# Big Whiskey's — user reviews

> 14 indexed App Store user reviews of Big Whiskey's by Chepri, LLC, rated 4.90/5 from 932 ratings.

- Source: https://appshunter.io/ios/app/big-whiskeys/id1559134467/reviews
- App overview in markdown: https://appshunter.io/ios/app/big-whiskeys/id1559134467.md
- Rating breakdown: 5★ 844 · 4★ 60 · 3★ 15 · 2★ 6 · 1★ 7

## What do users think of Big Whiskey's?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use
- 🚀 Quick ordering process
- 💯 Great overall experience

**Cons**

- 💰 Excessive service fees
- 🤔 Rewards program issues
- 🐛 App glitches and bugs
- 🚫 Missing local store listings

**Commonly reported bugs**

- Registration process freezes
- Notification issues cannot be cleared

**Most requested features**

- Improve curbside pickup functionality
- Add customer service contact options
- Provide more transparency on fees

## Most critical reviews (10 lowest-rated)

### 1/5 — 10% charge for using app and not calling in order

*2026-03-19, version 2026.2.13*

From now on I will call in my order they are charging 10% fee for using the app and the default tip is 15%.

### 1/5 — No reward points

*2025-12-27, version 2025.11.17*

Used the app and signed up for rewards and have been to BW at least a dozen times and I have zero points. Only seems to work for takeout.

### 1/5 — Local BW Isn’t Even Listed

*2025-03-29, version 2025.02.21*

BW has been in town for about a month now. I downloaded the app to see the menu. App froze during registration. Then when it finally worked, my location isn’t even listed as a valid store to view.  What’s the point?

### 1/5 — Service fee

*2024-02-08, version 2023.10.30*

Seems ridiculous to pay a service fee. Delete that so normal people can afford to tip better.

### 1/5 — Useless

*2022-09-30, version 4.0.0*

Keeps insisting I have to fill out “all of my contact info” even though I HAVE done that. Several times. Utterly useless!!!

### 1/5 — Can't even get the login right

*2022-06-19, version 4.0.0*

What's so hard about coding an app's login and password? Ask the devs of this app ripping off their client.

### 2/5 — Curbside

*2023-12-11, version 2023.10.30*

The curbside option never works or just isn’t there.

### 2/5 — Ordering ok, otherwise glitchy & annoying

*2023-04-25, version 4.1.2*

Ordered a few times on the app. Works ok. Indicating I’ve arrived at location often doesn’t work. But when I call from curb food comes right out. 

App itself is annoying. It opens on an order screen and I can’t get to menu without switching to checkout first. I get notifications I can’t clear. No message or notification or settings to fix. I’d rather delete app than have notification I can’t find to clear. Will be turning then off via phone. 

Unknown if I’ll use again to order if not improved overall experience.

### 3/5 — Very cool, BUT…

*2023-02-04, version 4.0.1*

This app is pretty great. I love Big Whiskey’s, so it’s cool to be able to earn rewards points from food I would be buying anyway. But there’s no way to contact customer service. You can “leave feedback” but they don’t feel like responding to those messages, even if you request a response.

### 5/5 — It’s so easy

*2025-11-15, version 2025.9.13*

Really easy to find everything on the menu place your order and be done

## Most praised reviews (4 highest-rated)

### 5/5 — 1st time customer

*2025-04-10, version 2025.02.21*

Visited for the first time with my husband. Very nice place with casual atmosphere. I had the Fish & Chips and it was delish. My hubby had the All American burger and he ate every bite. Great service and host and servers stopped by often.  Great place!

### 5/5 — Great app

*2024-12-22, version 2024.10.21*

Very easy to use. Looks great. Happy with the experience

### 5/5 — Waiting to see😁💯

*2023-11-09, version 2023.10.30*

We’ll be back after we eat😁💯

### 5/5 — Easy to Use

*2023-10-24, version 5.0.0*

I love that I can reorder my favorite dishes at Big Whiskey’s. This app is easy to use and can quickly place my order without any issue.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*