# BIBIBOP Rewards — user reviews > 241 indexed App Store user reviews of BIBIBOP Rewards by Charleys Philly Steaks, rated 4.80/5 from 17,165 ratings. - Source: https://appshunter.io/ios/app/bibibop-rewards/id1484096352/reviews - App overview in markdown: https://appshunter.io/ios/app/bibibop-rewards/id1484096352.md - Rating breakdown: 5★ 15,444 · 4★ 1,062 · 3★ 271 · 2★ 93 · 1★ 295 ## What do users think of BIBIBOP Rewards? Overall sentiment: mixed **Pros** - 🍔 Great food quality - 👍 Friendly and helpful staff - 🌱 Healthy and gluten-free options - 💰 Reasonable prices - 🏆 Consistent positive experiences **Cons** - 🐛 Buggy and unreliable app - 🤯 Frustrating checkout and order management - 🔍 Difficult to navigate app - 🤔 Inconsistent rewards program - 🤷‍♀️ Issues with missing/unavailable items **Commonly reported bugs** - App crashes and freezes frequently - Inconsistent behavior when items are unavailable - Login and account management issues - Checkout process often fails or loses order progress **Most requested features** - Add ability to store and use gift cards in the app - Improve order history and order management features - Implement more intuitive app navigation and checkout process - Enhance rewards program with more consistent and valuable benefits ## Newest reviews (18 of 241) ### 3/5 — Deals *2026-08-07, version 6.1.2* I can never apply my deals through the app. Everytime I try to apply one it says “done” then it doesn’t apply so I have to go in and order and take the extra time. Very annoying. ### 2/5 — Restaurant is great. App is not. *2026-07-29, version 6.1.1* I’ve tried several times to preorder using the app, and fail every time. What? It’s always something different. This time, it somehow reinstalled an old CC number I no longer have, and won’t let me add a new one. Which means that I’m short on time and will have to go somewhere else because preordering is not going to work. ### 2/5 — Constant problems ordering *2026-07-10, version 6.1.0* This app is a headache. Every time I build a bowl, I get an error that I have to choose between base options despite choosing 2 allowed options (including only choosing 1 option). Tried every combination & still can’t checkout. Got a birthday reward. Followed the guidelines & still get an error that it can’t be applied. Issues using gift cards. It never ends. Not worth it & I just choose another restaurant. YOU’RE LOSING BUSINESS BC THE APP IS TOO BUGGY! ### 3/5 — New version of app isn’t user friendly *2026-07-09, version 6.1.0* The amount of signing in and authentication on the new version of the app is terrible. Almost every time…. It makes me not use it. ### 2/5 — Reward and food great; all not so much *2026-07-08, version 6.1.0* Love eating here and the rewards, but why do I have to sign in literally every day? And why does it tell me it’s offline every time I do? Makes scanning at the restaurant irritating. ### 3/5 — Still needs work *2026-06-26* Ever since the new rewards rollout there’s been some issues with the app. First thing I noticed was the issue with the barcode, there was two different barcodes so it would not scan, but this has since been resolved. However, every time I go onto the app it signs me out and I have to log back in. Also, every single time I order pickup I have to reenter my card information, even though I have it saved onto the app. It declines the card and I don’t understand why. It would be simpler if Apple Pay could be implemented, and if app users could add their barcodes to their apple wallets for easier access. ### 1/5 — Hate the new app! *2026-06-24, version 6.0.0* I have to log in every time I want to use the app which means waiting for a code to be sent to my email. What happened to staying logged in or even using a password or facial ID?! Makes me dread going to your restaurant! ### 1/5 — App Update Not Working *2026-06-23, version 6.0.0* The new app update kicked me out of the app. When I try to log back in, it wants to send a verification code to my email, which never comes. Not in spam, junk, etc. Pretty annoying. A simple food app shouldn’t require 10 levels of dysfunctional log in. If one looses access to email, the rewards account will be lost forever. There isn’t even an option to ask for a text code, if dual authentication is required. ### 2/5 — Barely functions and is now pointless *2026-06-23, version 6.0.0* The app use to work, and the rewards were great. Now it doesn’t work and trying to use the rewards at the store doesn’t work and all the workers look at like your nuts for trying to use the app that has worked, every other time. Great job pointlessly updating you app so it doesn’t work anymore! ### 1/5 — Update broke the app *2026-06-22, version 6.0.0* The app revamp broke the app. I don’t stay logged in and have multiple connectivity issues. Very frustrating ### 1/5 — Awful update *2026-06-21, version 6.0.0* App update locked me out of my account and therefore revoked access of my surplus of points, new update ruined everything ### 1/5 — Deleted My Account *2026-06-21, version 6.0.0* Got logged out automatically and doesn’t recognize my login. All rewards are gone. ### 1/5 — After update, app lost ALL account info *2026-06-20, version 6.0.0* This app has had issues since the start. Every time an