# bigbasket: Groceries and more — user reviews > 267 indexed App Store user reviews of bigbasket by BigBasket.com, rated 4.80/5 from 12,475 ratings. - Source: https://appshunter.io/ios/app/bigbasket-groceries-and-more/id660683603/reviews - App overview in markdown: https://appshunter.io/ios/app/bigbasket-groceries-and-more/id660683603.md - Rating breakdown: 5★ 10,765 · 4★ 1,330 · 3★ 170 · 2★ 53 · 1★ 157 ## What do users think of bigbasket? Overall sentiment: mixed **Pros** - 🚀 Prompt delivery - 🙂 Good quality products - 👍 Convenient app and service **Cons** - 🐛 Payment and refund issues - 🔍 Quality issues with vegetables, fruits, and other items - 🤔 Subpar user experience and poor customer support **Commonly reported bugs** - App not working on certain iOS versions - Search functionality not working properly - Inconsistencies in delivery slot availability **Most requested features** - Cash on delivery option - Ability to save items in 'My List' - More promotional discounts for existing customers ## Newest reviews (12 of 267) ### 2/5 — 40 minute delivery time *2026-08-27, version 8.38.0* They claim delays are for rider safety. Also was charged for rainy conditions when it wasn’t raining. It took only one order to realize I won’t be using this app again. More expensive and fewer options than Blinkit, plus for 30 straight minutes my order said it was 8 minutes away. In the ends it took forty minutes to deliver and there’s no “sorry” attached. ### 4/5 — Smart *2026-07-22, version 8.36.0* Quick & Safely reached ### 4/5 — Software *2026-07-13, version 8.35.0* Bad ergonomics..sorry ### 5/5 — Nice company *2026-06-02, version 8.31.0* Nice and good items ### 5/5 — Very good *2026-05-31, version 8.31.0* Great service to senior citizens like us ### 3/5 — Good but missing features *2026-05-30, version 8.31.0* Please add otpion to place order for "someone lese" and delivery person calls the "someone else" not registered number. For example i am registered user and i am travelling abroad and i can't access my registered number however i placed order for my parents in india, this becomes trouble as ordered fails when delivery person tries to call registered number instead of the number in the delivery instructions. ### 5/5 — Superb App *2026-05-25, version 8.31.0* UI of the app is good, they just need to work more on customer support. ### 5/5 — Service *2026-05-22, version 8.31.0* Excellent service ### 5/5 — Excellent *2026-05-16, version 8.30.0* Very good ### 4/5 — Tata Brand *2026-05-13, version 8.29.2* Quite efficient prompt & honest business house. Right on line with Tata business module. One star less bcoz I’d recd stale Tata Sampann walnut , definitely repacked pouch with my last order. No big issues but avoid buying expensive items since then. ### 5/5 — I love blinking with blinkit *2026-05-10, version 8.29.1* This is the wonderful app I came in contact with. I am so happy because they provide all the things that I need within 5 to 10 minutes, but the great thing is most of them are good and if in any case, there is some stale vegetable or something not good they immediately replace it or refund the money. Their policy is very good. They are very humbly humble. Everybody should try blanket. I could even ask for the you know Bands that I need resistance bands for exercise. I could buy Jewel. I could buy anything that I need and even of great quality, I don’t have to go step out of my home. ### 4/5 — Nice app *2026-04-29, version 8.29.0* Very fast and good behaviour Fresh product and price ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor quality app *2026-09-01, version 8.39.0* App quality is very poor. UI is in invisible tiny fonts. Search and overall functions are slow and error prone. Payment processing often fails. App quality could be improved substantially with little more careful work App keeps saying payment failed, bank keeps showing amount debited. Basic transactional integrity is not present in the payment system. ### 1/5 — Soo much delay *2026-07-06* Pathetic customer support and pathetic app. Customer support delay response is like they have all the time on earth and robotic reply by copying then pasting the same answers. App works like snail and even on item's unavailability shows items available due to which during emergency the delivery agent inform the item is currently unavailable. If a person has limited fund and do not receive the items ordered from BB then it's actually a worst situation as money get stuck in BB wallet and person can not even buy the items from anywhere else. Delivery time is more pathetic compared to other service provider and twice I waited for 1 hour but later it was canceled from BB and once I cancelled coz if was enough of waiting and no customer support was available to assist. Another incident of delivery time which is unbelievable that my product was delivered after waiting of 2.5 hours of delivery where in BB claims to deliver the item by 10 minutes. Again one of the item from my order is not delivered with BB app fault as it was showing item availability but then it was informed that item is unavailable at the time of delivery by the delivery agent and updated the misleading information as item was returned at time of delivery. The pathetic situation is, my money is stuck in BB wallet dut to which I am unable to use my money to order the item from somewhere else. **Developer response:** We want to extend our sincerest apologies concerning all the issues that you have faced. Could you please share your contact details with us at appsupport@bigbasket.com so that we can get in touch with you and resolve the issue. ### 1/5 — BigBasket’s delivery process is completely broken. BEWARE OF DELIVERY FRAUD! *2026-06-21, version 8.33.0* My order was falsely marked as delivered, but