# BigRoad ELD — user reviews > 261 indexed App Store user reviews of BigRoad ELD by Complete Innovations Inc, rated 3.90/5 from 3,104 ratings. - Source: https://appshunter.io/ios/app/bigroad-eld/id674704833/reviews - App overview in markdown: https://appshunter.io/ios/app/bigroad-eld/id674704833.md - Rating breakdown: 5★ 1,778 · 4★ 426 · 3★ 191 · 2★ 121 · 1★ 588 ## What do users think of BigRoad ELD? Overall sentiment: neutral **Pros** - 👍 User-friendly - 🚀 Easy to navigate - 💡 Helpful for tracking hours of service - 🚀 Keeps logs compliant - 👍 Simple to use - 🚀 Accurate logging - 👍 Intuitive interface - 🚀 Reliable app - 👍 Great customer service **Cons** - 🐛 Glitches and bugs - 🐛 Disconnection issues - 🐛 Inaccurate location tracking - 🐛 Automatic duty status changes - 🐛 Inability to edit logs - 🔋 Battery drain - 🐛 Crashes and freezes - 🐛 Poor customer support - 🐛 Unreliable sync with truck **Commonly reported bugs** - Disconnects from truck frequently - Inaccurate mileage and location tracking - Automatically switches to driving mode - Logs incorrect duty status changes - Crashes and freezes app - Unable to edit logs properly **Most requested features** - Allow more log editing options - Improve automatic duty status changes - Add daylight/sunset indicator for oversized loads - Improve sync with truck and location tracking - Provide better customer support ## Newest reviews (10 of 261) ### 3/5 — Owner Operator *2026-07-01, version 36.5.2* Mileage reports are completely way off ### 3/5 — C- *2026-06-30, version 36.5.2* 70 percent reliable ### 2/5 — BigRoad could equal BigFines *2026-06-27, version 36.5.2* At its best, this ELD is OK. However, you have to always keep an eye on it. There are MAJOR connectivity issues. It will change your duty status, randomly on its own, or not even recognize that you’re driving & change the duty status to driving, for example. ### 2/5 — Owner driver *2026-04-28, version 36.4.4* Since the last update the split sleeper doesn’t work at all. I have called in three times last week and it’s still not resolved. Maybe this review will make you get it corrected sooner ### 2/5 — Frustrating *2026-04-24, version 36.4.4* App glitches a lot puts you back on duty after you go off duty or puts you on driving, has connection issues and right now as soon as you move the truck an inch it puts you into driving. ### 3/5 — Truck DriverGary McKownd *2026-04-20, version 36.4.4* Not to bad as far as E-logs go keeps dropping driving saying undetected miles ### 5/5 — Love it *2026-04-13, version 36.4.3* This my 2nd ELD in this best one ### 5/5 — Doubles *2026-04-07, version 36.4.3* App does not work if you have doubles or triples only shows one trailer as current ### 1/5 — Lags and input issues *2026-04-07, version 36.4.3* Starting off my day inspection report when completed don’t appear until after you done about 3-4 and then have to go back and delete the extra ones you made. Many times it does’t put the location and I have to manually input it. Interface takes time to understand and has a mini map thats is useless, doesn’t tell you how much time you have been in duty and when trying to connect as team driver option doesn’t appear in settings. While driving it marks driving/onduty/driving/onduty sometimes. I call customer service one time and couldn’t fix my issue. Main account (office eld person) can’t edit logs from her account and computer has to log in into every driver account to edit their logbooks. Can’t edit Driving into Yard Move. Edit add can’t edit past duty statues parts where not all driving was on duty. A complete mess of a eld software wrongs inputs all the time on/off duty too much information not needed I dont need on the eld if truck is on or off or intervence. ### 1/5 — Worst ever used *2026-04-06, version 36.4.3* Continuously breaks down losing conection and take days to get back working ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix signing daily log issue *2026-08-19, version 36.6.4* App has worked great until the most recent update and now I cannot sign my logs. Running Apple iPad. ### 1/5 — Outstanding, User Friendly *2026-08-18, version 36.6.4* The only problem which is minor, is that it needs a Wi-Fi connection for some functions. Sometimes this makes it impractical. ### 1/5 — Terrible *2026-07-06, version 36.5.2* Non stop glitching and having to retype notes because the app deletes them ove and over again before I’m even done typing them among many other things horrible app ### 1/5 — Owner *2026-06-22, version 36.5.2* No good ### 1/5 — Owner *2026-06-22, version 36.5.2* Matchett 777 ### 1/5 — App is good. *2026-06-19, version 36.5.2* App works good but Bluetooth paired to horrible. Hope the boss changes companies sooner than later ### 1/5 — So bad *2026-06-17, version 36.5.2* Can never connect to anything waste of time ### 1/5 — Rate big road *2026-05-09, version 36.4.4* GARBAGE ### 1/5 — Erratic readings *2026-04-22, version 36.4.4* Signal crashes a lot! Does not update location, automatically switches to “driving” while parked Not able to keep track of the trucks location ### 1/5 — Owner operator *2026-04-15, version 36.4.4* System is Old school, weird, I did a mistake to pay yearly plan, not recommended, ## Most praised reviews (10 highest-rated) ### 5/5 — Owner operator *2026-07-01, version 36.5.2* Great application love it so far ### 5/5 — Owner op *2026-06-25, version 36.5.2* 10 out of 10 ### 5/5 — Good app to have *2026-06-09, version 36.5.2* I really enjoyed this app ### 5/5 — I’m very happy with since I have big road ELD *2026-05-22, version 36.4.4* Owner ### 5/5 — Easy to use *2026-05-21, version 36.4.4* App doesn’t glitch is very reliable and customer service is great ### 5/5 — The best *2026-05-20, version 36.4.4* All good ### 5/5 — Driver *2026-05-12, version 36.4.4* Excellent!! ### 5/5 — ELD efficiency *2026-05-01, version 36.4.4* Good geophysical based log ### 5/5 — Good *2026-04-23, version 36.4.4* 5 star ### 5/5 — Driver *2026-04-16, version 36.4.4* Easy way to log --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*