# Bidvest Bank — user reviews > 53 indexed App Store user reviews of Bidvest Bank by Bidvest Bank Limited, rated 2.50/5 from 6 ratings. - Source: https://appshunter.io/ios/app/bidvest-bank/id1278837149/reviews - App overview in markdown: https://appshunter.io/ios/app/bidvest-bank/id1278837149.md - Rating breakdown: 5★ 0 · 4★ 2 · 3★ 1 · 2★ 1 · 1★ 2 ## Newest reviews (14 of 53) ### 1/5 — Horrible *2021-12-12, version 5.0.0* Most horrible bank app I have ever used, features are hardly responsive when I tap them, feature like buying airtime, data, electricity are not responsive. Every time I exit the app it wants me to register again which is inconvenient. I reached out to support on Twitter I was told to summit my number no one ever called me. I don’t know why they bother to create an app if it’s not going to do what it was create for. ### 1/5 — The app is stuck on the first page *2021-08-15, version 4.8.0* The app doesn’t proceed to the login page ### 1/5 — Not working *2021-08-01, version 4.8.0* Not very happy as I phoned a few times complaining that the app is not working and said that I’m the only with this problem ### 1/5 — Always an inconvenience *2021-07-25, version 4.8.0* This is the second time I’m writing a review and I’m now changing banks. I use banking apps more than I go to the actual bank and it is therefore imperative that the app WORKS. The app is always inconveniencing me, especially in times when I NEED TO ACCESS MY MONEY. I changed phones, I now am unable to access anything and have had the app hanging the whole day! If it’s not the app, it’s other issues. I’m done. ### 1/5 — Is this app for 1 type pf account only? *2021-07-06, version 4.8.0* I have opened a Saving account and used to use this app. Now after reinstalling, I am told that you need to have a Growth Account to be able to use it😳 ?????? First time to see that😳 Are you aware of how performant are other bank's app? Please let's not be behind...😳 ### 1/5 — Slow *2021-03-25, version 4.7.1* Your app does not work all the time, very slow. I use ios! ### 1/5 — Grown Account *2021-01-11, version 4.7.0* I’ve contacted the consultants multiple times regarding my new application for a grown Acc, but since last week I’m not getting any proper feedback from them. They just replied this morning telling me to go to Home affairs to get a copy of my ID whereas I sent them the latest ID copy and I’m according to my knowledge every financial institution suppose to be linked to home affairs database. My question is how am I gonna do business with them where they can’t even improve their communication. ### 1/5 — Can’t Login *2020-11-02, version 4.5.0* it keeps on saying Experiencing Technical Errors try later it’s been a second week and it’s my first time banking with bidvest Bank. ### 1/5 — Unable to access the app *2020-10-01, version 4.3.0* I’ve downloaded the app, deleted it several times and reinstalled it but still cannot access it. ### 1/5 — Crappy app, ancient and useless. *2020-09-25, version 4.3.0* I just opened and account a while ago. When it was time to activate the app, downloading worked right. Launch was perfect but beyond that none of the two menu options works (“I WANT A NEW ACCOUNT” and “I’M AN EXISTING CUSTOMER”). So I cannot use the app. I try online banking all works well until I try to log in, suddenly I get “INVALID STATUS FROM INTERNET USER REGISTERED”. I feel like I’m back in late 80s! I’m using iOS14.0 ### 1/5 — App Not Working *2020-09-24, version 4.3.0* I re-downloaded the app after upgrading to iOS 14 now it seems like it doesn’t want me to login as it does not open when i click on “I’m an existing customer” to login ### 1/5 — App is not responding *2020-09-21, version 4.3.0* After installation I can not do anything on the app. The touch screen seems not to be working as for any option I press on the screen when inside the app does bit work. ### 1/5 — It useless *2020-08-21, version 4.1.0* Ever since new update 4.1.0 the app doesn’t open please sort it out app or go back for previous update... it make life hard now ### 1/5 — Worst experience *2020-08-20, version 4.1.0* Tried to open an account here and been waiting for a while, call the agents and advised to go to the branch, when I go to the branch in the glen they asked me why did I open an account on the app.... attitude.. told me I just have to wait and they can’t help me. A trip to a branch during Covid just have to wait and they can’t help me because I decided to open up an account