# BIG W — user reviews > 103 indexed App Store user reviews of BIG W by Woolworths Group Limited, rated 4.78/5 from 46,869 ratings. - Source: https://appshunter.io/ios/app/big-w/id1589874371/reviews - App overview in markdown: https://appshunter.io/ios/app/big-w/id1589874371.md ## Newest reviews (10 of 103) ### 4/5 — Big W app *2026-07-19, version 4.46.2* The app could be improved. It struggles to find items online unless the exact wording is used. I also find a lot of the items advertised is for online only or market place which is very annoying. There needs to be an option for items that are available in store. ### 1/5 — During high traffic it logs you out *2026-07-09, version 4.46.2* Can’t purchase in high traffic times on website and it’ll crash and log you out ### 1/5 — Login not working *2026-07-09, version 4.46.2* Login is not working. I enter my login and the verification from the email and it just loads for 30 seconds before giving me an error. Fix pls ### 1/5 — Security code debacle *2026-07-05, version 4.45.4* After multiple attempts to log in and not receiving any email with a security code I can not proceed with my purchase ### 3/5 — Terrible App *2026-06-29, version 4.45.4* The app is awful. I can’t even see It full screen. It’s easier to just use the internet search. ### 3/5 — App is clunky *2026-06-28, version 4.45.4* App doesn’t work sometimes ### 3/5 — Not enough style for bigger ladies. *2026-06-25, version 4.45.4* I am disappointed in the not so much variety and style of clothes for larger ladies. If you’re over a size 18 then the variety and style doesn’t exist. I am a lover of cartoon T-shirts and just because I am 73 bigger than 18 or 2xl is all you have. I find big w just doesn’t do well for the larger size women. ### 1/5 — I experienced the worst customer service when making a return. *2026-06-23, version 4.45.4* I experienced the worst customer service when making a return. ### 1/5 — App login very glitchy *2026-06-21, version 4.45.4* I have tried 3 times to login. It sends a code to my email, then a code to my phone, then goes back to the login page. ### 5/5 — Great app *2026-06-08, version 4.45.4* Great app easy to use and click and collect is so fast within an hour ## Most critical reviews (10 lowest-rated) ### 1/5 — Big W App *2026-09-03, version 4.49.2* Hate It!!!! ### 1/5 — 30 celebration *2026-09-01, version 4.48.6* cant order ### 1/5 — Big W marketplace *2026-08-30, version 4.48.6* This is like shopping on Temu avoid avoid avoid ### 1/5 — Pensioner *2026-08-21, version 4.45.4* I now can’t order from my phone because you decided to update the app and my phone is too old to install it. I am a pensioner in an aged care home and I was a good customer of Big W , but no longer because I can’t-have the app or afford a new iPhone. There was nothing wrong with the old app . ### 1/5 — Asked me to rate *2026-08-21, version 4.48.6* Title ### 1/5 — Very poor adv *2026-08-20, version 4.48.6* Very badly controlled advertising and misleading information by 3rd party sellers big w shout have better control over bad advertising ### 1/5 — Terrible app. Deadly slow *2026-08-19, version 4.48.6* Deadly slow and crashing constantly jumped online using safari and works better ### 1/5 — Order *2026-08-18, version 4.48.6* My order never arrived ### 1/5 — Why ?? *2026-08-07, version 4.46.5* Ordered some essentials for my new house and paid $1200 for a couch and some towels etc and after all the time it took to log in and buy over 20 items and I get an email from Big W saying they have cancelled my order because they thought it was fraud ? Yet they took my money and now I have to wait 10 business days to get my money back and then re order ?!!! Nope sorry I won’t be back to shop with Big W. As a disabled woman it shouldn’t be this hard to order a couch and now they have my money to make interest on as it sits in their account… The shop can refund you on the spot but an online order that they cancelled will take 5-10 business days … ### 1/5 — Poor Service on Returning Items. *2026-07-19, version 4.46.2* Returning items because they are not compatible with our light fittings has been painful. Including a lengthy a investigation by BigW, including providing photographic evidence, but constant requests for further photographic evidence by the the Seller. We are yet to get an outcome on whether we have to pay for postage and receive a refund, or neither. Not good enough treatment towards a repeat customer BigW. ## Most praised reviews (10 highest-rated) ### 5/5 — Absolute bargain! *2026-08-23, version 4.48.6* I bought a lovely lavender colour cardigan yesterday for only $7. I couldn’t believe the price and how good it looks. ### 5/5 — Free postage is great *2026-08-09, version 4.46.5* I’ve been very impressed with Big W online shopping. ### 5/5 — Awesome! *2026-08-03, version 4.46.2* We love BIG W! We have our clothing needs met as well as other miscellaneous items we get to purchase simply by BIG W having them available. I bought shoes and undergarments and the quality has been fantastic. Thanks BIG W! Wish you were still at the Parkmore Plaza but we make do with the one at Southland Mall! ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Easy buy *2026-08-01, version 4.46.2* Very good and convenient ### 5/5 — Good products *2026-07-30, version 4.46.2* Good products & competitive prices & online have products not all in store so more to chose from ### 5/5 — Very helpful *2026-07-29, version 4.46.2* Must need app ### 5/5 — Love *2026-07-03, version 4.45.4* Love shopping at Big W Cessnock ### 5/5 — Excellent website *2026-06-30, version 4.45.4* Easy to use ### 5/5 — mr *2026-06-25, version 4.45.4* easy to order ### 5/5 — Big bargains *2026-06-18, version 4.45.4* Big W has great prices & lovely staff. We need to support Australian businesses! Always go there to buy jarrah coffee & come out with other bargains, --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*