# Big Bus Tours: Hop On, Hop Off — user reviews > 488 indexed App Store user reviews of Big Bus Tours by Big Bus Tours Ltd, rated 4.80/5 from 24,421 ratings. - Source: https://appshunter.io/ios/app/big-bus-tours-hop-on-hop-off/id590746945/reviews - App overview in markdown: https://appshunter.io/ios/app/big-bus-tours-hop-on-hop-off/id590746945.md - Rating breakdown: 5★ 21,235 · 4★ 2,096 · 3★ 504 · 2★ 164 · 1★ 422 ## What do users think of Big Bus Tours? Overall sentiment: neutral **Pros** - 🚀 Convenient way to see the city - 👍 Helpful and friendly staff - 🚢 Enjoyable boat tours - 🌆 Great way to get an overview of the city - 💡 Useful app with route tracking **Cons** - 🚌 Infrequent buses and long waits - 🚧 Buses miss some key stops - 🥵 Lack of air conditioning on buses - 🗺️ Inaccurate or outdated app information - 💰 Overpriced compared to other options **Commonly reported bugs** - App crashes on launch - Real-time bus locations not working - Ticket issues and problems with redemption **Most requested features** - Live bus tracking and ETA information - More comprehensive route coverage - Integration with other transportation apps - Better organization of stops and attractions ## Newest reviews (18 of 488) ### 3/5 — Operating hours a bit misleading *2026-07-09, version 6.3.0* Tour in NYC and London were fine but they could be a bit more clear upfront about how early the hop on, hop off hours run until (NYC it only ran until about 5:30 pm before the buses stopped running the routes, London did not go much later). They do offer night time tours but this is an entirely separate package. Suggestion would be to offer some type of combo package. ### 3/5 — Melhorias *2026-06-20* A melhor experiência é ter o serviço de áudio direto no app, sem a necessidade de um app terceiro e o pior precisando do QRcode para abrir Pop Guide o que não existe quando você compra o ticket direto pelo app. ### 3/5 — Routes not accurate *2026-06-14, version 6.2.1* We waited at a stop and saw the bus coming our way and then it diverted. Someone then unrelated to the company informed us Big Bus wasn’t stopping at this particular stop today. It was diverting. Would have been a huge help if app showed that stop closed for the day. ### 2/5 — Wo ist der Bus, wann kommt er? *2026-06-05* In der heutigen Zeit kann man erwarten nicht ziellos an einer Haltestelle auf einen Bus zu warten. Navigation sollte den Standort des Busses in der App anzeigen, um unnötige Wartezeiten zu vermeiden. ### 2/5 — No AC on Buses *2026-06-04, version 6.2.1* These buses do not have AC, and I wish they fact was more visible on their website. Had I known it, I would have been more prepared or chosen another option like one of the city buses or an Uber. It was a hot day in Las Vegas and it felt like driving around in a microwave oven. They can’t control the weather, but they can control the information they share prominently in their promotional material. This was promoted as a great way to see the city, better than walking, but walking may have been a better option. The air on the bus was stifling. ### 4/5 — Good But Could Be Better *2026-05-09, version 6.1.0* Used this app in Sydney for a combo ticket that included ho/ho bus, night tour and cruise portion offered by other provider. Most aspects of the app are great! Very usable way to see a place and make use of the service effectively. BUT. It turns out the in-app “ticket” for that the cruise provider is just a QR code with no info about how to use. In fact that ticket is only honored if you first go, in person, to a kiosk for activation and instructions for use. Why doesn’t the in-app ticket for that portion simply tell us where to activate AND/OR a link to a page with that info? There’s no earthly reason key info needed to “use” the ticket should be missing (where to present it for activation, how to access schedule info etc). Ultimately got it sorted 😊 but this could be improved. ### 4/5 — Berlin - Super *2026-04-14* Ich bin sehr positiv überrascht! Wir haben die zwei Tages Touren durch Berlin gemacht. Der Audio Guide ist ok und die Fahrt führt an allen wichtigen Orten vorbei bzw. hin. Einzig alleine die Geräte um den Kanal umzuschalten waren sehr kaputt und deswegen musste ich meinen Guide auf English hören. Aber sonst gab es nichts negatives. Die Walking Tour war der Hammer! Ich hatte selten so viel interessantes gelernt über Berlin und muss sagen das würde ich glatt nochmal machen. ### 3/5 — Some issues *2026-04-10, version 6.0.1* We weren’t able to get our tickets had to visit a representative. Also this app may need some attention as it seemed to drain battery life quickly from my device. ### 1/5 — 오류 완전 많음 error *2026-03-02, version 5.14.0* 정류장이라고 표시된 핀이 실제 빅버스 차가 멈추는 정류장이 아님 핀 아니고 글봐야됨 핀 오류 너무 심한듯; 어플 개선좀 하시길 ### 1/5 — Unacceptable waste of time and money *2025-12-28, version 5.12.0* We are writing to request a refund for our hop on hop off San Fran experience. Yesterday, my family of four took the big bus tour which explore San Francisco. We only were able to make it to one stop. There was no hop on/hop off. We boarded at 10:30 at stop 1. This is after having to wait for 30 minutes because the bus that arrived originally was filled. When the bus stopped at Union square, the line of people to get on was insanely long and most people were not able to board. So we decided