# BHCCU — user reviews > 54 indexed App Store user reviews of BHCCU by Blackhawk Community CU, rated 4.80/5 from 4,318 ratings. - Source: https://appshunter.io/ios/app/bhccu/id1345751358/reviews - App overview in markdown: https://appshunter.io/ios/app/bhccu/id1345751358.md - Rating breakdown: 5★ 3,829 · 4★ 300 · 3★ 83 · 2★ 22 · 1★ 84 ## What do users think of BHCCU? Overall sentiment: negative **Pros** - 👍 Convenient - 🚀 Smooth and easy to use - 🤝 Great customer service - 💯 Awesome service and great community **Cons** - 🐛 App always down or needs update - 🐛 Can't get into the app due to errors - 🐛 Remote deposit issues - 🔒 Tedious passcode requirements - 🔍 Clunky interface compared to previous app - 🔍 Credit card management issues - 🐛 Slow to update balances and transactions **Commonly reported bugs** - App doesn't recognize password - Can't transfer money between accounts - Transactions not showing up in the app - Older iOS versions not supported **Most requested features** - View statements in the app - Increase payment/transfer limits - Add Zelle integration - Provide transaction notifications ## Newest reviews (11 of 54) ### 3/5 — Clunky *2025-02-08, version 3.19.1* I appreciate having the app but it’s very clunky compared to my previous financial institution’s app (moved out of state so needed to change). Also, why no Zelle? Not everyone likes having their account linked to mine or use Venmo to transfer money. ### 2/5 — Credit card *2022-09-16, version 2.45.0* The credit card is very difficult to use in the app. ### 5/5 — Love my BHCCU *2021-01-31, version 2.25.0* Love an institution where the employees and customers actually know each other. Nice to have a somewhat personal relationship and not be a number. The ease of use of the phone app is great. I can check balances, transfer and pay loans quick and easily. Only thing I would like to see added is to view my statement on the app. ### 5/5 — A change *2020-12-10, version 2.25.0* Was not sure where the app was the noticed the new look! Very nice. ### 4/5 — Electronic payments *2020-12-10, version 2.25.0* The limit on a single electronic payment is too low. Your customer assistants are very helpful, but I should not have to split up payments to stay under the daily limit. Also, the daily limit is too low for many bills. Also, the nickname requirement is ridiculous. I have tried 5 nicknames and will have to keep trying to leave this review. ### 5/5 — Very smooth *2020-11-26, version 2.24.0* Nice and easy to use ### 5/5 — Review *2020-08-27, version 2.21.1* Very useful. Saves a lot of trips to bank ### 3/5 — Credit cards *2020-07-07, version 2.19.2* Please update app so I can see what I’m even typing. Who runs this? Lol ### 5/5 — Great App *2020-06-04, version 2.18.3* I love using this app. It’s user friendly and I like the functionality of being able to see my credit card transactions now. ### 4/5 — Great app however I’d like to see this *2020-04-13, version 2.16.1* The app is great besides a few times of having to delete and reinstall the app as it won’t show my accounts at all. But I’d love to see and update that gives a notification anytime something comes out of your account. Any transaction gives you a notification would be neat to see in the upcoming future. ### 5/5 — BHCCU *2020-04-12, version 2.16.1* Great bank, easy service. ## Most critical reviews (10 lowest-rated) ### 1/5 — App always down *2025-10-28, version 3.28.0* Any time I need to see my balance the app is either down or needs an update. Never fails. ### 1/5 — . *2025-10-01, version 3.27.0* Can’t even get into the app it keeps saying an extra error ### 1/5 — Remote Deposit Issues *2025-06-27, version 3.24.0* Depositing checks are more difficult than EVER before. I don’t like the difficulty NOW. ### 1/5 — Why *2025-02-09, version 3.19.1* 1 start. Cause it’s annoy you keep asking for a review. ### 1/5 — Phased out older IOS versions. *2024-08-09, version 3.14.0* For some reason this app was updated to force anyone who doesn’t have a new iPhone to upgrade just to use the app. (ios 16) Prior to the change the app worked fine. Since the app is the only way to do remote deposits I can no longer do them at all and have to go in to a physicial location to deposit checks. 👎 ### 1/5 — Unfair practice *2024-01-16, version 3.9.0* BHCCU Closed the downtown Kenosha branch while every road was in construction around the west branch (Hwy 50 and Hwy 32. You could not get to them. Then when you make a deposit using the app they hold any amount over $225 for three business days. I just got dinged $34 last week while my money was pending on a deposit I make EVERY two weeks for the last three years!! ### 1/5 — Had to sign in *2021-10-28, version 2.35.0* Everything is messed up. I’m confused. Sarah Benish ### 1/5 — Frustrating *2021-07-12, version 2.31.1* I am not happy with the new App. The passcodes are ridiculous and tedious. Even though I shut down the privacy for this App., which alone is crazy, but I always have to get a passcode no matter what I do & with 2 accounts it’s even more tedious!! This new App. has made online banking so much more frustrating & time consuming!! ### 1/5 — Card management *2021-05-05, version 2.30.0* Still can’t view card transactions. It opens up a mini web browser with tiny font that’s barely usable. And this new app logo is absolutely hideous. Bring back the old one. ### 1/5 — Terrible beyond belief *2018-12-21, version 2.4.0* Absolutely terrible I’ve had the app for over a week and it still shows my previous balance from that time and none of my current transactions over the past week ## Most praised reviews (10 highest-rated) ### 5/5 — Money *2026-06-26, version 3.35.1* Good app for people who keeps track of their own Money and enjoys it ### 5/5 — I can not get into my account *2026-05-31, version 3.28.0* I am traveling and NEED TO GET INTO MY ACCOUNT. It is telling me I need to update and I don’t have a new phone!!!!!! ### 5/5 — Convenient! *2025-07-02, version 3.24.0* I can’t drive, so this app is a must have for me. I use it virtually every day to do everything, from just checking my balances, to any transactions I need to do. If you’re a BHCCU Member you should have this app because it will save you money and time. ### 5/5 — My Bank *2025-06-16, version 3.23.1* Awesome service and great community ### 5/5 — Awesome *2024-02-02, version 3.9.0* Never had issues. Functions well. ### 5/5 — Great customer service! *2023-12-03, version 3.8.0* I can’t say enough how the staff at the local branch where I do my banking are so patient and polite. ### 5/5 — BHCCU *2023-01-31, version 2.48.0* I wish all financial institutions could be this customer friendly when doing business with me. ### 5/5 — BHCCU App *2021-06-25, version 2.31.1* I love using the app for my banking but still go in to our branch weekly. The people are friendly and I need to have that face to face interaction. That’s part of a business I can trust. We still are struggling to get my wife set up on the app though. ### 5/5 — Bob Erickson *2021-06-11, version 2.31.0* Excellent customer service ### 5/5 — member *2021-05-30, version 2.30.0* I can’t find edit single payment on the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*