra Card. Whenever I make an online payment, the balance does not update automatically. Every time, I have to manually hand over the card to a technician to get the balance updated. I even tried using the kiosk, but that doesn’t work either. Recently, I made a payment through PhonePe - the transaction was successful, but the amount never got credited to my card. This makes the card very inconvenient to use. Please fix the balance update process so that online transactions reflect correctly **Developer response:** Dear User, We’re sorry for the inconvenience you’ve experienced. To assist you further, please share your contact details with us at support@bharatyatracard.com or connect with us at 080-64534442. We’ll be happy to help you. Regards, Pine Labs Prepaid Support ### 2/5 — Payment options *2026-01-27* It has only two payment options like phone pay and Google Pay so if you don't use any of these, you can't recharge the card.. Dear team, are you serious? This feels like a 1st-grade classroom. Not worth the service and putting 50rs and personal data on this card. Very poor. **Developer response:** Dear User, We’re sorry for the inconvenience you’ve experienced on the platform. To assist you further, please share your contact details with us at support@bharatyatracard.com or connect with us at 080-64534442. We’ll be happy to help you. Regards, Pine Labs Prepaid Support ## Most critical reviews (10 lowest-rated) ### 1/5 — Total scam *2026-05-10* Loaded the card with balance but when tried to update it using EVM it is not updating and the person at metro station is also not able to update the balance. It’s total scam, my biggest mistake was I purchased the card without reading reviews. Total scam don’t fall for this scam guys. The developer should look into this. I am not getting any refund. **Developer response:** Dear Vikas, We’re sorry for the inconvenience you’ve experienced. To assist you further, please share your contact details with us at support@bharatyatracard.com or connect with us at 080-64534442. We’ll be happy to help you. Regards, Pine Labs Prepaid Support ### 1/5 — Update balance is not working on IOS *2026-05-07* Update Balance is not present on IOS yet. I don’t see the point of visiting avm when the whole point of the card is contactless. Please look into this. Buying this card doesn’t make any sense otherwise. **Developer response:** Dear Poorvika Devang, Thank you for sharing your suggestion. We appreciate your interest in having NFC Top‑up on iOS similar to Android. While this feature is currently not available on iOS, we’ve shared your feedback with our concern team for consideration in future updates. Regards, Pine Labs Prepaid Support. ### 1/5 — You are wasting money in this *2026-04-10* I top up this card with 1800 rs amount but it’s been 5 days now and after multiple follow-ups the issue is not resolved yet also the customer service is really poor. One major issue which I faced is the online balance and the offline balance has a huge diffrence everytime which causes to recharge the card as per prefered amount. Pathetic service seriously. **Developer response:** Dear Ujjawal Dubey, We have fixed the issue and the mismatch amount is now successfully updated online. Please visit the nearest metro station to freshly update the balance, which is already available online. Once updated, you will be able to use the card seamlessly. In case you face any further issues, please let us know—we will be happy to assist you.. Regards, Pine Labs Prepaid Support ### 1/5 — It keeps on asking for network connection *2026-02-17* I’m not sure how this made it past review. The app fails to authenticate or log in, citing "network issues" that don't exist. I’ve tested on both high-speed WiFi and 5G, yet the app remains stuck. Major QA oversight here. **Developer response:** Dear Manevbali, Your experience matters to us, and we appreciate you bringing this to our attention. Please share your contact details at support@bharatyatracard.com or call us at 080-64534442. Our team will be glad to assist you Regards, Pine Labs Prepaid Support ### 1/5 — Can’t make payments via app *2026-02-16* So I got this card recently and installed the app and tried to load ₹100 onto the card via the phone app. The app only has UPI payments as an option, but no upi payment portal options pop up when I press ‘make payment’. The app just says that I have to choose a upi option,but there are no options available… Seeing how many people seem to be facing issues with the card balance not updating or card being unuseable on metros and buses, I think I’m going to give this a skip until it’s more