to hold off on that stop until later, not realizing this was a problem of not enough buses and not just the moment. We got off at the Golden Gate Park, enjoyed the sights and went to the stop to board the next bus which was theoretically to be within 15 minutes. An hour later, the bus still had not arrived. By the time the bus arrived, we were running out of time. Horrible traffic left us stranded on the bus for another hour. We first went to the bus stop at Golden Gate Park at 2:15, but the bus did not come for us until around 3:20. Pictures enclosed as proof. We were the only ones able to board the bus at that time given that we had been waiting for over an hour. We were unable to make anymore stops because it was so late. The bus was way over crowded, hot and an all together awful experience. We paid for a hop on/hop off to visit the sites, but only was able to go to one place. This was irresponsible- more buses should have been in circulation. Zero stars. ### 3/5 — Bus tracking *2025-12-24, version 5.12.0* Bus tours are great with good information but bus tracking is not accurate and makes waiting time very long. It doesn’t show all the buses so it makes hard to plan for when to finish at an attraction to get the bus without having to wait 45min for a bus. ### 2/5 — Lousy service, avoid *2025-10-10, version 5.8.0* We just finished our walk back to our hotel. There was supposed to be a stop right outside the door but they changed the route without notice. Several people around while we waited ten minutes for a bus who could have said something but no one could be bothered. The app works great, the service is awful. ### 1/5 — Saugt Akku leer! *2025-09-24* Und lässt mein IPhone 16pro Max heiß laufen! Hab alle anderen Apps geschlossen. Sobald ich die big Bus App starte wird mein Handy komplett heiß und ich kann zusehen wie schnell mein Akku gegen 0 geht!!! 😡 **Developer response:** Hi Cycroft, we're sorry to hear that the app is draining your battery and causing your iPhone to heat up, that’s definitely not the experience we want for our customers. Please make sure you’re using the latest version of the app, and check that your location settings are set to “While Using the App”, as this can help reduce battery usage. So that we can investigate the issue further, could you share your device model, iOS version, and any screenshots or screen recordings via our contact form? https://www.bigbustours.com/contact-us - Big Bus Tours ### 1/5 — Terrible App and Service *2025-09-24, version 5.8.0* This company is just terrible. The app is not accurate at all for the bus stops and the buses don’t follow the routes either. They completely skip major stops without and notice or communication. Attempting to contact their “customer service” is a waste of time and a joke. Don’t waste your time or money with this company. ### 2/5 — 打不开啊app，现场又没得看 *2025-08-10, version 5.7.0* 现场看不到时刻表 ### 1/5 — Usa un sacco di dati *2025-08-08, version 5.7.0* Dovrebbe essere possibile scaricare le mappe da un Wi-Fi e usarlo in offline. Consuma decisamente troppi dati per un app destinata ai turisti. ### 1/5 — Bad service *2025-08-02, version 5.7.0* I bought wrong tickets on the app but couldn’t get returned. Service so bad. I expected Big bus tours is big brand but treat the customers so bad. Never use these brands anymore ### 1/5 — Be careful with printed ticket *2025-07-31, version 5.7.0* Even I had my wallet ticket with valid through and validation date they did not allowed to use the bus, I mean, keeping the fragile ticket for 1 day is ok but 3 days, that’s insane. Get updated guys and use technology! I won’t buy ever again until printed physical tickets are no longer needed. In Athens night tour is not worth it, they used the 2nd floor ceiling bus at night, hard to appreciate the city by night and why do you need 2nd floor ceiling when there is no sun to cover from and at 12 o clock you have these no ceiling busses burning as hell, anyway just take care of your old fashioned physical tickets. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unstable app *2026-08-28, version 6.5.0* The app takes a long time to load and kept losing a ticket. Luckily the bus drivers are used to it and used our email confirmation. Big bus should get rid of the app and use adobe tickets. Not what I expected in Singapore ### 1/5 — Awful map *2026-08-23, version 6.5.0* There’s hardly any landmarks labelled on the map and the arrows on the routes are impossible to interpret. Extremely frustrating experience and extremely expensive tickets. Ended up getting some “normal” buses as it was so confusing. ### 1/5 — Worst Tour Ever *2026-08-09, version 6.4.0* We’ve taken tours all over the world. This was hands down the worst tour ever. It stopped randomly for 15 minutes because the driver needed a drink. It stopped randomly to pick up people in random places often just 10-15 feet from each other. Worst part is we purchased a blue line ticket. The driver told us we were on the right bus, but we weren’t. Never made it to the destinations we really wanted to see. Will consider a different company next time. ### 1/5 — Disgusted *2026-07-29, version 6.4.0* We waited two hours yesterday for the bus to come and it never did. Today we tried to find the bus stop and despite following the directions provided by the web site, could not find