# BI SmartLINK — user reviews > 71 indexed App Store user reviews of BI SmartLINK by BI Incorporated, rated 2.78/5 from 683 ratings. - Source: https://appshunter.io/ios/app/bi-smartlink/id1068021794/reviews - App overview in markdown: https://appshunter.io/ios/app/bi-smartlink/id1068021794.md - Rating breakdown: 5★ 225 · 4★ 42 · 3★ 42 · 2★ 34 · 1★ 311 ## What do users think of BI SmartLINK? Overall sentiment: negative **Pros** - 💡 Monitoring feature is better than ankle monitor - 🚀 App works well when it functions properly **Cons** - 🐛 Frequent app crashes and malfunctions - 🔒 Security concerns with potential hacking - 👎 Inconvenient and stigmatizing design of monitoring device - 🔋 Monitoring device requires frequent replacement **Commonly reported bugs** - App not opening or logging in - Issues with camera and photo capture - Inconsistent app behavior and functionality **Most requested features** - Ability to upload documents and photos directly from library - Improved biometric login and face recognition - More reliable notification system - Better user interface and usability ## Newest reviews (15 of 71) ### 1/5 — N *2025-05-28, version 5.40.0* Its so bad ### 1/5 — Update *2025-03-11, version 5.37.0* After the update it won’t allow me to log in anymore just brings me to a white screen ### 1/5 — This is the most rubbish software. *2024-12-16, version 5.36.2* The software that restricts freedom is useless at all. What should be run is still running. ### 2/5 — Actualización incompleta *2024-11-29, version 5.36.1* Se actualizó el app pero no las funciones ### 1/5 — The Worst app *2024-11-25, version 5.36.1* This new versión has bugs alot specially with the camera for selfies. Since I updated this version I’m getting emails of hackers telling me there is a virus (pegasus and trinan) on mi phone and they can see everything I do, they showed me my password. Definetly ICE has to change this app. ### 1/5 — App doesn’t work *2024-11-22, version 5.36.1* This app has so many issues. Before the update it was working fine but now I haven’t been able to login. ### 1/5 — Unreliable *2024-11-18, version 5.36.1* App is not working the one day of the month I need it to. ### 1/5 — Not good *2024-11-18, version 5.36.1* The old one is vary good ### 1/5 — Low quality app malfunctions *2024-11-18, version 5.36.1* Using this app has allways been issues need to be updated crazy to think you can get in trouble for it when the app is the issue ### 2/5 — Update is awful *2024-11-18, version 5.36.1* The new update is not easy or convenient at all. It’s constantly not able to read my face and it won’t even open sometimes causing me to be late or miss check ins. Very aggravating 🙁 ### 1/5 — Reporte *2024-11-18, version 5.36.1* No trabaja bien esta aplicación es muy saturada no se puede ### 1/5 — Es una basura la aplicacion *2024-11-18, version 5.36.1* No sirve la aplicación se congelan demaciado y no deja enviar bien la foto igual q las videos llamadas no sirve esta actualización es una basura ### 1/5 — Doesn’t work *2024-11-18, version 5.36.1* The app is always down. When I go in to see my calendar nothing ever populates and I know that I have approved dates. Then, sometimes it doesn’t allow you to request days. ### 1/5 — Inconsistent readings *2024-11-05, version 5.36.1* The whole function of this app is to take a selfie of the individual using the app and the app in turn sends it to a corresponding user, never thought an app in 2024 would have such an inconsistent selfie function. Constantly will say failure to recognize face after I take a selfie, will take another selfie right after and then recognizes it even though I change nothing with my position. One of the worst user friendly interfaces I have ever come across. ### 2/5 — Mixed update *2024-10-27, version 5.36.0* The overall UI is a step forward. Unfortunately, the camera function has been automated, which has made the app more difficult to use. I wear eyeglasses, and not being able to adjust whether a photo is taken with a flash or not, as well as not being able to manually take the picture by pressing a button, has made this app more difficult for me to use. The current photo-taking feature not only uses a flash (which, again, due to eyeglass reflection, forces me to have to take pictures again and again because biometric data are not being properly extracted from the photo), it also requires staring into the camera for any number of seconds before photo is actually taken. The photo feature is also taking a second picture automatically after the first has already been “submitted” (indicated by a second flash and camera shutter sound). This is a classic case of SWEs thinking something will be a good idea (even though the update promised to not tamper with functionality), only to have it worsen things. Unfortunate. ## Most critical reviews (10 lowest-rated) ### 1/5 — “Unknown API error *2026-06-29, version 5.53.0* It shows “Unknown API error” when I try to log in. What’s wrong? ### 1/5 — Uploading docs and photos. *2026-02-14, version 5.48.1* Please you have to give users ability to upload pdf and photos directly from library. Currently you HAVE to take a photo w camera and it forces users to print physical copies. Totally negates any convenience feature could provide user. Huge headache. ### 1/5 — Bad in iPhone.. *2026-02-13, version 5.48.1* The app doesn't open since the last update ### 1/5 — The application is not opening *2026-01-29, version 5.48.1* The application is not opening after since December!!!!! PLEASE FIX ### 1/5 — Bi smart link app is not working *2025-12-23, version 5.47.0* Every time i click on the app it shut itself down doesn’t even show me login and password what should i do? I think this happened after the new update ### 1/5 — The application is not opening *2025-12-18, version 5.47.0* The application is not opening after yesterday update ### 1/5 — 😕 *2025-11-05, version 5.43.0* ☹️ ### 1/5 — . *2025-08-12, version 5.40.1* There is something wrong with it not getting any notifications for checkin then the officer has to call everytime ### 1/5 — Ok *2025-07-23, version 5.40.1* Fuddu qpp bhen di lun ice alya di ### 1/5 — DANGEROUS APP *2025-06-12, version 5.40.0* IT IS A WEAPON OF THIS CRIMINAL GOVERNMENT TO HUNT IMMIGRANTS ## Most praised reviews (10 highest-rated) ### 5/5 — Convenient *2026-06-04, version 5.53.0* It’s really convenient to use. ### 5/5 — Work *2025-10-22, version 5.43.0* Suddenly I couldn't log in and a white screen appeared. ### 5/5 — Unable to log in *2025-09-05, version 5.40.1* It shows that an error has occurred and cannot be logged in. ### 5/5 — No encuentro mi cuenta como debo a ser *2024-07-25, version 5.29.1* No encuentro mi cuenta como deco acre ### 5/5 — Bugs are making my life complicated *2024-05-10, version 5.29.1* Do they not understand if we cannot login? We are at risk of incarceration? This app needs serious attention. Constantly has errors. Today I cannot log in at all. ### 5/5 — Help *2022-03-10, version 4.7.4* hello, I want to know if this application has a listening option, that is, in addition to monitoring, can you listen to the person being monitored without them knowing? ### 5/5 — Mejor q el grillete *2020-12-14, version 3.9.1* Es mejor q usar grillete solo recomendaría mejorar el chat ### 5/5 — This app is not allowing me to log in !! I don’t even see what I type in with the new update *2019-10-14* I don’t even see what I type in with the new update ### 3/5 — can’t login *2026-06-07, version 5.53.0* I can’t login after last update,please fix it. ### 3/5 — PROBLEMAS RESPUESTA APP *2026-02-10, version 5.48.1* Llevo varios ciclos donde la app no me permite abrirla y cuando abre lo me permite hacer el registro , tampoco enviar mensajes , la eh desinstalado e instalado y el lo mismo , funciona después de casi más de 100 intentos abriendo h cerrando y más de 4 horas ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*