functional, which will probably take a year or longer. Eroica, a beautiful dream that couldn’t find fulfilment. **Developer response:** Dear User, We sincerely apologize for the inconvenience caused. We request you to kindly use Google Pay to try recharging again, either within the Bharat Yatra app or by scanning the QR code available on your card or please share your contact details at support@bharatyatracard.com or call us at 080-64534442. Our team will be glad to assist you. Regards, Pine Labs Prepaid Support ### 1/5 — Balance shows in app but card doesn’t work *2026-02-12* I added ₹100 to my NCMC RuPay On-The-Go card using UPI. The amount was successfully debited, and the updated balance is clearly visible in the app. However, when I went to the metro station and tapped the card on the terminal to complete the top-up/update process, the system simply did not update the balance on the card. The terminal froze and the amount never reflected on the actual card, making it unusable for travel. The staff at the station also said something seemed wrong with the system. I contacted customer support, but instead of resolving the issue, they kept asking routine questions without offering a real solution. When I requested a refund for the failed update, it was refused. If the app shows the balance but the card cannot actually be used in the metro, the whole purpose is defeated. This is unreliable and frustrating, especially for something meant for daily transit use. **Developer response:** Dear User, Your experience matters to us, and we appreciate you bringing this to our attention. Please share your contact details at support@bharatyatracard.com or call us at 080-64534442. Our team will be glad to assist you Regards, Pine Labs Prepaid Support ### 1/5 — Extremely Poor App UI & No-Real Time Refresh *2026-02-05* The app doesn’t refresh previous transactions (for eg. metro transactions) real-time wherein keen to share the screenshots/screen recordings to proof the same. Additionally unlike a normal DMRC card, this particular card’s balance can only be refreshed from Customer Care Counter which wastes additional time wherein a DMRC card gets refreshed by normal balance checks counters placed in metros. I trust Pine Labs fixes these basic issues rather than marketing it everywhere with posts from CXOs of Blinkit & Zepto who are selling this and hampering their own goidwill. **Developer response:** Dear Soham Bhattacharyya, Your experience matters to us, and we appreciate you bringing this to our attention. Please share your contact details at support@bharatyatracard.com or call us at 080-64534442. Our team will be glad to assist you Regards, Pine Labs Prepaid Support ### 1/5 — Unable to receive otp and login in the mobile application *2026-01-27* Ordered the card from blinkit but after receiving and doing the registration process, the mobile application does not works and thus is useless, wasted my ₹50 on this. Looks like a complete scam. **Developer response:** Dear Anshgoelag, Your experience matters to us, and we appreciate you bringing this to our attention. Please share your contact details at support@bharatyatracard.com or call us at 080-64534442. Our team will be glad to assist you Regards, Pine Labs Prepaid Support ### 2/5 — Missing feature *2026-06-02* There's no option of update balance how does the balance reflect on the card wallet **Developer response:** Dear Vincefern, We understand your concern regarding the balance update on the card wallet. Currently, the “Update Balance” feature is not available on iOS devices. However, you can use an AVM machine at the nearest metro station to update the balance. We have also shared your feedback with the concerned team for consideration in future updates. ### 2/5 — Balance Updations *2026-03-18* Always facing an issue with the balance updations for every single time. What’s the point of buying the card? To face the balance issues? Imagine you are in a hurry and go a done a recharge of huge amount, now your balance doesn’t gets updated. **Developer response:** Dear User, Your experience matters to us, and we appreciate you bringing this to our attention. Please share your contact details at support@bharatyatracard.com or call us at 080-64534442. Our team will be glad to assist you Regards, Pine Labs Prepaid Support ## Most praised reviews (8 highest-rated) ### 5/5 — Excellent Card *2026-04-25* Been trying to find a good national mobility card in Bangalore ever since rbl one stopped working. Been very happy with the Bharat Yatra card. Especially since you can recharge through any UPI app. **Developer response:** Dear Varunsur, Thank