# Biciplaya — user reviews > 54 indexed App Store user reviews of Biciplaya by BICIELECTRICAS S.A.P.I. DE C.V., rated 3.03/5 from 96 ratings. - Source: https://appshunter.io/ios/app/biciplaya/id1475935193/reviews - App overview in markdown: https://appshunter.io/ios/app/biciplaya/id1475935193.md - Rating breakdown: 5★ 43 · 4★ 3 · 3★ 5 · 2★ 4 · 1★ 41 ## Newest reviews (15 of 54) ### 1/5 — Tienen otros extras cargos bien pesados *2024-07-15, version 2.0.2* Te roban el dinero con otros cargos. Ten cuidado. ### 1/5 — Me robaron *2024-07-06, version 2.0.2* Pagué un año pero solo hice un solo ride, la app no funcionó y dijo que había terminado mi viaje, después me cobraron $300 al pedo. Los del whatsapp no ayudan para nada solo dan todo la culpa a los clientes. ### 1/5 — Fees and bugs *2024-04-21* You are charged fees due to their negligence and then when you try to pay the fees the payment won’t even go through, leaving you with no bike. Also, you are supposed to get a discount for using Mastercard but it doesn’t actually happen. Also, as others have said, the app regularly glitches. Usually, waiting a minute and restarting it will fix it, but at some point it might not and you’ll have to walk while you contact support (like I did). If you are staying for more than a week, just buy a bike and sell it back to the store when you’re done. ### 1/5 — Fees and bugs *2024-03-30* You are charged fees due to their negligence and then when you try to pay the fees the payment won’t even go through, leaving you with no bike. Also, you are supposed to get a discount for using Mastercard but it doesn’t actually happen. If you are staying for more than a week, just buy a bike. ### 1/5 — Terrible App ruins Bicycle Experience *2024-02-24, version 2.0.2* Wanted to like Biciplaya because it sounds great to just grab a bike and go from one place to another in town. But, I can't recommend it. The app is a mess. Signing up is a headache with too many forms, and I kept getting error messages. Also, they charge you 129 pesos for 24 hours, even if you just want a quick ride. And if you hit the cancel button by mistake, your day pass is gone with no warning, forcing you to buy another. Overall, it's a bad experience. The app needs a lot of work to be good. Right now, it feels like they didn't really think about making it easy for us to use. I'd say skip it until they fix these issues. ### 1/5 — Expect to spend to have to trouble shoot every time *2024-02-05* Had I not met people to explain what to do when : 1) it would not accept my personal info ie birthday… app instructs you to lie about your age because it won’t accept people over 50. 2)it wouldn’t scan the code…try typing the bike #, still won’t scan? Refresh the app (on iPhone slide up halfway on screen then push up ) then reopen app. Close out the add and scan. Wait to hear click of unlocking. When you finish you manually lock by the back tire. Rate and close ### 1/5 — COMPLETE SCAM *2024-02-05* They took my money and didn’t honor my 3 day pass. Do not use this app. ### 1/5 — Maybe the worst app I’ve ever used *2024-02-04, version 2.0.2* Terrible app. Just walk ### 1/5 — Never accountable for when the app stops working. *2024-01-17, version 2.0.2* Customer service terms are terrible. I will never recommend Bici playa again. always excuses never accountable. The app would not work when I had a subscription and they won’t even give a partial refund. The just give excuses as it’s their ‘terms’. Last year I used the app and they updated the app and I lost two days of my plan, again no refund. Just be aware that they will never be accountable if something goes wrong. It’s your fault Always. Like everything in Mexico once they have your money they don’t care about the customer. ### 1/5 — Possible scamming *2024-01-16, version 2.0.2* I got charged randomly to my card although I didn’t go beyond the time. Support is unresponsive. ### 1/5 — Terrible Company and Service *2023-11-29, version 2.0.2* Any competitors reading this? Please open a company to compete. I will gladly pay 3 times their rates, but BiciPlaya is the only option here. This is a terrible company. They will add charges for things like “Ending a ride outside of the coverage area,” but the mistake is with their app. Bikes don’t work well. App doesn’t work consistently. They blame you when the app fails. ### 1/5 — Will be charged for defective equiment *2023-11-22* Great service, horrible customer service. They will charge you “parking out of zone” fees of 150 pesos because their defective bikes randomly will decide you are out of zone. They used to be good about refunding these charges but recently stopped. Cannot recommend using anymore. Very unfortunate ### 2/5 — Bikes are a 4, customer service is 0 *2023-10-12, version 2.0.2* No solution for temporary parking a bike while running an errand. They charge you $150 pesos for locking the bike, insane. Better to keep it unlocked and pray. ### 1/5 — Charged $500 peso penalty!!! *2023-09-09* Our first time using it. We’re in playa del Carmen, I am pregnant, and it is hot! We stopped it for a minute and it charged is $500 pesos! Are you crazy. Contacted support and they said there is not refund. Never using AGAIN ### 1/5 — Full of bugs *2023-05-28, version 2.0.2* The app only works half of the time. Unbelievable ## Most critical reviews (10 lowest-rated) ### 1/5 — Do Not Rent! *2025-12-31, version 2.0.4* The app does not work! Bikes won’t end or start rental but they collect money first and refuse to refund. It runs on 5g only so if you are international you will have 3g or less it will not work. ### 1/5 — didn’t work and slow *2025-12-31, version 2.0.4* super slow app and didn’t let me end the session. scam. ### 1/5 — Did not work *2025-12-31, version 2.0.4* App was super buggy and let me spend my money but did not let my ride the bike. I tried multiple bikes and it would not unlock the bike. Horrible app do not use ### 1/5 — This company will scam you beware *2025-04-01* If you do decide to use this company and their bikes, make sure that you are parking in the designated spots they have for the bikes. I made one mistake thinking that I was in the right spot and they charged me 500 pesos as a fee when one minute later, I had moved the bike to the correct spot. I didn’t realize I was in the wrong spot. That fee is more expensive than their annual membership. There was no