the delivery driver had actually stolen it. Instead of taking responsibility and investigating, BigBasket customer service told me to resolve the issue myself by calling the delivery driver. We had proof from our building watchman that the order was never left at my doorstep. When confronted, the delivery driver eventually admitted that he had taken the order. Even after this, BigBasket still did not proactively help. They only processed a refund after the delivery driver himself confessed and asked them to refund me. It’s shocking that a customer who did nothing wrong was expected to investigate theft, confront the delivery person, and prove their innocence before receiving a resolution. This is one of the worst customer service experiences I’ve ever had. A company should protect its customers, not force them to do its job. BigBasket seriously needs to fix its delivery verification process and customer support, because no customer should have to go through this after paying for their order. ### 1/5 — Poor customer service and delivery service *2026-06-17, version 8.33.0* Poor delivery service there is no response even after there delivery time is up. Chat is just random bot same reply will reach to yu soon. 3 hour slot out for delivery for past 3 hour still no response when and where is my order chat is just some folks doing time pass no solution only same reply copy past one after another. If you want on time please avoid i stoped using this app for 2 year now today again tried ordering same delay thing happening. Will not using any more. Wish I could go to consumer court for there delay. Unnecessary follow up for thing to be delivered on time ### 1/5 — A *2026-06-14, version 8.33.0* The company is a total scam. One time they changed my returned order as cancelled by themselves through backend and when I asked how did it get cancelled when I haven’t cancelled the order they couldn’t provide me with an answer. Your privacy is absolutely compromised in this app. ### 1/5 — The Nightmare of an app I am stuck to cuz of my NeuCard *2026-06-07* I have a Neu Card which I use for some cashbacks and that’s the only reason I am forced to use the apps like BigBasket or TataMG1 (The most horrible pharmacy alternative from all the competitors now - unnecessary overpricing with no real customer value and additional charges at checkout). Both the experiences are a nightmare for me. BigBasket is like the Tinder App - Every time I re-install and come back to it hoping for a change, it reminds me of the frustrating feeling I had; why I left it in the 1st place. I just have to stop using the Card completely I guess. Pathetic experience - I am using iPhone13 and the app is super buggy, then the pages keep crashing with error messages - I don’t know what the Tata team is paying huge bucks for to their Product or Tech team. They have people from IIMs and Top Tech schools and all of them can’t seem to fix an app and make it functional for a small ordering (or in my case coin redeeming) experience. The customer care is horrible - you can’t speak to a real person on call or even on chat these days. The varieties or offers on products are minimal / poor. I really wonder the ratings on the App Store here and who are rating these apps - must be bots. Anyway, the Neu card is a total waste of time and energy - money was anyway never that good here. **Developer response:** We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thanks. ### 1/5 — Products missing from inside *2026-05-08, version 8.29.1* I ordered the teeth whitening strips from Perfora, it’s was 299 RP. When I open the box, it was empty no whitening strips no nothing just a card showing “Teeth Color Shade Guide”, the box itself was dusty and dirty. It was my first time using bigbasket, I’m very disappointed. ### 1/5 — Fake product *2026-05-02, version 8.29.1* Very disappointed with my recent order from BigBasket. I purchased Aavin ghee expecting a genuine product, but what I received seems fake. The smell, taste, and packaging are not matching the original quality. This is not just about money—this is a serious health concern. I trusted BigBasket thinking it’s reliable, but this experience has completely broken that trust. I already reported this issue, but there has been no proper response so far. I request immediate action on this and a refund. Please verify your suppliers before selling food products. This is unacceptable. ### 1/5 — Very bad experience *2026-04-01, version 8.26.3* Worst customer care service ### 1/5 — Cant Save Address *2026-03-25, version 8.26.1* Very poor App. Can’t save address. Shows error but doesn’t show the error or reason. Not able to resolve ## Most praised reviews (10 highest-rated) ### 5/5 — Bb *2026-09-01, version 8.39.0* Nice work ### 5/5 — Jimmy *2026-08-05, version 8.36.1* Love this app, its such a blessing. ### 5/5 — Prompt service *2026-07-27, version 8.36.0* Excellent order booking and delivery system.Quick settlement of any complaint.curtesy observation is supreme ### 5/5 — Review *2026-07-24, version 8.36.0* The best app I’ve ever seen literally bb on fire🔥 ### 5/5 — Abhi *2026-07-21, version 8.36.0* Good service ### 5/5 — Shopping with BB is good. *2026-07-19, version 8.35.0* The delivery persons always ask me to check whether everything is delivered.the introduction of tip along with my bill is good. I have always tipped them.delivering fresh amul curd is your plus point. ### 5/5 — Amazing *2026-07-04, version 8.34.0* Extremely extraordinary ### 5/5 — Outstanding *2026-06-24, version 8.34.0* Outstanding ### 5/5 — Amarjeet *2026-06-08, version 8.32.1* Products are good and handling is also good. ### 5/5 — Best window *2026-06-04, version 8.32.0* Best Rates and Good Services --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*