you for sharing your feedback! We’re glad to hear that the Bharat Yatra Card has been a convenient and reliable mobility solution for you in Bangalore. It’s great to know that the ease of recharging through any UPI app has added value to your experience. If you ever need any assistance, please feel free to reach out to us. Happy travels! Regards, Pine Labs Prepaid Support. ### 5/5 — Great product *2026-02-26* Bharat Yatra card is great product. Easy to activate, load and use. It helps save daily hassle of buying tickets. **Developer response:** Dear User, Thank you for your wonderful feedback! We're glad to know that activating, loading, and using the Bharat Yatra Card has been easy for you, and that it’s helping simplify your daily travel. We truly appreciate your support! Regards, Pine Labs Prepaid ### 5/5 — Balance update takes 24-48hours in mobile *2026-02-06* Works well in Chennai and recharging also makes easy but only thing balance is not updating on time **Developer response:** Dear Nimjha, Thank you for sharing your feedback. We’re glad to hear that the card works well in Chennai and that the recharge process is easy. We understand your concern regarding the balance not updating immediately. If the issue persists, we request you to reach out to our support team so we can assist you promptly. You can contact us at support@bharatyatracard.com or call 080-64534442. We’ll be happy to help. ### 5/5 — Great product *2026-02-06* Very convenient to use, ordered from Blinkit and got it in minutes. Recharging from the app is also easy, and it’s a nice feeling when you tap in and tap out at the Metro Station while everybody else’s queuing up. **Developer response:** Dear Ashishvirmani, Thank you so much for your wonderful feedback! We’re glad to hear that you found the card convenient to use and that the Blinkit delivery and in-app recharge experience met your expectations. It’s great to know you’re enjoying the seamless tap‑in and tap‑out experience at Metro stations—skipping queues is definitely a win! We appreciate your support and look forward to making your travel experience even smoother. ### 5/5 — Balance not updating *2025-10-27* Hi I recently started using this app in Mumbai. But I am not able to see the transactions. The only thing I can see is the amount added. Hence the main problem the user face is not resolved The balance should automatically update whenever I tap. Also a notification sms should be there **Developer response:** Thank you for your feedback. Our team is working to improve the app experience, including real-time balance updates and better visibility of transactions. We’ve also noted your suggestion regarding SMS notifications and will consider it for future enhancements. ### 4/5 — Works well on metros, however BUS *2026-01-29* This works excellent on Metro Transits. However, I have one concern. Does it work on BMTC buses? Since they do use Pine labs tools. The conductors need to be made aware about this card and that we can pay with it. I understand this is government backed so it should be possible. If it’s not supported on bus networks, please do let me know. **Developer response:** Dear User, Thanks for your feedback! We’re delighted to hear you’re enjoying our services. We’ve noted your suggestion and really appreciate the feedback. Please visit this link https://www.bharatyatracard.com/stations-list for participating list of our bharat Yatra service Regards, Pine Labs Prepaid Support ### 4/5 — Fraud app *2025-12-19* Don’t purchase this card it’s completely scam , first it will take two days to complete registration then when added money the money is not loaded in card and it is not updating in any metro station avm machine it’s completely scam **Developer response:** Dear Ajaymathur, We’re sorry for the inconvenience you’ve experienced on the platform. To assist you further, please share your contact details with us at support@bharatyatracard.com or connect with us at 080-64534442. We’ll be happy to help you. Regards, Pine Labs Prepaid Support ### 3/5 — Balances updates are delayed and missing sometimes *2026-01-14* While the app shows balance as 400+ rupees , the card balance is less than 10 rupees. No easy way to correct this. Maximum amount to recharge is 2000 **Developer response:** Dear Vikas, Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We’d love to understand more about what went wrong and see how we can make it right. Please feel free to share more details at support@bharatyatracard.com, and we’ll do our best to assist you. Regards, Pine Labs Prepaid Support --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*