# Bigtoe Provider — user reviews > 46 indexed App Store user reviews of Bigtoe Provider by BigToe Pose, Inc., rated 4.78/5 from 1,229 ratings. - Source: https://appshunter.io/ios/app/bigtoe-provider/id1569383443/reviews - App overview in markdown: https://appshunter.io/ios/app/bigtoe-provider/id1569383443.md - Rating breakdown: 5★ 1,105 · 4★ 47 · 3★ 19 · 2★ 13 · 1★ 36 ## What do users think of Bigtoe Provider? Overall sentiment: negative **Pros** - 🚀 Freedom of working independently - 👍 Straightforward app - 💰 Payments come on time **Cons** - 🤔 Unclear how to choose descriptors for clients - 💸 Low pay and high fees - 🕰️ Delayed payments - 🤖 Poor customer service - 🔒 Privacy and safety concerns - 🚫 Difficulty deleting account **Commonly reported bugs** - App malfunctions and glitches - Incorrect address information **Most requested features** - Option to see client location before accepting - Ability to easily accept client requests ## Newest reviews (10 of 46) ### 3/5 — Used to be better *2025-07-12* There isnt enough work on here. It started getting good, and then prices got raised, and now hardly anyone schedules. I used to feel good making about 80% of the cash. Now i make about 50%, with about half the appointments being scheduled that used to be. People are struggling right now. ### 2/5 — No improvements *2025-06-18* It’s been there long years and they stop pay the same amount regardless of the distance. They also take a free out of your pay claiming it’s a deposit fee and there’s no option. ### 5/5 — Review *2025-05-24, version 4.19* I am happy that I am experiencing prosperity with the Bigtoe app in ways that are healthy for me! ### 1/5 — Terrible/ unsafe company to work for *2024-12-23, version 4.14* Stay away!!!!! This company is not safe and you will barely get any requests. ### 5/5 — Proceed at your own caution *2024-08-08* Payments take a week to render when it’s two business days as advertised. The representatives are from another country and don’t care what’s going on in your little city and town. Communication skills lag. It’s so unprofessional to work consistently I try my best not to deal with them often. Safety isn’t a focus. Sexually harassed providers only get blocked from the clients they don’t delete the clients profiles. Unacceptable. ### 1/5 — Horrible design *2024-08-03* Havent been able to work in two weeks because either it is way too far, or in the 5 seconds it takes me to accept a job, someone else takes it. Really needs a better system and way of offering jobs. ### 3/5 — Accepting A Client Request *2024-07-22* Would love the app to facilitate an accept option instead of the current feature. At times I’m looking to accept but by the time I go to the time option, another provider beat me to it. Also if the option to find out how far a request is from the beginning of the app, that would help me to avoid canceling something I can’t take. Aside from that it’s ok ### 1/5 — Problematic clients and weird marketing *2024-05-13* Compared to the other major mobile massage apps BigToe Yoga sends me to a lower class of person where I deal with various issues. Dedicating my time to them is causing issues with my profits and I don’t know if I should keep utilizing them for income. Zeel doesn’t give me ANY of these problems. ### 1/5 — Criminals *2024-04-30, version 4.13* I got sexually assaulted working for them. Money stolen trying to book a massage. And they manage to delete bag reviews. Stay away. Edit: I have posted a detailed review that was removed. The team support or maybe it’s the owner himself texting is rude and helpless. Super shady company all around. ### 1/5 — Criminals *2024-04-18* I got sexually assaulted working for them. Money stolen trying to book a massage. And they manage to delete bag reviews. Stay away. **Developer response:** Hi, We are still waiting for a reply from you regarding our concern. This review is defamatory, and baseless and we would like to get it removed. If you're not going to reply to us, let us know where else we need to appeal. Thanks. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-08-23* Horrible employer to work for. I’ve been a Licensed Massage Therapist for 24 years! Apparently new therapist are what you the clients are being sent. While long time therapist are at the bottom of the list. After being hospitalized for Diabetes! I’ve never been offered “steady” work since even after I was called directly from the company. They wanted to put me on their “priority list” and I told him I had another job but I would do my best to respond right away! I also informed them about my reliability issues with Sue that the previous company that was here before them that I’ve worked for for several years, which is why they reached out to me directly after hiring me because they didn’t have any therapist, and they certainly didn’t have one with my experience! ### 1/5 — LMTs — Only use this app if you have NO other option and are willing to be disrespected *2026-08-18* First off, despite the app wanting to get LMTs matched with clients, there’s no instant confirm mechanism meaning you have to manually accept every appts. So even if I wanted to prioritize taking clients from this app, I need to be glued to my phone to accept clients (and this is really hard when I’m already in session or driving to a client already). Furthermore, the ability of managing your already accepted appts/seen clients is VERY limited. Any changes or rescheduling to an accepted appt would require reaching out to support and cancelling and hoping to rebook the same client when the new booking goes out. Clients who like you can’t easily rebook with you either. Every request just gets sent out to all the LMTs in the area. I get building your practice from somewhere but this