on the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Card pin *2025-08-08, version 7.3.7* I’ve been trying to change card pin on the app with no luck from the day I received my card. Fix this bug, now I have money but cannot transact. ### 1/5 — App upgrades and features *2024-06-29, version 7.3.4* The app needs to be updated with more features like immediate payments functionality..as well as the app needs more enhancements. very restricted in terms of how you make payments. ### 1/5 — App not opening *2024-03-05, version 7.3.4* The app is not user friendly now is not opening ### 1/5 — Technical issues *2024-01-05, version 7.3.3* Fix technical problems I can’t login , your system has issues and you doing nothing about it and I tried to email you and you don’t reply…..this is not how you treat clients I wouldn’t encourage anyone to open an account with you ### 1/5 — No improvement whatsoever *2023-12-18, version 7.3.3* Not sure how many times I have contacted the bank regarding the banking app. Keeps having technical glitches which make it impossible to access my money. Developers seem to not be bothered with fixing an issue that seems to have been ongoing for the past 3 years now. ### 1/5 — Logged out of my account *2023-10-31, version 7.3.3* I keep getting error whenever I log in or try to reset my pin . No branch to resolve this . Is Bidvest bank still operating as a bank or not? ### 1/5 — UI/UX *2023-08-07, version 7.3.0* The bank’s offering should encompass, at minimum, industry-standard functionality, user experience, and graphical user interface. Currently, it presents itself as if it were crafted by a novice first-year computer science student. Bidvest must rise to the occasion and prioritise enhancing these aspects, demonstrating a more concerted commitment to customer acquisition efforts. ### 1/5 — App crashing *2022-09-21, version 6.4.0* I cannot open the app at all, it just crashes. Please fix this problem. ### 1/5 — App still stuck on selfie *2022-07-29, version 6.3.0* This bank and the app is trash honestly, I cannot access my money and this app is still stuck on Selfie, never goes past that, I just updated an hour ago and nothing ### 1/5 — App not opening *2022-02-15, version 5.2.0* App does not want to open. Does not even load the login screen. Really slow. Very frustrating. ## Most praised reviews (10 highest-rated) ### 5/5 — Debit mandate *2021-11-25, version 4.8.0* Good evening Team Bidvest I have encountered a problem each time I open a debit order mandate option. The application automatically closes Please look into it ASAP ### 5/5 — Efficient *2020-08-15, version 4.1.0* I’ve been using the app for almost a year and half now and I am really impressed by the improvements the App has been getting. I’m on iPhone7 and never had an issue with. Keep up the great work Bidvest Team. #let_get_it_done ### 5/5 — Perfect App *2019-08-01, version 3.7.0* Can you please allow a “paste” option... and also help us access the app without data incase of emergencies. ### 5/5 — Perfect Bank *2019-07-29, version 3.7.0* I just need you to add proof of payment option please. ### 5/5 — B *2018-10-10, version 2.8.0* Really great app, loads of functionality. Easy to transfer between savings pocket 👍🏻 ### 3/5 — New look and feels is better *2020-09-10, version 4.3.0* The app has changed drastically and is l better I like the new look. ### 3/5 — App crashes *2020-07-22, version 4.0.0* App crashes soon as it opens since the last update. ### 2/5 — Whats the hold up on Westeen union *2025-11-13, version 7.3.7* I have veen unable to access my western union funds through my app since yesterday and still today can not receive my funds without speaking to an agent , its is so inconvenient, I needed to get my funds last night and I now must wait for a virtual agent to contact me when they start working , whats is going on bidvest, the new app keeps giving me errors can not verify there and can not get my funds on my old app now , did u guys take an early xmas break???? please fix this problem … its the app its not western union I have spoken to them its the app . ### 2/5 — Joe *2021-08-03, version 4.8.0* You always have to restart the ### 2/5 — Not so great app *2020-09-03, version 4.2.0* The app has bugs, it will tell me I have messages that I did not read but there’s nothing on my side (please have an unread filter). Proof of account letter, why is there no button for that? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-27.*