# bicimad — user reviews > 396 indexed App Store user reviews of bicimad by EMT Madrid, rated 3.70/5 from 775 ratings. - Source: https://appshunter.io/ios/app/bicimad/id1263402487/reviews - App overview in markdown: https://appshunter.io/ios/app/bicimad/id1263402487.md - Rating breakdown: 5★ 487 · 4★ 20 · 3★ 28 · 2★ 14 · 1★ 226 ## What do users think of bicimad? Overall sentiment: negative **Pros** - 🚲 Enjoyable biking experience - 💰 Affordable transportation option - 🌳 Eco-friendly mobility **Cons** - 🐛 Frequent technical issues - 🔒 Difficult registration process - 🚫 Inaccessible for non-Spanish users - ⏱️ Slow and unresponsive app - 💳 Unreliable payment processing **Commonly reported bugs** - Bikes getting locked unexpectedly - App crashing during usage - Incorrect bike availability information **Most requested features** - Ability to reserve bikes in advance - Option to unlock bikes with alternative methods - Improved customer support and troubleshooting ## Newest reviews (18 of 396) ### 4/5 — Terrible app doesn’t work *2026-07-28, version 5.8.1* See above ### 1/5 — Application inutilisable ! *2026-07-27* Impossible de faire fonctionner cette application ! 🤬 ### 1/5 — No funciona *2026-07-24, version 5.8.1* No funciona ### 1/5 — Nul problèmes moyen de paiement *2026-07-23* Appli qui rame ne marche pas bien et qui a des problèmes de détection des moyens de paiement qui rend l’utilisation impossible puisqu’il n’y a pas de bornes pour acheter quand l’app déconne ### 1/5 — No funcional *2026-07-08, version 5.8.1* Para todo necesitas la aplicación, casi nunca funciona, y siempre que quieres iniciar sesión da problemas ### 1/5 — Poor design *2026-07-08, version 5.8.1* I can’t get the app to function correctly. It doesn’t take my payment, it doesn’t work. ### 1/5 — Fix the app! *2026-07-08, version 5.8.1* I originally left this review several years ago, and it is still not fixed. So again, I can’t even register. It’s supposed to send an SMS text, which doesn’t arrive. Tried three times. It asked for my email, but doesn’t offer that as a way to validate the account. So I guess I can’t ride a bike. :( ### 2/5 — Clunky User Experience *2026-07-03, version 5.8.1* Signing up took over 15-mins of back and forth with email/passwords/phone number authentication. The map feature is helpful to find nearest bikes, but can’t map your route to the nearest docking station. Most of the bikes need maintenance, broken brakes, clicking gears, and broken seats - couldn’t find the “report” feature in the app. ### 1/5 — Payment method issues *2026-06-28, version 5.8.1* We could not unlock any bikes due to an issue with payment methods. And I was with someone with a Spanish phone number. Very disappointing as we planned our day around biking :( ### 3/5 — Location does not show direction *2026-06-24, version 5.7.8* It’s a good app but you can never find the bike stations because the blue locator dot does not show you which direction you are facing. How can people not think of something so simple ### 1/5 — Impossible de s’inscrire *2026-06-14, version 5.7.8* Je suis en voyage. Mon numéro de téléphone est désactiver à cause des coûts élevés. Je ne peux pas recevoir de SMS. J’ai essayé avec un numéro IP Hushed sans succès. Dommage! ### 1/5 — Not reliable *2026-06-07* I could not rent a bike and I did not see the reason. I tried many stations. It work only on time. ### 1/5 — Terrible *2026-06-07, version 5.7.8* Been trying to register for years and can never get past the tel registration. I input my mobile and the verification code never comes through. Extremely disappointed. ### 1/5 — No phone confirmation *2026-06-06, version 5.7.8* Cant even create an account which made biking difficult ### 4/5 — Great facility, app usability could be better *2026-06-01, version 5.7.8* Great facility, app usability could be better ### 1/5 — Servicio al cliente *2026-06-01, version 5.7.8* Estoy intentando que borrem mis datos para darme de alta con un Nuevo email (Pues el anterior no recibo el e-mail para resetear mi password) y nadie me contesta! Ya he escrito mas de dos veces y sigo sin respuesta 😢 ### 1/5 — this app sucks *2026-05-28, version 5.7.8* none of my friends can sign up it’s like they don’t want us to use it. it’s making me so mad lol ### 1/5 — Imposible regristrarse *2026-05-25, version 5.7.8* He intentado darme de alta como usuario y es imposible, cada vez que relleno los datos, la aplicación se cierra de golpe ## Most critical reviews (10 lowest-rated) ### 1/5 — Lazy coders. Filled with bugs *2026-08-19, version 5.8.2* Horribble app ### 1/5 — Waste of time *2026-08-17, version 5.8.2* What an awful app, we’ve been trying to register for over an hour and it keeps failing. Waste of time and public resources! ### 1/5 — Not for tourist *2026-08-17, version 5.8.2* This app only works for people with phone numbers approved in the EU. Canadian tourists are not welcome to use the app in Madrid. ### 1/5 — Can’t get started. *2026-08-13, version 5.8.2* I tried to make an account but I don’t receive the text to verify my account. There’s no email option or any work around. ### 1/5 — Disappointed *2026-08-11* At first I thought this is cool, an easy app to install and excellent prices. Only I never got as far as paying. The payment system failed miserably although ai had registered my Swedusg card. ### 1/5 — Silently Fails for US Numbers *2026-08-09, version 5.8.2* Spent forever trying over and over again to verify my number to rent bikes, only to learn that the app does not support US numbers even though it offers up the US country code as a suggestion. Not cool! ### 1/5 — Horrível *2026-08-08* Difícil de usar, burocrático e lento. Por favor Madrid coloque bikes da lime, muito melhor! Obrigado esse app é pessimo e cheio de bugs ### 1/5 — Prehistórica e infantil *2026-08-04* Muchos problemas para registrarse y recibir el código. Finalmente no permite números fuera de la Unión Europea (a pesar que da la opción) ### 1/5 — Impossible de débloquer un vélo *2026-08-01* « Check your payment methods ». Ne fonctionne pas ### 1/5 — Worst experience *2026-07-28, version 5.8.1* Ruined my stay at madrid, very unprofessional, can’t get the message from the phone number verification. ## Most praised reviews (10 highest-rated) ### 5/5 — Bug partout *2026-06-30* Impossible de payer avec plusieurs carte, application buggué de a a z ### 5/5 — Regristros *2026-05-23, version 5.7.8* La app está bien pero ay problemas al registrarte ### 5/5 — Muy buena *2026-05-21, version 5.7.8* Muy buena ### 5/5 — Excelente *2026-05-18, version 5.7.8* Me encantó solo que hay que reparar alguna bici en santa eugenia ### 5/5 — Bien *2026-05-17, version 5.7.8* Bien ### 5/5 — Excelente *2026-05-10, version 5.7.8* Muy buenas las bicis ### 5/5 — Todo perfecto *2026-05-07, version 5.7.8* Todo perfecto ### 5/5 — . *2026-04-23, version 5.7.8* Muy bien la ciudad con estos servicios ### 5/5 — Lo mejooor *2026-03-30, version 5.7.8* Es la mejor aplicación e idea del universoooooo ### 5/5 — Genial *2026-03-20, version 5.7.8* Me encanta --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*