app is disrespectful over our time and energy. I use other apps and am looking into other contracted positions bc I refuse to be undervalued and underpaid. ### 1/5 — The response to this situation feels overly strict and lacking in basic flexibility. I accidentally *2026-05-06* It’s interesting how the platform demands immediate responses but offers zero tolerance for even the smallest human error. I accidentally accepted a booking, canceled it immediately, and still had my account suspended. The cancel feature exists, yet using it leads to penalties, making it essentially meaningless. For a platform built around speed, the lack of flexibility is concerning. This kind of system is difficult to trust. When I reached out to customer support, the response was extremely rigid and showed little willingness to resolve the issue. ### 1/5 — It’s interesting that there is a cancel option, yet using it still leads to penalties. *2026-05-06* It’s interesting how the platform pushes users to respond immediately to bookings, yet leaves no room for even the smallest human error. I accidentally accepted a booking, canceled it right away, and still had my account suspended. There is a cancel option, but using it still leads to penalties, which makes it effectively unusable. For a system built around speed, the lack of flexibility is disappointing. I hope my case can be reviewed and resolved fairly. ### 1/5 — Terrible format *2026-01-19, version 4.36* POS app. I’ve been on this app for over a year now and still can’t respond to bookings ### 1/5 — They take a week to pay, and then expect people not to give out there personal info. *2026-01-06* Maybe if we felt like we were being treated fairly(like showing us a breakdown of our pay or getting paid on time), we would care more about making sure BigToe is successful. Instead pretty much everyone just uses it as an advertisement. If we were treated great, we would never want to take clients away from the app. We would want BigToe to have more money so they can bing more business. There isnt enough work on here. It started getting good, and then prices got raised, and now hardly anyone schedules. I used to feel good making about 80% of the cash. Now i make about 50%, with about half the appointments being scheduled that used to be. People are struggling right now. We cant afford to have this responsibility. And it is why this company will never grow beyond this point. Not saying im doing this. Just saying what i see and feel the need to do in order to take care of myself. ### 1/5 — Leaving cause it takes bout a week for me to get paid lately *2025-11-08* There isnt enough work on here. It started getting good, and then prices got raised, and now hardly anyone schedules. I used to feel good making about 80% of the cash. Now i make about 50%, with about half the appointments being scheduled that used to be. People are struggling right now. ### 1/5 — Terrible!! *2025-11-03, version 4.29* This company is not ideal to work for. Customer service/staff are the most rudest people to speak with. Very unprofessional the way they respond back to you. They talk to you as if you are a kid when you are trying to ask questions to get understanding of a situation. Really deserves no stars! ### 1/5 — Glitchy *2025-04-05, version 4.19* The app is malfunctioning I accepted a client and now it won’t let me confirm and it won’t load. Also very low pay. ### 1/5 — Horrible company *2025-01-17, version 4.14* This company will suspend you for a crazy amount of time with out any reason. Don’t use this platform they will not support you as a lmt . ## Most praised reviews (10 highest-rated) ### 5/5 — Best Massage and Yoga App *2026-08-11, version 4.56* Very easy to use and offers clients in your area. Great way to expand your knowledge and skills. ### 5/5 — Therapist *2026-06-27, version 4.51* I enjoy this app as a therpist it’s easy to use! ### 5/5 — Excellent company *2026-06-18, version 4.51* Excellent company ### 5/5 — The best *2026-06-07, version 4.49* Extremely satisfying thanks ### 5/5 — Elias *2026-05-29, version 4.48* Bigtoe is recreating in home massage therapy and it is bringing it to a new level. Their user friendly app and their polite and kind staff promotes peace of mind and a luxurious experience. ### 5/5 — Bigtoe. is a blessing in my life. *2026-05-24* An application that takes providers into account—one that doesn't penalize them for occasionally being unable to accept clients, and that always passes tips along to its providers. ### 5/5 — An excellent platform. *2026-05-16* The Bigtoe platform has provided me with tremendous support and opportunities to connect with many wonderful clients. Through this platform, I have not only expanded my client network, but also built many positive long-term relationships. I am truly grateful for this opportunity and look forward to continuing to provide professional and high-quality services to more clients in the future. ### 5/5 — Not getting notifications *2026-03-15* I have asked the support team for about two weeks for help getting notifications and have done everything they have asked me to do to get them. I am still not getting notified about jobs and it is effecting my score! ### 5/5 — Needs Help *2026-02-17* I love the freedom of working this way. So happy to be dual-licensed. There’s no way to give a One Word for a client who I’ve never met ( or observed ). What kind of descriptive am I to choose??? ### 5/5 — So far , so good *2025-10-22* I only get 1 to 2 requests a month for massage, but other than that it’s ok . No issues or complaints and the clients I have dealt with are great . I usually receive my pay out within 3-4 days depending on what day the massage was given. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*