# Big Blue Swim School — user reviews > 39 indexed App Store user reviews of Big Blue Swim School by Big Blue Swim School, LLC, rated 2.50/5 from 81 ratings. - Source: https://appshunter.io/ios/app/big-blue-swim-school/id1442907997/reviews - App overview in markdown: https://appshunter.io/ios/app/big-blue-swim-school/id1442907997.md - Rating breakdown: 5★ 24 · 4★ 1 · 3★ 6 · 2★ 9 · 1★ 41 ## Newest reviews (14 of 39) ### 1/5 — Can’t Even Use It *2025-05-20, version 0.30.4* I’ve tried logging in and every time I press the login button nothing happens! ### 1/5 — App Issues *2025-05-19, version 0.30.4* App does not let me continue to press any buttons to continue. I’ve deleted and redownloaded the app and it’s giving the same issues. Very disappointed with the app. ### 1/5 — Can’t even get past creating account *2025-05-14, version 0.30.4* I’m trying to set up my account on the app and it won’t even let me select a button without freezing or no response at all. ### 1/5 — Slow decline *2025-05-11, version 0.30.4* The last update didn’t correct anything. The app was great two years ago and then something happened. There’s still issues with the make up classes and the “learn more” region. Please update it again. ### 1/5 — Login button doesn’t work *2025-05-09, version 0.30.4* After typing in the username and password, the login button does nothing. I clicked on it several times, and it didn’t work. I’m stuck on the login screen. Terrible bug. Needs to be fixed ASAP. ### 1/5 — Cannot create account or sign in *2025-05-04, version 0.30.2* I was attempting to set up my account, but the app will not let me select a location. ### 1/5 — Terrible App *2025-04-12, version 0.29.11* This app barely works. The website doesn’t work either, so I was hoping the app would be better. Alas, I can’t check out on the app when I have lessons in my cart. It goes to a blank screen and freezes. Superb. ### 1/5 — Terrible update recently *2025-03-22, version 0.26.3* Before you were able to select classes and add them to the cart with no issues. Now it freezes and doesn’t select the desired class. And you can do anything to book. Tried called the number listed on the app and it doesn’t work either. Also somehow the app now shows the incorrect level for my daughter ### 1/5 — Update *2025-03-14, version 0.26.2* The update is not letting me see my child’s progress ### 1/5 — Latest version is terrible *2025-03-12, version 0.26.2* No progress and no attendance shown anymore ### 1/5 — Brutal *2025-03-09, version 0.26.0* App is brutal. Can’t change lessons. Weak ### 1/5 — Abraham *2025-03-04, version 0.24.11* I have seen worse app. You can't stop the lessons. And they charge you right away. What's the point if we can't do it through the app! Then they say they have no refund policy. Total nonsense ### 1/5 — This app does not work *2024-10-13, version 0.24.11* The app does not allow you to sign all that up it stalls at selecting a location. I went back in and was allowed to sign in but couldn’t add my child. I recommend serious improvement or not having an app at all if these things are not corrected. ### 1/5 — App doesn’t load data *2024-07-12, version 0.24.4* The app does not load data - or if it does, it comes up very intermittently. If you tap on My Lessons or Make Up, it’s just a blank screen. Sometimes my son’s upcoming lesson will load, but if I tap on that it’s just another blank screen. This is very frustrating when I want to manage and schedule lessons. I’ve given up on the app and just use the website. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to create account *2026-04-29, version 0.34.6* Continues to say account registration failure. ### 1/5 — Doesn’t work *2025-08-12, version 0.30.8* I have yet to be able to logon and add a swimmer…. Won’t save anything. App just spins and doesn’t do anything ### 1/5 — Worst update *2025-06-18, version 0.30.5* Worst update ever, cannot switch anything easily ### 1/5 — Crashes *2025-06-09, version 0.30.5* App hasn’t worked for a few weeks now. Can’t even press the button to log in. ### 1/5 — Nothing Works *2025-06-06, version 0.30.4* None of the buttons work — sign in or log in or forgot password, it’s frustrating ### 1/5 — Terrible app, unusable *2025-06-01, version 0.30.4* Can’t log in, can’t add a swimmer. The app just stays stuck on one page. Tried restarting, downloading again, everything. Just doesn’t work. ### 1/5 — Crashes and burns *2025-05-31, version 0.30.4* Was working fine the first time now the sign in or submit button doesn’t work. ### 1/5 — too many issues *2025-05-24, version 0.30.4* so many that i cancelled membership because theses also low staff to resolve issues. they always resolve them but who has time for the back and forth. get this app together and fix the bugs. you can’t hit any buttons to cancel class and i’m trying to reset pass and the button doesn’t work. it’s ridiculous ### 1/5 — New user *2025-05-22, version 0.30.4* I had trouble booking my swim lessons. Parent Portal link goes nowhere. Tried app and it only goes as far as selecting a school but none of the buttons are available to select. Tried several times and cannot get past that screen. I hope the lessons are better than their technology. ### 1/5 — Login button doesn’t work *2025-05-21, version 0.30.4* I’ve been unable to access my account since the latest update. The login button is not working. Please fix this issue as soon as possible ## Most praised reviews (10 highest-rated) ### 5/5 — Great and easy app *2024-01-21, version 0.24.4* This app is truly a great and practical way to schedule lessons and check progress for your little ones. ### 5/5 — Great app! *2023-11-30, version 0.24.2* Great app! ### 5/5 — Lifesaver app *2021-05-14, version 0.21.3* This app makes it so easy to schedule lessons and manage everything for my kids. Super helpful and easy! ### 5/5 — Amazing app *2020-08-31, version 0.19.2* This app is wonderful and makes our kiddos’ swim lesson experience so much more seamless!!! ### 3/5 — Bug *2025-05-21, version 0.30.4* Used to like app but now bug exists in Progress tab. Large grey block ### 3/5 — Check in *2024-08-25, version 0.24.9* I used to be able to check in on the app to see which lane my child was in. When I enrolled a second child that function is not available and was useful ### 2/5 — Glitchy and Unreliable *2025-07-16, version 0.30.5* Doesn’t consistently work, too much hassle whenever it glitches. Good thing their staff is very nice and willing to help and tries their best to assist you. But the app is very stressful. ### 2/5 — Update ruined functionality *2025-05-03, version 0.30.2* Ever since the big update to the app it seems very buggy. Add to calendar does not work and longer, random times the app is not responsive ### 2/5 — Progress report function not useful *2024-09-28, version 0.24.11* With the previous version, I could see the progress my child made, as a round circle outline was partially or totally traced. The current version shows only a teeny-tiny star that is colored in when the child completes the skill; partial progress is not even noted!! Also, the mini videos depicting each skill have been removed. I do not like this version at all. The main focus of this revision seems to be to solicit referrals for other students! ### 2/5 — Bugs In The App *2024-06-19, version 0.24.4* When I view my lesson, it does not load properly. Sometimes when I go to my lessons or any other option in the app, it says that I have not enrolled any swimmers. Please fix these bugs in the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*