the stop so we could start the tour at 1020. As we are going back to New Zealand today I feel totally ripped off as we spent money for nothing! ### 1/5 — Missing a state *2026-07-01, version 6.3.0* Bought a ticket for a tour of Philadelphia but the app doesn’t have the state as an option. Confused how I was able to get a ticket but the app doesn’t have the state listed. ### 1/5 — Kidnapped by the BIG Bus *2026-06-20, version 6.2.1* It was about 4:00 p.m. when we boarded the last BIG Bus of the day, hoping to travel to Harrods and then walk back to our hotel after 6:00 p.m. Without any explanation, the driver suddenly slowed down and stopped the bus. Another company employee boarded and asked where we were headed. After we told him, he instructed us to leave our bus and board the one ahead, assuring us it would take us to our destination. We followed his instructions, although there were very few seats available on the second bus. Once aboard, it quickly became clear that something was wrong. The route had apparently been reversed, and the driver was no longer following the advertised route. None of the passengers knew what was happening or where we were being taken. Passengers were pulling up maps and comparing them to the route shown on the website, trying to figure out what was going on. It eventually became apparent that the employee who had boarded our original bus was attempting to reorganize passengers onto buses that would supposedly get them closest to their final destinations before service ended. Unfortunately, the driver of our bus appeared to have different instructions than what had been promised to customers. The result was complete confusion. Passengers on the upper deck were shouting questions to the driver. Elderly passengers were distressed and trying to determine where to get off before being taken too far off course. Families with young children were scrambling to figure out how to get back to their intended destinations before it got dark. The whole situation was poorly managed. I do not blame the driver, as it seems he believed passengers had already been informed about the changes. My criticism is directed at the coordinator who failed to properly communicate what was happening. I understand that employees want to finish their shifts and go home, but there should be some respect for the tourists who paid for your service. Clear communication would have prevented confusion, frustration, and unnecessary stress for everyone involved. ### 1/5 — Useless *2026-06-17, version 6.2.1* Doesn’t cover cities like Philadelphia where it is operated as a franchise. When booking it tells you to download the app and then you cannot move to any other city. ### 1/5 — Falsch *2026-05-26* WIEN: Weder Preise, Routenpläne und Abfahrtszeiten in der App stimmen mit der Wirklichkeit überein. ### 1/5 — Clowns of London. *2026-04-04, version 6.0.1* They removed the Russian language! Such clowns! ### 1/5 — Desastre es poco *2026-03-29, version 6.0.0* Dicen que pasan cada 30 minutos y tenemos MÁS DE UNA HORA en la parada esperando el autobús, con frío y viento. Para cambiar de línea morada a naranja obligatoriamente tenemos que llegar a la parada inicial. Es una estafa señores no compren este tour. 66€ perdidos y botados a la basura. ## Most praised reviews (10 highest-rated) ### 5/5 — BTS Arirang Bus Tour in NY *2026-08-09, version 6.4.0* She’s so great !Zizi is a wonderful tour guide I had a remarkable journey :) ### 5/5 — Reseña Big Bus *2025-12-27, version 5.12.0* Stacy fue muy amable y atenta en el servicio que nos brindó. Gracias ### 5/5 — Ready to use *2025-03-08, version 5.1.0* Easy to use, very helpful in getting to Cuba, very helpful being on a bus, especially if you need to switch lines ### 5/5 — Berlin *2025-02-08, version 5.0.1* In 2024, my wife and I made use of yourselves whilst visiting a son in Berlin. Very easy to use, helpful programmes and useful information. Helpful bus drivers too!! Sadly you do not have Oslo on your latest list of cities…. Maybe soon?? ### 5/5 — Muy buena experiencia! *2024-05-03, version 4.7.15* El paseo por Madrid fue muy bueno! Excelente explicación y comentarios históricos de Alex nuestro guía. Buen paseo para conocer los sitios más importantes de Madrid. ### 5/5 — Great help *2024-04-07, version 4.7.12* Liton was an excellent help for us when we got on at the Colosseum and we had problems with our tickets. We were very relieved to have his help! ### 5/5 — Love it *2024-04-04, version 4.7.12* Loved the tours in Sydney, the customer service was great as well. Booked tickets through the app, everything worked fine. Would definitely recommend ### 5/5 — Great experience *2024-04-03, version 4.7.12* I went on big bus in both Paris and London. I had a great time as it was an interesting way to get to know the city. I especially enjoyed the commentary and free WiFi. I used it to get around a lot and would definitely do it again. ### 5/5 — Highly Recommend *2024-03-28, version 4.7.12* Really good service when we used in Vienna. Walking tour would highly recommend. ### 5/5 — Billete 24 horas *2024-03-24, version 4.7.12* ¿Se puede utilizar el billete de 24 horas en dos días consecutivos siempre que no excedas las 24 horas?? Por ejemplo empezar por la tarde y la mañana del día siguiente?? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*