ingredient was N/A, you couldn’t reorder your favorite or previous orders - but the app wouldn’t tell you this, it just wouldn’t move past the ordering screen. So we’d have to start a new 5-bowl order every.single.time even 1 ingredient was unavailable. What a WASTE! Now, they’ve updated the app, and all our previous orders and points are gone - so I have to search for an email to re-enter all 5 bowls again - huge time-waster - and we lost all our points. How is a business run like this?? ### 4/5 — Login Verification fixed *2026-06-19, version 6.0.0* Good to go. ### 4/5 — Update ruined account login *2026-06-18, version 6.0.0* This new update kicked me off my account, logged back in and is trying to create a new account?? Ok cool I guess bye bye to my rewards??? Fix your app! ### 1/5 — New Update *2026-06-16, version 6.0.0* Had a free bowl reward and points, the app needed a update today and after it completely wiped my rewards and points and couldn’t get it them back ### 1/5 — Unable to sign up *2026-06-02, version 5.1* For some reason my "device already shared with maximum number of guests allowed". Even though I have only signed up once, years ago. I guess I don't need to go back since their app doesn't work. ### 1/5 — Junk app *2026-05-31, version 5.1* Can never checkout. Always issues and errors. Eternally frustrating. I hate this app. Doesn’t take credit card info. Doesn’t let you use apple pay. Total ish. ## Most critical reviews (10 lowest-rated) ### 1/5 — No option for phone number login *2026-08-16, version 6.1.2* Signed up with my phone number, but now the only way to sign in is with an email. I only have one phone number…needs fixed ASAP! ### 1/5 — Hate the app, love the food & people *2026-08-04, version 6.1.2* Absolutely love Bibibop, but this app is a sorry excuse for mobile ordering. Cart checkout is constantly a hassle, and the most annoying thing is that it constantly tells me my card was not approved even though it was just used on a previous order. I’ve tried different cards and they always work the first time, never the second time. Awful experience. ### 1/5 — Can’t sign in *2026-08-04, version 6.1.2* Since the update I haven’t been able to sign in. The only option is through email but I signed up using my phone number. It just keeps prompting me to create a new account. I can only use my points in person when they type my phone number in at the register. Please fix this. The app was great before. Do better. ### 1/5 — Terrible *2026-07-26, version 6.1.1* The new format is bad. Points expire and don’t accumulate accurately. ### 1/5 — Reward and food great; app not so much *2026-07-22, version 6.1.1* Love eating here and the rewards, but why do I have to sign in literally every day? And why does it tell me it’s offline every time I do? Makes scanning at the restaurant irritating. ### 1/5 — App logs out every day *2026-07-13, version 6.1.0* Since the update 06/26, the app logs out every day , sometimes multiple times per day. It has essentially become useless. Friends who use it have the same issue. ### 1/5 — not working *2026-07-07, version 6.1.0* I downloaded the app but it won’t let me log in? When I enter the code sent to my email, it won’t accept it????? Why???? ### 1/5 — Unable to Use after Update *2026-07-01, version 6.1.0* Unable to log in. Unable to scan for reward point collection. Collected points all gone. ### 1/5 — New app is 🗑️ *2026-06-28, version 6.1.0* Love this restaurant I had a bunch of points accrued for rewards and since they changed the app not only did I lose all my progression. I have not been able to log back in because it says that my phone number has already been used and there’s no way to figure out which email is associated with. Very frustrating. ### 1/5 — Awful App *2026-06-25, version 6.0.0* New app doesn’t work and they took away all my rewards ## Most praised reviews (10 highest-rated) ### 5/5 — THIS IS FANTASTIC *2026-06-23, version 6.0.0* This is a really good app to get this delicious bibipop free, they do this to make it easier on people that try to save money ### 5/5 — It’s a real app now! *2026-06-17, version 6.0.0* The new version of the app is no longer a terrible incoherent wrapper around their website, this now feels like a proper app. It’s FAR nicer, thank you for the great update. ### 5/5 — Delicious and Healthy *2026-05-29, version 5.1* We love Bibibop! ### 5/5 — Excellent allergy friendly eatery *2026-04-29, version 5.1* Great Asian fusion type eatery. Gluten free and you can do a great vegan bowl as well. Allergy friendly and great atmosphere. ### 5/5 — The Best *2026-04-21, version 5.1* Every time, fresh and healthy love this place ### 5/5 — Bibibop Wake Forest *2026-04-19, version 5.1* Always fresh and delicious! Accommodating to our food allergy son! ### 5/5 — Awesome *2026-04-18, version 5.1* Bibibop on 116th fishers is great! ### 5/5 — Me *2026-04-03, version 5.1* Delicious food. So Healthy. Friendly staff ### 5/5 — Gluten Free *2026-03-25, version 5.1* Live the fact that everything is Gluten free and the staff is so knowledgeable about other food allergens that food might contain. ### 5/5 — Great Food *2026-03-23, version 5.1* Thankful for healthier food options at BIBIBOP! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*