warning, and there was no mercy from their representatives. This is just another company in Mexico that will try to scam you any chance they get. Unfortunately, they do not care about their customer satisfaction. ### 1/5 — Scammers *2025-03-25, version 2.0.4* They charged me multiple times for being parked outside of zone, but I was always inside of it. No Apple Pay, you add credit card, and can’t delete it, they gonna keep your data forever. Not worst to use it! ### 1/5 — Evitense el disgusto *2025-03-03, version 2.0.4* Cambie el numero de telefono, se me cerro la sesion y no me lo quisieron actualizar. Pague la suscripcion de un año y no pude utilizarla mas de un dia. No se las recomiendo! ### 1/5 — Crooks! *2025-03-01* I have had several subscriptions with this company and I have finally given up! Their bike’s are horrible and their customer service even worse. They often charge me fees and penalties because their app fails to work correctly and incorrectly reports the wrong usage. If you want to be hassled instead of having a good, reliable form of transportation feel free to use their app. Otherwise - be careful. They will overcharge you every opportunity they get and will never reverse a charge that THEY made by mistake. ### 1/5 — Incorrect charges and slow response *2025-02-13* I got the app, took one successful ride, then, on my second ride, the bike wouldn’t register as locked. I contacted support immediately and was told to refresh the app. I refreshed the app, deleted and re-installed the app, and the bike ride still did not terminate, even though the bike was safely returned and locked. The bike ride terminated nearly 12 hours later, incurring a 570 pesos charge on my account (I had paid for a year membership). I continued my contact with a representative through WhatsApp, who said they submitted a report. That was Saturday. It is now Thursday and the charge is not cleared and biciplaya is still not allowing me to check out a bike unless I pay the incorrect charge. ### 1/5 — App is Broken *2024-09-09* The server for getting past the sign up page is broken and they aren't responding to support inquiries. I had already paid for an annual pass and now can't access it. ### 1/5 — Took my money then stopped working *2024-09-02* I realize that software development is a process. I tried using it and then the app froze. I logged out then I couldn’t log back in. I uninstalled and reinstalled and then I couldn’t log back in and people stopped responding on the Support chat. Do better guys. ## Most praised reviews (10 highest-rated) ### 5/5 — Bike rental *2026-01-08, version 2.0.4* Great! Just have to be aware of the parking rules and the time limit. ### 5/5 — Love the Bicycle Service *2024-03-09* This is a great service but it needs more locations to park and shop! ### 5/5 — BESt CUSTOMER SERVICE *2023-02-01* i come to Playa every year and get the annual membership. Great value and the BEST customer service i’ve probably ever had for anything!!!! The bikes are great. New seats. Money well spent. ### 5/5 — Spanish! *2021-01-29, version 1.4.4* To the review regarding it’s in Spanish. You are in Mexico try learning some Spanish idiota! ### 5/5 — Great service! *2020-10-14* The service is awesome you pay less than $20 dollars and you can ride the bikes all year. The only thing you need to be careful is not to go over the 30 min limit. But, there are station all over Playa so you can easily re-rent although you can get pretty much everywhere in playa within 30 min. You can return them and pick them up at any station. Sometimes the bikes take a little time to unlock or don’t work, but you just get another bike. For me it has worked out great. I have transportation anywhere I want to go within Playa and stations all over. ### 3/5 — BiciPlaya rental bikes *2024-04-13, version 2.0.2* Great service, when it’s working correctly! You have also charged me 3 times for out of range service, when i wasn’t out of range at all. Your service needs work! Overall tho, I’m enjoying it when it’s working correctly & not charging me for no reason. Now how about refunding me for the unnecessary charges? ### 3/5 — Great idea and locations, app quality not good. *2024-03-15* BiciPlaya is a great service granted you have patience with the application. it frequently freezes doesn’t find the bikes. You’ll have to restart it several times. Even when you lock a bike, it doesn’t register you’ll have to log out of the app and then log back in. It’s just generally unstable. Biking around Playa is very pleasant and the bikes are in decent shape. ### 3/5 — Cheap but poor service and excess charges *2022-04-29, version 1.5.3* I love the concept of bike rental through an app but this company has really poor management of their app and customer service. There is often unjustified excess charges directly on my credit card. If you don’t notice within 5 days, they refuse to refund. The app also often freezes leaving you unable to finish the trip or rent a bicycle later. ### 3/5 — Not great *2020-07-15* Got the app and it worked great. I was very, very happy. It was so easy, just scan unlock and go. The app suddenly stopped working well. The hours of operation are 6 AM to 11 PM. I went to get a bike at 6:50 AM in the app would not work. I tried contacting customer service through WhatsApp, but they're not open till 8 AM. The map no longer shows the area in cycle stations. it also doesn't let me scan a Bike. I'm thinking it's just a glitch, but that makes me not read it five stars like I did originally. Make sure you read all the terms and condition before you get a contract. It's a great rate for the annual contract, however you have to return it every 30 minutes and then wait at least five minutes to rent it again. The late penalty is not that bad since it's only MXN $30 pesos (US $1.36) for up to 30 minutes late. there are other penalties, so read the terms and use it carefully and it will be a great deal, provided the system is working. ☹️ **Developer response:** Hi Rivera! We went through an unscheduled maintenance process. Service was back full operational at 9 am :) ### 2/5 — Badly built *2025-03-18* Software architecture of this app relies on server with loss of functionality when internet signal is lost. This is unnecessary and wouldn't be an issue if the app used correct technical design. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*